Bitdefender BOX User Manual
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Bitdefender BOX User Manual

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Summary of Contents for Bitdefender BOX

  • Page 1 User's Guide...
  • Page 2 This book contains links to third-party Websites that are not under the control of Bitdefender, therefore Bitdefender is not responsible for the content of any linked site. If you access a third-party website listed in this document, you will do so at your own risk. Bitdefender provides these links only as a convenience, and the inclusion of the link does not imply that Bitdefender endorses or accepts any responsibility for the content of the third-party site.

  • Page 3: Table Of Contents

    5.5. I have a new router, how can I continue to use my BOX? ......33...

  • Page 4: What Is Bitdefender Box

    PCs, Macs, iOS and Android smartphones, tablets and smart home devices such as game consoles and smart TVs can stay protected while they are in the BOX network. Bitdefender BOX can be set up alongside an existing Wi-Fi router or by itself. The management of the network is possible through the Bitdefender BOX app, which can be installed on iOS and Android tablets and phones.

  • Page 5: The Basics

    “Bitdefender BOX app dashboard” (p. 12). To configure the BOX network, you have to go through a set of basic and intuitive steps that will become available once you start exploring the Bitdefender BOX app. You will soon discover that you can manage notifications and organize devices within the BOX network into two categories: Family and Guest.

  • Page 6: Overview Of Bitdefender Box

    1.2. Overview of Bitdefender BOX Bitdefender BOX has three connectivity ports on the rear: 1. Micro USB – for connecting the BOX to the AC power adapter or to a free USB port on your router, if available. 2. LAN (Local Area Network) – for connecting BOX to a router.

  • Page 7: Box Account And Subscriptions

    BOX displays its status through the LED positioned on the front lower side of the case. The LED may have one of the following states: • Teal and steady. BOX is performing its functions properly. • Red and steady. In recovery.
  • Page 8 • Tap your e-mail address and the remaining availability will be displayed next to Subscription . on iOS: • Tap the icon in the Bitdefender BOX app. • Tap your e-mail address and the remaining availability will be displayed next to Subscription Expires . The Basics...

  • Page 9: Setting Up Box

    The Bitdefender BOX app can be installed on multiple devices if needed. As a result, you can have two or more devices running as management devices at the same time, as long as you are signed in using the same BOX account. It's recommended to do this on devices you own.
  • Page 10 Internet connection while keeping all the others configured as wireless extenders, in bridge or switch mode. Plug in the included AC power adapter and connect it to BOX with the USB cable. Then connect BOX to any available LAN port on your Wi-Fi router with the cable included in...
  • Page 11 Log in to the BOX service using your existing BOX account that was created during the purchase process or create a new account by using the SIGN UP option and filling in the required fields. Add BOX to your network After you log in into your BOX account, you will be guided through the setup options.
  • Page 12 You have an Apple Airport Extreme™, Airport Express™, or Airport Time Capsule™ • Select the first option in the app that allows you to connect BOX to an existing router. Afterwards select the I have an Airport option. • Configure your Apple router to "bridge mode". To do this, you need to use the Airport Utility application from your Apple device or to download it from the App Store.
  • Page 13 BOX WAN port If your Internet connection is provided through a modem of any type, cable or DSL modem, you need to connect BOX to it using the Ethernet cable from the BOX package. Setting up BOX...
  • Page 14 Bitdefender BOX broadcasts a new network named BOX with the password 12345678. In some cases it may take up to three minutes for the BOX network to be created. The app will inform you when you need to connect to the newly created network to continue setup.
  • Page 15 This information should be available in your Internet Service Provider contract. Assign a name and a password to the new home network created. Tap Start using BOX to start adding devices to your network. You’re all set! Your devices are now safe and ready to be managed..

  • Page 16: The Box Network

    Notifications keep you informed of newly detected devices within the network and offer information on the events concerning the activity of the devices in the BOX network. Tap to open them and follow the on-screen instructions to take actions if needed.

  • Page 17: Protected Devices

    By default, the traffic of devices in the network is protected without the need to install the Bitdefender BOX Agent. When a new device connects to the BOX network, it is automatically added to the Guest list and will benefit from threat protection. Each time a new device tries to connect to your network, a notification including its type and name is displayed in the main screen of the Bitdefender BOX app.
  • Page 18 • Enable the Manage device option to start monitoring the device. A Pending Activation notification is displayed with the necessary steps for installing the BOX agent on the device you want to manage. • Tap OK on the Pending Activation notification, then tap Back to return to Device Setup.
  • Page 19 To edit a Family user details: on Android: • Swipe right or tap the icon in the Bitdefender BOX app. • Tap Family. • Choose the desired device from the Family devices list. • You can customize the device information by using the following options: •...
  • Page 20 Agent. However, all managed features will be disabled. 3.2.2. Guest Devices Once the BOX network is created, all detected devices are included in the Guest list. This means they are monitored and protected only when they are connected to the network.
  • Page 21 • Swipe right or tap the icon in the Bitdefender BOX app. • Tap Guest. • Choose the desired device from the Guest devices list. • You can customize the device information by using the following options: • Add Photo - tap the generic user icon and choose a photo from one of the available options on your device.

