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Pantech MHS291LVW User Manual

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User Manual
Thank you for purchasing the Verizon
4G LTE Mobile Hotspot MHS291LVW.
The MHS291LVW is a Global Ready
TM
wireless device that enables high-speed
wireless communication from your
computer and easily connects at high
speeds to the Internet, your corporate
Intranet, and your email while you're
away from the office or out of the
country.
The MHS291LVW is simple to install and
use.

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Summary of Contents for Pantech MHS291LVW

  • Page 1 Internet, your corporate Intranet, and your email while you’re away from the office or out of the country. The MHS291LVW is simple to install and use.

  • Page 2: Table Of Contents

    About this User Manual .....................5 Product Features ........................5 Getting Started System Requirements ......................6 Introduction to the Verizon 4G LTE Mobile Hotspot MHS291LVW ....7 Managing the Back Cover ....................8 Installing/Removing the 4G LTE SIM Card ..............9 Managing the Battery ...................... 10...
  • Page 3 HARDWARE Idle Screen Settings Wi-Fi Info ..........................20 Connected Devices ......................20 Messages ..........................20 Network Settings .......................21 Wi-Fi Settings ........................21 Software Update ........................ 23 About Jetpack ........................24 SOFTWARE Start the Verizon Wireless Manager My Jetpack Home ......................27 Data Usage ...........................27 Connected Devices ......................28 Jetpack Settings Jetpack ..........................29 Wi-Fi ............................32...
  • Page 4 About Jetpack Internet Status ........................41 Jetpack Info .........................41 Diagnostics ..........................42 Statistic & Logs ........................43 Help and Support ......................44 Troubleshooting Windows XP(SP3) ......................45 Windows Vista(SP2) ......................46 Windows 7 / Vista(SP2) ....................47 Windows 7 ...........................48 Glossary Safety and Warranty Regulatory Notices ......................52 Warnings and Cautions ....................

  • Page 5: Before Using

    Before Using About this User Manual You will find all the information you need to install and to use the mobile hotspot in this user manual. Before using the mobile hotspot , you must properly install the mobile hotspot software by closely following the installation instructions. Product Features • Advanced antenna design: Efficient, innovative internal antenna design optimizes data transfer rate and sensitivity to network signals.

  • Page 6: Getting Started

    Getting Started System Requirements Item Required Specification Windows 8 (32-bit/64-bit), Windows 7 SP1 Operating system (32-bit/64-bit), Windows Vista SP2 (32-bit/64-bit), Windows XP SP3 32-bit or higher Microsoft Internet Explorer 7 or higher, Mozilla Internet Browser Firefox 3.6 or higher, Google Chrome 9 or higher, Apple Safari 5 or higher, Opera 9 higher Port One Type-A USB Port (USB 2.0 only)

  • Page 7: Introduction To The Verizon 4G Lte Mobile Hotspot Mhs291Lvw

    Introduction to the Verizon 4G LTE Mobile Hotspot MHS291LVW The Verizon 4G LTE mobile hotspot can be used to access the Internet, your company’s intranet, or you can use it to send and receive email. It is extremely useful when you are away from the office, on the road, or wherever a wireline Internet access is not readily available.

  • Page 8: Managing The Back Cover

    Managing the Back Cover Removing the back cover 1. Turn off your mobile hotspot and hold it securely with both hands with the front facing out. 2. Place your finger nail in the groove at the left of the mobile hotspot, and then lift it up.

  • Page 9: Installing/Removing The 4G Lte Sim Card

    Installing/Removing the 4G LTE SIM Card 1. Turn off your mobile hotspot and remove the back cover and battery. 2. Insert the SIM card into the slot. Position the SIM card (“SIM” is inscribed near the slot opening) with the Verizon logo facing up and slide into place until it’s fully inserted.

