Rice Lake SURVIVOR SST3 Operation & Service Manual
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Rice Lake SURVIVOR SST3 Operation & Service Manual

Rice Lake SURVIVOR SST3 Operation & Service Manual

Direct thermal label printer
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SURVIVOR SST3
Direct Thermal Label Printer
Operation & Service
Manual
109181

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Summary of Contents for Rice Lake SURVIVOR SST3

  • Page 1 ® SURVIVOR SST3 Direct Thermal Label Printer Operation & Service Manual 109181...

  • Page 3: Table Of Contents

    Course descriptions and dates can be viewed at www.ricelake.com or obtained by calling 715-234-9171 and asking for the training department. © 2010 Rice Lake Weighing Systems. All rights reserved. Printed in the United States of America. Specifications subject to change without notice. January 2010...

  • Page 4: About This Manual

    Authorized distributors and their employees can view or download this manual from the Rice Lake Weighing Systems distributor web site at: www.ricelake.com Introduction The SURVIVOR SST3 is a high-performance, high-speed direct thermal and optional thermal transfer industrial washdown label printer. Features include: •...

  • Page 5: General Setup

    General Setup When setting up the SST3 printer, ensure that the unit is firmly placed on a sturdy, horizontal work surface that has sufficient work space around the perimeter of the unit. The unit opens towards the front so adequate space must be made available to allow the user to safely lift the cover of the unit and change out labels as needed.

  • Page 6: Split Communications Cable Installation

    Ethernet Connection The Ethernet interface supports several menu-selectable modes. Depending on the length, the cable should be Category/Type 3 or better. To order, ask for Rice Lake part number 103372. Installation documentation is supplied with the interface option. Parallel Connection The parallel interface supports directional communications.
  • Page 7 2. Pull the SST3 enclosure forward so that it hangs slightly off of table edge to allow access to the bottom access hole. 3. Remove split communications cable plates by pushing with fingers up through the bottom access hole from the underside to dislodge the split communications cable plates. Set aside. Figure 1-3.
  • Page 8 Ensure that the split communications cable main plate is oriented so that the tapered side is facing up Note: as shown in Figure 1-6. An easy way to tell if the main plate is oriented correctly is to note that the four holes on the main plate have counter bores which should face down.
  • Page 9 10. Place the O-ring over the cable end and into the groove around the split seal plates (Figure 1-8, right image). This will hold the plates together and also offer a watertight barrier. 11. Connect the communications plug to the appropriate connection on the back of the printer. Figure 1-9.
  • Page 10 14. Place the half clamp plate onto the studs, then place the clamp plate onto the studs with the step facing down and the half plate nesting in the step of the clamp plate. Half clamp plate Clamp plate - note the step for the half plate Figure 1-12.

  • Page 11: Loading Labels Into The Printer

    1.1.3 Loading Labels into the Printer Use the following steps to load labels into the printer. 1. Make sure printer is sitting on a horizontal surface. 2. Open printer cover by unlocking the hinged latches that are located on both sides of the unit and lifting the cover to the front of the unit.
  • Page 12 6. Route the media through the printer as shown. Raise the media guide. The media guide should be pushed inward so that it is just touching the edge of the media. 1. Roll Media 2. Media Hanger Guide 3. Media Sensor 4.
  • Page 13 Loading Optional Ribbon into the Printer 1. Make sure printer is sitting on a horizontal surface. 2. Open printer cover by unlocking the hinged latches that are located on both sides of the unit and lifting the cover to the front of the unit. 3.
  • Page 14 1. Ribbon Roll 2. Ribbon Supply Hub 3. Ribbon Idler Figure 1-21. Feed Ribbon Through Printer 1. Printhead Assembly Figure 1-22. Close Printhead Assembly 1. Printhead Assembly Figure 1-23. Latch Printhead Assembly Introduction...
  • Page 15 1. Ribbon Take-up Hub Figure 1-24. Ribbon Take-up Hub Diagram SST3 Installation Manual...

  • Page 16: Label Peel And Present

    1.1.4 Label Peel and Present Use the following steps to load label peel and present. With this option, labels printed in a batch will automatically be separated from the backing material and dispensed on demand which means printing will occur only after a previously printed label has been removed from the printer.
  • Page 17 8. Route the backing material under the assist roller and around the internal rewinder as shown below. Figure 1-27. Route Backing Material Under Assist Roller 9. Put the leading edge of the backing material into a slot on the internal rewinder and insert the media clip. Be sure the leading edge of the backing material is cut square and that is inserted evenly into the slot.

