Pantech Jetpack MHS291L User Manual
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Pantech Jetpack MHS291L User Manual

Verizon 4g lte mobile hotspot
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Mobile Hotspot - MHS291L

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Summary of Contents for Pantech Jetpack MHS291L

  • Page 1 User Guide 4G LTE Mobile Hotspot - MHS291L...

  • Page 2: User Manual

    User Manual Thank you for purchasing the Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L. The MHS291L is a Global Ready wireless device that provides high-speed wireless communication and easily connects at high speeds to the internet, your corporate intranet, and your email while you’re away from the office or out of the country.

  • Page 3: Table Of Contents

    Table of Contents Getting Started System Requirements ..................5 Components ......................6 Display Icons ......................8 Using Your Jetpack About Broadband Networks ................9 Removing/Attaching the Back Cover ............11 Installing/Removing the 4G LTE SIM Card ..........12 Installing/Removing the Battery ..............13 Power Management ..................17 Connecting to Your Jetpack .................18 Tethering Your Jetpack ..................19...
  • Page 4 Jetpack User Interface Settings Wi-Fi Name/Password ..................23 Connected Devices ...................23 Messages ......................24 Network Settings ....................24 Wi-Fi Settings ......................24 Software Update ....................27 About Jetpack .....................28 Web User Interface Start the Jetpack’s Web User Interface 30 My Jetpack Home ....................31 Data Usage ......................32 Connected Devices ...................33 Jetpack Settings Jetpack ........................34...
  • Page 5 About Jetpack Internet Status ....................50 Jetpack Info ......................51 Diagnostics ......................52 Statistic & Logs ....................53 Help and Support ....................54 Troubleshooting Windows XP(SP3) ....................55 Windows Vista(SP2) ..................56 Windows 7 / Vista(SP2) ..................56 Windows 7 ......................58 Glossary Safety and Warranty Regulatory Notices ...................63 Warnings and Cautions ...................63 Product Handling ....................65 Caring for Your Device ..................65...

  • Page 6: Getting Started

    Getting Started System Requirements • Wi-Fi: Compatible with all major operating systems • USB tethering: Compatible with Windows 8 (32-bit/64-bit), Windows 7 (32-bit/64-bit), Windows Vista SP2 (32-bit/64-bit), Windows XP SP3 32-bit • Works with the latest versions of browsers, including Android™, Chrome™, Firefox®, Internet Explorer®, Safari™, Mobile Safari™, and Konqueror.

  • Page 7: Components

    Components Number Description Red Lighting Effect - Illuminates when the display is on. Home Screen - Provides connection and battery status, network signal strength, roaming status, and the number of users connected with Wi-Fi. Scroll Up/Down( / ) - Scrolls up or down through the available menu options.
  • Page 8 Number Description Power Button( ) - Press and hold to turn the Jetpack on and off. External Antenna Adapter Port( ) - Connects to an external antenna (sold separately) for improved signal reception under certain conditions. Micro USB Port - Connects to the included USB cable for charging or tethering.

  • Page 9: Display Icons

    Display Icons The icons on the LCD screen indicate the status of the Jetpack. Connected Devices Activity Indicator Messages Network Signal Battery Strength Mobile Menu Network & Roaming Display Icon Description Network signal strength indicator. Indicates data is being transferred between the Verizon Wireless network and the Jetpack.

  • Page 10: Using Your Jetpack

    Using Your Jetpack About Broadband Networks 4G LTE With Verizon 4G LTE, you can get the broadband-like speed you require to work efficiently outside the home or office. You can connect to the Internet, access your corporate intranet, check your email and download attachments at speeds that are up to 10 times faster than 3G*.
  • Page 11 Wi-Fi 802.11 a/b/g/n • 802.11a uses the 5 GHz frequency with Wi-Fi speeds of up to 54 Mbps. • 802.11b uses the 2.4 GHz frequency with Wi-Fi speeds of up to 11 Mbps. • 802.11g uses the 2.4 GHz frequency with Wi-Fi speeds of up to 54 Mbps.

