Page 1: Table Of Contents
Navigation system based climate control Rear window defroster Lights Headlamps Turn signal control Bulb replacement Driver Controls Windshield wiper/washer control Steering wheel adjustment Power windows Mirrors Speed control Moon roof 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Table of Contents...
Page 2 Reverse sensing system Rear-view camera system Roadside Emergencies Getting roadside assistance Hazard flasher switch Fuel pump shut-off Fuses and relays Changing tires Wheel lug nut torque Jump starting Wrecker towing 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 3 Ford Motor Company. Ford may change the contents without notice and without incurring obligation. Copyright © 2010 Ford Motor Company 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Table of Contents...
Page 4: Introduction
Introduction CONGRATULATIONS Congratulations on acquiring your new Lincoln. Please take the time to get well acquainted with your vehicle by reading this handbook. The more you know and understand about your vehicle, the greater the safety and pleasure you will derive from driving it.
Page 5 It requires no special fuels and never has to be plugged in. Familiarizing yourself with these unique characteristics will help ensure optimal performance from your new vehicle. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Introduction...
Page 6 Transmission Operation: Due to the technologically advanced, electronically-controlled Continuously Variable Transaxle (eCVT) you will not feel shift changes like those of a non-hybrid vehicle. Your hybrid’s transmission is designed to do its work seamlessly. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 7 For more information, refer to Jump starting (Low voltage [underhood] battery only) in the Roadside Emergencies chapter and also refer to Low and high voltage battery — storage in the Maintenance and Specifications chapter. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 8 NOTE: Having your engine running is not always an indication of inefficiency – in some cases it is actually more efficient than driving in electric mode. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 9 What are the series of clicks from the cargo area when I first turn the key in the ignition? Why does the engine sometimes start at key-on? 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Introduction Answer The high voltage battery is electrically isolated from the rest of the vehicle when the key is off.
Page 10 47 mph (75 km/h)? Why does my engine stay ON when it’s extremely cold outside? Why does my engine rev up so high sometimes when I accelerate? 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Answer There are several reasons the...
Page 11 What is the engine oil change service interval? Can I put E10 or E85 in my vehicle, and how will it affect my fuel economy? 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Introduction Answer The fan noise comes from a fan located inside the high voltage battery.
Page 12 Failure to follow the specific warnings and instructions could result in personal injury. WARNING: Front seat mounted rear-facing child or infant seats should NEVER be placed in front of an active passenger airbag. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Answer...
Page 13 EDR under normal driving conditions and no personal data or information (e.g., name, gender, age, and crash location) is recorded (see 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 14 For more information, see Traffic, Directions and Information, Terms and Conditions. See your SYNC supplement for more information. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 15 Owner’s Guide is written primarily for the U.S. and Canadian Markets. Features or equipment listed as standard may be different on units built for Export. Refer to this Owner’s Guide for all other required information and warnings. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Introduction...
Page 16 Brake Fluid - Non-Petroleum Based Stability Control System Master Lighting Switch Fog Lamps-Front Fuel Pump Reset Windshield Defrost/Demist 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) See Owner’s Guide Airbag - Front Child Seat Lower Anchor Brake System...
Page 17 Avoid Smoking, Flames, or Sparks Explosive Gas Power Steering Fluid Service Engine Soon Passenger Compartment Air Filter Check Fuel Cap 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Introduction Power Window Lockout Interior Luggage Compartment Release Engine Oil...
Page 18: Instrument Cluster
Inspection/Maintenance (I/M) testing. This can occur if the vehicle’s engine or transmission has just been serviced, or the battery 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 19 Illumination after releasing the parking brake indicates low brake fluid level or brake system malfunction. Contact your authorized dealer as soon as possible. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 20 If this light fails to illuminate when the ignition is turned on, continues to flash or remains on, contact your authorized dealer as soon as possible. A chime will sound if there is a malfunction in the indicator light. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 21 (12-volt) battery is not charging properly. The message center displays CHECK CHARGING SYSTEM. If it stays on while the vehicle is running (Ready to drive indicator is illuminated), there may be a 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 22 AdvanceTrac : Illuminates when AdvanceTrac is active. If the light remains on, contact your authorized dealer as soon as possible. Refer to the Driving chapter for more information. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 23 • Engaged (green light): Illuminates when the speed control system is engaged. Turns off when the speed control system is disengaged. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Instrument Cluster...
Page 24 Perimeter alarm warning chime: Sounds when using a key to unlock the driver’s doors and the perimeter alarm is armed. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 25: Gauges
Inform instrument cluster (standard cluster shown, metric similar) 0000000.0mi Trip A 0000.0mi The simplest of cluster displays. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Instrument Cluster 60 100 120 mpg: km/h miles to 5 7 1 .
Page 26 Trip A 0000.0mi The next step in hybrid vehicle information, including innovative information displays intended to educate the driver about the hybrid system. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) 60 100 120 km/h 60 100 120...
Page 27 The most information-rich display, with gauges designed to allow drivers to decide for themselves what driving behavior is most efficient at any given moment. Speedometer: Indicates the current vehicle speed. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Instrument Cluster 60 100 120...
Page 28 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) indicator next to the indicator will be white,...
Page 29 The fuel icon with the arrow points to the side of the vehicle that the fuel filler door is on. Refer to Filling the tank in the Maintenance and Specifications chapter for more information. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 30 Note: The efficiency display can be impacted by your use of brakes, accelerator and accessories as well as environmental conditions such as terrain and weather. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 31 (shown previously with history graph). You may reset this average at any time. Refer to Message center in this chapter for more information on the average fuel economy display mode. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 32 Turn your vehicle off when refuelling to correctly detect the amount fuel being added and allow this feature to work correctly. Refer to Message center in this chapter for more information on the distance to empty display mode. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 33 When the hybrid system is operating in electric vehicle mode (without the gasoline engine), “EV” is displayed. Maximum displayed gasoline engine power is greater than the maximum displayed battery power. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 34 (green box) disappears. When the on/off threshold box is not displayed, the gasoline engine will not turn off regardless of how little power you demand (even lifting your foot off of the accelerator). 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 35: Message Center
Selectable features The INFO, RESET and SETUP buttons, located on the steering wheel, control the message center functions. CNCL INFO RESET SETUP 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 36 1. Press and release RESET in order to start the timer. 2. Press and release RESET to pause the timer. 3. Press and hold RESET for two seconds in order to reset the timer. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) 0.0mi...
Page 37 The right side is intended to be visible only when the vehicle is stopped. The menu on the left side can be accessed at any time by pressing the SETUP button. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 38 • Inform • Enlighten (default level) • Engage • Empower Press SETUP to scroll through the list and highlight one of the choices. Press RESET to pick the highlighted item. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 39 1, 2, or 6 minutes of driving, respectively. Language While Language is highlighted, press RESET to select it and move right to display the following: • English • Francais • Español 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 40 • On • Off Press SETUP to scroll through the list and highlight one of the choices. Press RESET to pick the highlighted item. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) • 60 • 90 •...
Page 41 • On • Off Press SETUP to scroll through the list and highlight one of the choices. Press RESET to pick the highlighted item. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 42 Press SETUP to reach MyKey™. While MyKey™ is highlighted, press RESET to cycle the message center through each of the systems being monitored: 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) • Set to 50% • Set to 40% •...
Page 43 Press SETUP to scroll through the list and highlight one of the choices. Press RESET to pick the highlighted item. MyKey Volume While MyKey Volume is highlighted, press RESET to select it and move right to display the following: • Limited 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 44 While Tutorial is highlighted, press RESET to start the tutorial. Use the INFO, SETUP and RESET buttons to navigate through the tutorial. Resets Press SETUP to reach Resets. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) 8. BRAKE SYSTEM 9.