  • Page 10: Managing The Battery

    Managing the Battery Installing/Removing the battery 1. Insert your finger tip into slot at the left of the mobile hotspot and gently lift back cover to remove. 2. Slide the battery into the slot by aligning the contacts and press down until you hear the “click”.
  • Page 11 Charging the battery 1. Connect the USB cable into the Wall/USB Charger. Note Make sure to align the connector as indicated in the image. Otherwise, the charging connector may become damaged and the battery will not be charged. 2. Plug the USB cable into the mobile hotspot’s charging port.
  • Page 12 3. Plug the Wall/USB Charger into an electrical outlet. The battery starts charging. 4. Disconnect the charger when the battery is fully charged. About the battery The mobile hotspot uses a Lithium Ion (Li-Ion) battery. Make sure to use the authorized battery and charger only.

  • Page 13: To Install Usb Driver

    To Install USB Driver Please check if the USB port is USB 3.0 port, if then use another port which supporting USB 2.0. The use of blue pantone thermoplastics in USB 3.0 ports is recommended on systems with a mix of USB 2.0 and USB 3.0 ports. If your computer only has USB 3.0 ports, try to update the USB 3.0 host controller driver.
  • Page 14 5. To continue without installing the Hotfix, at the prompt, click OK. Then click Finish to complete the installation. If your computer won’t recognize the mobile hotspot, follow the steps below. 1. Open the My Computer folder and double-click Verizon Mobile. 2.
  • Page 15 1. When the prompt appears, leave the installation manager open, use the Wi-Fi manager(Windows OS) or AirPort menu bar icon(Max OS) to connect to the MHS291LVW wireless network. 2. Connect to the network name found on the sticker that appears on the back of the mobile hotspot as well.

  • Page 16: Using Mobile Hotspot

    You can connect your computer to your mobile hotspot using Wi-Fi. 1. Turn on your computer and mobile hotspot. 2. On your computer, use the Wi-Fi manager(Windows OS) or AirPort menu bar icon(Max OS) to connect to the MHS291LVW wireless network. Note...
  • Page 17 3. Connect to the network name found on the sticker that appears on the back of the mobile hotspot as well. The network name or SSID is in the format Verizon-291LVW-XXXX Secure, where XXXX are four digits unique to your device. 4.

  • Page 18: Hardware

    HARDWARE Idle Screen Settings...

  • Page 19: Idle Screen

    Idle Screen The icons on the LCD screen indicate the status of the mobile hotspot. Connected device status Data transmitting status Message status Battery status Network signal strength Data Type & Roaming Status Menu Idle Screen 19...

  • Page 20: Settings

    Settings Wi-Fi Info 1. In the idle screen, select Menu and press 2. Select Wi-Fi Name/Password and press 3. You can see the current Wi-Fi information about the mobile hotspot. Connected Devices 1. In the idle screen, select Menu and press 2.

  • Page 21: Network Settings

    Network Settings Network Select 1. In the idle screen, select Menu and press 2. Select Network Settings and press 3. You can change the network type by selecting Global Mode, LTE/ CDMA Mode or GSM/UMTS Mode and press Wi-Fi Settings Start WPS 1.
  • Page 22 Wi-Fi Network Mode 1. In the idle screen, select Menu and press 2. Select Wi-Fi Settings > Wi-Fi Network Mode and press 3. You can change Wi-Fi network mode by selecting 802.11b+802.11g, 802.11b only, 802.11g only or 802.11b+802.11g+802.11n, and press Broadcast SSID 1.

  • Page 23: Software Update

    Software Update Check for Update The Check for Update menu allows you to update software. 1. In the idle screen, select Menu and press 2. Select Software Update > Software Check and press 3. Select Check Now and press 4. Follow the steps to update. Reset Factory Settings 1.

  • Page 24: About Jetpack

    1. In the idle screen, select Menu and press 2. Select About Jetpack > Jetpack Info and press 3. You can see detailed information about the MHS291LVW. Note You can change the admin password. Refer to page 29 for more information.

  • Page 25: Software

    SOFTWARE Start the Verizon Wireless Manager Jetpack Settings Message Center About Jetpack...