  • Page 12: Removing/Attaching The Back Cover

    Removing/Attaching the Back Cover To remove the back cover on your Jetpack: 1. Rotate it to view the bottom side. 2. Place your fingernail in the cutout on the side of the Jetpack and pop the cover off. To attach the back cover: 1.

  • Page 13: Installing/Removing The 4G Lte Sim Card

    Installing/Removing the 4G LTE SIM Card Your SIM (Subscriber Identity Module) Card is a small rectangular plastic card that stores your phone number and important information about your wireless service. You can move the SIM Card from one device to another and your wireless service will work seamlessly as long as you have a compatible device and service plan.

  • Page 14: Installing/Removing The Battery

    Installing/Removing the Battery 1. Insert your fingernail into the slot at the left of the Jetpack and gently lift the back cover to remove. 2. Slide the battery into the slot by aligning the gold-colored contacts and press down until it clicks into place. 3.

  • Page 15: Charging The Battery

    Charging the Battery The Jetpack uses a Lithium Ion (Li-Ion) battery. Make sure to use the authorized battery and charger only. 1. Connect the USB cable with the Wall/USB Charger Adapter. Note Make sure to align the connector as indicated in the image. Otherwise, the charging connector may become damaged and the battery will not be charged.

  • Page 16: Battery Tips

    3. Plug the other end of the wall charger into the appropriate electrical outlet. The battery starts charging. 4. Disconnect the charger when the battery is fully charged. Battery Tips Warning Always use only approved batteries and chargers with your MHS291L.
  • Page 17 • When storing your battery, keep it uncharged in a cool, dark, dry place. • Never expose batteries to temperatures below -22°F (-30°C) or above 140°F (60°C). • Never leave the Jetpack in an unattended vehicle due to uncontrollable temperatures that may be outside the desired temperature for this Jetpack.

  • Page 18: Power Management

    Note When the device display is off, and the Jetpack is on, pressing and holding the Power button will turn on the display. You can only power off the device when the display is on by pressing and holding the Power button. Power Management Your Jetpack can operate with either its battery or external power source.

  • Page 19: Connecting To Your Jetpack

    Connecting to Your Jetpack To connect with your Jetpack using Wi-Fi, your computer, tablet, or other Wi-Fi enabled devices need Wi-Fi capability. Your default Wi-Fi Name (SSID) and Wi-Fi Password can be found on the display upon initial power up and within your Jetpacks Menu > Wi-Fi Name/ Password option at anytime.

  • Page 20: Tethering Your Jetpack

    Tethering Your Jetpack You can connect to the internet by tethering your jetpack to the USB 2.0 port on your computer. USB tethering is compatible with Windows 8 (32-bit/64-bit), Windows 7 (32-bit/64-bit), Windows Vista SP2 (32-bit/64-bit) and Windows XP SP3 (32-bit). For Windows 7/8/Vista SP2 a CD Drive will be populated on your computer when the MHS291L is tethered to your computer.
  • Page 21 Installing USB Driver 1. Turn on your computer. 2. Plug the USB cable into the Jetpack’s micro USB port. Then insert the USB cable into your computer’s USB port. 3. To launch the install wizard, see following list. • If you use Windows XP SP3, the install wizard screen will appear automatically.
  • Page 22 5. If prompted during the installation to install the Windows XP Hotfix, you can choose whether or not to install this fix. Installation of the Windows Hotfix is recommended. 6. When the prompt appears, leave the installation manager open, use the Wi-Fi manager(Windows OS) to connect to the wireless network.

  • Page 23: Jetpack User Interface

    Jetpack User Interface Settings...

  • Page 24: Settings

    Settings You can configure the settings on your Jetpack using the scroll up/ down and OK button. Select the desired menu by pressing . When you have finished settings, select Close and press and press . And, you can go to the Home screen directly by pressing and holding Wi-Fi Name/Password 1.

