Summary of Contents for Dot Hill Systems AssuredSAN 3004 Series
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For firmware release GL200 or later Abstract This document describes initial hardware setup for Dot Hill AssuredSAN 3004 Series controller enclosures, and is intended for use by storage system administrators familiar with servers and computer networks, network administration, storage system installation and configuration, storage area network management, and relevant protocols.
See the Dot Hill web site for more information about specific storage product models and uses: http://www.dothill.com. AssuredSAN 3004 Series enclosures support both traditional linear storage and new virtual storage, which uses paged-storage technology. For linear storage, a group of disks with an assigned RAID level is called a vdisk or linear disk group.
AssuredSAN Rackmount Bracket Kit Installation into a rack AssuredSAN 2-Post Rackmount Bracket Kit Installation Obtaining and installing a license to use licensed AssuredSAN 3004 Series Obtaining and Installing a features License Certificate File Using the v3 and v2 web interfaces to configure and...
CAUTION: Indicates that failure to follow directions could result in damage to equipment or data. IMPORTANT: Provides clarifying information or specific instructions. NOTE: Provides additional information. TIP: Provides helpful hints and shortcuts. AssuredSAN 3004 Series Setup Guide...
Components Front panel components AssuredSAN 3004 Series supports 2U24 and 2U12 enclosures. The 2U24 chassis—configured with 24 2.5" small form factor (SFF) disks—is used as either a controller enclosure or expansion enclosure. The 2U12 chassis—configured with 12 3.5" large form factor (LFF) disks—is also used as either a controller enclosure or expansion enclosure.
3004 Series enclosures support LFF/SFF Midline SAS and LFF/SFF Enterprise SAS disks. For information about creating disk groups and adding spares using different disk drive types, see the AssuredSAN 3004 Series Storage Management Guide or online help. AssuredSAN 3004 Series Setup Guide...
The diagram and table below display and identify important component items that comprise the rear panel layout of an AssuredSAN 3004 Series controller enclosure. The 3824/3834 (FC) is shown as a representative example of controller enclosure models included in the product series. The rear panel layout applies to 2U24 and 2U12 form factors.
NOTE: See CNC ports used for host connection on page 9 for more information about CNC technology. For CNC port configuration, see the “Configuring host ports” topic within the Storage Management Guide or online help. AssuredSAN 3004 Series Setup Guide...
J6G24/J6G12 drive enclosure rear panel components AssuredSAN 3004 Series controller enclosures support SFF J6G24 24-disk and LFF J6G12 12-disk drive enclosures for expansion of storage capacity. These drive enclosures use mini-SAS (SFF-8088) connectors to facilitate backend SAS expansion. See Cable requirements for storage enclosures on page 20 for cabling information.
CompactFlash, you must transport the CompactFlash from the failed controller to the replacement controller using a procedure outlined in AssuredSAN 3004 Series FRU Installation and Replacement Guide within the procedure for replacing a controller module. Failure to use this procedure will result in the loss of data stored in the cache module.
Supercapacitor pack To protect controller module cache in case of power failure, each controller enclosure model is equipped with supercapacitor technology, in conjunction with CompactFlash memory, built into each controller module to provide extended cache memory backup time. The supercapacitor pack provides energy for backing up unwritten data in the write cache to the CompactFlash, in the event of a power failure.
SMC (v3) or RAIDar (v2). topics in the Storage Management Guide or online help. See the AssuredSAN 3004 Series FRU Installation and Replacement Guide for illustrations and narrative describing attachment of enclosure bezels to 2U24 and 2U12 chassis. See also Enclosure bezel attachment and removal on page 59.
AssuredSAN 3004 Series controller modules support both 3-Gbps and 6-Gbps internal disk drive speeds together with 3-Gbps and 6-Gbps expander link speeds. CAUTION: Some 6-Gbps disks might not consistently support a 6-Gbps transfer rate. If this happens, the system automatically adjusts transfers to those disks to 3 Gbps, increasing reliability and reducing error messages with little impact on system performance.
