Santel IPTV Middleware User Manual

Santel IPTV Middleware User Manual

Remote control & dvr
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IPTV Middleware
Remote Control & DVR
User Guide
Version 6.0
Santel Communications Remote and DVR User Guide Page 1

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Summary of Contents for Santel IPTV Middleware

  • Page 1   IPTV Middleware Remote Control & DVR User Guide Version 6.0 Santel Communications Remote and DVR User Guide Page 1 ...
  • Page 2: Table Of Contents

    Return to Live TV ............................... 30 Delete a Recording ..........................31 Using Bookmarks ..........................32 Working with Multiple Streams ......................33 Recording Conflicts ..........................34 Attempt to Watch a Locked Channel ....................35 Santel Communications Remote and DVR User Guide Page 2 ...
  • Page 3 Recording Settings .............................. 68 Changing the Number of Rows and Columns in the Guide .............. 70 Caller ID and Message Waiting Indication on the TV ..............72 Important Note ............................73 Santel Communications Remote and DVR User Guide Page 3 ...
  • Page 4: Introduction

    This user guide will walk you through the many features of this extraordinary TV service. But as always, if you have questions or problems, just give us a call. Santel Communications Remote and DVR User Guide Page 4 ...
  • Page 5   Santel Communications Remote and DVR User Guide Page 5 ...
  • Page 6: Playback Controls

    Rewind Rewind through parts of a recording. Press multiple times to rewind faster. Guide Access the program Guide. Press a second time for alternate view. Arrows/Browse/Search/OK Press to navigate through the guides, menu options or to make selections. Santel Communications Remote and DVR User Guide Page 6 ...
  • Page 7: What's On Tv

    Channels 33 and 35 are currently recording as indicated by the red circle symbol. If the Weather Application is available, the Now Playing window will also provide the current temperature. Santel Communications Remote and DVR User Guide Page 7 ...
  • Page 8: Using The Info Button

    Up/Down arrow buttons to view what is showing on another channel. 3. Press the Day + and Day – buttons to see what is on this channel, 24 hours from now. Santel Communications Remote and DVR User Guide Page 8 ...
  • Page 9: Using The Channel Guide

    Programs scheduled for recording will be marked with a red circle. Santel Communications Remote and DVR User Guide Page 9 ...
  • Page 10 7. While in the Guide, if you press the GUIDE button a second time, you can view the Guide in Channel Guide view where similar information is displayed in a different format. Santel Communications Remote and DVR User Guide Page 10 ...
  • Page 11: Remote Control

    Favorites lists. Events marked with the red “NEW” symbol signify a new episode of the program. 9. To exit the guide, either press the GUIDE button a third time or press the EXIT button on the remote control. Santel Communications Remote and DVR User Guide Page 11 ...
  • Page 12: Pay Per View

    Whole Home Group. Unless the Share Whole Home field is set to “Yes,” the Pay Per view event will only be viewable on the set top box that the event is purchased from. 4. Enter your Purchase PIN. 5. Select Purchase. Santel Communications Remote and DVR User Guide Page 12 ...
  • Page 13 The event will have a reminder automatically added once the purchase is confirmed. Select Confirm Purchase. 7. Once the Pay Per View event has been purchased, the event will show a PPV ticket icon within the guide. Santel Communications Remote and DVR User Guide Page 13 ...
  • Page 14   Santel Communications Remote and DVR User Guide Page 14 ...
  • Page 15: Search

    Yellow button on the remote control. 2. This will perform a full title search to return all shows with the same title. In this example, the search found all shows titled “House Hunters.” Santel Communications Remote and DVR User Guide Page 15 ...
  • Page 16: Perform A Partial Text Search Using The Search Button On Remote Control

    When you have entered all the text, arrow down to Submit and press the OK button or just push the Yellow button to start the search. 3. In this example, the user has searched for all programs with the word “dog” in the title. Santel Communications Remote and DVR User Guide Page 16 ...
  • Page 17: Search History

    Frequently used searches may be saved to prevent removal, and may be sorted to keep them at the top of the History list. 1. Select the MENU button. Select My TV | Search | History. Santel Communications Remote and DVR User Guide Page 17 ...
  • Page 18 5. To sort recent searches, select the Blue button on your remote control. Searches will be sorted by saved searches in alphabetical order and then unsaved searches in alphabetical order. Santel Communications Remote and DVR User Guide Page 18 ...
  • Page 19: Record Programs

