Ford 2015 C-MAX HYBRID Owner's Manual page 331

Issue
The system says Phonebook
Downloaded but the
phonebook in SYNC is
empty or missing contacts.
I am having trouble
connecting my phone to
SYNC.
Text messaging is not
working on SYNC.
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing
SYNC
Phone issues
Possible cause(s)
This may be a limitation on
your phone's capability.
This is a phone-dependent
feature.
This may be a possible
phone malfunction.
This is a phone-dependent
feature.
328
Possible solution(s)
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or
special ring tones associ-
ated with the missing
contact.
Depending upon your phone,
you may have to grant SYNC
permission to access your
phonebook contacts. Make
sure to confirm when
prompted by your phone
during the phonebook
download.
Go to the website to review
your phone's compatibility.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
Update your device's firm-
ware.
Turn off the Auto phone-
book download setting.
Go to the website to review
your phone's compatibility.