  • Page 26: Start The Verizon Wireless Manager

    Start the Verizon Wireless Manager You can configure the Wi-Fi settings on your device using the easy-to-use web-based User Interface(Verizon Wireless Manager). 1. Turn on your computer and turn on the mobile hotspot. 2. On your computer, use the Wi-Fi manager(Windows) or the AirPort menu bar icon(Mac) to connect wirelessly to the mobile hotspot wireless network.

  • Page 27: My Jetpack Home

    My Jetpack Home 1. Click My Jetpack Home. 2. You can see the current status information. Data Usage 1. Click Data Usage. 2. You can review your usage history. Start the Verizon Wireless Manager...

  • Page 28: Connected Devices

    Connected Devices 1. Click Connected Devices. 2. Click Edit and adjust settings for connected devices. • Enter the nickname of a device in the Nickname field. • To add a device to Blocked Device Info, select Blocked Device Only from Device Filtering drop-down list, Then click Block next to Nickname field.

  • Page 29: Jetpack Settings

    Jetpack Settings Jetpack Jetpack Admin Password 1. Click Jetpack Settings > Jetpack > Jetpack Admin Password. 2. Enter your password in the Enter Current Password field. 3. Enter the new password in the New Password field. Then enter the new password again in the Confirm New Password field.
  • Page 30 Preferences 1. Click Jetpack Settings > Jetpack > Preferences. 2. Adjust settings. • Turn off Display After: Select the amount of time that expires before the display turns off. • Automatic shutdown: Select the amount of time that expires before the device automatically shuts down.
  • Page 31 Backup and Restore 1. Click Jetpack Settings > Jetpack > Backup and Restore. 2. To download(backup) the settings file to your computer, enter your administration password in the Enter Jetpack Admin Password field in the Back up section and click Download. Then click Save in the File Download pop-up screen to save the settings file to a specified location on your computer.

  • Page 32: Wi-Fi

    1. Click Jetpack Settings > Wi-Fi. 2. Adjust settings for Wi-Fi. • Wi-Fi On/Off: Turn Wi-Fi on or off. • Wi-Fi Name (SSID): Enter the name of the MHS291LVW device’s wireless network. • Display the Wi-Fi Name on Jetpack screen: Displays the current Wi-Fi name.

  • Page 33: Advanced

    • Max Wi-Fi Connections: Select the maximum number of devices that can be connected. • 802.11 Mode: Select the wireless network technology used. 802.11g + 802.11b + 802.11n is most compatible, allowing both 802.11b, 802.11g, and 802.11n devices to connect to the wireless network. • Wi-Fi Multimedia (WMM) Mode: Wi-Fi Multimedia enables your device to stream multimedia files.
  • Page 34 Network Selection Automatic Selection 1. Click Jetpack Settings > Advanced > Networks. 2. Select GSM/UMTS Mode from Network Type drop-down list. 3. Select the network subtype from Sub type drop-down list. 4. Select Automatic from Network Selection drop-down list. 5. Click Save Changes. Manual Selection 1.
  • Page 35 1. Click Jetpack Settings > Advanced > SIM. 2. To lock the SIM card, select Turn on PIN Lock from Desired Action drop-down list. Enter the PIN code in the Enter Current SIM PIN field. 3. Click Save Changes. 1. Click Jetpack Settings > Advanced > GPS. 2.
  • Page 36 Firewall 1. Click Jetpack Settings > Advanced > Firewall. 2. Adjust settings. • VPN Passthrough: If this is On, this feature allows VPN clients to connect through the mobile hotspot to remote VPN servers. If this is Off, VPN clients will not be allowed to connect. • Enable DMZ: Enables or disables the DMZ feature.
  • Page 37 1. Click Jetpack Settings > Advanced > LAN. 2. Adjust settings. • IP Address: Enter the IP address for the mobile hotspot. • Subnet Mask: Enter the subnet mask address for the mobile hotspot. The default value 255.255.255.0 is standard for small networks. If you change the IP Address, ensure you use the current subnet mask for IP address range.
  • Page 38 Port Filtering 1. Click Jetpack Settings > Advanced > Port Filtering. 2. The Port Filtering allows you to block outgoing internet connections. When the Port Filtering is enabled, you must select a port filtering application in the Applications to allow that application to connect to the internet.
  • Page 39 Port Forwarding 1. Click Jetpack Settings > Advanced > Port Forwarding. 2. The Port Forwarding allows you to forward incoming traffics from the internet to a particular connected computer or device that are connected to the wireless network of the mobile hotspot. 3.

