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SmartNode™ Branch eXchange Series
SIP 3CX Based Private
Branch Exchange
User Manual
—
Important
This is a Class B device and is intended for use in a light
industrial or residential environment. It is not intended nor approved for
use in an industrial environment
.
Sales Office:
+1 (301) 975-1000
Technical Support:
+1 (301) 975-1007
E-mail:
support@patton.com
WWW:
www.patton.com
Part Number: 07MSNBX-UM, Rev. B
Revised: June 25, 2014
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Table of Contents
Related Manuals for Patton SmartNode Branch eXchange Series
Summary of Contents for Patton SmartNode Branch eXchange Series
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Page 1: User Manual
User Manual Sales Office: +1 (301) 975-1000 Technical Support: +1 (301) 975-1007 E-mail: support@patton.com — Important This is a Class B device and is intended for use in a light WWW: www.patton.com industrial or residential environment. It is not intended nor approved for Part Number: 07MSNBX-UM, Rev. - Page 2 Under no condition shall Patton Electronics be liable for any damages incurred by the use of this product. These damages include, but are not limited to, the following: lost profits, lost savings and incidental or consequential damages arising from the use of or inability to use this product.
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Page 3: Summary Table Of Contents
Summary Table of Contents General information ............................13 Installing the SNBX ............................16 Version Control .............................. 18 WMI and Controls............................21 Contacting Patton for assistance ........................27 Compliance information ..........................31 Specifications ..............................33... -
Page 4: Table Of Contents
..................................19 Checking the WMI Version ...........................19 Version.................................20 Checking 3CX Version ..........................20 Updating 3CX Version ..........................20 Windows Version..............................20 Checking the Windows Version ........................20 Updating the Windows Version ........................20 WMI and Controls............................21 Patton Website..............................22 Reboot ................................22 About ................................22 IP Settings ................................22... - Page 5 ..........................28 Further Resources on 3CX ..........................28 Patton Contact information ..........................28 Patton support headquarters in the USA ......................28 Alternate Patton support for Europe, Middle East, and Africa (EMEA) ............29 Warranty Service and Returned Merchandise Authorizations (RMAs)...............29 Warranty coverage ............................29 Out-of-warranty service ...........................29...
- Page 6 SmartNode Branch eXchange User Manual Ethernet ................................34 Operating System ............................34 3CX Phone System ............................34 Dimensions ..............................34 Weight ................................34 External Power Supply ..........................34 Capacity .................................34 3CX Phone System Features ..........................35 General Phone System Features ........................35 Softphones ..............................35 SIP Standards Support ...........................35 Management and Scalability ..........................35 Unified Communications &...
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Page 7: List Of Figures
List of Figures SNBX rear panel ............... . 14 SNBX front panel . -
Page 8: List Of Tables
List of Tables General conventions ..............12 Rear panel ports . -
Page 9: About This Guide
• Chapter 4 on page 21 provides web management interface information • Chapter 5 on page 27 contains information on contacting Patton technical support for assistance • Appendix A on page 31 contains compliance information for the SNBX • Appendix B on page 33 contains specifications for the SNBX For best results, read the contents of this guide before you install the SNBX. -
Page 10: Precautions
SmartNode Branch eXchange User Manual About this guide Precautions Notes, cautions, and warnings, which have the following meanings, are used throughout this guide to help you become aware of potential problems. Warnings are intended to prevent safety hazards that could result in per- sonal injury. -
Page 11: Safety When Working With Electricity
SmartNode Branch eXchange User Manual About this guide Safety when working with electricity • Do not open the device when the power cord is connected. For sys- tems without a power switch and without an external power adapter, line voltages are present within the device when the WARNING power cord is connected. -
Page 12: General Observations
