Related Manuals for Quest Engineering CT400
Summary of Contents for Quest Engineering CT400
- Page 1 Getting Started Guide Designed & Developed in Australia by Authorised Distributor: Revision 1 18 May 2018...
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Page 2: What's In The Box
WHAT’S IN THE BOX CT400 UNIT CABLE THUMBSCREW (2) SIM CARD (size: micro) (not always included) (may be pre-installed inside CT400) SIM HATCH (may be pre-fitted to CT400) PANEL GASKET (may be pre-fitted to CT400) Revision 1 18 May 2018... -
Page 3: Product Tour
PRODUCT TOUR Colour Display Contactless Tap Zone Contactless Status Lights FRONT VIEW SIDE VIEW Panel Gasket not shown Factory Loading Port External Cellular Antenna Connector (1/4” SMA) Power Supply & Communications Port (to host machine) 3G SIM tray (micro) Serial Number label FORMS OF PAYMENT ACCEPTED BACK VIEW Panel Gasket &... -
Page 4: Installation
Refit SIM Hatch by pressing the corners in first, then around the perimeter. To ensure a water • seal, the SIM hatch must sit flush with the back surface of CT400. Refit Panel gasket onto back of CT400. •... - Page 5 FIT CT400 ONTO MACHINE Place CT400 onto face of machine. Ensure Panel Gasket is fully pulled through the • large hole on the panel. Loosely fit both thumbscrews provided. • Tighten thumbscrews with PH#2 screwdriver. • Remove the clear film from the glass and discard.
- Page 6 Ensure the power to the machine is OFF. • Connect supplied cable to the machine as per instructions by Prowash. • Plug connector into CT400 (Note: Connector will only plug in one way. Do not force) • PIN # COLOUR...
- Page 7 Reception of one bar will require you to use an external antenna. When an external antenna is fitted, CT400 will automatically use this antenna. CT400 is ready to take a payment when the Home screen is visible and the left most •...
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Page 8: Error Codes
ERROR CODES If the device displays an error code listed below, please take the appropriate action. Example: MESSAGE POSSIBLE CAUSE ACTION NO CARD PAYMENT Backend system is unavailable Contact Support • • Could not log onto Backend • system Configuration Error •... -
Page 9: Online Portal
Avoid contact with metal objects to avoid unsightly scratches. • Store CT400 in a cool dry place. Do not place in long term storage without power for • greater than 6 months. Storing for a longer time will compromise the internal payment security mechanisms. -
Page 10: Hardware Warranty
HARDWARE WARRANTY Quest Payment Systems Pty Ltd (Quest) hardware products are warranted against defects caused by faulty workmanship and materials for twelve (12) months from the date of supply for new products, and ninety (90) days from the date of repair for refurbished or repaired products. - Page 11 HELP DESK Phone: (+61) 3 8340 3200 Email: sales@prowash.com.au Website: www.prowash.com.au Standard hours of operation are 9.00am to 5:00pm (EST) Monday to Friday, excluding National and Victorian public holidays. Revision 1 18 May 2018...