Download
Share
Print this page
Alcatel Easy REFLEXES OmniPCX Enterprise User Manual
  1. Manuals
  2. Brands
  3. Alcatel Manuals
  4. Touch terminals
  5. OmniPCX Enterprise Easy Reflexes
  6. User manual
Alcatel Easy REFLEXES OmniPCX Enterprise User Manual

Alcatel Easy REFLEXES OmniPCX Enterprise User Manual

Hide thumbs Also See for Easy REFLEXES OmniPCX Enterprise:

Advertisement

Quick Links

Download this manual
Alcatel
OmniPCX Enterprise

Advertisement

loading
Need help?

Need help?

Do you have a question about the Easy REFLEXES OmniPCX Enterprise and is the answer not in the manual?

Questions and answers

Related Manuals for Alcatel Easy REFLEXES OmniPCX Enterprise

Summary of Contents for Alcatel Easy REFLEXES OmniPCX Enterprise

  • Page 1 Alcatel OmniPCX Enterprise...
  • Page 3 REFLEXES Alcatel O O mniPCX Enterprise Easy  terminal provides simple and quick access to all the Your REFLEXES services and features offered by your Alcatel OmniPCX Enterprise system. This user guide is designed to give you: • a full description of your terminal •...
  • Page 4 S S y y m m b b o o l l s s u u s s e e d d i i n n t t h h e e d d o o c c u u m m e e n n t t a a t t i i o o n n The action “P P r r e e s s s s ”...
  • Page 5 S S y y s s t t e e m m i i n n f f o o r r m m a a t t i i o o n n The availability of some of the features described in this guide depends upon your system configuration.
  • Page 7 G G e e t t t t i i n n g g t t o o k k n n o o w w y y o o u u r r E E a a s s y y R R E E F F L L E E X X E E S S T T E E R R M M I I N N A A L L T T M M...
  • Page 8 D D i i s s p p l l a a y y Your terminal can display several pages of information. If there are multiple pages, the symbol "> > " appears on the right side of the display. To move from page to page, use the keys.
  • Page 9 P P r r e e - - p p r r o o g g r r a a m m m m e e d d k k e e y y s s a a n n d d L L E E D D s s Your terminal has several fixed or pre-programmed keys.
  • Page 10 C C a a l l l l a a n n d d f f e e a a t t u u r r e e L L E E D D s s . . Green LED indicates messages are waiting for you.
  • Page 11 M M e e n n u u , , E E n n d d , , a a n n d d A A u u d d i i o o k k e e y y s s The fixed keys represent frequently used features.
  • Page 13 C C O O N N T T E E N N T T S S Y Y O O U U R R C C A A L L L L S S Making an external call ................16 Making an internal call ................
  • Page 14 Moderated conference................26 Calling a number - using the system directory..........27 Barge-in to an internal conversation.............. 27 Privacy/Protection against barge-in .............. 28 Calling a party through the station speaker ........... 28 Hunt Groups ..................... 28 Temporarily leaving your hunt group ............29 Putting a call on common hold..............
  • Page 15 Hiding your caller's identity ................. 40 Allocating calls to customer account codes ............ 41 Finding out the cost of your last external call ..........41 Calling an external "private" number ............41 Twin-set configuration ................. 42 I I N N Y Y O O U U R R A A B B S S E E N N C C E E Forwarding calls to another number (Forwarding - immediate) ......
  • Page 16 Care of equipment ..................58 Compliance....................58...
  • Page 18 M M a a k k i i n n g g a a n n e e x x t t e e r r n n a a l l c c a a l l l l To make an external call: Dial 9 (or lift the handset and dial 9), then dial the number you wish to reach.
  • Page 19 C C o o n n s s u u l l t t a a t t i i o o n n c c a a l l l l During a conversation with an internal or external party, you can call a second person.
  • Page 20 A A n n s s w w e e r r i i n n g g a a c c a a l l l l When your terminal rings - your display screen shows the caller's name or number: lift the handset (or press the flashing line key for “Hands-free”).
  • Page 21 T T r r a a n n s s f f e e r r r r i i n n g g a a c c a a l l l l If you are in the middle of a conversation, you may want to transfer your caller to another terminal To transfer a call: (1) Make a 2nd call, and when the second party answers, advise that station user...
  • Page 22 S S w w i i t t c c h h i i n n g g b b e e t t w w e e e e n n c c a a l l l l s s ( ( B B r r o o k k e e r r C C a a l l l l s s ) ) If you are in conversation with one caller and have another caller on hold, you can switch back and forth between them.
  • Page 23 C C a a l l l l i i n n g g - - u u s s i i n n g g a a p p r r o o g g r r a a m m m m e e d d k k e e y y Pre-programmed keys on your terminal may be re-assigned to dial internal or external parties or to features.
