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Summary of Contents for Quest Engineering duo
- Page 1 ™ User guide...
- Page 2 duō elcome to , a compact handheld sales and payment device for the Retail and Hospitality industries. Until now, no convenient portable solution has offered Point-of-Sale and multiple secure payment technologies in one device. The unique two-sided architecture allows sales to be entered on one side, and payments processed on the other.
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Page 3: Table Of Contents
Contents Before using Check contents of the box Product storage - Best practice Charge the Battery Cautions duō at a glance General operation Battery Installation & Removal SD Card Installation / Removal SIM/ SAM Card Installation / Removal Reset Switch Power button Battery Run Time POS operation... -
Page 4: Before Using Check Contents Of The Box
Before using Check contents of the box Thank you for selecting duō. Please check that your package comes with the following items. If any of them are missing, please contact your place of purchase. • duō • Li-Ion Battery • Polishing cloth •... -
Page 5: Product Storage - Best Practice
Quest Help desk. Battery is fully charged Battery is low or fully Charged Battery must be and can be left untouched depleted and should be fitted to duo prior to being for 6 months charged before storage stored for an extended period... -
Page 6: Charge The Battery
Charge the Battery duō Before using for the first time, charge the battery for at least 5 hours. Do this duō by ensuring the Battery is installed in . Open the rubber access door, fit Battery duō as shown below, plug the supplied USB cable into the USB Port on , connect the cable to the 5V Adapter or plug into a PC. -
Page 7: Cautions
Cautions Before operating duō, read and understand all instructions in this booklet. • Do not look straight into the emitting laser barcode scanner. Class 2 laser scanners use a low power visible light diode. As with any very bright light source, such as the sun, avoid staring directly into the beam. -
Page 8: Duō At A Glance
at a glance Power button POS LCD Touchscreen Home button Laser Barcode Scanner PINpad LCD display PIN entry keyboard Magnetic swipe card channel Chip & PIN card acceptor Battery access cover (also access to SIM card) 10. USB port access cover (also access to Hard Reset switch & microSD card) 11. -
Page 9: General Operation
General operation Wrist Lanyard Wearing the wrist strap will prevent potential duō damage to if dropped. The strap can either be used around your wrist or tied to your person or tied to the Waist bag accessory. duō The length of the strap allows to be handed over to a customer for PIN entry while still tied to your person. -
Page 10: Battery Installation & Removal
To remove: Using the same method as above, clip the other half of the cord loop into the Stylus hook. Now simply slide the hook off the Lanyard. Battery Installation & Removal To install: Use the tip of your finger to peel out the Rubber door. Correctly orientate the battery to duō... -
Page 11: Sdcard Installation / Removal
To remove: With your finger, pull out the Rubber door (See previous Step 1) Find the metal Battery release tab under the door and shift it sideways. The Battery will eject enough for your fingers to grip the battery and slide it out. SDCard Installation / Removal Open the side rubber door to reveal the USB port &... -
Page 12: Reset Switch
Reset Switch If for some reason duō will not respond to any inputs, press and hold down the Reset switch for 4 seconds using a pen tip, duō will then power off. Power button Turn duō On: Press and hold the button until the duō... -
Page 13: Battery Run Time
(Large LCD Screen is OFF) * Based on new, fully charged Battery. Based on duo without Contactless or 3G fitted Note: Replacement Batteries can be ordered. Call Quest on 03 8807 4400... -
Page 14: Pos Operation
POS operation This section refers to the generic operating system controls without detailing the specific operations of proprietary applications by Quest or others. POS Touchscreen The Touchscreen can be activated with any type of pointer. To prevent premature wear of the touchpanel, use only your finger or the Stylus provided with its anti scratch tip. -
Page 15: Home Button
Home Button A single press of the Home button takes you to the previous screen. The centre of the Home button has a light indicator. Colour What it means duō is in Sleep mode Red Blinking duō is connected to PC / Charging. Orange Solid Green Booting, Fully charged... -
Page 16: Status Bar
Indicates that duō is connected to a 3G network. The more bars, the stronger the connection. Battery indicator Shows the power remaining in the battery. Note: When duo is low on power, a popup message will appear prompting you to recharge or swap the battery... -
Page 17: Home Screen
Home Screen The Home screen is the place in which Applications are launched. Tools and Settings for duō are also accessed here. Application 1 Application 2 Applications Application 3 To Launch an application, Tap the application button once. Application 4 Note: Applications may differ from those shown here. - Page 18 Tools EFTPOS Totals Settlement enquiry Is used to retrieve and print a report of the current subtotals from the Bank. Settlement cutover Informs the Bank that the Merchant is settling the current Settlement period and is cutting over to a new Settlement period. All transactions performed after the cutover has been performed will appear in the next Settlement period.
- Page 19 Diagnostics are primarily for troubleshooting potential hardware issues. The following hardware functions can be tested: PINpad Smartcard Printer WiFi Keyboard Scanner Speaker Home button Display Speaker PINpad reboot Vibrater Power on Support This section contains EFT related functions that a support desk may ask you to run as part of troubleshooting an EFT issue.