SmartNode Branch eXchange User Manual About this guide Always follow ESD prevention procedures when removing and replacing cards. Wear an ESD-preventive wrist strap, ensuring that it makes good CAUTION skin contact. Connect the clip to an unpainted surface of the chassis frame to safely channel unwanted ESD voltages to ground. -
Page 13: General Information
Chapter 1 General information Chapter contents SNBX Overview ..............................14 SNBX Panels .................................14 SNBX64 rear panel ............................14 SNBX front panel ............................15... -
Page 14: Snbx Overview
1 • General information SNBX Overview Patton’s SNBX is an appliance product line bringing in “known” reliable hardware and allowing customers an open environment to build reliable systems. Currently Patton’s offering includes an SNBX preloaded with 3CX’s IP PBX in a Microsoft Windows based platform. -
Page 15: Snbx Front Panel
SmartNode Branch eXchange User Manual 1 • General information SNBX front panel Figure 2. SNBX front panel Figure 2 shows SNBX LEDs; the LED definitions are listed in table Table 3. SNBX LED definitions Element Description Power Button/LED The Power Button will glow green to indicate power to the SNBX's main board and can be set to shutdown/put to sleep the device when pressed. -
Page 16: Installing The Snbx
Chapter 2 Installing the SNBX Chapter contents Setting up the SNBX.............................17 Accessing the SNBX/W3CX..........................17 Accessing the WMI ............................17 Accessing the Windows System ........................17 Accessing 3CX ..............................17 Accessing Abyss ...............................17... -
Page 17: Setting Up The Snbx
Accessing 3CX To directly access the 3CX System and bypass the Patton WMI you can directly Navigate to: http://ipaddress:5000/3cx.aspx To directly access the 3CX Reporting System and bypass the Patton WMI, you can directly navigate to: http://ipaddress:5000/reports/ Accessing Abyss To directly access the Abyss Webserver Settings and bypass the Patton WMI, you can directly navigate to:... -
Page 18: Version Control
Chapter 3 Version Control Chapter contents Overview ................................19 ..................................19 Checking the WMI Version ..........................19 Version................................20 Checking 3CX Version ...........................20 Updating 3CX Version ...........................20 Windows Version ..............................20 Checking the Windows Version ........................20 Updating the Windows Version ........................20... -
Page 19: Overview
This chapter will effectively relay the different parts of the SNBX, and how to check the specific versions. The Patton WMI is the Ext-Js written scripting that controls your basic HUD (Head-up Display) when log- ging onto the SNBX. This part is wholly unique to the Patton Solution. -
Page 20: 3Cx Version
3CX Version Checking 3CX Version The 3CX version can be seen at the log-in screen of the 3CX Web interface, by either direct navigation or through the Patton WMI. An example is shown below: Figure 5. Checking the 3CX Version Note SNBX Hardware has not yet been tested on 3CX Version 12, but will be coming soon. -
Page 21: Wmi And Controls
Chapter 4 WMI and Controls Chapter contents Patton Website ..............................22 Reboot ................................22 About ................................22 IP Settings ................................22 IP Configuration .............................22 Current IP Settings ............................22 3CX Management (SNBX*/W3CX only)......................22 3CX Settings ..............................22 3CX Reports ..............................22 WebServer Settings..............................23 WebServer Main Menu ...........................23 WebServer User Settings ..........................23... -
Page 22: Patton Website
4 • WMI and Controls Patton Website The Patton drop down is used for generic and general settings in the SNBX, it is marked with the icon. The ‘Patton Website’ launches windowed version of the Patton homepage found at: http://www.patton.com. -
Page 23: Webserver Settings
• Location 4 - http://$(dhcp.66)/$(dhcp.67) • Location 5 - http://$(dhcp.66)/$(system.mac).cfg • Location 6 - tftp://$(dhcp.66)/$(dhcp.67) • Location 7 - tftp://$(dhcp.66)/$(system.mac).cfg For more information on the SmartNode’s provisisoing capabilities, please refer to our documentation on the SmartNode at http://www.patton.com/kb/. WebServer Settings... -
Page 24: Smartnode Analog
If you purchased an 8GB Patton SNBX Flash Drive (SKU: 07K-8GB-USB-SNBX) You can utilize the auto- backup feature in the Patton WMI. It is a planned enhancement to have this control all remote storage, but at this time Drive Letters do not match up. For any non-Patton Storage device you can utilize standard 3CX Backup Procedures. -
Page 25: View Backup Schedule
