NETGEAR EX3920 User Manual

NETGEAR EX3920 User Manual

Ac750 wif range extender
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AC750 WiF Range Extender
Mode l E X3920
Us e r Manual
May 2015
202-11525-01
350 East Plumeria Drive
San Jose, CA 95134
USA

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Summary of Contents for NETGEAR EX3920

  • Page 1 AC750 WiF Range Extender Mode l E X3920 Us e r Manual May 2015 202-11525-01 350 East Plumeria Drive San Jose, CA 95134...
  • Page 2 Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.
  • Page 3: Table Of Contents

    Table of Contents Chapter 1 Overview Meet Your Extenders ..........6 Front Panel .
  • Page 4 AC750 WiF Range Extender Automatically Adjust for Daylight Saving Time......35 Manually Set the Extender Clock ........35 Back Up and Manage the Extender Configuration .
  • Page 5: Chapter 1 Overview

    Overview The EX3920 package includes two model EX3700 WiFi Range Extenders. The extenders boost your existing network range and speed, delivering dual-band WiFi. You can also use the extenders in access point mode as a WiFi access point and create a new WiFi hotspot by using a wired Ethernet connection.
  • Page 6: Meet Your Extenders

    AC750 WiF Range Extender Meet Your Extenders Before you install your extenders, familiarize yourself with their LEDs, buttons, and ports. Front Panel Router Device Link LED Link LED Power LED WPS LED Figure 1. Front panel LEDs Side Panels Power connector Power connector (varies by region) (varies by region)
  • Page 7: When To Use Your Extenders

    Off. WiFi security is not enabled When to Use Your Extenders NETGEAR recommends that you connect through the extender network only when the WiFi device is in a “dead zone” where connection from the existing network is poor or nonexistent.
  • Page 8 AC750 WiF Range Extender When the extender connects over WiFi to an existing network, it functions as a network client, similar to how a WiFi device connects to a network. • The extender acts as an access point for WiFi devices. The extender broadcasts its own WiFi network that WiFi devices can join.
  • Page 9: Chapter 2 Get Started

    Get Started This chapter covers the following topics: • Install the WiFi Extenders • Use an Extenders in Access Point Mode • Log In to an Extender After Installation • Run Smart Setup Installation...
  • Page 10: Install The Wifi Extenders

    AC750 WiF Range Extender Install the WiFi Extenders Place the extender, apply power, and connect it to your WiFi network. Each extender must connect to your router’s WiFi network. Do not connect the extenders to another extender’s WiFi network. Note: You can also use the extender as a WiFi access point and create a new WiFi hotspot by using a wired Ethernet connection.
  • Page 11 AC750 WiF Range Extender  To use WPS to connect the extender to your WiFi router: Press the WPS button on the side panel of the extender. The WPS LED blinks. Within two minutes, press the WPS button on your router. The WPS LED on the extender lights solid green, the Router Link LED lights, and the extender connects to your existing WiFi network.
  • Page 12 AC750 WiF Range Extender After the connection with the computer or WiFi device is established, the Device Link LED lights. Launch web browser. Enter www.mywifiext.net in the address field of the browser. The New Extender Setup page displays. Click the NEW EXTENDER SETUP button. The first time that you log in to the extender, the Create Account page displays.
  • Page 13: Find The Best Location

    Complete the registration fields and click the FINISH button to complete the setup. If you do not want to register your extender, click the Skip Registration link. Note that you must register your extender before you can use NETGEAR telephone support. The Status page displays.
  • Page 14: Connect An Ethernet-Enabled Device

    AC750 WiF Range Extender Connect an Ethernet-Enabled Device After the extender is connected to your existing WiFi network, you can connect a wired device to the extender using an Ethernet cable. The device can then access your existing network through the extender’s WiFi connection. Figure 4.
  • Page 15 AC750 WiF Range Extender  To use the extender in access point mode: Plug the extender into an electrical outlet. Wait for the Power LED to light amber and then turn green. If the Power LED does not light, press the Power On/Off button on the side of the extender.
  • Page 16: Log In To An Extender After Installation

    Complete the registration fields and click the FINISH button to complete the setup. If you do not want to register your extender, click the Skip Registration link. Note that you must register your extender before you can use NETGEAR telephone support. The Status page displays.
  • Page 17: Run Smart Setup Installation

    Complete the registration fields and click the FINISH button to complete the setup. If you do not want to register your extender, click the Skip Registration link. Note that you must register your extender before you can use NETGEAR telephone support. The Status page displays.
  • Page 18: Chapter 3 Extender Network Settings

