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Table of Contents
Related Manuals for Sure Flap sure feed
Summary of Contents for Sure Flap sure feed
- Page 1 sureflap.com microchip pet feeder User Manual EN: User Manual 1-18...
- Page 2 Welcome to your new feeder Congratulations on the purchase of your new feeder! The Microchip Pet Feeder has been designed to recognise either the microchip already implanted in your pet or the SureFlap RFID Collar Tag (one included – packs of two sold separately), allowing your pet to access their food whilst keeping out other animals.
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Page 3: Table Of Contents
Contents Buttons & lights Normal operation Replacing the food (open/close lid) Bowls & mats Batteries Learning your pet into the feeder Teaching your pet to use the feeder PART 1 - Introducing your pet to the feeder PART 2 - Increasing the lid movement Introducing a cautious pet to the feeder Training multiple pets Where to place the feeder... -
Page 4: Buttons & Lights
Buttons & lights There are 3 main controls found at the rear of the feeder: Open / Close - allows access to the bowl for refill or cleaning. Add a pet - used to learn your pet’s microchip into the feeder. See page 8 Training Function - used to teach your pet to use the feeder. -
Page 5: Normal Operation
Normal operation Once set up (see pages 8-10 for setup and training) the SureFeed Microchip Pet Feeder will stop greedy or bully pets from accessing food that is not theirs, giving you control over your pets’ prescription diets, medication and weight management. It is common that pets like to eat small amounts of food throughout the day. -
Page 6: Replacing The Food (Open/Close Lid)
Replacing the food (Open/close lid) It is important to change your pet’s food on a daily basis, not only to ensure your pet stays happy and healthy, but also to keep the feeder clean and in working order. Press the open/close button ( ) to open the feeder. -
Page 7: Bowls & Mats
Bowls & mats The bowls and mat supplied have been specifically designed to work with SureFeed products. The SureFeed bowls have an integrated seal on their top lip. Once the lid of the feeder is closed, flies can’t get in and food stays fresher. The silicone mat helps control mess and can be removed daily for easy cleaning. -
Page 8: Batteries
Batteries Always use 4 good quality 1.5V alkaline C Cell batteries. This will ensure the best performance of your feeder. This product is not designed for use with rechargeable batteries. The light at the back of the feeder will flash red every few seconds if the batteries are low. -
Page 9: Learning Your Pet Into The Feeder
Learning your pet into the feeder When learning your pet into the feeder, make sure all other pets are kept away. If the wrong pet is accidentally learnt you can perform a factory reset, as detailed in the troubleshooting - see page 16. You can also use the SureFlap RFID Collar Tag if your pet does not have a microchip and wears a collar. -
Page 10: Training Mode
Teaching your pet to use the feeder (training mode) PART 1 - Introducing your pet to the feeder It is important to allow your pet to get used to their new feeder for a couple of days without any lid movement. Ensuring they are comfortable with their new bowl will help once we start to introduce movement to the lid. - Page 11 Allow your pet to use the bowl as normal whilst they get used to the new lid movement. When you need to replace their food do so as normal - see page 5. After replacing the food, ensure you press the open/close button ( ) to close the lid to its training position.
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Page 12: Introducing A Cautious Pet To The Feeder
Introducing a cautious pet to the feeder In rare cases you may find your pet will require more time to become comfortable with their new feeder, even when there is no lid movement. When this is the case it is important to let them get used to the changes in their feeding environment gradually. -
Page 13: Training Multiple Pets
Training multiple pets When training multiple pets to use their feeders, they will be able to access each other’s food, until the later stages of training. During this time continue to monitor and manage your pet’s food intake. We recommend that each pet has their own Place the feeders apart so that each pet can feeder. -
Page 14: Where To Place The Feeder
Where to place your feeder The feeder is designed for To prevent damage to your feeder (and indoor use only. yourself), try not to place in areas where people are walking past frequently where it could cause a trip hazard. Placement near metallic/electrical Do not place the feeder in appliances is normally not a problem. -
Page 15: Lid Close Delay
Lid close delay If you feel that your pet is nervous about the lid closing after they back away from the feeder or if you have a greedy pet who is trying to bully their way in for some extra food, you can increase or decrease the time it takes the lid to close once the pet has finished eating and stepped away. -
Page 16: Cleaning
Cleaning It is important to keep your SureFeed Microchip Pet Feeder clean to ensure it functions reliably. Do not put the whole feeder into water or the dishwasher. The feeder should be wiped with a damp cloth or household cleaning wipes. Make sure the four black dots on the hoop are kept clean to ensure reliable operation. -
Page 17: Troubleshooting
Troubleshooting PART 1 Feeder is not working • Ensure the sensors inside the hoop are clean - see page 15. • Fit new, good quality 1.5V alkaline C cell batteries. Ensure they are all the correct orientation. See page 7 for detailed information. •... - Page 18 Troubleshooting PART 2 The feeder lid is not closing all the way • This has probably been caused by food debris getting caught under the lid or in the mechanism. Although this may stop the lid from sealing onto the bowl it should continue to prevent uncontrolled access to the food in all but the most extreme cases.
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Page 19: Warranty & Disclaimer
Warranty & Disclaimer Warranty: The SureFeed Microchip Pet Feeder carries a 3-year warranty from the date of purchase, subject to proof of purchase date. The warranty is restricted to any fault caused by defective materials, components or manufacture. This warranty does not apply to products whose defect has been caused by normal wear and tear, misuse, neglect or intentional damage. -
Page 20: Customer Care
Customer care UNITED KINGDOM SCHWEIZ NORTH AMERICA 0800 012 4511 031 528 0158 1-855-461-4740 DEUTSCHLAND SUISSE NEW ZEALAND 0800 7236198 031 528 0405 0800 787 335 (0800-SUREFLAP) ÖSTERREICH FRANCE 0800 88 66 32 55 0805 080 431 AUSTRALIA 1-800 824-142 BELGIQUE NIEDERLAND 0800 395 26...