Software Updates - PlayNetwork Combo C500 Technical Manual

Troubleshooting
The C500 player has a short set of troubleshooting steps built in to try to when the player does not
function as expected. Access these troubleshooting steps by selecting Troubleshooting from either
menu's Help list.
After trying the recommended steps, locate the Customer Service number by selecting Help from either
menu. The phone number remains displayed until the ENTER, "<" or "BACK" button is pressed.
View Customer Service Info
The C500 player displays Customer Service telephone number as a ready reference should problems
arise. Locate the phone number by selecting Help from either menu. The phone number remains
displayed until the ENTER, "<" or "BACK" button is pressed.

Software Updates

For customers using a wide area network for content updates, software updates are delivered to players
automatically. Note: The player must be powered and connected to the network during scheduled
update time periods for this to occur.
For customers receiving CD-ROMs for content updates, software updates can be delivered as part of the
content update discs or upon occasion as a standalone Software Update disc.
For standalone updates, load the PlayNetwork Software Update CD-ROM disc by pressing the Disk
Load/Eject button and place the disc in the tray (label side up), and press the button again to load the
CD. The player will process the CD, loading the software into the player and will eject the CD within a
minute.
Display the player's software version by selecting Diagnostics from the Main Menu and scroll through
the player information.
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