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Before you call for service, review this list. It may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Range is not level.
Cannot move appliance
easily. Appliance must
be accessible for
service.
Entire range or oven
does not operate.
*Oven control beeps
and displays F10, F30
or F90.
Oven lights does not
work.
Surface unit does not
heat.
Surface element too
hot or not hot enough.
Scratches or abrasion
on cooktop surface.
Metalmarks.
Brown streaks or
specks.
Areas of discoloration
with metallic sheen.
Before You Call
Solutions To Common Problems
POSSIBLE CAUSE/SOLUTION
Poor installation. To level range, refer to Leveling Guide, in the Installation Instructions. When
range is level, cooktop may appear out of alignment if countertop is not level.
Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a
carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are
square and have sufficient room for range clearance.
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the
problem.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet.
Make sure cord/plug is tightly into outlet.
Service wiring is not complete. Contact your dealer, installing agent or authorized servicer.
Power outage. Check house lights to be sure. Call your local electric company for service.
Electronic control has detected a fault condition. Push CLEAR to clear the display and stop
beeping. Program oven again. If fault recurs, record fault number. Push CLEAR and contact
Sears or another qualified service dealer.
Replace or tighten bulb. See "To Change the Oven Light" in this Guide for instructions.
No power to the appliance. Check steps under "Entire Range or Oven Does Not Operate" in
this Before you call Checklist.
Incorrect control setting. Make sure the correct control is on for the surface unit to be used.
Incorrect control setting. Make sure the correct control is on for the surface element to be
used.
Coarse particules such as salt and sand between cooktop and utensils can cause scratches.
Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do
not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See "Ceramic
Glass Cooktop Cleaning and Maintenance" section.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop
surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See "Ceramic
Glass Cooktop Cleaning and Maintenance" section.
Boilovers are cooked onto surface. Use razor scraper to remove soil. See "Ceramic Glass
Cooktop Cleaning and Maintenance" section.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning cream.
Use cookware with clean, dry bottoms.
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