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Page 20: Settings
Settings Printer Use this screen to pair duō to a Bluetooth printer or network printer for receipt printing. If you do not use a printer, deselect ‘Enable printing’. WiFi This screen will allow you to configure duō to connect to your local area network Power This screen allows you to adjust the power usage of duō. -
Page 21: Pinpad Operation
PINpad operation The PINpad is fitted with both a magnetic swipe card reader and EMV Chip card accepter. Note: Contactless payment facility is available as build level option. Speak to your dealer or Quest Sales staff for more information. Magnetic swipe reader Insert card into wide portion of channel with strip facing inward. - Page 22 Account Selection After swiping or inserting your card, you will be prompted to select an account. Choose from the following: for CHEQUE account press ‘1’ for SAVINGS account press ‘2’ for CREDIT account press ‘3’ Select Account Note: Account selection is not required in some countries.
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Page 23: Technical Specifications
Technical Specifications Size & Weight • Dimensions: 78mm x 175mm x 29mm • Weight: 400g (including Battery) Operating Temperature duō performs at its optimum in an ambient temperature of 0°C to +40°C. POS Specifications • Processor: ARM9 (400MHz) • Operating system: Microsoft Windows CE 6.0 •... -
Page 24: Cleaning
Cleaning Use the polishing cloth that came with duō to gently wipe the displays and the case when required. You can also use a soft, slightly damp, lint-free micro fibre cloth. Turn off duō (press and hold the Power button) before cleaning. To clean the scanner window Dip the corner of a soft cloth in soapy water, or Isopropyl Alcohol (IPA) and wring out the excess. -
Page 25: Service & Support
Service & Support For all duō Service and support, contact your agreed service provider. If you have a service agreement with Quest: Quest email: support@questps.com.au Quest Support telephone: 03 8807 4444 When requesting support please have your duō serial number ready. It is located under the Battery Access door on the side of duō. -
Page 26: Accessories Available
Recharge Cradle duōCradle contains charge contacts that connect directly to the outside of duō. Simply drop in duo and walk away. Because it’s so easy to use, duō will be charged and ready to go all the time. The cradle has a separate pocket for charging another battery. -
Page 27: Software Development Kits
Software Development Kits Software Development Kits allow developers the ability to customise the application/s running on duō to the specific needs of the business. Quest have developed three Kits, SnapRetail, SnapHospitality & duōApplication. Contact your Dealer or the Quest Sales team on email: duosales@questps.com.au Snap Retail SDK The duōRetail SDK allows retailers who don’t have a mobile version of their existing... - Page 28 Application SDK The duōApplication SDK allows porting of existing mobile applications to duo, or for creating totally new applications. • Windows CE 6 application development environment. • Supports Microsoft Windows CE 6 API functions and .NET compact framework 3.5 •...
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Page 29: Declaration Of Conformity
Declaration of Conformity duō complies with the following standards: PCI PIN Transaction Security Device Requirements PED v2.x (Security requirements for payment terminals deployed internationally) APCA CECS security requirements (Security requirements for payment terminals deployed in Australia) EMV 2000 Integrated Circuit Card – Specifications for Payment Systems – Version 4.0, December 2000. -
Page 30: Important Sar Information
Important SAR Information duō is a radio transmitter and receiver. Specific absorption rate (SAR) is a measure of the rate at which energy is absorbed by the body when exposed to a radio frequency (RF) electromagnetic field. duō is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy. -
Page 31: Stolen Devices
Stolen devices If your duō gets stolen, please call the Quest support team immediately for remote deactivation. Ph +61 3 8807 4444. Acting promptly will help to reduce potential fraud. End of Life requirement At end of life, your duō must be returned to Quest Payment Systems for secure disposal. -
Page 32: Hardware Warranty
Hardware Warranty Quest Payment Systems (Quest) hardware products are warranted against defects caused by faulty workmanship and materials for twelve (12) months from the date of shipment for new products, and three (3) months from the date of repair for refurbished or repaired products. To the extent permitted by law, the warranty excludes defects caused by the products not being used in accordance with instructions, accidental damage, damage caused by external forces, liquids damage, misuse, security tamper... -
Page 33: Software License & Warranty Agreement
Software License & Warranty Agreement LICENSE: Quest grants the licensee a non-exclusive license to use the Software in this package on one (1) computer node, upon payment of an agreed fee. Quest retains title to and ownership of this copy and all backup copies and all intellectual property rights related to the Software. - Page 34 227 Burwood Road Hawthorn VIC 3122 A U S T R A L I A Office Telephone: +61 3 8807 4400 Support Telephone: +61 3 8807 4444 Office Fax: +61 3 8807 4411 Support Email: support@questps.com.au Sales Email: duosales@questps.com.au Website: www.questpaymentsystems.com Quest Payment Systems ©...
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