Page 45 CHECK BRAKE SYSTEM — Displayed when the brake system needs servicing. If the warning stays on or continues to come on, contact your authorized dealer as soon as possible. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Instrument Cluster...
Page 46 SERVICE POWER STEERING — The power steering system has detected a condition that requires service. SERVICE POWER STEERING NOW — The power steering system has detected a condition within the power steering system that requires service immediately. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 47 After the objects are moved away from the seat, if the warning stays on or continues to come on, contact your authorized dealer as soon as possible. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 48 Locks and Security chapter. READY TO DRIVE — Displayed briefly once the vehicle has successfully started. Indicates that the vehicle is ready to drive even when you don’t hear the gasoline engine running. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 49 ADVTRAC ON MYKEY SETTING — Displayed when a MyKey™ is in use when trying to disable the AdvanceTrac system and the optional setting is on. Refer to MyKey™ in the Locks and Security chapter for more information. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 50: Entertainment Systems
Entertainment Systems AUDIO SYSTEMS AM/FM in-dash CD6/MP3 satellite compatible Lincoln premium sound/THX audio system WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road.
Page 51 RDS Radio Available only in FM mode. This feature allows you to search RDS-equipped stations for a certain category of music format: CLASSIC, COUNTRY, JAZZ/RB, ROCK, etc. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 52 OK (Play/Pause): Press to play/pause a track when playing a (EJECT): Press and select the desired CD slot by pressing the corresponding memory preset #. The display will read EJECTING #. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) SEEK to turn RDS ON.
Page 53 The system will only shuffle the currently playing disc. Satellite Radio Satellite radio is available only with a valid SIRIUS radio subscription. Check with your authorized dealer for availability. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Entertainment Systems .
Page 54 Note: Separate categories can be set for SAT1, SAT2 or SAT3. Refer to Satellite radio menu for further information on selecting a satellite radio category. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) to seek to the previous/next channel. If a...
Page 55 ALL DELETED. Note: If there are no songs presently saved, the display will read NO SONGS. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Entertainment Systems to cycle through the saved titles.
Page 56 SEEK TREBLE: Press SEEK BALANCE: Press SEEK (L) and right (R) speakers. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) SEEK to scroll through the following to adjust the level of bass. to adjust the level of treble.
Page 57: Auxiliary Input Jack (Line In)
Your primary responsibility is the safe operation of the vehicle. We recommend against the use of any handheld device while driving and that you comply with all applicable laws. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Entertainment Systems...
Page 58 6. Press AUX on the vehicle radio repeatedly until LINE, LINE IN or SYNC LINE IN appears in the display. You should hear audio from your portable music player, although it may be low. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 59: Usb Port
Your primary responsibility is the safe operation of the vehicle. We recommend against the use of any handheld device while driving and that you comply with all applicable laws. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Entertainment Systems...
Page 60 • Station overload: When you pass a broadcast tower, a stronger signal may overtake a weaker one and play while the weak station frequency is displayed. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 61: Satellite Radio Information
• Antenna Obstructions: For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other material as far away from the antenna as possible. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 62 You will need this number when communicating with SIRIUS . While in satellite radio mode, you can view this number on the radio display by pressing the SIRIUS button for greater than 2 seconds. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 63 UNSUBSCRIBED Subscription not available for this channel. NO TEXT Artist information not available. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Entertainment Systems Action Required No action required. This message should disappear shortly. If this message does...
Page 64 Update of channel progress. The XX number indicates the CALL SIRIUS Satellite service has 1–888–539–7474 been deactivated by SIRIUS Satellite 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Condition Action Required Song title information not available. not available at this time on this channel.
Page 65: Navigation System
For more information, please refer to the SYNC supplement or to the SYNC section in the Navigation System supplement (if equipped). 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Entertainment Systems...
Page 66: Climate Controls
• : Distributes air through the instrument panel vents. • : Distributes air through the instrument panel vents, floor vents, rear seat floor vents and de-mister vents. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 67 If dual zone operation is desired without a front passenger present, press PASS TEMP or adjust the passenger temperature normally. The system will remain in dual zone mode. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 68 Outside temperature: The outside temperature will appear in the display and is label as EXT TEMP. Temperature conversion: To switch between Fahrenheit and Celsius, refer to Message center in the Instrument Cluster chapter. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 69: Navigation System Based Climate Control
4. A/C: Press to activate/deactivate air conditioning. Use with recirculated air to improve cooling performance and efficiency. A/C engages automatically in MAX A/C, (defrost) and (floor/defrost). 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 70 MAX A/C. Passenger cooled seat: Press to cool the passenger cooled seat. Refer to Heated and cooled seats in the Seating and Safety Restraints chapter for more information. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) (defrost).
Page 71 This re-cooling of the interior air is more economical and efficient. Recirculated air may also help reduce undesirable odors from entering the vehicle. Press MAX A/C again for normal operation. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Climate Controls...
Page 72: Automatic Operation
(panel) or 3. Select (recirculated air) to provide colder airflow. 4. Set the temperature to 60°F (16°C). 5. Set highest fan speed initially, then adjust to maintain comfort. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) (recirculated air). (panel/floor).
Page 73: Rear Window Defroster
This may cause damage to the heated grid lines and will not be covered by your warranty. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 74: Lights
There is a delay of two to five seconds before the adaptive headlamp system will operate when the vehicle is driven, as the system is inactive below 3 mph (5 km/h). 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 75 5. Wait the desired amount of time for the exit delay you want (up to three minutes), then turn the headlamps off. See Message center in the Instrument Cluster section for more information. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Lights...
Page 76 High beams Push the lever toward the instrument panel to activate. Pull the lever toward you to deactivate. Flash-to-pass Pull toward you slightly to activate and release to deactivate. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 77 The headlamps on your vehicle are properly aimed at the assembly plant. If your vehicle has been in an accident, the alignment of your headlamps should be checked by your authorized dealer. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 78 The top edge of this cut-off should be positioned two inches (51 mm) below the horizontal reference line. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 79: Turn Signal Control
• Push up to activate the right turn signal. INTERIOR LAMPS Dome lamps and map lamps The map lamps are located on the overhead console. Press the controls to turn on the lamps. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Lights...
Page 80 The lights come on whenever the ignition is in either the on or accessory position. Welcome and farewell lighting are included in the Lincoln white signature color. The transition from signature color to ambient occurs when the key is placed in the ignition and all doors are closed. Farewell lighting occurs when the key is removed from the ignition and the driver door is opened.
Page 81: Bulb Replacement
“E” for Europe to ensure lamp performance, light brightness and pattern and safe visibility. The correct bulbs will not damage the lamp assembly or void the lamp assembly warranty and will provide quality bulb burn time. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 82 Check the operation of all the bulbs frequently. Replacing headlamp bulbs For bulb replacement, see your authorized dealer. Replacing front parking lamp/turn signal bulbs For bulb replacement, see your authorized dealer. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Number of Trade number...
Page 83 7. Carefully push the trunk side panel (dark grey, soft wheelhouse side trim panel) back to the shingle position to the luggage scuff plate (hard molding). 8. Reinstall the trunk floor carpeting panel. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 84 4. Pull the bulb straight from the socket and push in the new bulb. 5. Install the bulb socket into the lamp assembly by rotating it clockwise. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 85 3. Rotate the harness/bulb assembly counterclockwise to remove from the fog lamp. 4. Carefully disconnect the bulb from the harness assembly via the two snap clips. Install the new bulb in reverse order. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 86: Driver Controls