  • Page 24 To add additional parties to a three-way call: (1) Press: - the other participants remain connected, and may CONFERENCE continue talking while you are adding other parties. (2) Dial the number of the party you want to bring into the conference. (3) When the individual answers, press to include them in the CONFERENCE...
  • Page 25 To park a call: LINE (1) During the call, to start a 2nd call, then enter the code for the " " P P a a r r k k C C a a l l l l / / r r e e t t r r i i e e v v e e " " feature. (2) Per the voice guide, dial the station number of the terminal on which you want to take the call - the call is automatically parked, and your caller hears a hold signal.
  • Page 26 To request a callback: (1) Enter the code for the "C C a a l l l l b b a a c c k k - - s s e e t t r r e e q q u u e e s s t t " feature. Your display will show that the call back feature is in effect.
  • Page 27 E E n n t t e e r r i i n n g g a a s s c c h h e e d d u u l l e e d d ( ( M M e e e e t t - - m m e e ) ) c c o o n n f f e e r r e e n n c c e e At a predetermined time, you can join in a telephone conference of up to 29 people (including yourself).
  • Page 28 (2) Then dial the confidential code for the conference. Your caller will automatically be put on hold. LINE for the corresponding call, to complete the TRANSFER transfer of your party into the conference. (*) in the case of a conference over a network, dial the number of the node on which the conference is being held before entering the confidential access code.
  • Page 29 C C a a l l l l i i n n g g a a n n u u m m b b e e r r - - u u s s i i n n g g t t h h e e s s y y s s t t e e m m d d i i r r e e c c t t o o r r y y Your terminal has access to a system ‘Speed dialing’...
  • Page 30 P P r r i i v v a a c c y y / / P P r r o o t t e e c c t t i i o o n n a a g g a a i i n n s s t t B B a a r r g g e e - - i i n n To set protection against barge-in (prior to your call): Dial the code for the "Privacy/Protection against barge-in"...
  • Page 31 T T e e m m p p o o r r a a r r i i l l y y l l e e a a v v i i n n g g y y o o u u r r h h u u n n t t g g r r o o u u p p To temporarily leave your hunt group: Enter the code for the "...
  • Page 32 C C a a l l l l i i n n g g a a n n i i n n t t e e r r n n a a l l p p a a r r t t y y o o n n a a p p a a g g e e r r If your party doesn’t answer and you know the person has a “beeper”...
  • Page 34 E E a a s s y y P P e e r r s s o o n n a a l l i i z z i i n n g g y y o o u u r r t t e e r r m m i i n n a a l l To help you when making everyday calls, you can select certain features, create a personal directory, and program the free keys.
  • Page 35 o o r r - to program your personal directory or “speed dialing” list. • Dial the internal or external number you want to store ( For external numbers, remember to include 9, the code for the “ “ D D i i r r e e c c t t O O u u t t s s i i d d e e L L i i n n e e ” ” feature). Listen •...
  • Page 36 P P r r o o g g r r a a m m m m i i n n g g y y o o u u r r p p e e r r s s o o n n a a l l c c o o d d e e To choose or change your personal code: (1) Dial the appropriate feature code for “P P a a s s s s w w o o r r d d - - c c h h a a n n g g e e ”...
  • Page 37 A A d d j j u u s s t t i i n n g g s s t t a a t t i i o o n n s s p p e e a a k k e e r r v v o o l l u u m m e e d d u u r r i i n n g g a a c c a a l l l l To adjust the station speaker volume during a call: After , to activate the station speaker, then...
  • Page 38 To adjust your ringer melody and volume (with your telephone in idle mode): Listen to enter “Program Melody” mode Listen again to scroll through the melodies. (3) To adjust the volume level: to confirm your choice. A A d d j j u u s s t t i i n n g g t t h h e e d d i i s s p p l l a a y y v v i i e e w w i i n n g g a a n n g g l l e e To adjust the display visibility: (1) Dial the code for the "...
  • Page 39 (3) Enter the associate number To cancel this number: (1) Dial the code for the " " A A s s s s o o c c i i a a t t e e n n u u m m b b e e r r - - c c h h a a n n g g e e " " feature (2) Dial your own personal code (3) Enter your own extension number I I d d e e n n t t i i f f y y i i n n g g t t h h e e t t e e r r m m i i n n a a l l...
  • Page 40 If this is your own terminal, enter nothing further. At the selected time, your telephone will ring and the display will indicate that it is an appointment or reminder call. To confirm the reminder - lift the handset and replace it. Notes: to cancel the appointment call, follow the same procedure as when you set it up, using either a programmed key or the code for the "...
  • Page 41 D D o o n n o o t t d d i i s s t t u u r r b b You can make your terminal temporarily inaccessible to all incoming calls (except from the attendant) by doing the following: To put your terminal in Do-Not-Disturb mode: (1) Enter the code for the "...