  • Page 25: Messages

    Messages 1. From the Home screen, select Menu > Messages and press 2. Select a message and press 3. You can delete a message by selecting Delete and pressing Network Settings 1. From the Home screen, select Menu > Network Settings and press 2.
  • Page 26 Wi-Fi Band Select Wi-Fi uses unlicensed wireless spectrum that can be subject to interference and degraded performance as the 2.4 GHz band becomes saturated with Wi-Fi networks, Bluetooth, cordless phones, microwaves and other wireless devices use that use this frequency. If your Wi-Fi client device(s) can take advantage of 5 GHz Wi-Fi networks, you may want to consider configuring the Jetpack device to broadcast Wi-Fi on 5 GHz instead of at 2.4 GHz.
  • Page 27 Broadcast SSID If you want Wi-Fi devices to automatically detect your Jetpack’s Wi- Fi network, turn the Jetpack’s Broadcast SSID setting to On. 1. From the Home screen, select Menu and press 2. Select Wi-Fi Settings > Broadcast SSID and press 3.

  • Page 28: Software Update

    Max Connections 1. From the Home screen, select Menu and press 2. Select Wi-Fi Settings > Max Connections and press 3. You can set maximum number of devices (up to 10) that can be connected. Note When you are using 3G networks, up to 5 devices can be connected.

  • Page 29: About Jetpack

    Note You can turn off the Factory reset by using Jetpack settings in the web user interface. See Backup and Restore on page 37. About Jetpack Jetpack Info 1. From the Home screen, select Menu and press 2. Select About Jetpack > Jetpack Info and press 3.

  • Page 30: Web User Interface

    Web User Interface Start the Jetpack’s Web User Interface Jetpack Settings Messages About Jetpack...

  • Page 31: Start The Jetpack's Web User Interface

    Start the Jetpack’s Web User Interface All Jetpack Wi-Fi settings can be configured by first connecting to the Jetpack and visiting http://my.jetpack from your connected devices Web browser. 1. Turn on your computer/tablet and turn on the Jetpack. 2. On your computer, use the Wi-Fi manager (Windows) or the AirPort menu bar icon (Mac) to connect wirelessly to the Jetpack wireless network.

  • Page 32: My Jetpack Home

    6. Type your Wi-Fi/Admin password in the Sign In field in the upper right corner of the window and click Sign In. My Jetpack Home My Jetpack Home is your gateway to configuring and managing your Jetpack. 1. Click My Jetpack Home. 2.

  • Page 33: Data Usage

    Data Usage The Data Usage page allows you to obtain data usage and billing cycle information for your mobile broadband plan. Click Data Usage on the Menu panel to display the Data Usage page and access information specific to your particular plan. You can also access and manage your account by clicking on My Verizon.

  • Page 34: Connected Devices

    Connected Devices You can view, edit, or block Wi-Fi devices currently connected to your Jetpack, as well as any currently blocked devices. 1. Click Connected Devices. 2. Click Edit and adjust settings for connected devices. • Enter the nickname of a device in the Nickname field. • To add a device to Blocked Device Info, select Blocked Device Only from Device Filtering drop-down list, Then click Block next to Nickname field.

  • Page 35: Jetpack Settings

    Jetpack Settings The Jetpack settings page allows you to make Jetpack changes, select mobile network options, update software, and backup and restore files to your Jetpack. Jetpack Jetpack Admin Password The Jetpack Admin Password page allows you to change the Admin Password.
  • Page 36 Preferences 1. Click Jetpack Settings > Jetpack > Preferences. 2. Adjust settings. • Turn off Display After: Select the amount of time that expires before the display turns off. • Automatic Shutdown: Select the amount of time that expires before the device automatically shuts down. • USB Mode: Turns the USB tethered mode on or off.
  • Page 37 Software Update 1. Click Jetpack Settings > Jetpack > Software Updates. 2. Click Check for update to check for new software updates and follow the instructions. 36 Jetpack Settings...

