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25CI400A Countertop Dispenser
with SensorSAFE™ option
Following installation, please forward this manual
Ice and Water Dispensers
25CI400A/W, 25HI400A, 50CI400A/W, 50HI400A
Installation, Operation and Service Manual
25CI400A/W Lever
Countertop Dispenser
to the appropriate operations person.
801 Church Lane • Easton, PA 18040, USA
Toll free (800) 523-9361 • (610) 252-7301
Fax (610) 250-0696 • www.follettice.com
25HI400A Wall Mount Dispenser
© Follett Corporation
00187153R01
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Table of Contents
Troubleshooting
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Summary of Contents for Symphony 25CI400A/W
- Page 1 Ice and Water Dispensers 25CI400A/W, 25HI400A, 50CI400A/W, 50HI400A Order parts online Installation, Operation and Service Manual www.follettice.com 25CI400A Countertop Dispenser 25CI400A/W Lever 25HI400A Wall Mount Dispenser with SensorSAFE™ option Countertop Dispenser Following installation, please forward this manual to the appropriate operations person.
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Page 2: Table Of Contents
Credit will be issued when: The equipment has been inspected by Follett and deemed suitable to be returned to stock. Note: A 15% restocking charge will be deducted from the credit. If the cost to return the product to stock exceeds 15%, the actual cost will be deducted. 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 3: Welcome To Follett
• Follett recommends a Follett QC4-FL4S water fi lter system (item# 00130229) be installed in the icemaker inlet water line • Prior to operation clean and sanitize the dispenser in accordance with instructions found in this manual 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 4: Specifi Cations
Right Side View Rear View 21.5" (546mm) 24.5" (622mm) 25HI400A/W 36.5" (927mm) 7' (2.1m) power cord w/5-20 90° 50HI400A/W hospital-grade 40.5" plug (1029mm) 14.25" (362mm) 3/8" water inlet 3/4" FPT drain 17" (432mm) 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 5: Electrical
Water-cooled Required for ventilation 3" (77mm) each side Suggested for service 12" (305mm) top, 12" (305mm) top 6"(153mm) left side Uncrated weight 25/50CI400A/W (countertop) 215 lbs (98kg) 25/50HI400A (wall mount) 230 lbs (105kg) 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 6: Installation
6. Smooth excess sealant around outside of dispenser. 1. Position dispenser with dispense chutes facing upward on sturdy work surface (Fig. 3). * Dow Corning is a register trademark of Dow Corning Corporation in the United States and other countries 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... - Page 7 10. Remove the drain plug from the internal drain line connection point (Fig. 5.4). 11. Relocate to back of dispenser and reconnect (Fig. 4.4). 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A...
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Page 8: Installing Wall Mount Dispensers
(178mm) 6. Install supplied 1/2" MPT X 3/8" push-in adapter 25HI400A onto 1/2" FNPT water supply. 19" (483mm) 1" 50HI400A (26mm) 21" (483mm) 2.44" (62mm) 6" 3.50" Utility (153mm) 89mm) cut-out 4.12" (105mm) 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... - Page 9 3/4" FNPT drain (Fig. 10.2). 9. Route power cord through utility access hole to power supply (Fig. 10.3). 10. Turn on water supply and check for leaks. Fig. 11 11. Install bottom panel (Fig. 11). 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A...
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Page 10: Icemaker Cleaning & Sanitizing
Dispenser will 19. Continue to make ice with sanitizing solution for automatically reactivate after two minutes. 20 minutes. 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 11: Start-Up Following Cleaning
2. Turn icemaker on and begin to make ice. Icemaker should start immediately with power and bin signal supplied. 3. After approximately 30 minutes, test dispenser for proper dispensing. 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 12: Dispenser Cleaning & Sanitizing
Rinse thoroughly with clean water. 2. Slowly pour solution of one cup (8oz/237ml) household bleach mixed with one gallon (3.8L) hot water into drain pan to help prevent algae growth in drain lines. 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 13: Service
This control board will shut down the icemaker should an over-torque water condition occur. It is very important that inlet you familiarize yourself with the operational sequences detailed in this manual before attempting to service the icemaker. 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 14: Disassembly And Replacement Instructions
16. 9. Secure tube on port with hose clamp, being sure that clamp is positioned on evaporator side of 2. Disconnect end of tube from icemaker. nozzle fl ange. 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 15: Icemaker Removal
5. Disconnect water line to fl oat valve (Fig. 19.2). 6. Disconnect water line to solenoid (Fig. 19.3). 7. Remove screws securing bottom of icemaker electrical box (Fig. 19.4). 2. Remove splash panel (Fig. 17). 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... - Page 16 8. Lift and position water-cooled lines into hook (Fig. 21.1). 13. Use hooks on icemaker electrical box to hang box on front of condenser (Fig. 23.1). 14. Remove icemaker from dispenser (Fig. 23.2). Note warning (Fig. 25). 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A...