NOTE: For clarity, the schematic diagrams show only relevant details such as face plate outlines and expansion ports. For detailed illustrations, see Controller enclosure — rear panel layout on page 14. Also see the controller module face plate illustrations that follow the rear panel layout. AssuredSAN 3004 Series Setup Guide...
(shown above). This configuration is required to allow sufficient air flow through the enclosure during operation. See the “Replacing a controller or expansion module” topic within the AssuredSAN 3004 Series FRU Installation and Replacement Guide for additional information.
PSUs installed within enclosures. Once the power-on sequence succeeds, the storage system is ready to be connected to hosts as described in Connecting the enclosure to hosts on page 28. AssuredSAN 3004 Series Setup Guide...
Powering on/powering off Before powering on the enclosure for the first time: • Install all disk drives in the enclosure so the controller can identify and configure them at power-up. • Connect the cables and power cords to the enclosure as described herein. NOTE: Newer AC PSUs do not have power switches.
45). 2. Shut down both controllers using either method described below: • Use the SMC or RAIDar to shut down both controllers, as described in the online help and AssuredSAN 3004 Series Storage Management Guide. Proceed to step •...
Connect power cable to DC power supply Connector pins (typical 2 places) Ground Ring/lug connector (typical 3 places) Connector (front view) Power cable (right side view with sectioned cutaway and wire breaks) Figure 13 DC power cable featuring D-shell and lug connectors Figure 13 and the illustration at left (in Figure...
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• Use the SMC or RAIDar to shut down both controllers, as described in the online help and AssuredSAN 3004 Series Storage Management Guide. Proceed to step • Use the command-line interface (CLI) to shut down both controllers, as described in the AssuredSAN 3004 Series CLI Reference Guide.
Connecting hosts Host system requirements Hosts connected to an AssuredSAN 3004 Series controller enclosure must meet the following requirements: • Depending on your system configuration, host operating systems may require that multipathing is supported. If fault tolerance is required, then multipathing software may be required. Host-based multipath software should be used in any configuration where two logical paths between the host and any storage volume may exist at the same time.
Point-to-point protocol is used to connect to a fabric switch. See the set host-parameters command within the AssuredSAN 3004 Series CLI Reference Guide for command syntax and details about parameter settings relative to supported link speeds.
Ethernet, iSCSI, and optionally, multipath I/O. Connecting direct attach configurations AssuredSAN 3004 Series controller enclosures support up to four direct-connect server connections, two per controller module. Connect appropriate cables from the server’s HBAs to the controller module’s host ports as described below, and shown in the following illustrations.
(shown above). This configuration is required to allow sufficient air flow through the enclosure during operation. See the “Replacing a controller or expansion module” topic within the AssuredSAN 3004 Series FRU Installation and Replacement Guide for additional information about installing IOMs.
1,024 LUNs (0- 1 ,023) for use in mapping volumes to hosts (see “ULP” in the AssuredSAN 3004 Series Storage Management Guide). The illustrations below show dual-controller configurations for 3004 Series controller enclosures equipped with CNC ports. One server/one HBA/dual path...
Replication configuration possibilities are many, and can be cabled—in switch attach fashion—to support the CNC-based 3824/3834 systems on the same network, or on physically-split networks. As you consider the physical connections of your system—specifically connections for replication—keep several important points in mind: AssuredSAN 3004 Series Setup Guide...
FC or iSCSI host interface protocol. The rear panel layouts for the three CNC models are identical; only the external connectors used in the host interface ports differ. Once the 3824/3834 systems are physically cabled, see the “AssuredSAN 3004 Series Storage Management Guide” or online help for information about configuring, provisioning, and using the optional AssuredRemote feature.
Optionally, you can update firmware using FTP (File Transfer Protocol) as described in the AssuredSAN 3004 Series Storage Management Guide. IMPORTANT: See the “Updating firmware” topic in the AssuredSAN 3004 Series Storage Management Guide before performing a firmware update. Obtaining IP values You can configure addressing parameters for each controller module’s network port.