  • Page 38: Backup And Restore

    Backup and Restore The backup and restore feature allows you to make a copy of the configuration settings from Jetpack to a file on your computer, and restore (upload) a previously-saved configuration file. 1. Click Jetpack Settings > Jetpack > Backup and Restore. 2.

  • Page 39: Wi-Fi

    Wi-Fi The Wi-Fi menu allows you to customize the Wi-Fi profiles and view details about the devices connected to your Jetpack. 1. Click Jetpack Settings > Wi-Fi. 2. Adjust settings for Wi-Fi. • Wi-Fi On/Off: Turn Wi-Fi on or off. • Wi-Fi Name (SSID): Enter the network name of the Jetpack.
  • Page 40 • Display the Wi-Fi Password on Jetpack screen: Displays the current Wi-Fi password. • Frequency (Channel): Select the frequency and channel. If channel setting is available, select Auto. If Auto is not available, you can experiment to see which channel provides the best results, or use the default settings.

  • Page 41: Advanced

    Advanced The Advanced page allows you to change advanced settings. The Advanced page provides network, manual DNS, SIM, GPS, firewall and LAN settings; and options for configuring port filtering applications. Important Changing advanced settings can adversely affect stability, performance and security. Networks 1.

  • Page 42: Network Selection

    Network Selection Automatic Selection 1. Click Jetpack Settings > Advanced > Networks. 2. Select GSM/UMTS Mode from Network Type drop-down list. 3. Select the network subtype from Sub type drop-down list. You can select GSM/UMTS Dual, GSM only, or UMTS only. 4.

  • Page 43: Manual Dns

    Manual DNS The Jetpack automatically selects a Domain Name Server (DNS). The Manual DNS menu allows you to manually select up to two DNS IP addresses. 1. Click Jetpack Settings > Advanced > Manual DNS. 2. Enter the DNS address. 3.
  • Page 44 The SIM menu gives you settings and information about the SIM card. The SIM card can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the Jetpack can connect to the Internet. The SIM menu takes you to the SIM page.
  • Page 45 1. Click Jetpack Settings > Advanced > GPS. 2. To enable the GPS, click Start > Apply. 3. Click Yes to accept the notification. Firewall The Jetpack firewall determines which Internet traffic is allowed. 1. Click Jetpack Settings > Advanced > Firewall. 2.
  • Page 46 • Enable DMZ: Turns the DMZ feature on or off. If this is On, DMZ feature allows all unknown traffic to be sent to a designated IP address. • Destination IP Address: Enter the IP address for the DMZ feature. 3.
  • Page 47 2. Adjust settings. • IP Address: Enter the IP address for the Jetpack. • Subnet Mask: Enter the subnet mask address for the Jetpack. The default value 255.255.255.0 is standard for small networks. If you change the IP Address, ensure you use the current subnet mask for IP address range.

  • Page 48: Port Filtering

    Port Filtering Port Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet. You can also customize a list of allowed applications which permits only certain programs to connect to the Internet. 1. Click Jetpack Settings > Advanced > Port Filtering. 2.

  • Page 49: Port Forwarding

    Port Forwarding Port Forwarding allows remote devices to connect to a specific computer within a private LAN. 1. Click Jetpack Settings > Advanced > Port Forwarding. 2. The Port Forwarding allows you to forward incoming traffics from the Internet to a particular connected computer or device that are connected to the wireless network of the Jetpack.

  • Page 50: Messages

    Messages Messages display SMS messages sent to you and includes counters for the total number of messages and new messages. 1. Click Messages. 2. You can see the received messages. to delete a message. You can also click Delete All to 3.

  • Page 51: About Jetpack

    About Jetpack About Jetpack allows you to view detailed device specific information about your MHS291L. Internet Status 1. Click About Jetpack > Internet Status. 2. You can see the detailed information about current internet status. 50 About Jetpack...

