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Setting 911 Assist On
1.
Press the phone button to enter the
phone menu.
2. Scroll to select 911 Assist.
3. Press OK to confirm and enter the 911
Assist menu.
4. Scroll to select between On and Off.
5. Press OK when the desired option
appears in the radio display. Set On or
Set Off appears in the display as
confirmation.
Off selections include:
•
Off with reminder: Provides a display
and voice reminder at phone
connection at vehicle start.
•
Off without reminder: Provides a
display reminder only without a voice
reminder at phone connection.
To make sure that 911 Assist works
properly:
•
SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
•
The 911 Assist feature must be set on
before the incident.
•
You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
•
A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
•
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
•
The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
Fusion (CC7) , enUSA
SYNC
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
•
SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
•
The vehicle's battery or the SYNC
system has no power.
•
The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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I n f o r ma t i o n P r o v i d e d b y :
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Troubleshooting