    Extender Network Settings This chapter covers the following topics: • View Connected Devices • Boost Your Video Streaming with FastLane Technology • View WiFi Settings • Change the WiFi Network Name • Turn Off the SSID Broadcast to Create a Hidden Network •...
  • Page 19: View Connected Devices

    AC750 WiF Range Extender View Connected Devices You can view a list of devices that are connected to the extender network.  To view connected devices: On a computer or WiFi device that is connected to the extender network, launch a web browser.
  • Page 20 AC750 WiF Range Extender When you enable FastLane Technology, two options are available: • Use the 2.4 GHz band to connect the extender to the WiFi devices and use the 5 GHz band to connect the extender to the WiFi router. Use this mode if your WiFi router supports the 5 GHz band but the devices that you want to use for gaming and streaming support the 2.4 GHz band.
  • Page 21: View Wifi Settings

    AC750 WiF Range Extender View WiFi Settings  To view the WiFi settings: On a computer or WiFi device that is connected to the extender network, launch a web browser. In the address field of your browser, enter www.mywifiext.net. When prompted, enter your email address and password. Click the Menu icon The extender menu displays.
  • Page 22: Turn Off The Ssid Broadcast To Create A Hidden Network

    AC750 WiF Range Extender Select Settings > WiFi. In each Network Name (SSID) field, type a network name. Click the SAVE button. Your settings are saved. Turn Off the SSID Broadcast to Create a Hidden Network By default, the extender broadcasts its WiFi signal so that its wireless network names (SSIDs) are easy for you to find and connect to from your computer, tablet, or smartphone.
  • Page 23: Disable Or Enable The Wifi Radios

    AC750 WiF Range Extender Select Settings > WiFi. Clear the Broadcast the Network name (SSID) check box. Click the SAVE button. Your settings are saved. Disable or Enable the WiFi Radios By default, the extender’s WiFi radios broadcast signals in the 2.4 GHz and 5 GHz bands. If you disable the WiFi radios, then no one can connect with WiFi to the extender.
  • Page 24: Change The Wifi Speed

    AC750 WiF Range Extender Select Settings > WiFi. Select or clear the Enable 2.4 GHz WiFi check box. Select or clear the Enable 5 GHz WiFi check box. Click the SAVE button. Your settings are saved. Change the WiFi Speed ...
  • Page 25: Use Wps To Add A Computer To An Extender's Wifi Network

    AC750 WiF Range Extender Select Settings > WiFi. In each WiFi Speed menu, select a speed. Click the SAVE button. Your settings are saved. Use WPS to Add a Computer to an Extender’s WiFi Network WPS (WiFi Protected Setup) lets you connect a computer or WiFi device to the extender’s network without entering the WiFi network passphrase or key.
  • Page 26: Use Wps With The Push Button Method

    AC750 WiF Range Extender Use WPS with the Push Button Method To use the push button method to connect a WiFi device to the extender’s WiFi network, the WiFi device that you are trying to connect must include a physical WPS button or an onscreen WPS button that you can click.
  • Page 27: Deny Access To A Computer Or Wifi Device

    AC750 WiF Range Extender When prompted, enter your email address and password. Click the Menu icon The extender menu displays. Select Settings > Do More > Connect Devices (WPS). The Connect Devices (WPS) page displays. Select the PIN Number radio button. Type the PIN of the WiFi device in the field.
  • Page 28: Set Up An Access Schedule

    AC750 WiF Range Extender When prompted, enter your email address and password. Click the Menu icon The extender menu displays. Select Settings > Connected Devices. In the WiFi Devices section, select the Enable Access Control check box. The WiFi devices table displays the names and MAC addresses of WiFi devices that are connected to the extender.
  • Page 29: Change An Extender's Device Name

    Click the SAVE button. Your settings are saved. Change an Extender’s Device Name The default name is EX3920.  To change the extender’s device name: On a computer or WiFi device that is connected to the extender network, launch a web browser.
  • Page 30: Set Up An Extender To Use A Static Ip Address

    AC750 WiF Range Extender Scroll down and click the IP Address heading. In the Device Name field, type a name. Click the SAVE button. Your settings are saved. Set Up an Extender to Use a Static IP Address The extender comes set up to use a dynamic IP address, which is the correct setting for most home networks.
  • Page 31: Use An Extender With Mac Filtering Or Access Control

    AC750 WiF Range Extender By default, the Dynamically get IP Address from Router radio button is selected. Select the Use Static IP Address radio button. Complete the fields to specify the IP network IP addresses. Click the SAVE button. Your settings are saved. Use an Extender with MAC Filtering or Access Control When the WiFi device connects through the extender to your router, the MAC address of the wireless device shown on the router is translated to another MAC address.
  • Page 32: Chapter 4 Maintain And Monitor The Extender