• a quick press and hold: the wipers will swipe three times with washer fluid. • a long press and hold: the wipers and washer fluid will be activated for up to ten seconds. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 87: Steering Wheel Adjustment
3. While holding the steering wheel in place, pull the lever up to its original position to lock the steering column. WARNING: Never adjust the steering wheel when the vehicle is moving. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Driver Controls...
Page 88 The appearance of your vehicle’s overhead console will vary according to your option package. Storage compartment Press on the rear edge of the compartment door to open. The storage compartment may be used to secure sunglasses or a similar object. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 89 2. Turn ignition to the on position. 3. Press and hold the 7 and 9 radio preset buttons together for approximately five seconds until ZONE XX appears in the CID. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Driver Controls 7 8 9 1011...
Page 90 CAL display changes to the direction value (N, S, E, W, etc.). It may take up to five circles to complete calibration. 4. The compass is now calibrated. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 91 To prevent the battery from being discharged: • do not use the power point longer than necessary when the engine is not running, 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Driver Controls...
Page 92: Power Windows
Global open windows Press and hold on the remote transmitter to begin opening the two front windows and (if equipped) vent the moon roof. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 93 With accessory delay, the window switches, audio system and moon roof (if equipped) may be used for up to 10 minutes after the ignition switch is turned off or until either front door is opened. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 94 R (Reverse). As you shift into any other gear from R (Reverse), the image will remain for a few seconds and then turn off. Refer to Rearview camera system in the Driving chapter. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 95: Mirrors
Your vehicle may be equipped with blind spot mirrors or a blind spot information system. Refer to Blind spot mirrors or Blind spot information system (BLIS ) with cross traffic alert (CTA) in the Driving chapter. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Driver Controls...
Page 96: Speed Control
• If the vehicle speed decreases more than 10 mph (16 km/h) below your set speed on an uphill, your speed control will disengage. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 97 To turn off the speed control, press OFF or turn off the ignition. Note: When you turn off the speed control or the ignition, your speed control set speed memory is erased. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 98 Press to scroll through various menus and selections. Press OK to confirm your selection. For further information on the SYNC system, refer to the SYNC supplement. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 99: Moon Roof
The moon roof is equipped with an automatic, one-touch, express closing feature. Press and release the front portion of the control. To stop motion at any time during the one-touch closing, press the control again. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 100 Global open windows earlier in this chapter. UNIVERSAL GARAGE DOOR OPENER (IF EQUIPPED) Your vehicle may be equipped with a universal garage door opener which can be used to replace the common hand-held transmitter. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 101 • Rolling code garage door openers were produced after 1996 and are code protected. Rolling code means the coded signal is changed every time your remote control garage door opener is used. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 102 Note: Do not program the Car2U system with the vehicle in the garage. Make sure that your key is on and engine off while programming the transmitter. 1. Firmly press the two outer Car2U system buttons for 1–2 seconds, then release. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 103 Note: The Car2U system allows for three devices to be programmed. If you need to change or replace any of the three devices after it has been initially programmed, it is necessary to erase the current settings using 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 104 2.5 minutes enter your corresponding DIP switch settings from left to right into your Car2U system by pressing and releasing the buttons corresponding to the settings you circled. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) 10 11 12...
Page 105 The indicator lights are located directly above the buttons. 2. Once the indicator lights begin to blink, release your fingers from the buttons. The codes for all buttons are erased. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 106 To remove the floor mat, reverse the installation procedure. INTERIOR TRUNK CONTROL Press the remote trunk release control on the instrument panel to the left of the steering wheel. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 107: Locks And Security
Note: Your vehicle’s IKTs were issued with a security label that provides important vehicle key cut information. It is recommended that you keep the label in a safe place for future reference. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 108 MyKey™ user will not be able to deactivate the system. Note: It may be beneficial to deactivate the AdvanceTrac system if the vehicle is stuck in snow, mud or sand. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 109 MyKey Miles — This will be displayed on the right side of the cluster when MyKey Used is displayed on the left side of the cluster. This odometer only tracks mileage when a MyKey™ is used. If mileage does 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 110 MyKeys™ as admin keys by doing the following: 1. Enter the vehicle, close all doors. 2. Remote start the vehicle using your remote start fob. 3. Follow the steps in the Clear MyKey™ section. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 111 Can’t create a MyKey™ Cannot program the MyKey™ optional settings Cannot clear MyKey™ Lost the only admin key 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Locks and Security Potential Causes • Key in the ignition is already a MyKey™.
Page 112: Locks
Smart locks This feature attempts to help prevent you from locking yourself out of the vehicle if your key is still in the ignition. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Potential Causes • For programming spare keys, refer to the Programming spare keys section in this chapter.
Page 113 You must complete Steps 1–5 within 30 seconds or the procedure will have to be repeated. If the procedure needs to be repeated, wait a minimum of 30 seconds before beginning again. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 114 • the vehicle has then come to a stop and the ignition is turned to the off or accessory position; and • the driver door is opened within 10 minutes of the ignition being transitioned to the off or accessory position. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 115 (one short and one long chirp) if autounlock was activated. 7. Turn the ignition to the off position. The horn will chirp once to confirm the procedure is complete. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 116 Adults are advised to familiarize themselves with the operation and location of the release handle. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 117 Exposure of people or animals to these high temperatures for even a short time can cause death or serious heat-related injuries, including brain damage. Small children are particularly at risk. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Locks and Security...
Page 118 ALL Integrated Keyhead Transmitters with you to the authorized dealer in order to aid in troubleshooting the problem. Unlocking the doors/two-stage unlock 1. Press and release to unlock the driver’s door. Note: The interior lamps will illuminate. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 119 Note: The panic alarm will only operate when the ignition is in the off position. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Locks and Security...
Page 120 2. Within three seconds press the 3. A tone will be heard when the deactivation is complete. 4. Repeat this procedure for another transmitter if desired. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) ⁄...
Page 121 Illuminated entry The interior lamps and puddle lamps (if equipped) illuminate when the Integrated Keyhead Transmitter or the keyless entry system keypad is used to unlock the door(s). 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 122 You may also perform the following power door lock sequence to enable/disable the perimeter lamps feature. Note: Before starting, ensure the ignition is in the 1 (off) position and all vehicle doors are closed. You 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 123 • If the courtesy lamps were turned on because one of the vehicle doors or the trunk was opened, the battery saver will shut off them off 10 minutes after the ignition has been turned to the off position. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 124 • Do not set a code that uses five of the same number. • Do not use five numbers in sequential order. • The factory set code will work even if you have set your own personal code. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 125: Anti-Theft System
This system is designed to help prevent the engine from being started unless a coded integrated keyhead transmitter (IKT) programmed to your vehicle is used. The use of the wrong type of coded key may lead to a “no-start” condition. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 126 If the indicator still flashes rapidly or glows steadily, the vehicle will not start, contact your authorized dealer as soon as possible for service. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 127 IKT to your vehicle. Note: A maximum of eight coded keys can be programmed to your vehicle; only four of these eight can be IKTs with remote entry functionality. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 128 9. Remove the newly programmed coded key from the ignition. If the key has been successfully programmed it will start the vehicle’s engine and will operate the remote entry system (if the new key is an 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 129 • Press the driver or passenger interior door lock control while the door is open, then close the door. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Locks and Security...
