Troubleshooting; General - LG BP350 Owner's Manual

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Troubleshooting

Troubleshooting

General

Symptom
The unit does not work
properly.
The Power does not turned on.
The unit does not start
playback.
The connected USB storage
device is not recognized.
The angle cannot be changed.
Cannot play movie, photo or
music files.
The remote control does not
work properly.
The unit is plugged in, but the
power will not turn on or off.
The unit is not operating
normally.
Cause & Solution
y Turn off the power of this unit and the connected external device (TV,
Woofer, DVD-player, Amplifier, etc.) and turn it on again.
y Disconnect the power cord of this unit and the connected external
device (TV, Woofer, DVD-player, Amplifier, etc.) and then try
connecting again.
y Plug the power cord into the wall outlet securely.
y Be sure that the AC adaptor is connected to the unit securely.
y Insert a playable disc. (Check the disc type, color system, and regional
code.)
y Place the disc with the playback side down.
y Place the disc on the disc tray correctly inside the guide.
y Clean the disc.
y Cancel the Rating function or change the rating level.
y Try using different USB cable, some USB cables may not support
enough current for normal USB operation.
y If you use an USB extension cable or USB HUB, the USB devices may
not be recognized.
y An USB device which requires additional program installation when
you have connected it to a computer is not supported.
y This unit supports only USB Flash Drive and USB External HDD with
FAT32 or NTFS format.
y Multi-angles are not recorded on the DVD Video being played.
y The files are not recorded in a format that the unit can play.
y The unit does not support the codec of the movie file.
y The remote control is not pointed at the remote sensor of the unit.
y The remote control is too far from the unit.
y There is an obstacle in the path of the remote control and the unit.
y The batteries in the remote control are exhausted.
You can reset the unit as follows.
y Unplug the power cord, wait at least five seconds, and then plug it in
again.
Troubleshooting 45
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