    Maintain and Monitor the Extender This chapter covers the following topics: • Change the Extender User Name and Password • Turn Password Protection Off and On • Recover a Forgotten User Name or Password • Automatically Adjust for Daylight Saving Time •...
  • Page 33: Change The Extender User Name And Password

    AC750 WiF Range Extender Change the Extender User Name and Password You can change the user name and password to log in to the extender.  To add an extender user: On a computer or WiFi device that is connected to the extender network, launch a web browser.
  • Page 34: Turn Password Protection Off And On

    AC750 WiF Range Extender Turn Password Protection Off and On NETGEAR recommends that you leave password protection on to help keep your network secure. You can turn password protection off and on.  To turn password protection off or on: On a computer or WiFi device that is connected to the extender network, launch a web browser.
  • Page 35: Automatically Adjust For Daylight Saving Time

    AC750 WiF Range Extender A login window opens. Log in to the extender. Automatically Adjust for Daylight Saving Time  To set up the extender to automatically adjust for daylight saving time: On a computer or WiFi device that is connected to the extender network, launch a web browser.
  • Page 36: Back Up And Manage The Extender Configuration

    AC750 WiF Range Extender Back Up and Manage the Extender Configuration When the extender works correctly after initial setup, NETGEAR recommends that you back up the extender configuration settings. After you have back up the settings, if you change the extender configuration settings but are not content with the new settings, you can restore the extender configuration to the backed-up settings.
  • Page 37: Return The Extender To Its Factory Default Settings

    AC750 WiF Range Extender When prompted, enter your email address and password. Click the Menu icon The extender menu displays. Select Settings > Other Settings. Click the BROWSE button. Locate and select the previously saved backup file. By default, the name of the backup file is NETGEAR_EX7000.cfg. CAUTION: After you click the RESTORE button, do not try to go online, turn off the extender, shut down the computer, or do anything else to the extender...
  • Page 38 AC750 WiF Range Extender  To use the Factory Reset button to return the extender to factory default settings: CAUTION: This process erases any settings that you configured in the extender. Insert a straightened paper clip into the hole of the Factory Reset button and hold it for about seven seconds.
  • Page 39: Update The Firmware

    AC750 WiF Range Extender Click the Menu icon The extender menu displays. Select Settings > Other Settings. CAUTION: After you click the RESET button, do not try to go online, turn off the extender, shut down the computer, or do anything else to the extender until it finishes restarting! Click the RESET button.
  • Page 40: Restart The Extender Remotely

    AC750 WiF Range Extender Select Settings > Firmware Update. Click the CHECK ONLINE button. If new firmware is available, follow the onscreen prompts to download it onto your computer. Note: You might need to unzip the firmware file. Click the BROWSE button. Locate and select the new firmware file.
  • Page 41 AC750 WiF Range Extender The Other Settings page displays. Click the RESTART button and click the Yes button to confirm. The extender restarts, which takes about two minutes. Maintain and Monitor the Extender...
  • Page 42: Chapter 5 Faqs And Troubleshooting

    FAQs and Troubleshooting This chapter covers the following topics: • FAQs • Cannot Connect to the Extender • Cannot Join a WiFi Network and Receive an Error Message...
  • Page 43: Faqs

    AC750 WiF Range Extender FAQs This section provides answers for difficulties you might experience with the extender. The web browser setup keeps asking me for my network password (passphrase) or security key, and I am sure that I entered the correct password. What can I do? The extender is probably placed at the borderline of the range covered by the router or access point.
  • Page 44: Cannot Join A Wifi Network And Receive An Error Message

    AC750 WiF Range Extender Cannot Join a WiFi Network and Receive an Error Message To join a WiFi network, you must know its network name (also called the SSID) so that you can select it. If the network is secure, you must know the passphrase or key. If the extender does not connect to the network that you select, the cause might be one of the following: •...
  • Page 45: Appendix A Factory Settings And Technical Specifications

    Factory Settings and Technical Specifications This appendix covers the following topics: • Factory Default Settings • Technical and Environmental Specifications...
  • Page 46: Factory Default Settings

    AC750 WiF Range Extender Factory Default Settings To reset the extender to factory default settings, you can use either the Factory Reset button on the side panel or log in and click the RESET button. For more information, see Return the Extender to Its Factory Default Settings on page 37.
  • Page 47: Technical And Environmental Specifications

    AC750 WiF Range Extender Technical and Environmental Specifications The following table shows the technical and environmental specifications. Table 3. Technical specifications Technical Specifications Network protocol and Data and routing protocols: TCP/IP, DHCP server and client, DNS relay standards compatibility Physical specifications •...

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