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TROUBLESHOOTING
Problem
Nothing appears in the
display, after I press the
START button.
The cuff does not
inflate.
The unit does not
measure. Readings are
too high or too low.
The value is different
from that measured
at a clinic or doctor's
office.
NOTE: If the actions described above do not solve the problem, call 1-888-726-
9966. Do not attempt to repair the device yourself.
E-20
Probable Cause
Batteries are drained.
Battery terminals are not in the
correct position.
Battery voltage is too low. Low
battery symbol blinks. [If the
batteries are drained completely,
the mark does not appear.]
The cuff is not fastened prop-
erly.
You moved your arm or body
during the measurement.
The cuff position is not correct.
You are using the wrong size
cuff.
Taking too many readings on
the same arm in a short period
of time.
The healthcare professional may
be using a different sized cuff.
Your measurements may be
elevated by white coat hyperten-
sion
LifeSource Health Line (Toll-Free): 1-888-726-9966
Corrective Action
Replace all batteries with new
ones. Alkaline batteries recom-
mended.
Reinstall the batteries with nega-
tive and positive terminals match-
ing those indicated in the battery
compartment.
Replace all batteries with new
ones. Alkaline batteries recom-
mended.
Fasten the cuff correctly.
Make sure you remain very still
and quiet during the measurement.
Sit comfortably and still. Make
sure the cuff is at the same level as
your heart.
See Pg. E-5 "Selecting the Correct
Cuff."
Relax five minutes before each
measurement.
See Pg. E-18 "Answers to Why
Your Readings Are Different
Between Home and the Doctor's
Office."
See Pg. E-17 "Why Measure Blood
Pressure at Home."
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