SmartNode Branch eXchange User Manual 4 • WMI and Controls View Backup Schedule The ‘View Backup Schedule’ button shows you the output of an inquiry made of the scheduled tasks. An example is shown below. Figure 8. View Backup Schedule Delete Scheduled Task The ‘Delete Scheduled Task’... -
Page 26: View Backup Schedule Button
SmartNode Branch eXchange User Manual 4 • WMI and Controls To find the index number please refer back to the ‘View Backup Schedule’ button, before each task the index number is show. Please refer to the figure below for an example. Figure 10. -
Page 27: Contacting Patton For Assistance
..........................28 Further Resources on 3CX ..........................28 Patton Contact information ..........................28 Patton support headquarters in the USA ......................28 Alternate Patton support for Europe, Middle East, and Africa (EMEA) ............29 Warranty Service and Returned Merchandise Authorizations (RMAs)..............29 Warranty coverage ............................29 ..........................29 Out-of-warranty service ............................29... -
Page 28: Additional 3Rd Party Documentation
5 • Contacting Patton for assistance Additional 3rd Party Documentation The Patton SNBX is built in collaboration with other software developers. To ensure that you are able to utilize this system to its fullest extent please view each other Companies documentation and follow their designated support procedures for issues with their system. -
Page 29: Alternate Patton Support For Europe, Middle East, And Africa (Emea)
If you have ordered the wrong equipment or you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is not responsible for equipment returned without a Return Authorization. -
Page 30: Rma Numbers
RMA#: xxxx 7622 Rickenbacker Dr. Gaithersburg, MD 20879-4773 USA Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return shipping costs. Warranty Service and Returned Merchandise Authorizations (RMAs) -
Page 31: A Compliance Information
Appendix A Compliance information Chapter contents Compliance ................................32 EMC Compliance ............................32 Low-Voltage Directive (Safety): ........................32 CE Declaration of Conformity ..........................32 Authorized European Representative ........................32 FCC Part 15................................32... -
Page 32: Compliance
IEC/EN60950-1 2nd Edition CE Declaration of Conformity Patton Electronics, Inc declares that this device is in compliance with the essential requirements and other rele- vant provisions of Directive 2004/108/EC relating to electromagnetic compatibility, Directive 2006/95/EC relating to electrical equipment designed for use within certain voltage limits and Directive 2011/65/EU relat- ing to RoHS compliance. -
Page 33: Specifications
Appendix B Specifications Chapter contents Hardware Specifications ............................34 Processor .................................34 Memory ................................34 Ethernet ................................34 Operating System ............................34 3CX Phone System ............................34 Dimensions ..............................34 Weight ................................34 External Power Supply ............................34 Capacity ................................34 3CX Phone System Features..........................35 General Phone System Features ........................35 Softphones ..............................35 SIP Standards Support... -
Page 34: Hardware Specifications
SmartNode Branch eXchange User Manual B • Specifications Hardware Specifications Processor Intel Dual Core Atom with Hyper Threading 1.8 Ghz Memory 4GB of DDR3 RAM 250GB hardrive Ethernet 1 10/100/1000 Ethernet Port Operating System Windows 7 3CX Phone System Version 11 Dimensions 1.4 x 7.5 x 7.7 in. -
Page 35: 3Cx Phone System Features
SmartNode Branch eXchange User Manual B • Specifications 3CX Phone System Features General Phone System Features Call Logging, Call Reporting Blind Call Transfer, Attended Call Transfer Call Forward on Busy or No Answer Call Routing (DID)/Caller ID Conference Calling Auto Attendant/Digital Receptionist VoiceMail/Music on Hold Ring Groups &... -
Page 36: Unified Communications & Mobility
SmartNode Branch eXchange User Manual B • Specifications Real-Time Web-based System Status Integrated Web Server Automated Backup and Restore Firewall/NAT Friendly Configuration of External Extensions via Tunnel MS Windows Server Certified Integrated Enterprise Database (PostgreSQL) VM Ware/Hyper V Unified Communications & Mobility 3CX MyPhone Self-Service User Portal Receive VoiceMail via Email Make Video Calls... -
Page 37: 3Rd Party Applications Integration
SmartNode Branch eXchange User Manual B • Specifications Shows Status of Other Extensions Run as Presence Monitor with Desk Phone 3rd Party Applications Integration Microsoft Outlook Integration Salesforce Integration HTTP API to Integrate with any Web CRM Microsoft Exchange 2007 / 2010 UM Devices and Providers Supports Popular IP Phones Supports VOIP Gateways &...