Page 130 • Any door, the hood or the trunk is opened without using the door key, keypad or the remote entry transmitter portion of your IKT. • The ignition is turned to the 3 (on) position with an invalid SecuriLock key. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 131: Seating And Safety Restraints
• a trimmed energy absorbing foam and structure (1), • two steel stems (2), • a guide sleeve adjust/release button (3), • and a guide sleeve unlock/remove button (4). 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 132 Tilting head restraints (if equipped) The front head restraints may have a tilting feature for extra comfort. To tilt the head restraint, do the following: 1. Adjust the seatback to an upright driving/riding position. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 133 Always sit upright against your seatback, with your feet on the floor. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 134 Press the switch in the direction of the arrows to move the seat forward, backward, up or down. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 135 A memory seat position may be programmed at any time. To program the memory feature to a remote entry transmitter, refer to Remote entry system in the Locks and Security chapter. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 136 Press once to activate the high heat setting (three indicator lights). Continue pressing to scroll through the other settings; medium heat (two indicator lights), low heat (one indicator light) or off. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 137 The climate controlled seat system includes air filters that must be replaced periodically. Refer to the Scheduled maintenance information for more information. • There is a filter located under each front seat. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 138 • the transmission is in N (Neutral) or P (Park) • the key is removed from the ignition The seat will move to the original position when: • the transmission is in N (Neutral) or P (Park) 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 139 For occupants of extremely tall stature, adjust the head restraint to its full up position. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 140 WARNING: The adjustable head restraint is a safety device. Whenever possible it should be installed and properly adjusted when the seat is occupied. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 141 Seat-mounted cup holders and armrest storage compartment To access the cup holders, fold the armrest down. WARNING: Use only soft cups in the cup holder. Hard objects can injure you in a collision. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 142: Safety Restraints
(crash severity, belt usage, etc.) were not appropriate to activate these safety devices. Front airbags are designed to activate only in frontal and near-frontal collisions (not rollovers, side 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 143 NEVER place a rear-facing child seat in front of an active air bag. If you must use a forward-facing child seat in the front seat, move the seat all the way back. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 144 This helps reduce the risk of force-related injuries to the occupant’s chest by limiting the load on the occupant. Refer to Energy management feature- front outboard section in this chapter. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 145 WARNING: All occupants of the vehicle, including the driver, should always properly wear their safety belts, even when an air bag supplemental restraint system (SRS) is provided. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 146 (the buckle closest to the direction the tongue is coming from) until you hear a snap and feel it latch. Make sure the tongue is securely fastened in the buckle. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 147 • The energy management feature has a retractor assembly that is designed to extend the safety belt webbing in a controlled manner. This helps reduce the belt force acting on the user’s chest. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 148 12 years old and under should be properly restrained in a rear seating position whenever possible. Refer to Safety restraints for children or Safety seats for children later in this chapter. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 149 “automatic locking retractor” feature for child seats is still functioning properly. In addition, all safety belts should be checked for proper function. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 150 (including retractors, buckles and height adjusters) must be replaced if the vehicle is involved in a collision that results in deployment of front airbags, seat-mounted side airbags and side air curtains, and safety belt pretensioners. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 151 The Belt-Minder feature uses information from the front passenger sensing system to determine if a front seat passenger is present and 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Then...
Page 152 3 mph (5 km/h) and 1-2 minutes have elapsed since the ignition switch has been turned to on... 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Then... The Belt-Minder feature will not activate.
Page 153 “Crashes are rare events” “I’m not going far” “Belts are uncomfortable” “I was in a hurry” “Safety belts don’t work” 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Then... The Belt-Minder feature is activated - the safety belt warning light...
Page 154 The driver and front passenger Belt-Minder are deactivated/activated independently. When deactivating/activating one seating position, do not buckle the other position as this will terminate the process. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Consider... Nearly 1 of 2 deaths occur in single-vehicle crashes, many when no other vehicles are around.
Page 155 • This will disable the Belt-Minder feature for that seating position if it is currently enabled. As confirmation, the safety belt warning light will flash four times per second for three seconds. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 156: Airbags
2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 157 • Move your seat to the rear as far as you can while still reaching the pedals comfortably. • Recline the seat slightly (one or two degrees) from the upright position. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 158 NEVER place a rear-facing child seat in front of an active airbag. If you must use a forward-facing child seat in the front seat, move the seat all the way back. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 159 Because airbags must inflate rapidly and with considerable force, there is the risk of death or serious injuries such as fractures, facial and eye injuries or internal injuries, particularly to occupants who 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 160 The diagnostic module monitors its own internal circuits and the supplemental airbag electrical system wiring (including the impact sensors), the system wiring, the airbag system readiness light, the airbag backup power, the airbag ignitors and safety belt pretensioners. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 161 • a front passenger takes his/her weight off of the seat for a period of time. Note: When the passenger airbag off light is illuminated, the passenger (seat mounted) side airbag may be disabled to avoid the risk of airbag deployment injuries. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 162 • Turn the vehicle off and ask the person to place the seatback in the full upright position. • Have the person sit upright in the seat, centered on the seat cushion, with the person’s legs comfortably extended. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 163 Even though the passenger airbag is disabled, the pass airbag off lamp may or may not be illuminated according to the table below. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 164 Check the “passenger airbag off” or “pass airbag off” indicator lamp for proper airbag Status. Failure to follow these instructions may interfere with the front passenger seat sensing system. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Passenger Airbag...
Page 165 Refer to the Warning lights and chimes section in the Instrument Cluster chapter. Routine maintenance of the airbag is not required. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 166 SRS, its fuses or the seat cover on a seat containing an airbag. Contact your authorized dealer as soon as possible. WARNING: All occupants of the vehicle should always wear their safety belts even when an airbag SRS is provided. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 167 WARNING: Several air bag system components get hot after inflation. Do not touch them after inflation. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 168 If any of these things happen, even intermittently, have the SRS serviced at an authorized dealer immediately. Unless serviced, the system may not function properly in the event of a collision. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 169 WARNING: To reduce the risk of injury, do not obstruct or place objects in the deployment zone of the inflatable curtain. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 170 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 171 The SRS uses a readiness light in the instrument cluster or a tone to indicate the condition of the system. Refer to the Warning lights and chimes section in the Instrument Cluster chapter. Routine maintenance of the airbag is not required. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 172: Child Restraints
Child safety restraints must be purchased separately from the vehicle. Failure to follow these instructions and guidelines may result in an increased risk of serious injury or death to your child. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 173 (12), and between 40 lb (18 kg) and 80 lb (36 kg) and upward to 100 lb (45 kg) if recommended by your child restraint manufacturer) 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Recommended restraint type...