    More information on setting reminders can be found later in this guide. 5. A Red circle will briefly display in the top right of the screen indicating you are recording the program. Santel Communications Remote and DVR User Guide Page 19 ...
  • Page 20 Stop Recording, Keep and Protect – Saves the recording and protects it from automatic deletion.  Stop Recording and Delete – Deletes the recording from memory.  Continue Recording – Does not stop recording the program. Santel Communications Remote and DVR User Guide Page 20 ...
  • Page 21: Create A One-Time Recording From The Guide

    4. Arrow down to “Create One Time Recording” and click the OK button on your remote control. 5. A Red circle will display in the guide indicating the program will record. 6. You will also be able to find the recording in the Future Recordings list. Santel Communications Remote and DVR User Guide Page 21 ...
  • Page 22: Record A 'Live' Event

    3. Arrow down to Extend Recording and press OK on the remote control. Note: Live programming options will only be available when the Guide Data flags the programming as “live” programming. Santel Communications Remote and DVR User Guide Page 22 ...
  • Page 23: Record A Series From The Guide

    To cancel your changes, press the EXIT button or highlight Cancel and press OK on the remote control. 4. A Red circle with an ‘S’ will display in the guide indicating the program is part of a series recording. Santel Communications Remote and DVR User Guide Page 23 ...
  • Page 24   5. You will also be able to see the scheduled recording in the Future Recordings list as well as in the Series Rules list. Santel Communications Remote and DVR User Guide Page 24 ...
  • Page 25: Watch A Recorded Program

    Forward, Jump Backward or Stop the playback. 6. When you reach the end of the program, you will be asked if you would like to delete the recording. Select either Yes or No. Santel Communications Remote and DVR User Guide Page 25 ...
  • Page 26: Reminders

    Reminder and press the OK button on the remote. 4. A reminder icon will appear next to the program on the guide to indicate a reminder has been set for that program. Santel Communications Remote and DVR User Guide Page 26 ...
  • Page 27 5. A reminder pop-up will appear at the top of your TV screen at the time you designated. Press the OK button to begin watching the program at any time or wait for it to change channels automatically if you set the auto tune feature. Santel Communications Remote and DVR User Guide Page 27 ...
  • Page 28: Folders

    2. You will then be prompted to name the folder. Enter the folder name and select Submit. 3. Once the recording is complete, it will be placed in the designated folder and you can access it by pressing the LIST button. Santel Communications Remote and DVR User Guide Page 28 ...
  • Page 29: Status Bar

    Fast Forward is slowed as far as it goes, you will return to normal mode and then to Rewind mode. Press Play to resume normal play directly. For programs you are watching live, Fast Forward mode will be activated if you have paused or rewound the program. Santel Communications Remote and DVR User Guide Page 29 ...
  • Page 30: Skip Back

    Any time you Pause or rewind a live program, the show continues to be broadcast in real time and saved in the buffer. To return to live programming, press the LIVE button. Santel Communications Remote and DVR User Guide Page 30 ...
  • Page 31: Delete A Recording

    3. Press the Red button to Delete the recording or group of recordings. Or, press the Green button to access the Actions menu and then choose Delete. You have the option to cancel the process. Santel Communications Remote and DVR User Guide Page 31 ...
  • Page 32: Using Bookmarks

    Bookmarks would be helpful would be in the case of a television movie that you keep and watch over and over. You could bookmark the end of commercials so that you could skip over those sections of the movie. Santel Communications Remote and DVR User Guide Page 32 ...
  • Page 33: Working With Multiple Streams

    3. When you change to view the program that is recording, the system will start at the last time you viewed that program. You can go back to the beginning of the program using the Rewind button Santel Communications Remote and DVR User Guide Page 33 ...
  • Page 34: Recording Conflicts

    Highlight the program you wish to stop recording and press the Stop button on the DVR controls. Choose from the stop recording options. You may now choose the alternate program you wish to record from the guide and press the Record or OK button. Santel Communications Remote and DVR User Guide Page 34 ...
  • Page 35: Attempt To Watch A Locked Channel

    3. Pressing Exit will bring up a screen indicating an invalid PIN was entered. Press the GUIDE button to browse for another program to watch. This same result happens when selecting a locked channel from the Guide. Santel Communications Remote and DVR User Guide Page 35 ...
  • Page 36: Attempt To Watch A Program Outside The Parental Rating Settings

    3. Pressing Exit will bring up a screen indicating an invalid PIN was entered. Press the GUIDE button to browse for another program to watch. This same result will occur when keying in a channel number on the remote control. Santel Communications Remote and DVR User Guide Page 36 ...
  • Page 37: Using The List Button

    Current Recordings are displayed by date and time. If you press the Blue button, programs will be sorted by Name.  Press the Skip Forward button to view recordings by title rather than group. Santel Communications Remote and DVR User Guide Page 37 ...
  • Page 38: Current Recording Actions