  • Page 42 H H i i d d i i n n g g y y o o u u r r i i d d e e n n t t i i t t y y When you call an outside line that also subscribes to ISDN, your own number is automatically transmitted.
  • Page 43 A A l l l l o o c c a a t t i i n n g g c c a a l l l l s s t t o o c c u u s s t t o o m m e e r r a a c c c c o o u u n n t t c c o o d d e e s s To charge outside calls to customer account numbers: (1) Lift the handset and dial the code for the "...
  • Page 44 T T w w i i n n - - s s e e t t c c o o n n f f i i g g u u r r a a t t i i o o n n This configuration allows two terminals to operate under a single number.
  • Page 46 F F o o r r w w a a r r d d i i n n g g c c a a l l l l s s t t o o a a n n o o t t h h e e r r n n u u m m b b e e r r ( ( F F o o r r w w a a r r d d i i n n g g - - i i m m m m e e d d i i a a t t e e ) ) You may forward your calls to another internal terminal or (if allowed in your system) to an external number.
  • Page 47 •Forward if you do not answer or forward immediately if your station is busy (Overflow on no answer and overflow on busy - immediate). F F o o r r w w a a r r d d o o n n n n o o a a n n s s w w e e r r To forward your calls to another number (when you are away from your desk): (1) Dial the code for the "...
  • Page 48 F F o o r r w w a a r r d d i i n n g g y y o o u u r r c c a a l l l l s s f f r r o o m m s s o o m m e e o o n n e e e e l l s s e e ’ ’ s s t t e e r r m m i i n n a a l l ( ( R R e e m m o o t t e e F F o o r r w w a a r r d d ) ) The forwarding feature allows you to have your calls answered at other terminals or by voice mail system, and depends upon your system configuration.
  • Page 49 F F o o r r w w a a r r d d i i n n g g c c a a l l l l s s t t o o a a r r e e c c o o r r d d e e d d m m e e s s s s a a g g e e ( ( v v o o i i c c e e m m a a i i l l ) ) To forward calls to voice mail: (1) Dial the code for the type of forwarding that you need (2) Dial the number of your company's voice mail system...
  • Page 50 To cancel forwarding (from any other terminal within the company): (1) Dial the code for the " " F F o o r r w w a a r r d d i i n n g g ( ( R R e e m m o o t t e e ) ) - - c c a a n n c c e e l l " " feature (2) Then dial the number of the terminal that was being forwarded (3) Hang up or S S e e l l e e c c t t i i v v e e f f o o r r w w a a r r d d i i n n g g...
  • Page 51 C C h h e e c c k k i i n n g g m m e e s s s s a a g g e e s s When and the green LED are flashing, you have messages waiting. to display the total quantity of messages left for you.
  • Page 52 R R e e v v i i e e w w i i n n g g t t h h e e l l i i s s t t o o f f i i n n t t e e r r n n a a l l c c a a l l l l s s When you are away, (up to 10) internal calls to your station will be listed.
  • Page 53 L L o o c c k k i i n n g g y y o o u u r r t t e e r r m m i i n n a a l l This feature prevents any calls and any programming changes from being made at your terminal.
  • Page 54 To reply to pages: (1) Dial the code for the " " P P a a g g i i n n g g r r e e p p l l y y " " feature (2) Dial your own terminal number - you will be put through to the person who paged you Option note: integration of a paging solution and a paging access arrangement depend upon the configuration of your system.
  • Page 55 G G L L O O S S S S A A R R Y Y B B A A R R G G E E - - I I N N Feature that enables a station to intrude into a conversation already in progress between two other parties (at least one of whom is internal).
  • Page 56 I I N N T T E E R R P P H H O O N N E E M M O O D D E E Activated by pressing the MUTE key, Interphone mode allows you to answer incoming internal calls immediately, without having to lift the handset.
  • Page 57 P P E E R R S S O O N N A A L L C C O O D D E E ( ( P P A A S S S S W W O O R R D D ) ) Code which acts as a password to control access to programming features and for locking your terminal.
  • Page 58 I I N N D D E E X X Consultation Call (Calling a 2nd person during a call), 17 account codes, 41 cost, last external call, 41 answering a call, 18 customer account codes, 41 answering a night service bell, 24 answering other calls during a conversation, 18 display adjustment, 36 appointment reminder, 37...
  • Page 59 Hunt Groups, 28 Programming the free keys or the directory, 32 Identifying the terminal, 37 Redial, 35 identity, hiding, 40 reminder call, 37 identity, hiding a caller's, 40 ringer (melody and volume), 36 internal call, 16 internal calls list, reviewing 50 six-party conference, 21 station speaker, 35 language display, 34...
  • Page 60 This terminal has been designed for connection to an Alcatel OmniPCX Enterprise. Copyright© 2002 by Alcatel Internetworking, Inc. All rights reserved. This document may not be reproduced in whole or in part without the express written permission of Alcatel Internetworking, Inc.