  • Page 52: Jetpack Info

    Jetpack Info The Jetpack Info page contains detailed information about the MHS291L. 1. Click About Jetpack > Jetpack Info. 2. You can see the detailed information about the Jetpack. About Jetpack 51...

  • Page 53: Diagnostics

    Diagnostics The Diagnostics page shows information about the Jetpack information. 1. Click About Jetpack > Diagnostics. 2. You can see the information about the Jetpack firmware and other system-level information. This screen is used mostly for troubleshooting and is not required for normal operation. 52 About Jetpack...

  • Page 54: Statistic & Logs

    Statistic & Logs The Logs page allows you to enable or disable logs and to delete system logs. 1. Click About Jetpack > Statistic & Logs > Statistic. 2. You can see the data usage statistics. Click Reset to reset the statistics.

  • Page 55: Help And Support

    4. You can see detailed usage logs. • Export: To export a log file, click and select start date and end date. Then click Export File. • Filter: To review the log for specified time period, click and select start date and end date. Then click Filter File. • Auto Clear: To change the period of time that system log is deleted, select a option from Auto Clear drop-down list and then click Apply.

  • Page 56: Troubleshooting

    Troubleshooting Windows XP(SP3) Symptom 1 A Remote Network Driver Interface Specification (RNDIS) device no longer works correctly. For example, the data application on the computer may report an error that the data transmission has failed. To resolve this problem, you have to restart the computer. Resolution Consider the following scenario: • The RNDIS device is installed on a Windows XP-based...

  • Page 57: Windows Vista(Sp2)

    Windows Vista(SP2) Symptom 1 A bus driver that manages a Network Driver Interface Specification (NDIS) miniport is not loaded as expected. Therefore, a yellow exclamation mark (!) appears in Device Manager next to the device that is driven by the miniport. The driver also displays error code 38 (CM_PROB_DRIVER_FAILED_PRIOR_UNLOAD).
  • Page 58 Resolution Consider the following scenario: • You have a computer that is running Windows 7, Windows Server 2008 R2, Windows Vista or Windows Server 2008. • You attach a USB Remote Network Driver Interface Specification (RNDIS) device to the computer through an external USB hub.

  • Page 59: Windows 7

    Windows 7 Symptom 1 Windows does not load the Wireless Wide Area Network (WWAN) adapter driver. Additionally, you receive an error message that resembles the following: Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. Resolution Consider the following scenario: • You have a Windows 7-based or Windows Server 2008 R2-...

  • Page 60: Glossary

    Glossary • 1X — Internet at 1/10 the speed of EV-DO. • 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. • 4G LTE — Fourth Generation. 4G LTE refers to the fourth generation of mobile telephony technology. • 802.11 (a, b, g, n) —...
  • Page 61 • GSM — A computer program embedded in an electronic device. Firmware usually contains operating code for the device. • Hotspot — A Wi-Fi (802.11) access point or the area covered by an access point. Used for connecting to the Internet. • HTTP —...
  • Page 62 • Port Forwarding — A process that allows remote devices to connect to a specific computer within a private LAN. • Port Number — A 16-bit number used by the TCP and UDP protocols to direct traffic on a TCP/IP host. Certain port numbers are standard for common applications.
  • Page 63 • USB Port Types — The USB ports on computers and hubs have a rectangular Type A socket, and peripheral devices have a cable with a Type A plug. Peripherals that do not have an attached cable have a square Type B socket on the device and a separate cable with a Type A and Type B plug.

  • Page 64: Safety And Warranty

    Safety and Warranty Regulatory Notices MHS291L complies with Parts 15, 22, 24, and 27 of the FCC rules. This mobile hotspot must not be co-located or operated in conjunction with any other antenna or transmitter. If you use this mobile hotspot in any other configuration, the FCC RF Exposure compliance limit can be exceeded.
  • Page 65 - Connect the mobile hotspot into a different outlet than the receiver. - Consult the dealer or an experienced radio/TV technician for help. • This mobile hotspot does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Department of Communications.

