Troubleshooting - ION iLP Quick Start Manual

TROUBLESHOOTING

If you experience any difficulties, please refer to the troubleshooting steps below as well
as those in the EZ Vinyl/Tape Converter manual included with this product.
I'm not hearing any audio when recording:
• If you are recording to an iOS device:
o Make sure that iLP is powered on and that the needle is on the record.
o Connect iLP's RCA outputs to a stereo system or powered speakers. (Do not connect them to phono-level inputs;
iLP's RCA outputs are line-level and could damage a device with phono-level inputs.)
o Make sure iLP is not connected to your computer's USB port, then "power cycle" iLP (turn it off then on again).
• If you are recording to a computer:
o Make sure that iLP is powered on and that the needle is on the record.
o Make iLP is selected as your computer's default recording device (see the instructions below).
o If you are listening through your computer's speakers, make sure those speakers are selected as your computer's
default playback device (see the instructions below). Alternatively, you could connect iLP's RCA outputs to a
stereo system or powered speakers. Do not connect them to phono-level inputs; iLP's RCA outputs are line-level
and could damage a device with phono-level inputs. (Note: The RCA outputs monitor the signal coming out of the
turntable, not the signal coming from your computer.)
o Make sure an iOS device is not connected to iLP's dock, then "power cycle" iLP (turn it off then on again). Also,
disconnect then reconnect the USB cable connecting iLP to your computer.
I'm not hearing any audio when playing music:
• If you are playing music from vinyl:
o Make sure that iLP is powered on and that the needle is on the record.
o Connect iLP's RCA outputs to a stereo system or powered speakers. (Do not connect them to phono-level inputs;
iLP's RCA outputs are line-level and could damage a device with phono-level inputs.)
• If you are playing music from your computer:
o Make sure your software music player's volume is turned up.
o Make sure your computer's volume is turned up.
o Make sure your computer's speakers are selected as your computer's default playback device (see the instructions
below). (iLP cannot be used as a playback device for your computer's audio.)
• If you are playing music from an iOS device:
o Make sure your iOS device's volume is turned up. (When connected to iLP's dock, an iOS device will not play
audio out of iLP's RCA outputs or out of a connected computer.)
I am hearing a Hum through my speaker, laptop, or iOS device when using the turntable:
• If you are recording to a laptop:
Please connect the laptop to a grounded power supply (3 prong)
o
• If you are playing through a speaker:
o Please connect to a grounded (3 prong) power supply.
• If you are recording to iPhone or iPad:
o Use the USB cable to connect iLP to a computer that is plugged into grounded power supply, or use RCA cables
to connect iLP to a grounded receiver or speaker system.
SETTING YOUR COMPUTER'S SOUNDCARD AS THE DEFAULT PLAYBACK DEVICE
• Windows XP: Click Start Menu  Control Panel (or Settings  Control Panel in Classic View)  Sound and Audio
Devices. Click the Audio tab and under Sound playback, select your computer's soundcard as the default device.
• Windows Vista: Click Start Menu  Control Panel (or Settings  Control Panel in Classic View)  Hardware and
Sound  Sound. Click the Playback tab and select your computer's soundcard as the default device.
• Windows 7: Click Start Menu  Control Panel  Sound. Click the Playback tab and select your computer's
soundcard as the default device.
• Mac: Click the upper-left "apple" icon then click System Preferences  Sound. Click the Output tab. From the menu,
select Internal Speakers if you are using the computer's internal speakers or select Headphones if you are using
speakers or headphones attached to the computer's 1/8" headphone output.
SETTING iLP AS THE DEFAULT RECORDING DEVICE
• Windows XP: Click Start Menu  Control Panel (or Settings  Control Panel in Classic View)  Sound and Audio
Devices. Click the Audio tab and under Sound recording, select iLP as the default device.
• Windows Vista: Click Start Menu  Control Panel (or Settings  Control Panel in Classic View)  Hardware and
Sound  Sound. Click the Recording tab and select iLP as the default device.
• Windows 7: Click Start Menu  Control Panel  Sound. Click the Recording tab and select iLP as the default device.
• Mac: Click the upper-left "apple" icon then click System Preferences  Sound. Click the Input tab. From the menu,
select iLP as the device.
BEFORE RETURNING THE PRODUCT, please contact ION Audio or your retailer for technical support. Contact
information can be found in the Safety Instruction Booklet included with this product.
www.ionaudio.com/iLP
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