  • Page 40: Messages

    Messages 1. Click Messages. 2. You can see the received messages. to delete a message. You can also click Delete All to delete all 3. Click messages. 40 Messages...

  • Page 41: About Jetpack

    About Jetpack Internet Status 1. Click About Jetpack > Internet Status. 2. You can see the detailed information about current internet status. Jetpack Info 1. Click About Jetpack > Jetpack Info. 2. You can see the detailed information about the mobile hotspot. About Jetpack 41...

  • Page 42: Diagnostics

    Diagnostics 1. Click About Jetpack > Diagnostics. 2. You can see the information about the mobile hotspot firmware and other system-level information. This screen is used mostly for troubleshooting and is not required for normal operation. 42 About Jetpack...

  • Page 43: Statistic & Logs

    Statistic & Logs 1. Click About Jetpack > Help and Support > Statistics. 2. You can see the data usage statistics. Click Reset to reset the statistics. 3. Click Logs. 4. You can see detailed usage logs. • To export a log file, click and select start date and end date.

  • Page 44: Help And Support

    Help and Support 1. Click About Jetpack > Help and Support. 2. It allows you to provide contact information and useful links for you to use the mobile hotspot. 44 About Jetpack...

  • Page 45: Troubleshooting

    Troubleshooting Windows XP(SP3) Symptom 1 The RNDIS device no longer works correctly. For example, the data application on the computer may report an error that the data transmission has failed. To resolve this problem, you have to restart the computer. Resolution Consider the following scenario: • A Remote Network Driver Interface Specification (RNDIS) device is...

  • Page 46: Windows Vista(Sp2)

    Windows Vista(SP2) Symptom 1 A bus driver that manages a Network Driver Interface Specification (NDIS) miniport is not loaded as expected. Therefore, a yellow exclamation mark (!) appears in Device Manager next to the device that is driven by the miniport. The driver also displays error code 38 (CM_PROB_DRIVER_FAILED_PRIOR_ UNLOAD).

  • Page 47: Windows 7 / Vista(Sp2)

    Windows 7 / Vista(SP2) Symptom 1 The communication between the modem and the computer stops. Additionally, a yellow exclamation mark (!) appears next to the device name in Device Manager. Resolution Consider the following scenario: • You have a computer that is running Windows 7, Windows Server 2008 R2, Windows Vista or Windows Server 2008.

  • Page 48: Windows 7

    Windows 7 Symptom 1 Windows does not load the WWAN adapter driver. Additionally, you receive an error message that resembles the following: Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. Resolution Consider the following scenario: • You have a Windows 7-based or Windows Server 2008 R2-based...

  • Page 49: Glossary

    Glossary • 1X — Internet at 1/10 the speed of EV-DO. • 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. • 4G LTE — Fourth Generation. 4G LTE refers to the fourth generation of mobile telephony technology.
  • Page 50 • HTTP — Hypertext Transfer Protocol. An application-level protocol for accessing the World Wide Web over the Internet. • IP — Internet Protocol. The mechanism by which packets are routed between computers on a network. • IP Type — The type of service provided over a network. • IP address —...
  • Page 51 • Router — A device that directs traffic from one network to another. • SIM — Subscriber Identification Module. Found in LTE and GSM network technology, the SIM is a card containing identification information for the subscriber and their account. The SIM card can be moved to different devices.