TIP: See the “Configuring network ports” topic in the AssuredSAN 3004 Series Storage Management Guide. Setting network port IP addresses using DHCP In DHCP mode, network port IP address, subnet mask, and gateway values are obtained from a DHCP server if one is available. If a DHCP server is unavailable, current addressing is unchanged. You must have some means of determining what addresses have been assigned, such as the list of bindings on the DHCP server.
Connect USB cable to CLI port on controller face plate Figure 22 Connecting a USB cable to the CLI port 3. Enable the CLI port for subsequent communication: • Linux customers should enter the command syntax provided in Setting parameters for the device driver on page 79.
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40. 1 1. When you are done using the CLI, exit the emulator. 12. Retain the IP addresses (recorded in step 1) for accessing and managing the controllers using the SMC, RAIDar, or the CLI. AssuredSAN 3004 Series Setup Guide...
After changing the CNC port mode, you can invoke the SMC or RAIDar, and use the Configuration Wizard to initially configure the system, or change system configuration settings as described in the AssuredSAN 3004 Series Storage Management Guide and Basic operation.
IMPORTANT: For detailed information on accessing and using either the SMC or RAIDar, see the “Getting Started” section in the web-posted AssuredSAN 3004 Series Storage Management Guide. In addition to summarizing the processes to configure and provision a new system for the first time—using the wizards—the Getting Started section provides instructions for signing in to the SMC or RAIDar,...
Troubleshooting USB CLI port connection AssuredSAN 3004 Series controllers feature a CLI port employing a mini-USB Type B form factor. If you encounter problems communicating with the port after cabling your computer to the USB device, you may need to either download a device driver (Windows), or set appropriate parameters via an operating system command (Linux).
Review the event logs The event logs record all system events. Each event has a numeric code that identifies the type of event that occurred, and has one of the following severities: AssuredSAN 3004 Series Setup Guide...
• Critical. A failure occurred that may cause a controller to shut down. Correct the problem immediately. • Error. A failure occurred that may affect data integrity or system stability. Correct the problem as soon as possible. • Warning. A problem occurred that may affect system stability, but not data integrity. Evaluate the problem and correct it if necessary.
3 is zero. NOTE: See AssuredSAN 3004 Series CLI Reference Guide for additional information. Diagnostic steps This section describes possible reasons and actions to take when an LED indicates a fault condition during initial system setup. See Appendix A –...
Is the enclosure front panel Fault/Service Required LED amber? Answer Possible reasons Actions System functioning properly. No action required. A fault condition exists/occurred. • Check the LEDs on the back of the controller to narrow the fault to a FRU, connection, or both. If installing an I/O module FRU, the module has •...
• Contact an authorized service provider for assistance. • Isolating a controller module expansion port connection fault on page 50. Table 13 Diagnostics LED status: Rear panel “Expansion Port Status” AssuredSAN 3004 Series Setup Guide...
Is a connected port’s Network Port link status LED off? Answer Possible reasons Actions System functioning properly. No action required. The link is down. Use standard networking troubleshooting procedures to isolate faults on the network. Table 14 Diagnostics LED status: Rear panel “Network Port Link Status” Is the power supply Input Power Source LED off? Answer Possible reasons...
To preserve the existing data stored in the CompactFlash, you must transport the CompactFlash from the failed controller to a replacement controller using the procedure outlined in the AssuredSAN 3004 Series FRU Installation and Replacement Guide. Failure to use this procedure will result in the loss of data stored in the cache module.
1. Halt all I/O to the storage system (see Stopping I/O on page 45). 2. Check the host link status/link activity LED. If there is activity, halt all applications that access the storage system. 3. Check the Cache Status LED to verify that the controller cached data is flushed to the disk drives. •...
After storage systems and hosts are cabled for replication, you can use RAIDar‘s Replication Setup Wizard to prepare to use the AssuredRemote feature. Alternatively, you can use telnet to access the IP address of the controller module and access the optional AssuredRemote feature using the CLI. AssuredSAN 3004 Series Setup Guide...
NOTE: Refer to the following manuals for more information about replication setup: • See AssuredSAN 3004 Series Storage Management Guide for procedures to setup and manage replications. • See AssuredSAN 3004 Series CLI Reference Guide for replication commands and syntax.
