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Returning Products
If you need to return a TROY product for any reason (failures, incorrect
shipments, etc.), follow the steps below:
1. Contact the TROY Technical Support group at (304) 232-0899 to
request a Return Goods Authorization (RGA) number (for North and
South American customers), or call +49-7032-9454-21 (for European
customers) and request a Return Material Authorization (RMA)
number.
2. Be prepared with the serial number of the unit you are returning.
You will be asked for the serial number to verify warranty coverage
Please record the serial numbers in the space provided below for future
reference.
EthrBridge Model #: _________________________________
EtherBridge S/N: ____________________________________
Make sure that you write the RMA or RGA number on the outside of the
shipping container you use to return the product.
defective product(s) to the appropriate address below:
North and South America:
TROY Group, Inc.
RGA# _________
3 Bryan Drive
Wheeling, WV 26003
Document #40177-100 Rev. A
User's Guide
Europe:
TROY GmbH
RMA# _________
Schwarzwaldstr. 99
D-71083 Herrenberg,
Germany
Please ship the
.
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