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Before contacting a service center
Appendix >
Situation
Suggested remedies
Turn off the camera, and then turn it on again.
Remove the memory card, and then insert it
The memory card has
again.
an error
Format the memory card.
See "Cautions when using memory cards" for
more details. (p. 190)
SDXC memory cards use the exFAT file system.
Your computer does
To use SDXC memory cards or UHS-I/UHS-II
not recognize an
memory cards that are formatted with the exFAT
file system on a Windows XP computer, download
SDXC or UHS-I/UHS-II
and update the exFAT file system driver from the
memory card
Microsoft website.
Your TV or computer
SDXC memory cards use the exFAT file system.
cannot display photos
To use SDXC memory cards or UHS-I/UHS-II
and videos that are
memory cards that are formatted with the exFAT
stored on an SDXC or
file system, ensure that the external device is
compatible with the exFAT file system before
UHS-I/UHS-II memory
connecting the camera to the device.
card
If you change the name of a file, your camera may
not play the file (the name of the file should meet
Cannot display files
the DCF standard). If you encounter this situation,
display files on your computer.
Situation
Suggested remedies
Ensure that the focus option you set is suitable
for the kind of shot you are capturing.
Use a tripod to prevent your camera from
The photo is blurry
shaking.
Ensure that the lens is clean. If not, clean the
lens. (p. 184)
The colors in the
An incorrect White Balance can create unrealistic
photo do not match
color. Select the proper White Balance option to
suit the light source. (p. 83)
the actual scene
Your photo is overexposed or underexposed.
Adjust the aperture value or the shutter speed.
The photo is too
Adjust the ISO sensitivity. (p. 80)
bright or too dark.
Turn the flash off or on. (p. 106)
Adjust the exposure value. (p. 115)
Minor distortion can occur when you use this
camera with a wide angle lens that lets the
Photos are distorted
camera take pictures with a wide angle of view.
This is normal, and is not a malfunction.
This may occur when the subject is illuminated
Horizontal lines
by a fluorescent or mercury-vapor light source.
appear on the photo
Select a slow shutter speed.
202
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