  • Page 22: Bitdefender Box Agent

    The Bitdefender BOX Agent is a lightweight application that allows the communication between the Bitdefender BOX app and the managed devices. The light app has no user interface and for performing management and monitoring tasks it needs to be installed on every device that you want to include into the Family list.
  • Page 23 • Tap Back to save the changes. Once you enable the Manage this device option, you will receive a pop-up with the instructions you need to install the BOX agent on the newly added device. All you have to do is to access http://box.install...

  • Page 24: Box Management

    Bitdefender BOX app and benefit from antivirus protection. Idle Devices in this state are not active in the BOX network. This means they can be either idle, turned off, or connected to a different network without being protected by the Private Line feature.
  • Page 25 The manageable features are grouped in the same screen and can be accessed individually. By enabling the Manage device option, you can monitor BOX features for each device. To see all available features for a specific device in the BOX network, select it from the Family list. 4.2.1. Management of Windows devices...
  • Page 26 The action can be done remotely from the Bitdefender BOX app. Passcode (iOS)/Password strength (Android) Strong passwords can prevent devices from unauthorized physical access. A strong password should include uppercase and lowercase letters, numbers, and special characters (such as #, $, or @).
  • Page 27 The action can be done remotely from the Bitdefender BOX app. Passcode (iOS)/Password strength (Android) Strong passwords can prevent devices from unauthorized physical access. A strong password should include uppercase and lowercase letters, numbers, and special characters (such as #, $, or @).
  • Page 28 4.2.3. Management of Android devices Local Protection Along with the protection offered by the BOX network, the BOX agent installed on your Android devices provides complete security by scanning files for malware upon installation on the device. Whenever an infected file is detected on the device, you will be notified and requested to manually remove it.
  • Page 29 The lost device must be connected to the Internet to receive commands. Commands can only be sent from the device with the Bitdefender BOX app installed. Personal Hotspot Using the data connection on your device, the Internet can be shared with devices that are nearby.
  • Page 30 Please contact your vendor for details regarding the cost. The feature can be used only by enabling the Personal Hotspot on the cellular data plan. When enabled, the Bitdefender BOX Agent can inform you if the Personal Hotspot on the targeted device is enabled or not. Antitheft Protection With the Bitdefender BOX Antitheft feature you can remotely lock your device and permanently erase all its data, in the unfortunate situation you cannot find it.

  • Page 31: Private Line (Vpn)

    The report contains information about the active devices and the global web traffic in the BOX network. The Activity report is displayed in the main screen of the Bitdefender BOX app and it shows info about: the daily BOX traffic, the number of active and connected devices at that specific time, and a chart that displays hourly traffic.
  • Page 32 • Dangerous app uninstalled - is displayed when a dangerous app is detected and removed. • BOX is up to date - confirms that a BOX update has been performed successfully. • Device is up to date - confirms that critical updates have been installed.

  • Page 33: Updating Box

    • a failed firmware update • when BOX does not perform its functions correctly In any of these cases BOX needs to be restored to a previous safe version. The process uses a backup image of your BOX saved after the initial setup.

  • Page 34: Removing Box From Your Network

    If BOX can no longer perform its functions correctly, it will stop working and will notify you. Follow the steps provided in the notification screen to complete the recovery process. • on demand If you notice that the BOX no longer performs properly, or if the product does not work as it should after configuration changes or upgrade, you can start the recovery process.
  • Page 35 The Bitdefender BOX app will be removed from the respective device and all devices that were visible in your BOX network will not be manageable anymore. If you want to reuse BOX, you must reconfigure it according to your situation, as described in the section “Set up BOX”...

  • Page 36: How To

    • Tap Back to save the changes. Once you enable the Manage this device option, you will receive a pop-up instructing you to install the BOX agent on the newly added device. All you have to do is simply access http://box.install...

  • Page 37: How Can I Update The Firmware On My Box

    5.5. I have a new router, how can I continue to use my BOX? If you need to change your current router and BOX is connected to it as a network device, follow these steps: 1. Disconnect BOX from the current router.

  • Page 38: How Can I Change The Name And Password Of The Box Network

    5.6. How can I change the name and password of the BOX network? This can only be performed if BOX is set up as a standalone router. To change the name and password of the BOX network: • In the Bitdefender BOX app tap the icon, then tap Settings (on Android), or tap icon (on iOS).

  • Page 39: Handling And Safety Tips

    The software application will resume its normal activity as soon as you reopen it. • Do not place large or heavy objects on top of BOX to avoid breaking or crushing it. Avoid placing BOX near large pieces of furniture.

  • Page 40: Contact Us

    Contact us Whether you are looking for information about Bitdefender BOX that couldn't be found in this Guide, you need to report a situation, or simply wish to contact us with feedback, visit our dedicated Support web page http://www.bitdefender.com/box/faq.html. Here...

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