- Page 17 • Start relay is gravity sensitive, and MUST be in “UP” position • Failure to comply may cause equipment to overheat, resulting in equipment failure, equipment damage or fire hazard 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A...
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Page 18: Evaporator Disassembly
14. Remove four Allen head machine screws holding mounting base to gearbox. Fig. 27 15. If replacing evaporator, remove compression nozzle from evaporator port. Fig. 26 27.1 Fig. 28 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 19: Gearmotor Replacement
1. Remove screw securing refrigerant lines to condenser shroud (Fig. 29.1) 2. Remove seven screws securing shroud to condenser (Fig. 29.2). 3. Slide shroud forward against fi n block to access fan and motor. 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 20: Electrical Systems
Air-cooled icemaker Water-cooled icemaker dispenser electrical hopper assembly icemaker electrical icemaker icemaker electrical electrical 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 21: Wiring Diagram - Lever Dispense Model
Wiring diagram - lever dispense model 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 22: Wiring Diagram - Sensorsafe Model
Wiring diagram - SensorSAFE model 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 23: Icemaker Operational And Diagnostic Sequences
Ten-second delay: There is a 10 second delay in reaction to loss of water (WTR) or bin (B-E) signals. If signals are not lost for more than 10 seconds, no reaction will occur. 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 24: Normal Operation - Stage 1
BLACK WHITE COMPRESSOR COMPRESSOR BLACK BLACK DRIVE ORANGE BLACK T.O.L. BLACK BLACK HIGH PRESSURE COMPRESSOR SAFETY SWITCH SWITCH GEARMOTOR BLACK WHITE WHITE START BIN SIGNAL YELLOW FROM DISPENSER BIN T-STAT JUNCTION BOX T.O.L. 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 25: Normal Operation - Stage 3
BLACK WHITE COMPRESSOR COMPRESSOR BLACK BLACK DRIVE ORANGE BLACK T.O.L. BLACK BLACK HIGH PRESSURE COMPRESSOR SAFETY SWITCH SWITCH GEARMOTOR BLACK WHITE WHITE START BIN SIGNAL YELLOW FROM DISPENSER BIN T-STAT JUNCTION BOX T.O.L. 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 26: Normal Operation - Stage 5
BLACK WHITE COMPRESSOR COMPRESSOR BLACK BLACK DRIVE ORANGE BLACK T.O.L. BLACK BLACK HIGH PRESSURE COMPRESSOR SAFETY SWITCH SWITCH GEARMOTOR BLACK WHITE WHITE START BIN SIGNAL YELLOW FROM DISPENSER BIN T-STAT JUNCTION BOX T.O.L. 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 27: Diagnostic Sequence - Stage 7
BLACK WHITE COMPRESSOR COMPRESSOR BLACK BLACK DRIVE ORANGE BLACK T.O.L. BLACK BLACK HIGH PRESSURE COMPRESSOR SAFETY SWITCH SWITCH GEARMOTOR BLACK WHITE WHITE START BIN SIGNAL YELLOW FROM DISPENSER BIN T-STAT JUNCTION BOX T.O.L. 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 28: Diagnostic Sequence - Stage 9
BLACK WHITE COMPRESSOR COMPRESSOR BLACK BLACK DRIVE ORANGE BLACK T.O.L. BLACK BLACK HIGH PRESSURE COMPRESSOR SAFETY SWITCH SWITCH GEARMOTOR BLACK WHITE WHITE START BIN SIGNAL YELLOW FROM DISPENSER BIN T-STAT JUNCTION BOX T.O.L. 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 29: Refrigeration Cycle
Refrigeration cycle high pressure high side service port switch condenser low side filter dryer service port compressor evaporator high high pressure pressure pressure pressure thermostatic vapor vapor liquid liquid expansion valve 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 30: Refrigeration Data
40 F 90 F Celsius 32 C 1 - Ambient air temperature is measured at the air-cooled condenser coil inlet. 2 - Ambient water temperature is measured in the icemaker fl oat reservoir. 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 31: Dispenser Troubleshooting
7. If LED does not come on, switch sensor leads on board and retest. 8. If opposite LED comes on, replace defective board. 9. If opposite LED does not come on, replace defective sensor. 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 32: Icemaker Troubleshooting
LED remains on even when fl oat empty or probe gearmotor and fan motor removed from water). running. 3. Air bubble in water supply line. Water 3. Purge air from line. in reservoir but not in evaporator. 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... - Page 33 Gearmotor runs. 3. Failed fan motor causes high pressure cut-out to 3. Replace fan motor. open. Intermittent noises from 1. Mineral build-up on evaporator surface. 1. Clean evaporator with liquid icemaker cleaner. evaporator. 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A...
