The Phone Is Frozen Or Unresponsive; The Touchscreen Responds Slowly Or Improperly - Samsung B7722 Function Manual

» Troubleshooting

The phone is frozen or unresponsive

If your phone is frozen or unresponsive, try the following:
● Restart your phone by pressing and holding the power key until the phone turns off
and then pressing the power key again to turn on the phone.
● If restarting your phone does not solve the problem, turn off the phone again,
remove and replace the battery, and turn on the phone.
The touchscreen responds slowly or
improperly
If your phone has a touchscreen and the touchscreen is not responding properly,
try the following:
● Remove any protective covers from the touchscreen. Protective covers may prevent
the phone from recognising your inputs and are not recommended for touchscreen
phones.
● Depending on the type of touchscreen on your phone, only certain inputs may be
recognised. Try touching an icon with your fingertip, your fingernail, or the stylus
(if provided). Use the method that works best with your phone (refer to your user
manual for more details).
● Ensure that your hands are clean and dry when touching the touchscreen.
● Do not use foreign objects, such as pens or pencils to tap the touchscreen.
● Restart your phone to clear any temporary software bugs.
● Ensure that your phone software is upgraded to the latest version
(visit www.samsung.com to check for software upgrades).
● If the touchscreen is scratched or damaged, take it to your local Samsung Service
Centre.
104
Copyright © 2009 Samsung. All right reserved.
Samsung Mobile
function guide