Page 174 Accident statistics suggest that children are safer when properly restrained in the rear seating positions than in a front seating position. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 175 If all children cannot be seated and restrained properly in a rear seating position, properly restrain the largest child in the front seat. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) below by “X”...
Page 176 All children are shaped differently. The child height, age and weight thresholds provided are recommendations or the minimum requirements of law. The National Highway Traffic Safety Administration (NHTSA) provides education and 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 177 If you do not install and use the safety seat properly, the child may be injured in a sudden stop or collision. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 178 • Place vehicle seat back in upright position. • Put the safety belt in the automatic locking mode. Refer to Step 5 below. This vehicle does not require the use of a locking clip. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 179 1. Position the child safety seat in a seat with a combination lap and shoulder belt. 2. Pull down on the shoulder belt and then grasp the shoulder belt and lap belt together. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 180 7. Try to pull the belt out of the retractor to make sure the retractor is in the automatic locking mode (you should not be able to pull more belt out). If the retractor is not locked, repeat Steps 5 and 6. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 181 The LATCH system is composed of three vehicle anchor points: two (2) lower anchors located where the vehicle seat back and seat cushion meet (called the “seat bight”) and one (1) top tether anchor located behind that seating position. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 182 WARNING: Never attach two child safety seats to the same anchor. In a crash, one anchor may not be strong enough to hold two child safety seat attachments and may break, causing serious injury or death. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 183 Attach the tether strap afterward, if included with the child seat. Refer to Recommendations for attaching child safety restraints for children in this chapter. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 184 For outboard seating positions, route the tether strap under the head restraint and between the head restraint posts. For the center seating position, route the tether strap over the top of the head restraint. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 185 The belt-positioning booster (booster seat) is used to improve the fit of the vehicle safety belt. Children outgrow a typical child seat (e.g., convertible or toddler seat) when they weigh about 40 lb (18 kg) and are 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 186 • Can the child sit without slouching? • Does the lap belt rest low across the hips? 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 187 • High back booster seats If, with a backless booster seat, you cannot find a seating position that adequately supports your child’s head, a high back booster seat would be a better choice. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 188 Move a child to a different seating location if the shoulder belt does not stay positioned on the shoulder during use. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 189 WARNING: Failure to inspect and if necessary replace the safety belt assembly or child restraint system under the above conditions could result in severe personal injuries in the event of a collision. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 190: Tires, Wheels And Loading
A tire marked C may have poor traction performance. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 191 35 psi [37 psi (2.5 bar) for Metric tires]. Increasing the inflation pressure beyond this pressure will not increase the tire’s load carrying capability. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Tires, Wheels and Loading...
Page 192: Tire Inflation
Use the recommended cold inflation pressure for optimum tire performance and wear. Under-inflation or over-inflation may cause uneven treadwear patterns. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 193 A hot tire at or below recommended cold inflation pressure could be significantly under-inflated. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Tires, Wheels and Loading...
Page 194 For your safety, tires that are damaged or show signs of excessive wear should not be used because they are more likely to blow out or fail. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 195 You should replace your spare tire when you replace the road tires or after six years due to aging even if it has not been used. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Tires, Wheels and Loading...
Page 196 If you have questions regarding tire replacement, contact your authorized dealer as soon as possible. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 197 Driving habits have a great deal to do with your tire mileage and safety. • Observe posted speed limits • Avoid fast starts, stops and turns • Avoid potholes and objects on the road 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Tires, Wheels and Loading...
Page 198 Rotating your tires at the recommended interval (as indicated in the Scheduled Maintenance Guide chapter) will help your tires wear more evenly, providing better tire performance and longer tire life. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 199 This information identifies and describes the fundamental characteristics of the tire and also provides a U.S. DOT Tire Identification Number for safety standard certification and in case of a recall. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 200 These speed ratings may need to be adjusted for the difference in conditions. The ratings range from 81 mph (130 km/h) to 186 mph (299 km/h). These ratings are listed in the following chart. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 201 Refer to the Safety Compliance Certification Label, which is located on the B-Pillar or the edge of the driver’s door, for the correct tire pressure for your vehicle. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 202 The cold inflation pressure should never be set lower than the recommended pressure on the vehicle label. The tire suppliers may have additional markings, notes or warnings such as standard load, radial tubeless, etc. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) ⁄...
Page 203 4. Maximum Load Single lb (kg) at psi (kPa) cold: Indicates the maximum load and tire pressure when the tire is used as a single; defined as two tires (total) on the rear axle. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 204 You will find a Tire Label containing tire inflation pressure by tire size and other important information located on the B-Pillar or the edge of the driver’s door. Refer to the payload description and graphic in the Vehicle loading section. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 205: Tire Pressure Monitoring System (Tpms)
RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 206 To restore the full functionality of the tire pressure monitoring system, have the damaged road wheel/tire repaired and remounted on your vehicle. For additional information, refer to Changing tires with TPMS in this section. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 207 Solid warning light Tire(s) under-inflated Spare tire in TPMS malfunction 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Tires, Wheels and Loading Customer action required 1. Check your tire pressure to ensure tires are properly inflated;...
Page 208 (If one or more tires are flat, repair as necessary.) Check air pressure in the road tires. If any tire is 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 209: Vehicle Loading
Vehicle Curb Weight – is the weight of your new vehicle when you picked it up from your authorized dealer plus any aftermarket equipment. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Tires, Wheels and Loading...
Page 210 Once you have reached the maximum payload of your vehicle, do not add more cargo, even if there is space available. Overloading or improperly loading your vehicle can contribute to loss of vehicle control and vehicle rollover. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 211 (front and rear) – including vehicle curb weight and all payload. GAWR (Gross Axle Weight Rating) – is the maximum allowable weight that can be carried by a single axle (front or rear). These 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 212 The GVWR is shown on the Safety Compliance Certification Label located on the B-Pillar or the edge of the driver’s door. The GVW must never exceed the GVWR. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 213 WARNING: Do not exceed the GVWR or the GAWR specified on the Safety Compliance Certification Label. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Tires, Wheels and Loading...
Page 214 • A final example for your vehicle with 1400 lb. (635 kg) of cargo and luggage capacity. You and one of your friends decide to pick up cement from the local home improvement store to finish that patio 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 215: Trailer Towing
• Release the parking brake. • Place the transmission shift lever in N (Neutral). • Place the ignition in the accessory position (refer to Starting in the Driving chapter). 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Tires, Wheels and Loading...
Page 216 You also have the option of trailering the vehicle with its front wheels on a dolly, or trailering with all four wheels off the ground. For other towing requirements, refer to Wrecker towing in the Roadside Emergencies chapter. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 217: Driving
WARNING: If you smell exhaust fumes inside your vehicle, have your dealer inspect your vehicle immediately. Do not drive if you smell exhaust fumes. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Driving...
