Table Of Contents - Cadillac 2016 Limited Warranty And Owner Assistance Information

Important Message to
Owners... . . . . . . . . . . . . . . . . . . . . . . . 1
GM's Commitment . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in an Alternative
Dispute Resolution Program . . . 1
Warranty Service United States,
Canada and Mexico . . . . . . . . . . . 1
Warranty Coverage at a
Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . . 2
Emission Control System
Warranty . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . .3
What Is Covered . . . . . . . . . . . . . . . . 3
What Is Not Covered . . . . . . . . . . . . 8
ELR-Specific Warranty . . . . . . . . . 11
What Is Covered . . . . . . . . . . . . . . . 12
Cadillac ELR Coverage . . . . . . . . 12
What Is Not Covered . . . . . . . . . . 13
Things to Know About the New
Vehicle Limited Warranty . . . . 14
Warranty Repairs Component
Exchanges . . . . . . . . . . . . . . . . . . . 14
2016 Cadillac Limited Warranty and
Owner Assistance Information
Warranty Repairs
Materials . . . . . . . . . . . . . . . . . . . . . 14
Tire Service . . . . . . . . . . . . . . . . . . . . 14
Aftermarket Engine
Performance Enhancement
Products and Modifications . . . 14
After-Manufacture
Rustproofing . . . . . . . . . . . . . . . . 15
Paint, Trim, and Appearance
Items . . . . . . . . . . . . . . . . . . . . . . . . . 15
Vehicle Operation and Care . . . 15
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 15
Chemical Paint Spotting . . . . . . . 15
Warranty Coverage
Extensions . . . . . . . . . . . . . . . . . . . 16
Warranty Service
Countries . . . . . . . . . . . . . . . . . . . . . 16
Permanent Relocation . . . . . . . . . 16
Original Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 16
Recreation Vehicle and Special
Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 17
Pre-Delivery Service . . . . . . . . . . . 17
Recycled Production Changes . . . . . . . . . . . 17
Noise Emissions Warranty for
Light Duty Trucks Over
10,000 Lbs Gross Vehicle
Weight
Rating (GVWR) Only . . . . . . . . . . 18
Emission Control Systems
Warranty . . . . . . . . . . . . . . . . . . . . . . 19
What Is Covered . . . . . . . . . . . . . . . 19
How to Determine the
Applicable Emissions Control
System Warranty . . . . . . . . . . . . . 19
Federal Emission Control
System Warranty . . . . . . . . . . . . . 19
California Emission Control
System Warranty . . . . . . . . . . . . . 20
Foreign
Emission Warranty Parts
List . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Replacement Parts . . . . . . . . . . . . 26
Maintenance and Repairs . . . . . . 26
Claims Procedure . . . . . . . . . . . . . . 27
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . 29