Software - Canon EOS 7D Mark II Instruction Manual

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Troubleshooting Guide

No picture on the TV set.

Set the [53: Video system] correctly to [For NTSC] or [For PAL].

Check that the HDMI cable's plug is inserted all the way in (p.385).

If [z5: HDMI output+LCD] is set to [Mirroring], the movie will not

appear on the TV set via HDMI output even during playback.

There are multiple movie files for a single movie shoot.

If the movie file size reaches 4 GB, another movie file will be created

automatically (p.335).

My card reader does not recognize the card.

Depending on the card reader and computer OS used, large-capacity

CF cards or SDXC cards may not be correctly recognized. In such a

case, connect your camera to the computer with the interface cable,

then transfer the images to your computer using EOS Utility (EOS

software, p.537).

I cannot process the RAW image.

41 and 61 images cannot be processed with the camera. Use

the EOS software, Digital Photo Professional to process the image

I cannot resize the image.

c JPEG images and 1/41/61 images cannot be resized

with the camera (p.403).