Page 218 Seating and Safety Restraints chapter. 2. Make sure vehicle accessories are off. • Make sure the parking brake is set. • Make sure the gearshift lever is in P (Park). 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 219 Note: The vehicle may be turned off at any time by turning the key to the off position. 3. Once the “Ready Indicator Light” is on, release the parking brake, apply the brake, shift into gear and drive. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 220 WARNING: Failure to follow engine block heater instructions could result in property damage or physical injury. WARNING: To reduce the risk of electrical shock, do not use your heater with ungrounded electrical systems or two-pronged (cheater) adapters. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 221 How to use the engine block heater Ensure the receptacle terminals are clean and dry prior to use. To clean them, use a dry cloth. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Driving...
Page 222: Brakes
If the light does not illuminate during start up, remains on or flashes, the ABS may be disabled and may need to be serviced. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) BRAKE...
Page 223 Regenerative braking has also been designed to interact with the anti-lock brake system (ABS). Regenerative braking is disabled when the ABS is activated or the battery is fully charged. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 224: Advancetrac
• Traction control system (TCS), which functions to help avoid drive-wheel spin and loss of traction. • Electronic stability control (ESC), which functions to help avoid skids or lateral slides 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) BRAKE...
Page 225 All features of the AdvanceTrac system (TCS and ESC) are active and monitor the vehicle from start-up. However, the system will only intervene if the driving situation requires it. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 226 Traction control is most active at low speeds. During TCS events, the stability control light in the instrument cluster will flash. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 227 AdvanceTrac system may be beneficial because the wheels are allowed to spin. This will restore full engine power and will enhance momentum through the obstacle. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 228 If your vehicle loses electrical power while you are driving (or if the ignition is turned off), you can steer the vehicle manually, but it takes more effort. Under extreme usage conditions, the steering effort may 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 229 • loose or worn suspension components • loose or worn steering components • improper steering alignment A high crown in the road or high crosswinds may also make the steering seem to wander/pull. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Driving...
Page 230 3. Open the storage compartment lid and carefully pry the trim panel (2) up from rear attachments on the storage compartment and disconnect it from the console to expose the inside of the gearshift. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 231 WARNING: If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly. See your authorized dealer. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Driving...
Page 232: Transmission Operation
(Neutral) position. Do not idle the vehicle in N (Neutral) for extended periods as this will discharge your high voltage battery. D (Drive) The normal driving position for the best fuel economy. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 233: Reverse Sensing System
RSS; this may include reduced performance or a false activation. WARNING: To help avoid personal injury, always use caution when in R (Reverse) and when using the RSS. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Driving...
Page 234 Refer to Message center in the Instrument Cluster chapter for more information. Keep the RSS sensors (located on the rear bumper/fascia) free from snow, ice and large accumulations of dirt (do not clean the 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 235: Rear-View Camera System
When shifting out of R (Reverse) and into any other gear, the image in the rearview mirror will remain on for a few seconds before it shuts off to assist in parking. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 236 At night time or in dark areas, the camera system relies on the reverse lamp lighting to produce an image. Therefore it is necessary that both reverse lamps are operating in order to get a clear image in the dark. If 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 237 (2). As the vehicle leaves the blind spot mirror it will transition to the driver’s peripheral field of view (3). 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Driving...
Page 238 D (Drive) after starting the engine and drive forward at a speed greater than 3 mph (5 km/h) the BLIS becomes active. Afterwards, the BLIS remains active for all speeds including 0 mph 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 239 • Certain maneuvering of vehicles entering and exiting the blind zone • Vehicles passing through the blind zone at very fast rates • Severe weather conditions • When several vehicles forming a convoy pass through the blind zone. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 240 CTA is not a replacement for careful driving and only an assist. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 241 CTA coverage also decreases when parking at shallow angles (refer to figure for approximate zone coverage areas [sensor obstructed to vehicle on left]). 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 242 This must be done by your dealership service technician. Once either of the systems are disabled, enabling must also be performed at the dealership. When disabled, the message center will display BLIND SPOT DISABLED and/or CTA DISABLED. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 243 If however blockage is still present after the key cycle, the system will sense again that it is blocked after driving in traffic. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Driving...
Page 244 Never drive through water that is higher than the bottom of the wheel rims (for cars) or the bottom of the hubs (for trucks). 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Clean the fascia area in front of the radar, either left or right side, or remove obstruction.
Page 245 Once through the water, always dry the brakes by moving your vehicle slowly while applying light pressure on the brake pedal. Wet brakes do not stop the vehicle as quickly as dry brakes. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 246: Roadside Emergencies
• winch out – available within 100 feet (30.5 meters) of a paved or county maintained road, no recoveries. • towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized dealer within 35 miles (56 km) of the disablement location or to the nearest authorized dealer.
Page 247: Hazard Flasher Switch
U.S. Ford, Mercury and Lincoln vehicle customers who require Roadside Assistance, call 1-800-241-3673. Canadian customers who require roadside assistance, call 1-800-665-2006. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56 km).
Page 248: Fuses And Relays
7.5A Brown Brown Blue Blue Yellow Yellow Natural Natural Green Green — — — — — 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) COLOR Cartridge Maxi maxi fuses fuses — — — — — — — —...
Page 249 To remove a fuse use the fuse puller tool provided on the fuse panel cover. The fuses are coded as follows. Fuse/Relay Fuse Amp Location Rating 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Roadside Emergencies Protected Circuits Driver smart window motor Brake on/off switch, Center...
Page 250 Roadside Emergencies Fuse/Relay Fuse Amp Location Rating — 7.5A 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Protected Circuits Turn signal lamps Low beam headlamps (left) Low beam headlamps (right) Courtesy lights/Illuminated scuff plate Backlighting, Puddle lamps Not used...
Page 251 Fuse/Relay Fuse Amp Location Rating 7.5A 30A Circuit Breaker — 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Roadside Emergencies Protected Circuits Not used (spare) Restraint control module Not used (spare) Not used (spare) Rear park assist, Blind spot...
Page 252 Battery section of the Maintenance and Specifications chapter. The high-current fuses are coded as follows. Fuse/Relay Fuse Amp Location Rating 50A* 50A* 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Protected Circuits Electronic power assist steering Electronic power assist steering...
Page 253 — 20A* 20A* 20A* 10A** — — 15A** 15A** 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Roadside Emergencies Protected Circuits Powertrain control module (aux relay 5 power) Not used Not used Rear defrost (aux relay 4 power)
Page 254 G8VA relay G8VA relay 15A** 15A** 10A** 20A** 15A** * Cartridge Fuses ** Mini Fuses 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Protected Circuits Cooling fan motor Front power point Fuel relay (relay 43 power) Passenger power seat...
Page 255: Changing Tires
To restore the full functionality of the monitoring system, all road wheels equipped with tire pressure monitoring sensors must be mounted on the vehicle. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 256 When driving with one of the dissimilar spare tires listed above, do not: • Exceed 50 mph (80 km/h) • Load the vehicle beyond maximum vehicle load rating listed on the Safety Compliance Label 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 257 • Load leveling adjustment (if applicable) When driving with the full-size dissimilar spare tire/wheel additional caution should be given to: • Towing a trailer • Driving vehicles equipped with a camper body 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Roadside Emergencies...
Page 258 (other side and end of the vehicle) to the tire being changed. WARNING: If the vehicle slips off the jack, you or someone else could be seriously injured. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 259 2. Remove the center ornament (if equipped) from the wheel. Loosen each wheel lug nut one-half turn counterclockwise but do not remove them until the wheel is raised off the ground. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Roadside Emergencies...
Page 260 If you are using the temporary tire, the lug nut washers will not appear to be flush with the rim. This is normal only when using the temporary spare tire. 6. Lower the wheel by turning the jack handle counterclockwise. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 261: Wheel Lug Nut Torque
Bolt size M12 x 1.5 * Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Roadside Emergencies Wheel lug nut torque* ft-lb N•m...
Page 262 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 263: Jump Starting
