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Related Manuals for VeriFone SC 5000 Series
Summary of Contents for VeriFone SC 5000 Series
- Page 1 SC 5000 Series PINpad Installation Guide VeriFone Part Number 22459, Revision B...
- Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
SC 5000 Series PINpad Features ........ - Page 4 Power Adapter Patch Cable ........25 Power Adapter .
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Page 5: Preface
Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration. Related To learn more about SC 5000 Series PINpad units, refer to the following set of Documentation documents: • 22458, SC 5000 Series PINpad Series Quick Installation Guide •... -
Page 6: Guide Conventions
The pencil icon is used to RS232-type devices do not work NOTE highlight important information. on the SC 5000 Series PINpad communication port. The caution symbol indicates The unit is not waterproof or CAUTION hardware or software failure, or dustproof, and is intended for loss of data. -
Page 7: Hapter
This chapter provides a brief description of VeriFone’s SC 5000 Series PINpad series of devices. SC 5000 Series The SC 5000 Series PINpad unit is a PIN pad with an integrated smart card PINpad reader for connection to either VeriFone transaction terminals or third party electronic point of sale systems, offering advanced security and smart card processing capabilities. - Page 8 VERVIEW SC 5000 Series PINpad The SC 5000 Series PINpad series provides the right combination of features and functions in a sleek, stylish device that fits in the palm of your hand. This includes a magnetic stripe card reader, smart card reader, and integrated PIN pad.
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Page 9: Features And Benefits
• Support for international character sets and Unicode standard. • The SC 5000 Series PINpad series of units have received EMV Level 1 approval for smart card solutions. • VeriShield security architecture provides sophisticated file authentication to prevent execution of unauthorized software on SC 5000 Series PINpad units. - Page 10 VERVIEW SC 5000 Series PINpad SC 5000 S ERIES NSTALLATION UIDE...
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Page 11: Setup Select Location
Smart Card Reader Use • Magnetic Card Reader Use Select Location Use the following guidelines to select a location for the SC 5000 Series PINpad unit. Ease of Use • Select a location convenient for both merchant and cardholder. •... -
Page 12: Electrical Considerations
Do not use the SC 5000 Series PINpad unit near water or in moist conditions. WARNING Due to risk of shock or damage, do not use the SC 5000 Series PINpad unit near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. -
Page 13: Examine
(MSAM) cardholders to support multiple stored-value card programs or other merchant card requirements. VeriFone ships variants of the SC 5000 Series PINpad unit for different markets. NOTE Your unit may have a different configuration. The following devices may or may not be present: a backlight, a magnetic stripe reader, and/or zero, two, or four MSAM cardholders. -
Page 14: Install/Replace Msam Cards
To change or install MSAMs Remove the data cable from the back of the unit. Place the SC 5000 Series PINpad unit facedown on a soft, clean surface to protect the lens from scratches. Remove the locking screw(s), if present, and remove the MSAM... -
Page 15: Options
The cardholder slot in the SC 5000 Series PINpad unit has a set of contacts. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way; the... -
Page 16: Cable Connections
Use only VFN# CPS11220-3A (see Specifications for detailed power supply specifications). Terminal, Non- If the SC 5000 Series PINpad unit does not use a display backlight and connects Backlit to a terminal, use the configuration shown in Figure 6, with the appropriate data... -
Page 17: Ecr/Pc
WARNING Do not plug the power pack into an outdoor outlet or operate the SC 5000 Series PINpad unit outdoors. Also, disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. -
Page 18: Smart Card Reader Use
ETUP Smart Card Reader Use When the SC 5000 Series PINpad unit has power and an application is loaded, the application starts after the initial VeriFone copyright screen and displays a unique copyright screen. If no application is loaded, appears DOWNLOAD NEEDED on the display after the initial VeriFone copyright screen. -
Page 19: Magnetic Card Reader Use
ETUP Magnetic Card Reader Use Magnetic Card To Conduct a Credit/Debit Card Transaction Reader Use Position a magnetic card with the stripe facing up and outward, away from the keypad. Swipe it through the magnetic card reader (see Figure 10). Figure 10 Magnetic Card Reader Use SC 5000 S... - Page 20 ETUP Magnetic Card Reader Use SC 5000 S ERIES NSTALLATION UIDE...
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Page 21: Hapter
Either 7-20 V DC or 8-20 V DC; 3700 mW Requirements Early production SC 5000 Series PINpad units need a minimum of 8V DC; late NOTE production units require a minimum of 7V DC. Refer to the information label on the... - Page 22 PECIFICATIONS SC 5000 S ERIES NSTALLATION UIDE...
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Page 23: H A P T E R Maintenance And Cleaning
To clean the unit, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to the Accessories and Documentation section). - Page 24 SC 5000 S ERIES NSTALLATION UIDE...
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Page 25: Service And Support
Before returning SC 5000 Series PINpad unit(s) to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more SC 5000 Series PINpad units for repair or replacement (U.S. customers only). -
Page 26: Accessories And Documentation
Accessories and Documentation NOTE One MRA number must be issued for each SC 5000 Series PINpad unit you return to VeriFone, even if you are returning several of the same model. Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned. -
Page 27: Data Cables
ERVICE AND UPPORT Accessories and Documentation Data Cables 07042-xx Connects SC 5000 Series PINpad unit to Omni 3200, Omni 33xx, or Omni 37xx terminals (Mod-10). 10441-xx Connects SC 5000 Series PINpad unit to Omni 395 terminal (DIN). 03197-xx Connects SC 5000 Series PINpad unit to Omni 470 terminal (mini-DIN). - Page 28 ERVICE AND UPPORT Accessories and Documentation SC 5000 S ERIES NSTALLATION UIDE...
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Page 29: Hapter
HAPTER Troubleshooting Guidelines This chapter lists typical examples of malfunction you may encounter while operating your SC 5000 Series PINpad unit and steps you can take to resolve them. The troubleshooting guidelines provided in the following section are included to assist successful installation and configuration of SC 5000 Series PINpad units. -
Page 30: Transactions Fail To Process
Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. • If the problem persists, contact your local VeriFone representative. Check Smart Card Reader •... - Page 31 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com SC 5000 Series PINpad Installation Guide VeriFone Part Number 22459, Revision B...
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