  • Page 66: Product Handling

    Product Handling • Keep the mobile hotspot in a dry and clean place. Keep your device away from liquids, dust and excessive heat. • Storage temperature: -22˚F to 140˚F (-30˚C to 60˚C) • Operating temperature: -22˚F to 140˚F (-30˚C to 60˚C) • This device may cause harmful interference, and must accept any interference received, including interference that may cause undesirable operations.

  • Page 67: Safety Information For Mobile Hotspot

    Safety Information for Mobile Hotspot READ THIS INFORMATION BEFORE USING YOUR MOBILE HOTSPOT Exposure to radio frequency signals Your mobile hotspot is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals.
  • Page 68 Antenna safety Use only the approved replacement antenna. Unauthorized antennas, modifications, or attachments could result in violation of FCC regulations. Please contact your local dealer for replacement antenna. Do not use the mobile hotspot with a damaged antenna. If a damaged antenna comes into contact with the skin, a minor burn may result.
  • Page 69 • If you have any reason to suspect that interference is taking place, turn your mobile hotspot OFF immediately. Other medical devices If you use any other personal medical device, consult the manufacturer of your device to determine if they are adequately shielded from external RF energy.
  • Page 70 Other safety guidelines Aircraft FCC regulations prohibit using your device while in the air. Turn your device OFF before boarding an aircraft. Always request and obtain prior consent and approval of an authorized airline representative before using your device aboard an aircraft. Always follow the instructions of the airline representative whenever using your device aboard an aircraft to prevent any possible interference with airborne electronic equipment.
  • Page 71 Precautions Your mobile hotspot is a high quality piece of equipment. Before operating, read all instructions and cautionary markings in the User Guide. • DO NOT use this equipment in an extreme environment where high temperature or high humidity exists. • DO NOT abuse the equipment.

  • Page 72: Safety Information For Fcc Rf Exposure

    Safety Information for FCC RF Exposure WARNING! READ THIS INFORMATION BEFORE USING CAUTIONS In August 1996 the Federal Communications Commission (FCC) of the United States with its action in Report and Order FCC 96-326 adopted an updated safety standard for human exposure to radio frequency electromagnetic energy emitted by FCC regulated transmitters.

  • Page 73: Sar Information

    SAR Information THIS MODEL MEETS THE GOVERNMENT’S REQUIREMENTS AND EUROPEAN UNION (EU) STANDARDS FOR EXPOSURE TO RADIO WAVES. Your mobile hotspot is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S.
  • Page 74 at the ear and worn on the body) as required by the FCC for each model. The highest SAR value for this model device when tested for use when worn on the body, as described in this user guide, and for simultaneous transmission, uses the conditions of both 1.52 W/kg, and 1.54 W/kg respectively.

  • Page 75: Fcc Compliance Information

    FCC Compliance Information This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received. Including interference that may cause undesired operation. Information to the user NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC...

  • Page 76: 12-Month Limited Warranty

    CAUTION Changes or modifications that are not expressly approved by the responsible party of Compliance could void the user’s authority to operate the equipment. 12-Month Limited Warranty Personal Communications Devices, LLC. (the “Company”) warrants to the original retail purchaser of this mobile hotspot, that should this product or any part thereof during normal consumer usage and conditions, be proven defective in material or workmanship that results in product failure within the first twelve (12) month...
  • Page 77 (d) Damage resulting from connection to any accessory or other product that are not approved by the Company; (e) Defects in appearance, cosmetic, decorative or structural items such as framing and nonoperative parts; (f ) Product damaged from external causes such as fire, flooding, dirt, sand, weather conditions, battery leakage, blown fuse, theft or improper usage of any electrical source.
  • Page 78 (e.g. dated bill of sale), the consumer’s return address, daytime phone number and/or fax number and complete description of the problem, transportation prepaid, to the Company at the address shown below or to the place of purchase for repair or replacement processing.
  • Page 79 Some states or provinces do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damage so the above limitation or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

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