5. Turn the heater fan on in both vehicles to protect from any electrical surges. Turn all other accessories off. Connecting the jumper cables Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Roadside Emergencies...
Page 264 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 265 After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Roadside Emergencies...
Page 266: Wrecker Towing
Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 267 Driving chapter for specific instructions if you cannot move the gear shift lever into N (Neutral). • Maximum speed is not to exceed 35 mph (56 km/h). • Maximum distance is 50 miles (80 km). 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Roadside Emergencies...
Page 268: Customer Assistance
GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized Ford, Lincoln, or Mercury dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction.
Page 269 • The vehicle’s current odometer reading In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 270 You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 271 Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 4200 Wilson Boulevard, Suite 800 Arlington, Virginia 22203–1833 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 272 The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 273 Ford Middle East Customer Relationship Center P.O. Box 21470 Dubai, United Arab Emirates Telephone: +971 4 3326084 Toll-Free Number for the Kingdom of Saudi Arabia: 800 89717409 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 274: Reporting Safety Defects (U.s. Only)
Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 275: Reporting Safety Defects (Canada Only)
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada, using their toll-free number: 1–800–333–0510, or online at: https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP/Index.aspx. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 276: Cleaning
• Never use abrasive materials such as steel wool or plastic pads as they can scratch the chrome surface. WAXING • Wash the vehicle first. • Use a quality wax that does not contain abrasives. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 277 • Do not spray a hot engine with cold water to avoid cracking the engine block or other engine components. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Cleaning...
Page 278 Use only approved products to clean plastic parts. These products are available from your authorized dealer. • For routine cleaning, use Motorcraft Detail Wash (ZC-3-A). • If tar or grease spots are present, use Motorcraft Bug and Tar Remover (ZC-42). 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 279 • Avoid cleaners or polishes that increase the gloss of the upper portion of the instrument panel. The dull finish in this area helps protect the driver from undesirable windshield reflection. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 280 Carpet & Upholstery Cleaner (ZC-54). • If grease or tar is present on the material, spot-clean the area first with Motorcraft Spot and Stain Remover (ZC-14). In Canada, use Motorcraft Multi-Purpose Cleaner (CXC-101). 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 281 Your vehicle is equipped with seating covered in premium, top-grain leather which is extremely durable, but still requires special care and maintenance in order to ensure longevity and comfort. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Cleaning...
Page 282 If a film appears, wipe off film with a dry, clean cloth. UNDERBODY Flush the complete underside of your vehicle frequently. Keep body and door drain holes free from packed dirt. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 283 Cleaning FORD AND LINCOLN MERCURY CAR CARE PRODUCTS Your Ford or Lincoln Mercury authorized dealer has many quality products available to clean your vehicle and protect its finishes. These quality products have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and appearance of your vehicle.
Page 284: Maintenance And Specifications
3. Block the wheels to prevent the vehicle from moving unexpectedly. Working with the engine on 1. Set the parking brake and shift to P (Park). 2. Block the wheels. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 285 2. Go to the front of the vehicle and release the auxiliary latch that is located under the front center of the hood. 3. Lift the hood and support it with the prop rod. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 286: Engine Compartment
4. Motor/Electronics (M/E) coolant reservoir 5. Brake fluid reservoir 6. Power distribution box 7. Air cleaner assembly (out of view) 8. Low voltage (underhood) battery 9. Windshield washer fluid reservoir 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 287 Replace wiper blades at least once per year for optimum performance. Poor wiper quality can be improved by cleaning the wiper blades and the windshield. Refer to Windows and wiper blades in the Cleaning chapter. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 288: Engine Oil
• Do not overfill the engine with oil. Oil levels above the upper hole/line may cause engine damage. If the engine is overfilled, some oil must be removed from the engine by an authorized dealer. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 289 To protect your engine and engine’s warranty, use Motorcraft SAE 5W-20 or an equivalent SAE 5W-20 oil meeting Ford specification WSS-M2C930-A. SAE 5W-20 oil provides optimum fuel economy and 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 290: Battery
Note: Electrical or electronic accessories or components added to the vehicle by the dealer or the owner (e.g. spot lights, electric winch, etc.) may adversely affect vehicle performance and durability. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 291 5. Step on the accelerator to start the engine. While the engine is running, shift the vehicle to neutral. 6. Allow the vehicle to run for at least one minute by pressing on the accelerator pedal. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 292: Engine Coolant And Motor/Electronics Coolant
Your vehicle is equipped with two separate coolant systems. One is for engine cooling and the other is for various electric motors and other components that are specific to the hybrid operating systems. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 293 60%, the engine parts could become damaged or not work properly. A 50/50 mixture of coolant and water provides the following: • Freeze protection down to -34°F (-36°C). • Boiling protection up to 265°F (129°C). 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 294 Make sure the correct coolant is used. DO NOT MIX recycled coolant and new (unused) coolant together in the vehicle. Mixing of engine coolants may harm your engine’s cooling system. The use of an 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 295 5. Fill the coolant reservoir slowly with the proper coolant mixture, to within the COLD FILL RANGE or the FULL COLD level on the reservoir. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 296 • It may be necessary to increase the coolant concentration above 50%. • NEVER increase the coolant concentration above 60%. • A coolant concentration of 60% will provide freeze point protection down to -62°F [-52°C]. Increased engine coolant 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 297: Fuel Information
(Easy Fuel™ “no cap” fuel system), do not refuel until the sound stops. Otherwise, fuel may spray out, which could cause serious personal injury. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 298 If fuel is splashed on the skin, promptly wash skin thoroughly with soap and water. Consult a physician immediately if you experience an adverse reaction. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 299 • Keep the fuel pump nozzle in contact with the fuel container while filling. • DO NOT use a device that would hold the fuel pump handle in the fill position. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 300 (Easy Fuel™ “no cap” fuel system), do not refuel until the sound stops. Otherwise, fuel may spray out, which could cause serious personal injury. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 301 Many of the world’s automakers approved the World-Wide Fuel Charter that recommends gasoline specifications to provide improved 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 302 When filling the vehicle’s fuel tank from a portable fuel container, use the included funnel. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) indicator may come on. For more...
Page 303 For consistent results when filling the fuel tank: • Turn the engine/ignition switch to the off position prior to refueling; an error in the reading will result if the engine is left running. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 304 Give consideration to the lists that follow and you may be able to improve your fuel economy. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 305 1 mpg [0.4 km/L] is lost for every 300 lb [136 kg] of weight carried). • Adding certain accessories to your vehicle (for example; bug deflectors, rollbars/light bars, running boards, ski/luggage racks, flags) may reduce fuel economy. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 306 Have a damaged or improperly operating exhaust system inspected and repaired immediately. WARNING: Exhaust leaks may result in entry of harmful and potentially lethal fumes into the passenger compartment. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) indicator, charging system...
Page 307 OBD-II may not have symptoms that are apparent, continued driving with the service engine soon indicator on can result in increased emissions, lower fuel economy, reduced engine and transmission smoothness, and lead to more costly repairs. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 308 If the vehicle is still not ready for I/M testing, the above driving cycle will have to be repeated. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 309: Air Filter(S)
All motor vehicles and their components were engineered and tested for reliable, regular driving. Long term storage under various conditions may 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 310 30 days. Follow the instructions on the additive label. The vehicle should then be operated at idle speed to circulate the additive throughout the fuel system. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 311 • Check brake pedal operation. Drive the vehicle 15 ft (4.5 meters) back and forth to remove rust build up. • Check fluid levels (including coolant, oil and gas) to make sure there are no leaks, and fluids are at recommended levels. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 312: Part Numbers