  • Page 18: Auto Sense Setup

    1.1.5 Auto Sense Setup The present sensor is automatically set up when installed. If necessary to set up at a later time, use the following steps to set up the auto sense. 1. Access the menu through the front panel of the printer. Time and Date Printer Status Line Main Display Area...

  • Page 19: Washdown Procedure

    Washdown Procedure Warning The following instructions must be followed explicitly. Failure to follow these instructions will result in damage to the contents inside enclosure and/or create a hazardous condition. This section describes the general procedure for washdown applications. 1. Unplug power to the printer. 2.

  • Page 20: General Maintenance

    This condition should only appear after extensive printer operation or if poor quality paper has been used. It is recommended that Rice Lake Weighing Systems-supplied labels are used to obtain continuous high quality printing.

  • Page 21: Cleaning The Peel Off Roller

    3. Use a clean cotton swab or a lint-free cloth dampened with isopropyl alcohol to wipe off all debris from the platen roller. Manually rotate the roller to clean the entire surface. Allow to dry. 4. Lower the printhead assembly and lock into position. 5.

  • Page 22: Parts Replacement

    Parts Replacement The following sections outline part replacement guidelines and procedures, and list replacement parts for the SURVIVOR SST3 printer Printhead The SST3 uses a thin film printhead that dissipates heat faster than thick film, providing a longer head life.
  • Page 23 Figure 3-1). Carefully unlatch the printhead assembly and disconnect the two cables from the printhead. Figure 3-2. Remove Old Printhead Assembly Replacement: 1. Reconnect the printhead cables. 2. Position the printhead on the printhead assembly and tighten the printhead mounting screw (do not overtighten).

  • Page 24: Cpu Board Replacement

    CPU Board Replacement Removal: 1. Touch a bare metal part of the printer frame to dissipate any static electricity that may be present. 2. Turn the printer off and unplug from the outlet. 3. Unlatch the SST3 hinges. 4. Remove screws from the printer enclosure (6 total). Figure 3-3.

  • Page 25: Replacement Parts

    Replacement Parts Part Number Description 164976 Board, Main 8 MB flash 53936 Gear, spur 24t 53923 Idler post 104972 Power supply board 103369 Printhead, 203 dpi 107162 Upper platen roller kit 108880 Display 108717 Gasket, label presentation 108891 Printer, M-4210 108894 Gasket, latch mount 109431...

  • Page 26: Communications

    Communications Using a data detection process, the interface selection occurs automatically in the printer. At power-up, the printer begins monitoring the interface ports for activity. When the host transmits data, the printer port detecting this data is set active and remains active as long as data flow continues. Once the incoming (received) data flow stops and the host timeout value is exceeded, the detection process is repeated.

  • Page 27: Setting Up The Baud Rate

    4.2.1 Setting up the Baud Rate Use the following steps to set up the baud rate on the printer. Push the Menu key to access the communications menu. 2. Use the Up and Down keys to access the baud rate, parity, data bits and stop bits. The default settings are 9600, 8, and none.

  • Page 28: Serial Strings

    4.5.1 Serial Strings To develop the correct serial string, you first need to understand the Datamax Programming Language (DPL) ® serial string. For every piece of information printed, the print format record must consist of the following three pieces of information: •...

  • Page 29: Configuring Label Format In An Rlws Indicator

    4.5.2 Configuring Label Format in an RLWS Indicator Use the following steps to configure label format in an RLWS indicator: 1. Determine the operation mode in which you are printing. This step is important to make sure the correct format is stored in gross, net or other format modes available in the indicator. 2.

  • Page 30: Options

    Options The following option is available with the SST3 printer. • SST3 Printer Heater Kit, PN 111121 • SST3 Wireless Antenna Kit, PN 114543 Heater Kit Installation Installation of the optional heater kit requires work inside the printer enclosure. This procedure is to Warning be performed by qualified service personnel only.
  • Page 31 The heater kit comes with the following parts. Hoffman heater, fuse, mounting bracket and wire harness Nut (qty. 1) Figure 5-3. SST3 Printer Heater Kit Component Parts. Use the following steps and photos to install or replace the heater. 1. Unplug power to the unit. 2.
  • Page 32 3. Using a 3/8” socket, carefully remove the four nuts that are holding the printer pad to the printer base plate in the SST3 enclosure and set nuts aside. R e m o v e t h e n u t from the power cord cover and set aside.
  • Page 33 6. Remove the terminal strip nuts that are holding down the clear terminal strip cover using a 5/16” socket. Set the clear plastic terminal strip cover aside and ensure that the plastic spacers do not get lost (shown in Figure 5-9). Figure 5-8.
  • Page 34 8. Set the heater into position onto the two threaded posts and using a 3/8” socket, tighten up the nuts to secure the heater to the enclosure base. Note: The heater kit comes with one nut as shown in Figure 5-3. Use the second nut which comes from the upper left hand corner to secure the heater.
  • Page 35 11. Making sure the plastic spacers are in place, put the clear plastic terminal strip cover on top of the terminal strip and using just the 5/16” socket, tighten the two nuts. This should be done by hand to snug the nuts.
  • Page 36 14. Secure the printer pad to the enclosure bottom by securing four nuts and tightening using a 3/8” socket. Figure 5-16. Secure All Four Nuts Holding Printer Pad to Enclosure Bottom 15. Re-attach the ribbon cable located at the front of the unit. Place ribbon c a b l e u n d e r clamp...