  • Page 52: Safety And Warranty

    Safety and Warranty Regulatory Notices MHS291LVW complies with Parts 15, 22, 24, and 27 of the FCC rules. This mobile hotspot must not be co-located or operated in conjunction with any other antenna or transmitter. If you use this mobile hotspot in any other configuration, the FCC RF Exposure compliance limit can be exceeded.

  • Page 53: Product Handling

    • This mobile hotspot does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Department of Communications. • If you have purchased this product under a United States Government contract, it shall be subject to restrictions as set forth in subparagraph (C)(1)(ii) of Defense Federal Acquisitions Regulations (DFARs) Section 252.227-7013 for Department of Defense contracts, and as set forth in...

  • Page 54: Safety Information For Mobile Hotspot

    Safety Information for Mobile Hotspot READ THIS INFORMATION BEFORE USING YOUR MOBILE HOTSPOT Exposure to radio frequency signals Your mobile hotspot is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. In August 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for mobile hotspot.
  • Page 55 Electronic devices Your mobile hotspot is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. Most modern electronic equipment is shielded from RF energy. However, certain electronic equipment may not be shielded against the RF signals from your mobile hotspot.
  • Page 56 Posted facilities Turn your device OFF where posted notices require so. Other safety guidelines Aircraft FCC regulations prohibit using your device while in the air. Turn your device OFF before boarding an aircraft. Always request and obtain prior consent and approval of an authorized airline representative before using your device aboard an aircraft.
  • Page 57 Precautions Your mobile hotspot is a high quality piece of equipment. Before operating, read all instructions and cautionary markings in the User Guide. • DO NOT use this equipment in an extreme environment where high temperature or high humidity exists. • DO NOT abuse the equipment.

  • Page 58: Safety Information For Fcc Rf Exposure

    Safety Information for FCC RF Exposure WARNING! READ THIS INFORMATION BEFORE USING CAUTIONS In August 1996 the Federal Communications Commission (FCC) of the United States with its action in Report and Order FCC 96-326 adopted an updated safety standard for human exposure to radio frequency electromagnetic energy emitted by FCC regulated transmitters.

  • Page 59: Sar Information

    SAR Information THIS MODEL MEETS THE GOVERNMENT’S REQUIREMENTS AND EUROPEAN UNION (EU) STANDARDS FOR EXPOSURE TO RADIO WAVES. Your mobile hotspot is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S.

  • Page 60: Fcc Compliance Information

    as in compliance with the FCC RF exposure guidelines. SAR information on this model is on file with the FCC and can be found under the Display Grant section of http://www.fcc.gov/oet/fccid after searching on FCC ID: JYCORBIT. Additional information on Specific Absorption Rates (SAR) can be found on the Cellular Telecommunications Industry Association (CTIA) web-site at http://www.ctia.org.

  • Page 61: 12-Month Limited Warranty

    This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful Interference to radio communications. However, there is no guarantee that interference will not occur in a particular Installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the...
  • Page 62 This Warranty does not apply to: (a) Product subjected to abnormal use or conditions, accident, mishandling, neglect, unauthorized alteration, misuse, improper installation or repair or improper storage; (b) Product whose mechanical serial number or electronic serial number has been removed, altered or defaced. (c) Damage from exposure to moisture, humidity, excessive temperatures or extreme environmental conditions;...
  • Page 63 To obtain repairs or replacement within the terms of this Warranty, the product should be delivered with proof of Warranty coverage (e.g. dated bill of sale), the consumer’s return address, daytime phone number and/or fax number and complete description of the problem, transportation prepaid, to the Company at the address shown below or to the place of purchase for repair or replacement processing.
  • Page 64 IN USA: Personal Communications Devices, LLC 1516 Motor Parkway Hauppauge, NY 11749 1-800-229-1235 IN CANADA: PCD Communications Canada Ltd. 5535 Eglinton Avenue West, Suite 210 Toronto, Ontario M9C 5K5 1- 800-465-9672 ©2013 Verizon Wireless. All Rights Reserved. 64 Safety and Warranty...

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