Motorcraft or equivalent replacement parts. The customer warranty may be void for any damage to the engine if such spark plugs are not used. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) 2.5L iVCT engine...
Page 313: Maintenance Product Specifications And Capacities
Maintenance and Specifications 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 314 Maintenance and Specifications 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 315: Engine Data
Compression ratio Engine drivebelt routing High voltage battery data High Voltage Battery Battery chemistry Nominal voltage Battery system capacity 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) 2.5L I4 engine 87 octane 1-3-4-2 Coil on plug 0.049–0.053 inch (1.25–1.35mm) 12.3:1...
Page 316 Vehicle identification number (VIN) The vehicle identification number is located on the driver side instrument panel. Please note that in the graphic, XXXX is representative of your vehicle identification number. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) XXXXXXXXXXXXXXXXX...
Page 317 TRANSMISSION CODE DESIGNATIONS You can find a transmission code on the Safety Compliance Certification Label. The following table tells you which transmission each code represents. Description Electronically-controlled continuously variable transmission, eCVT 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Code...
Page 318: Accessories
Accessories LINCOLN CUSTOM ACCESSORIES FOR YOUR VEHICLE A wide selection of Lincoln Custom Accessories are available for your vehicle through your local Lincoln or Ford of Canada dealer. These quality accessories have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and aerodynamic appearance of your vehicle.
Page 319 • Electrical or electronic accessories or components that are added to the vehicle by the authorized dealer or the owner may adversely affect battery performance and durability. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Accessories •Vehicle tracking and recovery*...
Page 320: Ford Extended Service Plan
BaseCare – Covers 84 components. PowertrainCare – Covers 29 critical components. Ford ESP is honored by all Ford, Lincoln and Mercury Dealers in the U.S. and Canada It’s the only extended service plan authorized and backed by Ford Motor Company. That means you get: •...
Page 321 • Wiper blades • Spark plugs (except California) • Clutch disc Contact your selling Ford, Lincoln, or Mercury dealership today so they can customize a Ford Extended Service Plan that fits your driving lifestyle and budget. Interest free finance options available...
Page 322 Ford Extended Service Plan 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 323 Ford Extended Service Plan that is right for you. NOTE: Repairs performed outside of Canada and the United States are not eligible for Ford ESP coverage. This information is subject to change. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 324: Scheduled Maintenance Guide
Every manufacturer develops these systems using different specifications and performance features. That’s why it’s important to rely upon your Ford or Lincoln Mercury dealership to properly diagnose and repair your vehicle. Ford Motor Company has recommended maintenance intervals for various parts and component systems based upon engineering testing.
Page 325 Lincoln Mercury dealership for all your vehicle’s needs. Get the most from your service and maintenance visits There are a lot of reasons why visiting your Ford or Lincoln Mercury dealership for all your service needs is a great way to help keep your vehicle running great.
Page 326 These parts meet or exceed Ford Motor Company’s specifications, and we stand behind them. Parts installed at your Ford or Lincoln Mercury dealership carry a nationwide, 12 months, 12,000 mile (20,000 km) parts and labor limited warranty. Your dealer can give you details.
Page 327 This can help identify potential issues and prevent major problems. Ford Motor Company recommends the following multi-point inspection be performed at every scheduled maintenance interval to help ensure your vehicle keeps running great. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 328 Inspect accessory drive belt(s). ❑ Inspect clutch operation, if equipped. Be sure to ask your Ford or Lincoln Mercury dealership service advisor or technician about the multi-point vehicle inspection. It’s a comprehensive way to perform a thorough inspection of your vehicle. It’s your checklist that gives you immediate feedback on the overall condition of your vehicle.
Page 329 Scheduled Maintenance Guide 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 330: Normal Scheduled Maintenance And Log
The following section contains the “Normal Schedule”. This schedule is presented at specific mileage (kilometer) intervals with exceptions noted. Reset your oil life monitoring system after each engine oil and filter change; refer to the Instrument Cluster chapter. 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 331 Scheduled Maintenance Guide 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 332 Initial replacement at 100,000 miles (160,000 km) or 72 months; every 50,000 miles (80,000 km) or 36 months thereafter Perform a follow-up inspection at 120,000 miles (192,000 km) 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 333 OURS ILEAGE EALER ALIDATION P&A C RO#: OURS ILEAGE EALER ALIDATION P&A C RO#: OURS ILEAGE 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) EALER ALIDATION P&A C RO#: OURS ILEAGE EALER ALIDATION P&A C RO#: OURS ILEAGE...
Page 334 OURS ILEAGE EALER ALIDATION P&A C RO#: OURS ILEAGE EALER ALIDATION P&A C RO#: OURS ILEAGE 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) EALER ALIDATION P&A C RO#: OURS ILEAGE EALER ALIDATION P&A C RO#: OURS ILEAGE...
Page 335 OURS ILEAGE EALER ALIDATION P&A C RO#: OURS ILEAGE EALER ALIDATION P&A C RO#: OURS ILEAGE 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) EALER ALIDATION P&A C RO#: OURS ILEAGE EALER ALIDATION P&A C RO#: OURS ILEAGE...
Page 336 Scheduled Maintenance Guide SPECIAL OPERATING CONDITIONS If you operate your Ford/Lincoln/Mercury vehicle primarily in one of the more demanding Special Operating Conditions listed below, you will need to have some items maintained more frequently. If you only occasionally operate your vehicle under these conditions, it is not necessary to perform the additional maintenance.
Page 337 Instrument Cluster chapter. Exclusive use of E85 (Flex Fuel Vehicles only) Every oil change interval – If ran exclusively on E85, fill the fuel tank full with 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) – Replace cabin air filter (if equipped) –...
Page 338 OURS ILEAGE EALER ALIDATION P&A C RO#: OURS ILEAGE EALER ALIDATION P&A C RO#: OURS ILEAGE 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) EALER ALIDATION P&A C RO#: OURS ILEAGE EALER ALIDATION P&A C RO#: OURS ILEAGE...
Page 339 OURS ILEAGE EALER ALIDATION P&A C RO#: OURS ILEAGE EALER ALIDATION P&A C RO#: OURS ILEAGE 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) EALER ALIDATION P&A C RO#: OURS ILEAGE EALER ALIDATION P&A C RO#: OURS ILEAGE...
Page 340 ❑ If operating conditions are normal and you drive your Ford, Lincoln or Mercury vehicle under typical, everyday conditions and you are using an API performance category oil of SL or later (for example SM, etc.) then you can follow the 7,500 mile (12,000 km) normal service oil change intervals schedule.
Page 341 6 years or 100,000 miles (160,000 km) - change engine and motor/electronics coolant (whichever comes first). ❑ After initial change - change engine and motor/electronics coolant every 3 years or 50,000 miles (80,000 km). 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus)
Page 342: Engine Coolant Change Log
OURS ILEAGE EALER ALIDATION P&A C RO#: OURS ILEAGE EALER ALIDATION P&A C RO#: OURS ILEAGE 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) EALER ALIDATION P&A C RO#: OURS ILEAGE EALER ALIDATION P&A C RO#: OURS ILEAGE...
Page 343: Index
...313 fluid, specification ...313 Auxiliary input jack (Line in) ...57 Axle lubricant specifications ...313 refill capacities ...313 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Index Battery ...290 acid, treating emergencies ...290 jumping a disabled battery ...263 maintenance-free ...290...
Page 344 Cruise control (see Speed control) ...96 Cupholder(s) ...141 Customer Assistance ...246 Ford Extended Service Plan ...320, 323 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Getting assistance outside the U.S. and Canada ...272 Getting roadside assistance ...246 Getting the service you need ...268...
Page 345 ...301, 315 quality ...301 running out of fuel ...262, 302 safety information relating to automotive fuels ...297 Fuses ...248–249 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Index Garage door opener ...100 Gas cap (see Fuel cap) ...300 Gas mileage (see Fuel economy) ...303...
Page 346 Load limits ...209 Locks autolock ...113 childproof ...116 doors ...112 Lubricant specifications ...313 Lug nuts ...261 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Lumbar support, seats ...135 Message center ...35 system check button ...44 warning messages ...45 Mirrors ...94–95...
Page 347 Safety belts (see Safety restraints) ...142, 145–148, 150 Safety Canopy ...166 Safety defects, reporting ..274–275 Safety restraints ...142, 145–148, Belt-Minder ...151 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) Index extension assembly ...151 for adults ...146–148 for children ...172 Occupant Classification Sensor ...143...
Page 348 ...256 terminology ...191 tire grades ...191 treadwear ...190, 195 Towing ...215 recreational towing ...215 trailer towing ...215 2011 MKZ Hybrid (hkz) Owners Guide, 1st Printing USA (fus) wrecker ...266 Transmission ...232 brake-shift interlock (BSI) ...230 fluid, checking and adding (automatic) ...309...

Lincoln 2011 MKZ Hybrid Owner's Manual

Introduction

Instrument Cluster

Entertainment Systems

Climate Controls

Lights

Driver Controls

Locks and Security

Seating and Safety Restraints

Tires, Wheels and Loading

Driving

Roadside Emergencies

Customer Assistance

Cleaning

Maintenance and Specifications

Accessories

Ford Extended Service Plan

Scheduled Maintenance Guide

Index

Quick Links

Table of Contents

Related Manuals for Lincoln 2011 MKZ Hybrid

Summary of Contents for Lincoln 2011 MKZ Hybrid

Table of Contents