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Owner Assistance
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Buick. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resolved by your dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealer management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service, or parts manager,
contact the owner of the dealer facility or the
general manager.
STEP TWO: If after contacting a member of dealer
management, it appears your concern cannot be
resolved by the dealer without further help contact the
Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM of Canada
Central Office In Oshawa by calling 1-800-263-3777:
English, or 1-800-263-7854: French.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Have the
following information available to give the Customer
Assistance Representative:
•
The Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or
the plate above the left top of the instrument panel
and visible through the windshield.
•
The dealer name and location
•
The vehicle delivery date and present mileage
When contacting Buick, remember that your concern will
likely be resolved at a dealer's facility. That is why we
suggest you follow Step One first if you have a concern.
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