• v2: In the Configuration View panel in RAIDar, right-click the remote system, and select Tools > Check Remote System Link. Click Check Links. Table 19 Diagnostics for replication setup: Viewing information about remote links AssuredSAN 3004 Series Setup Guide...
Can you create a replication set? IMPORTANT: Although you can view information about replication sets in the SMC and RAIDar, and by using the CLI, you must use RAIDar or the CLI to perform replications using the optionally-licensed AssuredRemote feature. Answer Possible reasons Actions...
Replications that enter the suspended state must be resumed manually. Communication link is down. See actions described in Can you view information about remote links? on page 53. Table 21 Diagnostics for replication setup: Replicating a volume AssuredSAN 3004 Series Setup Guide...
Can you view a replication image? Answer Possible reasons Actions System functioning properly. No action required. Nonexistent replication image. • In the Configuration View panel in RAIDar, expand vdisks and subordinate volumes to reveal the existence of a replication image or images. •...
Shutdown values range range range CPU temperature 3C–88C 0C–3C, > 90C 0C 88C–90C 100C FPGA temperature 3C–97C 0C–3C, None 0C 97C–100C 105C Onboard temperature 1 0C–70C None None None Onboard temperature 2 0C–70C None None None AssuredSAN 3004 Series Setup Guide...
Table 26 Controller module temperature sensor descriptions Description Normal operating Warning operating Critical operating Shutdown values range range range Onboard temperature 3 0C–70C None None None (Capacitor temperature) CM temperature 5C–50C 5C, None 0C, 50C 55C When a power supply sensor goes out of range, the Fault/ID LED illuminates amber and an event is logged to the event log.
Enclosure bezels Each AssuredSAN 3004 Series enclosure is equipped with a removable bezel designed to cover the front panel during enclosure operation. The bezels look very similar, but there are differences between the two models. The bezel fitting the 2U24 chassis provides two embossed pockets used during bezel removal (Figure 23);...
Enclosure bezel removal While facing the front of the enclosure, insert the index finger of each hand into the top of the respective (left or right) pocket opening, and insert the middle finger of each hand into the bottom of the respective opening, with thumbs on the bottom of the bezel face.
Off — Both power supplies are off; the system is powered off. 7 Temperature Fault Green — On The enclosure temperature is normal. Amber — On The enclosure temperature is above threshold. Figure 27 LEDs: 2U24 enclosure front panel AssuredSAN 3004 Series Setup Guide...
12-drive enclosure front panel LEDs The enclosure bezel is removed to reveal the underlying 2U12 enclosure front panel LEDs. The front panel LEDs—including LFF disk LEDs—are described in the table below the illustration. Left ear Right ear (Silk screens on bezel) Notes: Enclosure bezel is removed to show front panel LEDs.
For information about creating a disk group, or a vdisk with volumes, and mapping the volumes to hosts, see the “Provisioning the system” topic within the AssuredSAN 3004 Series Storage Management Guide. NOTE: Additional information pertaining to disk drive LED behavior is provided in the supplementary tables on the following page.
Table 29 LEDs: Disks in SFF and LFF enclosures Disk drive module LED behavior LFF/SFF disks State Color Action Description Disk drive OK, None None FTOL On (operating normally) Green OK to remove Green Blink Blue Identifying self — offline/online Green Amber Blink...
LED descriptions are also provided for optional drive enclosures supported by the 3004 Series controller enclosures. For information about replacing 3004 Series controller enclosure FRUs, refer to the appropriate FRU replacement procedure in the AssuredSAN 3004 Series FRU Installation and Replacement Guide. AssuredSAN 3004 Series Setup Guide...
3824/3834 CNC controller module — rear panel LEDs 6Gb/s CACHE SERVICE−2 LINK SERVICE−1 PORT 0 PORT 1 = FC LEDs = iSCSI LEDs Description Definition Host 4/8/16 Gb FC Off — No link detected. Link Status/ Green — The port is connected and the link is up. Link Activity Blinking green —...
