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Preparing for Your System
6. When you receive your system, inspect the cartons for any damage. If there is evidence of damage,
request that the carrier's representative be present when that carton is unpacked.
2.2 PRINCIPAL OPERATOR
Select someone to be the Principal Operator. This person is responsible for monitoring the installation,
operation, and maintenance of your system. Initially, the Principal Operator will order computer supplies,
and schedule training for system users. The Principal Operator should become familiar with the system
and be ready to start its operation when the system is installed. System operator training is REQUIRED
bef ore installing the system.
HP People Who Can Help
Below is a list of Hewlett-Packard service personnel. Each member of the HP team is well trained and
dedicated to helping you make maximum use of your computer system.
Sales Representative -
your primary contact. Your sales representative coordinates HP resources to ensure
on -time delivery of your system. Call your sales representative to arrange staff training or to acquire
additional system devices-;f
Customer Engineer (CE) -
the expert in computer and peripheral equipment service. The CE has the
tools, parts, and skills to maintain your computer system. If you purchase an HP Maintenance Agreement,
the CE will provide hardware maintenance, repair, and problem diagnosis.
Systems Engineer (SE) -
the technical specialist in subsystems and programming languages. Your SE
offers training and technical consulting on the programming language, utility programs, data base
management, and system performance. The SE will provide software consulting and software problem
diagnosis. Your sales person can describe the various software support services available to you.
Third Party People Who Can Help
Original Equipment Manufacturer JOEM) or System House -- If you have purchased an HP computer
system and/or applications softwate from someone other than HP, that party will provide consultation
services on system operation and/ applications software (programs).
In this situation, a maintenance
agreement for hardware support is1available from Hewlett-Packard.
2-2
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