If you have problems operating your player, please check the points below before sending it to service center.
Cannot power on
The battery may be exhausted. Please recharge the battery.
Files cannot be downloaded
Check if the driver is installed correctly in the computer.
Check the connection between the player and PC.
No sound from the headphone
Please ensure the volume is not 0, and the connection of the headphone is correct.
Check if the format of music file is supported by the player.
Recording cannot be done
Check if there is enough memory and battery capacity.
The words of LCD display abnormality
Please ensure you select the correct language.
The buttons do not work
The key may be locked. slide the HOLD switch to deactivate the lock function.
Press the reset hole with metal pin to re-initialize the system of the player.
Poor FM reception
Check whether a headphone is connected correctly to the headphone jack. The headphone cord functions as an
Adjust the position of the player and headphone.
Turn off the power of the electric devices near the player. If it is effective, move and use the player away from those