  • Page 37: Heater Fuse Replacement

    5.1.1 Heater Fuse Replacement The Hoffman heater has a fuse that could possibly need replacing. Use the following steps to replace the fuse. 1. Using a slotted screwdriver, push against the fuse holder cover and turn at the same time. This will dislodge the fuse from the receptacle.
  • Page 38 5.2.1 Prepare the Printer 1. Touch a bare metal part of the printer frame to dissipate any static electricity that may be present. 2. Turn the printer off and unplug from the outlet. 3. Unlatch the SST3 hinges. 4. Remove screws from the printer enclosure (6 total) 5.
  • Page 39 5.2.2 Install the Communication Card 1. Insert the two supplied standoffs into the printer’s main board as shown using a gentle twisting motion on standoff, being careful not to damage board during assembly. With t-shaped end out as shown, insert the two standoffs on the main board Figure 5-22.
  • Page 40 5. Install each end of the supplied ribbon cable into its corresponding connectors on the printer’s main board and communication card. Use care to prevent damage to either board during cable assembly. Figure 5-24. Install Ribbon Cable 6. Re-install the printer’s cover and associated screws. 5.2.3 Install the Antenna 1.
  • Page 41 3. Remove split communications cable plates by pushing with fingers up through the bottom access hole from the underside to dislodge the split communications cable plates. Catch bolts if they fall through. Set aside. Figure 5-26. Remove the Component Parts of the Split Communications Cable Assembly 4.
  • Page 42 6. Loosen four screws on antenna assembly so the four bolts attached are loose and flexible yet attached to the plate. Bolts Screws Figure 5-29. Loosen Four Screws on Bottom of Antenna Assembly 7. Insert four loosened bolts on antenna kit through the printer base, along with cable through the opening in the base.
  • Page 43 8. Ensure the rubber gasket is seated properly around the bolts in the SST3 printer enclosure. Figure 5-31. Press Down Rubber Gasket Around Bolts 9. Set the main plate over the four studs with recesses around the four holes located downward and press down.
  • Page 44 11. Assemble the split seal plates back together with the cable in between (Figure 5-33, left image). Note: Run finger across the split seal plates to ensure there is no dirt or oil on the surface prior to joining the two surfaces together.
  • Page 45 15. Wrap a small hole grommet that is included with the printer around the cable with the small end of the grommet pointing downwards. Orient the grommet split to a position that is 90 degrees to the split in the split seal insert.
  • Page 46 17. Press the assembly down and partially tighten the four nuts that hold the entire assembly in place. Once all the nuts are started, tighten the nuts in a diagonal sequence until all the nuts are tight using a 7/16” socket and torque wrench.
  • Page 47 21. Set printer on feet again. W i r e l e s s Antenna Figure 5-41. Installed Wireless Antenna 22. Plug printer back in. Open cover and turn on power. 23. After printer display shows it is ready, configure printer and devices to communicate with each other per the instructions provided by Datamax (DMXrfNet and DMXNet Card Option Operation Instructions,...

  • Page 48: Specifications

    Specifications Printing RS-232C 2400, 4800, 9600, 19.2K, 28,800, or 38.4K baud Type Direct thermal or optional thermal transfer Print Speed 2" – 10" per second (51mm – 152mm) Wireless in.5” programmable increments Character Set ANSI ASCII character set. Resolution 203 dpi (8 dots/mm) Word Length Selectable 7 or 8 bit data format Resident Fonts...

  • Page 49: Survivor ® Sst3 Limited Warranty

    SST3 Limited Warranty ® Rice Lake Weighing Systems (RLWS) warrants that all RLWS equipment and systems properly installed by a Distributor or Original Equipment Manufacturer (OEM) will operate per written specifications as confirmed by the Distributor/OEM and accepted by RLWS. All systems and components are warranted against defects in materials and workmanship for one year.
  • Page 50 Specifications...

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