Troubleshooting - Philips HD7812 SENSEO User Manual

Troubleshooting

This chapter summarises the most common problems you could encounter
with the machine. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Consumer Care Centre in your country.
Problem Solution
The indicator light You have not yet flushed the coffee machine
continues to flash (see chapter 'Preparing the machine for use'.
slowly.
You have used the SENSEO
an altitude higher than 2200 metres above sea
level. This has caused the water in the machine to
start boiling before it has reached the required
temperature. This prevents the machine from
functioning properly. Switch off the machine and no
longer use it at altitudes higher than 2200 metres
above sea level.
The SENSEO You have not yet flushed the coffee machine.
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coffee machine When you use the machine for the first time,
does not produce you have to flush it before you can start brewing
coffee when it is coffee (see chapter 'Preparing the machine for use').
switched on for
the first time.
The indicator light Make sure that:
continues to flash
rapidly.
you have placed the water reservoir properly;
there is enough water in the water reservoir (i.e.
above the ° MIN level if you want to brew 1 cup);
the ambient temperature is not lower than 10°C.
If it is, the machine does not function properly.
Water leaks from Make sure that:
the coffee machine.
you have closed the lid properly (the lever must be
locked properly);
you have not filled the water reservoir beyond the
MAX level;
the sieve in the centre of the pod holder is not
clogged. If the sieve is clogged, unclog it by rinsing
the pod holder under a running tap. If necessary,
use a washing-up brush to unclog the sieve;
you have put the coffee pod properly in the centre
of the pod holder;
the sealing ring is not stuck under the edge of the
water distribution disc;
the water drops on the worktop are not the result
of placing or removing the water reservoir or
removing used coffee pods;
you do not remove the water reservoir when the
coffee machine is heating up. This may cause water
that normally ends up in the water reservoir to leak
out of the machine.
In all other cases, contact the Philips Consumer
Care Centre in your country.
The lid cannot be A vacuum may have temporarily formed under
opened. the lid.
Switch off the machine. Pull the lever up as far as
it goes and wait 24 hours before you open the lid.
You may need to use quite some force.
Make sure that the sieve in the centre of the pod
holder is not clogged. If the sieve is clogged, unclog
it by rinsing the pod holder under a running tap.
If necessary, use a washing-up brush to unclog
the sieve.
coffee machine at
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Problem Solution
Make sure you do not move the SENSEO
Moving the machine, placing it outdoors or in a
cool or cold environment does not accelerate the
unlocking of the lid.
Do NOT put the SENSEO
or freezer, as this does not accelerate the unlocking
of the lid.
If problems continue to occur, contact the Philips
Consumer Care Centre in your country.
The coffee Perhaps the sieve in the centre of the pod holder
machine produces is clogged. If the sieve is clogged, unclog it by rinsing
less coffee than the pod holder under a running tap. If necessary,
before. use a washing-up brush to unclog the sieve.
Descale the machine (see chapter 'Descaling').
The SENSEO You have not flushed the machine properly before
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coffee machine first use. As a result, the boiler is not or not
brews only a small completely filled. Flush the machine properly
quantity of coffee (see chapter 'Preparing the machine for use')
or no coffee at all before you brew another cup of coffee.
when it is used for
the first time.
The lid cannot be Perhaps a used coffee pod is sticking to the water
closed properly. distribution disc. If this is the case, remove the
used pod.
The machine has Contact the Philips Consumer Care Centre in
been stored in a your country.
room that was not
frost-free.
The Make sure that:
SENSEO coffee is
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not strong enough.
you have used the correct number of pods and have
pressed the right button. Use 1 pod in combination
with the 1-cup pod holder ° and the 1-cup button
°. Use 2 pods in combination with the 2-cup pod
holder °° and the 2-cup button °°;
you have placed the coffee pod(s) properly in the
centre of the pod holder, to prevent water from
escaping along the edge of the pod(s). When you
use two coffee pods on top of each other, make sure
that the convex sides of both pods point downwards
and press the pods lightly into the pod holder;
you have not used the same pod twice by accident;
the coffee in the pod is evenly distributed;
If you prefer a more robust flavour, SENSEO
coffee pods with a stronger blend are available.
The SENSEO If you prefer a milder flavour, SENSEO
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coffee is too strong. with a milder blend are available.
The coffee is not Do not use cups that are too large, as they cause
hot enough. the coffee to get cold more quickly. When you
use cups, make sure they have a capacity of 150ml.
Water and steam Your SENSEO
have leaked from and has drained all water for safety reasons.
the bottom of the The machine is blocked and does not function
machine in a fast anymore. For assistance, please visit our website
way. www.senseo.com or take the machine to a Philips
service centre.
machine.
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machine in the fridge
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coffee pods
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machine has a technical malfunction
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