    8. To Sort the List of Current Recordings, press the Blue button on the remote control. At the bottom of the screen you will see the sort change to being sorted by Name. Press the Blue button again to change the sort back to date and time. Santel Communications Remote and DVR User Guide Page 38 ...
  • Page 39 Current Recordings are displayed by date and time. If you press the Blue button, programs will be sorted by Name.  Press the Skip Forward button to view recordings by title rather than group. Santel Communications Remote and DVR User Guide Page 39 ...
  • Page 40: Future Recording Actions

    7. To Close the Actions, either press the Green button or press the EXIT button on the remote control. 8. To Delete the Recording, press the Red button on the remote control. Select Yes or No to delete and then press the OK button. Santel Communications Remote and DVR User Guide Page 40 ...
  • Page 41: Series Recording Rules

    4. Sort the Series Rules by pressing the Blue button on the remote control. By default, Series Rules are displayed by Priority. If you press the Blue button, programs will be sorted by Name. Santel Communications Remote and DVR User Guide Page 41 ...
  • Page 42: Series Rules Actions

    2. To show or hide information about the recording, press the INFO button. This expands or hides the view of information. Simply highlighting a recording and pausing for a brief moment will also display the information. Santel Communications Remote and DVR User Guide Page 42 ...
  • Page 43: Create A Favorites List

    1. Press the MENU button to access the Main Menu. Highlight My TV. Use the arrow buttons to highlight Edit Favorites and then press the OK button. 2. If you are not already in a ‘New List’ by default, arrow right to access a New List. Santel Communications Remote and DVR User Guide Page 43 ...
  • Page 44 6. To Save your favorites list, press the Blue button on the remote control and then press the OK button. 7. To Discard a favorites list, press the Red button on the remote control. 8. Press the EXIT button on the remote control to leave the menu. Santel Communications Remote and DVR User Guide Page 44 ...
  • Page 45: Favorite List Actions

    If you click OK again those 10 previously selected channels will be back in the list while the rest of the subscribed channels will be removed. Santel Communications Remote and DVR User Guide Page 45 ...
  • Page 46: Access A Favorites List For Surfing

    3. Arrow down to highlight the Favorites list you want to use and then press the OK button on the remote control. The list you have selected will show just above the channel number. 4. With the favorites list selected, you will browse channels only within that list. Santel Communications Remote and DVR User Guide Page 46 ...
  • Page 47: My Tv Menu

    This is the same as when you would press the GUIDE button on the remote control two times. 3. If you arrow to the right, highlight Edit Favorites and press the OK button, you can edit your favorites list. Santel Communications Remote and DVR User Guide Page 47 ...
  • Page 48 5. If you arrow to the right, highlight Search and press the OK button, you can search for a program. This is the same as when you would press the Search button on the remote control. Santel Communications Remote and DVR User Guide Page 48 ...
  • Page 49: My Recordings Menu

    Most everything that you do with the LIST button on the remote control you can do in the Main Menu. 1. Access the Main Menu by pressing the MENU button on the remote control. Under My Recordings you have options for Current, Future, and Series. Santel Communications Remote and DVR User Guide Page 49 ...
  • Page 50: The Remote Control

    3. If you arrow to the right, highlight Future and press the OK button, you can view the list of programs that you have scheduled to be recorded. This is the same as if you would press the LIST button two times on the remote control. Santel Communications Remote and DVR User Guide Page 50 ...
  • Page 51 4. If you arrow to the right, highlight Series and press the OK button, you can view the list of series rules. This is the same as if you would press the LIST button three times on the remote control. Santel Communications Remote and DVR User Guide Page 51 ...
  • Page 52: My Phone Menu

    1. You can access the Main Menu by pressing the MENU button on the remote control. Select the My Phone menu. 2. To view any sent system messages from the service provider, select the Messages option and press the OK button on your remote control. Santel Communications Remote and DVR User Guide Page 52 ...
  • Page 53 Red button again until the Messages window is closed. Once the Messages window is exited, deleted messages will be permanently removed. 5. When you have an unread message, an envelope icon will appear in the guide. Santel Communications Remote and DVR User Guide Page 53 ...
  • Page 54 Here is an example of an on-screen System Message on the TV: Recent Calls 1. You can also access the Recent Calls list by pressing the Green button on the remote control. Santel Communications Remote and DVR User Guide Page 54 ...
  • Page 55   2. To delete an entry on the Recent Calls list, highlight it and press the Red button on the remote control. Santel Communications Remote and DVR User Guide Page 55 ...
  • Page 56 The popular channel information may be viewed in multiple categories by pressing the Right or Left Arrow buttons. Additional popular channel information may be viewed by scrolling down by pressing the Up or Down Arrow buttons. Santel Communications Remote and DVR User Guide Page 56 ...
  • Page 57: My Settings Menu