When powering up and booting, iSCSI LEDs will be on/blinking momentarily, then they will switch to the mode of operation. When port is down, both LEDs are off. Figure 32 LEDs: 3824/3834 CNC controller module (1 Gb RJ-45 SFPs) AssuredSAN 3004 Series Setup Guide...
NOTE: Once a Link Status LED is lit, it remains so, even if the controller is shut down via the SMC, RAIDar, or CLI. When a controller is shut down or otherwise rendered inactive—its Link Status LED remains illuminated— falsely indicating that the controller can communicate with the host. Though a link exists between the host and the chip on the controller, the controller is not communicating with the chip.
Port is empty or link is down. 7 — SAS Out Port Status Green Port is connected and the link is up. Port is empty or link is down. Figure 34 LEDs: J6G24/J6G12 drive enclosure — rear panel AssuredSAN 3004 Series Setup Guide...
Specifications and requirements Safety requirements Install the system in accordance with the local safety codes and regulations at the facility site. Follow all cautions and instructions marked on the equipment. IMPORTANT: Also see the hard copy AssuredSAN Product Regulatory Compliance and Safety document (included in your product ship kit).
• Do not use household extension cords with the enclosures. Not all power cords have the same current ratings. Household extension cords do not have overload protection and are not meant for use with computer systems. AssuredSAN 3004 Series Setup Guide...
Ventilation requirements Refer to Environmental requirements on page 74 for detailed environmental requirements. • Do not block or cover ventilation openings at the front and rear of an enclosure. Never place an enclosure near a radiator or heating vent. Failure to follow these guidelines can cause overheating and affect the reliability and warranty of your enclosure.
Weights may vary due to actual number and type of disk drives and air management modules installed. NOTE: The table below provides information about the optional drive enclosures that are compatible with the 3004 Series controller enclosure. AssuredSAN 3004 Series Setup Guide...
To ensure power redundancy, connect the two power cables to two separate circuits; for example, to one commercial circuit and one uninterruptible power source (UPS). AssuredSAN 3004 Series Setup Guide...
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.
Figure 36 USB device connection — CLI port AssuredSAN 3004 Series controllers feature a USB CLI port used to cable directly to the controller and initially set IP addresses, or perform other configuration tasks. The USB CLI port employs a mini-USB Type B...
Microsoft Windows operating systems provide a USB serial port driver. However, the USB driver requires details for connecting to AssuredSAN 3004 Series controller enclosures. Dot Hill provides a device driver for use in the Windows environment. The USB device driver and installation instructions are available via a download.
Linux Although Linux operating systems do not require installation of a device driver, certain parameters must be provided during driver loading to enable recognition of the AssuredSAN 3004 Series controller enclosures. Setting parameters for the device driver 1. Enter the following command: modprobe usbserial vendor=0x210c product=0xa4a7 use_acm=1 2.
SFP option for CNC ports Locate the SFP transceivers Locate the qualified SFP option for your CNC controller module within your product ship kit. The SFP transceiver (SFP) should look similar to the generic SFP shown in the figure below. Follow the guidelines provided in Electrostatic discharge when installing an SFP.
12-drive enclosure front panel input voltage requirement 3824/3834 rear panel installation checklist CLI (reserved for future use) site requirements CLI port (USB) troubleshooting CNC ports (1 Gb iSCSI) weight CNC ports (FC/10GbE) Ethernet cables expansion port AssuredSAN 3004 Series Setup Guide...
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requirements 10GbE iSCSI Host Link Status/Link Activity 1Gb iSCSI Host Link Status/Link Activity Cache Status Expansion Port Status faults Fault/Service Required isolating FC Host Link Status/Link Activity a host-side connection FRU OK expansion port connection fault Network Port Link Active methodology Network Port Link Speed OK to Remove...
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RFI/EMI connector hoods warnings safety precautions temperature sensors voltage locating web site power supply Dot Hill Systems Customer Resource Center temperature voltage SFP transceivers installing locating supported options verifying operation shock non-operating range shock operating range site planning...
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