Whirlpool ET14AK Use & Care Manual page 15

If you need service or assistance,
we suggest you follow these five steps:
.
Before calling for assistance...
Performance problems often result from little things
l:o!~ can find and fix yourself without tools of any kind
If your refrigerator will not operate:
1 !s the electric cord plugged into a live circuit with
troper voltage? [See page 4.)
* Hove you checked your home's main fuses or circuit
breaker box?
* is the Refrigerator Control ON7
If there is a rattling or jingling noise or unfamiliar
sounds:
* Is somethlng on top or behind the refrigerator making
?o!se when the refrigerator is running?
* New features on your new refrigerator make new
sounds. You may be hearing air flowing from the fans,
rimer ciicks for the defrosting cycle, or defrost water
draining in the defrost pan.
it there is water in the defrost pan:
* This IS normal in hot, muggy weather. The pan can
even be half full. Make sure the refrigerator is level so
the pan does not overflow
If the light does not work:
* Have you checked your home's main fuses or circuit
breaker box?
p Is
me
power supply cord plugged into a live circuit
,wlth the proper voltage? (See page 4.)
if a bulb is burned out:
* See instructions for changing light bulbs on page 6.
l?se oppllance bulbs only.
if the motor seems to run too much:
* is the condenser free of dust and lint?
* Ofi hot days, or if the room is warm, the motor naturally
ibns longer.
* if :ne door has been opened a lot, or if a large amount
of food has been put In, the motor will run longer to
cool down the Interior
Remember:
Motor running time depends on different
'hangs, number of door openings, amount of food
,+ored temperature of the room, setting of the controls.
And your new refrigerator may be larger than your
?:d one so it has more space to be cooled. It also has a
Vt?gular freezer instead of a frozen food compartment
AlI
!DIS
means better refrigeration and may require
rioie running time than your old one
2. lf vou need assistance?..
I
Call Whirlpool COOL-LINE service assistance tele-
phone number. Dial tree from anywhere in the U.S.:
l-800-253-1301
:!nc! !alk with one of our trained Consultants. The COn-
Sulrants can Instruct you In how to obtain satisfactory
:+eration from your appliance or, if service is neces-
sary, recommend o qualified service company in your
:I reo
3.
If you need service?..
Whirlpool has a nationwide network
of franchised TECH-CARE" service
companies. TECH-CARE service
TECU-CARE
technicians are trained to fulfill the
L F!!!!F!OSEDsEnV~CE product warranty and provide afler-
warranty service, anywhere in the United States. To lo-
cate TECH-CARE service in your area, call our COOL-
LINE service assistance telephone number (see Step 2)
or look in yourtelephone directory Yellow Pages under'
APPLIANCES-HOUSEHOLO- ELECTRICAL APPLIANCES-
MAJOR-SERVICE 8 REPAIR MAJOR-REPAIRING 8 PARTS
OR
NHIRLPOOL APPLlANCtS WHIRLPOOL APPLIANCES
FRANCHISEDTECH~CARESERVICE FRANCHISEDTECH-CARESERVICE
sfi;:HV,~'& ~'rl.MPA.v,RS SERVK'E ~'~IMP*Iv~ES
XYL SERVICECO XYLSERVICECO
I?? MAPLE 999~9999 123MAPLE 999-9999
OR
WASHING MACHINES, DRYERS
8 IRONERS-SERVICING
WHIRLPOOL APPLIANCES
FRANCHISEDTECH-CARE SERVICE
SEHVIC'R ('D.WI'A.CIES
XYZSERVICECO
123 MAPLE 999.9999
4.
If you have a problem?..
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to:
Mr. Donald Skinner
Director of Customer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, MI 49022
5.
If you need FSP"
replacement part&..
FSP- is o registered trademark of Whirlpool Corpora-
tion for quality parts. Look for this symbol of quality
whenever you need a replacement part for your
Whirlpool appliance. FSP replacement parts WIII fit
right and work right, because they are made to the
same exacting specifications used to build every new
Whirlpool appliance.
To locate FSP replacement parts in your area, refer to
Step 3 above or call the Whirlpool COOL-LINE service
assistance number in Step 2,
*If you must call or write, please provide: model
number, serial number, date of purchase, and a com-
plete description of the problem. This information is
needed in order to better respond to your request for
assistance.