    Typically these items are set at the time of installation and not changed. 1. Turn Closed Captioning On or Off. 2. Set the Audio Language to English, Spanish or French. Santel Communications Remote and DVR User Guide Page 57 ...
  • Page 58 If you feel you have changed something by accident, select Exit and press the OK button or just press the EXIT button on the remote to retain the original settings. Santel Communications Remote and DVR User Guide Page 58 ...
  • Page 59: Guide Settings

    1. Specify how long to wait for Inactivity Timeout before the Browser Bar disappears. 2. If you feel you have changed something by accident, you can always choose to set all items back to the original default settings. Santel Communications Remote and DVR User Guide Page 59 ...
  • Page 60: Parental Controls

    Enter the Old PIN, arrow down and enter your New PIN, and then arrow down to confirm the New PIN. Select OK to save your new PIN. Until you change it, the default PIN is 0000. Santel Communications Remote and DVR User Guide Page 60 ...
  • Page 61: Once The Pin Has Been Successfully Changed, A Prompt Will Appear. Press The Ok Button

      4. Once the PIN has been successfully changed, a prompt will appear. Press the OK button. Santel Communications Remote and DVR User Guide Page 61 ...
  • Page 62: Edit Locked

    3. When you are finished making your selections, press the Blue button on the remote to lock the selected channels. Press the Red button on the remote to discard the changes and return to normal viewing. Santel Communications Remote and DVR User Guide Page 62 ...
  • Page 63: Set Ratings

    2. Use the Left/Right arrow buttons to choose a TV Rating. Options are: TV-Y, TV-Y7, TV-Y7 FV, TV-G, TV-PG, TV-14, TV-MA, off. 3. Use the Left/Right arrow buttons to choose a Movie Rating. Options are: G, PG, PG-13, R, NC-17, Adults Only, off. Santel Communications Remote and DVR User Guide Page 63 ...
  • Page 64: Time Restrictions

    3. Once a day has been selected, use the Up/Down arrows to select a time and either AM or PM for both start and end time for the time restriction. When you are done creating time restrictions, select the EXIT button. Santel Communications Remote and DVR User Guide Page 64 ...
  • Page 65: Cancel Override

    To cancel an existing override, select OK within the Cancel Override prompt. Once the override has been cancelled, the parental PIN will need to be used for all Locked and Rated channels. Santel Communications Remote and DVR User Guide Page 65 ...
  • Page 66: Options

    Restricted Titles visible. Selecting a “No” value for either setting will cause these programs to not appear in the Guide. Select OK within the prompt and press the OK button. 2. A Parental Controls Options prompt will appear once the changes have been saved successfully. Santel Communications Remote and DVR User Guide Page 66 ...
  • Page 67: Phone Settings

    PIN is required to access any existing voicemails within that account. 3. To save your changes, arrow down to Save and press the OK button. Santel Communications Remote and DVR User Guide Page 67 ...
  • Page 68: Recording Settings

    When the Show Folders field is set to “Yes”, all recordings and future recordings will be grouped into folders when you view your Recordings Lists. With Show Folders set to No, Santel Communications Remote and DVR User Guide Page 68 ...
  • Page 69 Skip ahead while watching a recording or while watching live TV. This can be set from 1-999 seconds. Skip Back Skip back while watching a recording or while watching live TV. This can be set from 1- 999 seconds. Santel Communications Remote and DVR User Guide Page 69 ...
  • Page 70: Changing The Number Of Rows And Columns In The Guide

    2. The settings are changed by accessing Main Menu | My Settings | Guide. Arrow down to change the Number of Rows and the Number of Columns. 3. Here is a view of the guide with three rows and three columns. Santel Communications Remote and DVR User Guide Page 70 ...
  • Page 71   4. Here is a view of the guide with six rows and six columns. Santel Communications Remote and DVR User Guide Page 71 ...
  • Page 72: Caller Id And Message Waiting Indication On The Tv

    To delete numbers from your recent calls list use the arrow button to highlight the number you want to delete and press the Red button on your remote. Santel Communications Remote and DVR User Guide Page 72 ...
  • Page 73: Important Note

    However, if they do become out of synch and the TV is still on but the set top is turned off, you will see this message on the TV screen. Simply press the OK button on your remote to turn the power to the set top back on. Santel Communications Remote and DVR User Guide Page 73 ...
  • Page 74   Santel Communications Remote and DVR User Guide Page 74 ...

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