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Troubleshooting Your HomeTroller
All customers have lifetime support. Initially you have 30 Day Priority Phone Support and after that you have support
through our Help Desk (helpdesk.homeseer.com) and our community based Message Board (board.homeseer.com).
Symptom
Unit Won't Power On
Unit Powers On But Won't Boot
Z-Wave Devices Cannot Be Included
Into Z-Wave Network
HSDiscover Cannot Locate Device
Door Locks Won't Include Or Can't
Be Controlled
Sensors Won't Include Or Can't Be
Monitored
All Other Problems
Cause
Ac Adapter Unplugged
AC Adapter Bad
Power Cable Bad
USB Hardware Conflict
Software Failure
Hardware Failure
Device Was Previously Installed On
Another Z-Wave Network
Device Failure
Z-Stick Failure
HomeTroller Not Powered On
HomeTroller Not Fully Booted
HomeTroller Not Connected To LAN
Inclusion Process Incorrect Or
Incomplete
HomeSeer Technologies
10 Commerce Park North, Unit #10
Bedford, NH 03110
www.homeseer.com
603-471-2816
Page 10
Solution
Plug-In Adapter
Contact HomeSeer
Detach USB Device And Reboot
Contact HomeSeer
Use "Exclude Device" Procedure To
Reset Device, Then Try To Include
Replace Device
Contact HomeSeer
Power Unit On
Wait 2 Minutes For Unit To Boot
Connect Unit To Router And Reboot
Exclude Devices and Repeat
Procedure Outline In "Including
Battery Powered Devices" Section
Contact HomeSeer
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