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Assistance Procedure
✔
WARRANTY CONDITIONS
The GM warranty validity will depend on the integrity of the seal applied on the cover's edge (back side) of each product, which must not
be broken or removed for any reason by the user and/or the GM Service Centre, otherwise the validity will be lost as penalty.
✔
FIRST LEVEL ASSISTANCE SERVICE (made by GM Service Center)
The seal includes all the electronics of the power amplifier module with the exception of the Lem control panel assembly, which is
accessible by means of four screws with hexagonal head.
We therefore authorize only the first level assistance relevant to the Lem control panel assembly (see the spare parts mentioned below)
and to the faultiness checking of the power amplifier module.
✔
SECOND LEVEL ASSISTANCE SERVICE (made by GM Italy)
The second level assistance on the amplifier will be made directly by GM Italy. The distributor/service centre will have to send GM Italy
the faulty equipment and GM Italy will ship the equipment under temporary replacement, if requested.
✔
PROCEDURE (made by GM Service Center)
The correct procedure for getting a second level assistance is the following one:
1) Please fill in properly the SERVICE CARD with all data required, particularly specify the S/N relating to the Powerfactor to be repaired
and briefly explaining its faultiness and stating exactly whether the equipment (under temporary replacement) is required or not.
2) Kindly fax to GM Italy (S.A.T. Dept.) the SERVICE CARD and the WARRANTY CARD properly compiled (only for equipment which are
under guarantee) in order to have the GM authorization and the indications to manage the repairing.
NOTE: The WARRANTY CARD must be filled in the properly way otherwise its validity will be lost.
3) The GM Italy (S.A.T. Dept.) will authorize by fax the shipment of the equipment to be repaired and a possible confirmation about a
new equipment to send you under temporary replacement.
✔
REPAIRING AND FREIGHT CHARGES
1) The freight charges relating to the temporary equipment will be always debited to the final user.
2) The repairing costs of equipment under warranty will be charged to GM Italy.
3) The repairing costs and the freight charges of equipment out of warranty will be invoiced by GM Italy to the addressee within 30 days
starting from the equipment return.
✔
OTHER CONDITIONS
1) GM Italy answers for the equipment repairing and the relating shipment to the addressee within 30 days from the receipt date of the
same equipment.
2) The temporary equipment ought to be sent back to GM Italy within 5 days from receipt of the repaired one. In case the temporary
equipment should not return to GM Italy, it will be automatically invoiced after 30 days from the date of the repaired equipment
shipment.
Spare Part List
✔
Ref Code
277339
PWS887000 Mains Cable with Neutrik NAC3FCA plug
1
PWS667003 "Lem" Rack Support (ME000017)
2
PWS667000 PowerFactor 3 Control Panel (ME000018)
3
PWS667001 PowerFactor 5 Control Panel (ME000018)
12
PWS667005 PowerFactor 7 Control Panel (ME000018)
4
PWS110000 Power Switch (IN000001)
5
PWS667004 Potentiometer Knob (MA000001)
6
PWS768000 Controls Panel PCB Assembly (DA22 FR04)
7
PWS100000 LM3915N Vu-Meter IC (IC000015)
8
PWS074000 470ohm Lin Rot Potentiometer (PO000001)
9
PWS080002 Green Led (LE000005)
10
PWS080000 Yellow Led (LE000003)
11
PWS080001 Red Led (LE000004)
Fax directly to GM Italy: ++39-(0)541-957-404
Address
✒
GENERALMUSIC S.p.A. Sales Division: 47842 S.Giovanni in Marignano (RN) ITALY - Via delle Rose, 12
¤
Phone +39(0)541/959511 - Fax +39(0)541/957404 - GENERALMUSIC on the NET: http://www.generalmusic.com
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Description
Owner's Manual (English, Italian)
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