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Page 34: Dispenser Replacement Parts
00184275 Air fi lter 00192955 Louver, intake (includes 00184275) 502684 Lid, hopper 00900142 Drain tube, ice storage hopper 00195974 Drain pan protector Not shown 00902080 Wall mount bracket and cover plate Not shown 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 35: Lever Models
Solenoid valve, water, 120 V, 60Hz 502418 Boot, dispense switch button (mounts on 502409 switch) 502079 Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) Not shown 00192922 Splash panel, lever dispense 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 36: Dispenser Electrical Box - Lever Models
Switch, icemaker bin signal 00195818 Cord and socket (female), icemaker power 00195826 Cord and socket (female), bin signal 502336 Socket (female), icemaker power 502334 Socket (female), bin signal 502776 Power cord Not shown 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 37: Dispense Chute And Splash Panel Areas - Sensorsafe Models
502079 Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) Not shown 00192930 Splash panel, SensorSAFE dispense with drain pan (includes 00196006) 00902072 Splash panel, SensorSAFE dispense, no drain pan Not shown 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 38: Dispenser Electrical Box - Sensorsafe Models
Standoff, board (4 required) 00195818 Cord and socket (female), icemaker power 00195826 Cord and socket (female), bin signal 502336 Socket (female), icemaker power 502334 Socket (female), bin signal 502776 Power cord Not shown 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 39: Wheel Motor And Drive System
Sprocket, drive shaft, 35T (includes 500367) 501019 Sprocket, wheel motor, 10T 501024 Bearing, drive shaft 500799 Connecting link, chain Not shown 500367 Key, drive shaft 205991 Key, wheel motor 00192971 Dispenser drive assembly (parts 1-9 above) 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 40: Water And Drain
Fitting, 90° elbow, 3/4" barb X 3/4" MPT 00196113 Bottom cover, 25/50HI with drain pan Not shown 00198341 Bottom cover, 25/50HI without drain pain Not shown 00145144 Fitting, 90° elbow, 3/4" barb X 3/4" barb 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 41: Icemaker Replacement Parts
Grease, Chevron SRI-2, 14oz Not shown 502739 Bracket, drain hose 502740 Insulation jacket, evaporator 502742 Relay, start, gearmotor Not shown 502775 Oil, gearmotor (1 pint) Not shown 00901439 Tube, evaporator drain Not shown 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... -
Page 42: Air-Cooled Icemakers
Air-cooled icemakers 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... - Page 43 Bracket, fan motor 502782 Overload, compressor, 115V, 60Hz Not shown 502731 Compressor, 115V, 60Hz 00192989 Base, icemaker 00195925 Shroud, condenser coil 502830 Jacket, insulation, TXV Not shown 00106534 Jacket, insulation, TXV bulb Not shown 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A...
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Page 44: Water-Cooled Icemakers
Water-cooled icemakers 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... - Page 45 Jacket, insulation, TXV 00196089 Line set, water-cooled condenser (2 required) (includes 00187211 and 00196097) 00187211 Water hose, 3/8" compression x 48" Not shown 00196097 Elbow, icemaker water connection 00187187 Reservoir overfl ow tube 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A...
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Page 46: Icemaker Electrical Components
Switch, on/off, compressor 501959 Board, stand off control (4 required) 00195834 Cord and plug (male), icemaker power 00195842 Cord and plug (male), bin signal 502235 Plug (male), icemaker power 502233 Plug (male), bin signal 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A... - Page 47 Symphony, SensorSAFE, Maestro and SafeCLEAN are trademarks of Follett Corporation. Chewblet is a registered trademark of Follett Corporation, registered in the US. Follett reserves the right to change specifi cations at any time without obligation. Certifi cations may vary depending on country of origin.
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