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Mace 10 Beta User Manual

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  • Page 1 DVR Manual Version 10 (Beta)
  • Page 2 Copyright Mace Security International 2008...

  • Page 3: Table Of Contents

    DVR Manual Table of Contents Table of Contents Page Introduction Chapter 1 - Initial Setup. …………………………………………………………………………………… 1.1 - Box Contents…………………………………………………………………………………………………………1 1.2 - Operating Conditions………………………………………………………………………..……………….2 1.3 - Back Panel Introduction………………………………………………………………………………………..3 1.4 - Specifications………………………………………………………………………………………………………..6 Chapter 2 - System Navigation…………………………………………………………..10 2.1 - Front Panel Operation………………………………………………………………..……………………….10 2.2 - USB Mouse………………………………………………………………………………………………………….15 2.3 - IR Remote Control……………………………………………………………………………………………….17 Chapter 3 - Basic Settings………………………………………………………………….19...
  • Page 4 5.2.1 - RT3 Style Menu…………………………………………………………………………………..39 5.2.2 - HP/RT2 Style Menu…………………………………………………………………………….43 5.3 - Mace Player………………………………………………………………………………………………………..45 5.3.1 - Player Installation………………………………………………………………………..…….45 5.3.2 - Using the Mace Player………………………………………………………………………..48 5.4 - Advanced Player Features…………………………………………………………………………………..50 Chapter 6 - Networking……………………………………………………………………..51 6.1 - Network Menu…………………………………………………………………………………………………….51 6.2 - Networking 101…………………………………………………………………………………………………..54 6.3 - Port Forwarding/NAT…………………………………………………………………………………………..60...
  • Page 5 DVR Manual Table of Contents Chapter 9 - Advanced Settings…………………………………………………………102 9.1 - HDD Management…………………………………………………………………………………………….102 9.2 - Alarm Output…………………………………………………………………………………………………….105 9.3 - Alarm Input………………………………………………………………………….…………………………...105 9.4 - Manual Record………………………………………………………………………………………………….106 9.5 - Accounts……………………………………………………………………………………………………………107 9.6 - Auto Maintenance…………………………………………………………………………………………….111 9.7 - TC Adjust…………………………………………………………………………………………………………..111 9.8 - Color Setting……………………………………………………………………………………………………..112 Chapter 10 - Troubleshooting………………………………………………………….114 10.1 - Information Menu…………………………………………………………………………………………..114 10.1.1 - HDD Info………………………………………………………………………………………...114...

  • Page 7: Chapter 1 - Initial Setup

    Chapter 1 - Initial Setup 1.1 - Box Contents Included in the accessory box of your DVR will be the following items: Power Cable USB Mouse Software CD User Manual Mounting Brackets Network Cable IR Remote Control PTZ Decoder* Video Loop Out Audio Dongle Dongle** *400RT2, 800RT2 and 56MR models only...

  • Page 8: Operating Conditions

    Initial Setup DVR Manual 1.2 - Operating Conditions ° ° Working Temperature 50 - 131 Working Relative Humidity 10% - 90% Using a UPS (Uninterruptible Power Supply) with surge and battery backup is strongly recommended for DVRs and all associated devices (routers, modems, etc.) Avoid extreme heat •...

  • Page 9: Back Panel Introduction

    DVR Manual Initial Setup 1.3 - Back Panel Introduction DVR-400HP, DVR-400RT2 and DVR-800RT2 only F G H F - VGA A - Power socket G - USB B - Power switch H - Ethernet C - VAC switch I - Audio Output D - RS-232, for use with the MSP-KBD J - Video Output and troubleshooting only...
  • Page 10 Initial Setup DVR Manual RT3 Series only A - Power socket G - Video Output 2 H - VGA B - Power switch I - RS-232, for use with the MSP-KBD C - VAC switch and troubleshooting only D - DB-25 Video Loop J - Alarm/RS-485 Out connection E - Video Inputs...
  • Page 11 DVR Manual Initial Setup MM Series only G - RS-232 for use with the MSP A - Audio Inputs -KBD and troubleshooting only B - Video Inputs H - Ethernet C - Audio Outputs I - USB D - Video Outputs J - Alarm/RS-485 E - AUX Audio K - 12V Power Input...

  • Page 12: Specifications

    Initial Setup DVR Manual 1.4 - Specifications Detail DVR-400RT2 DVR-800RT2 DVR-1600RT2 Operating System Embedded Linux OS Interface USB Mouse, IR Remote, Front Panel GUI 4/8 Channel Composite video (NTSC/PAL) BNC (1.0Vp-p, 75 16 Channel composite video (NTSC/PAL) Video Input Ohms) BNC (1.0Vp-p , 75 Ohms) 2 PAL/NTSC composite video outputs, 1 PAL/NTSC composite video output, BNC (1.0Vp-p, 75 Ohms) 1...
  • Page 13 DVR Manual Initial Setup Specifications (cont’d) Detail DVR-400HP DVR-800HP DVR-1600HP Operating System Embedded Linux OS Interface USB Mouse, IR Remote, Front Panel GUI 4/8 Channel Composite video (NTSC/PAL) BNC (1.0Vp-p, 75 16 Channel composite video (NTSC/PAL) Video Input Ohms) BNC (1.0Vp-p , 75 Ohms) 1 PAL/NTSC composite video output, BNC (1.0Vp-p, 75 Ohms) 2 PAL/NTSC composite video outputs, BNC (1.0Vp-p 75 Ohms) 1 VGA...
  • Page 14 Initial Setup DVR Manual Specifications (cont’d) Detail DVR-400RT3 DVR-800RT3 DVR-1600RT3 Operating System Embedded Linux OS Interface USB Mouse, IR Remote, Front Panel GUI Video Input 4\8\16 Channel Composite video (NTSC/PAL) BNC (1.0Vp-p, 75 Ohms) 2 PAL/NTSC composite video outputs, BNC (1.0Vp-p 75 Ohms) 1 VGA Monitor output, Video Looping All Video Output Channels, Programmable Video Matrix Output (BNC) Audio Input...
  • Page 15 DVR Manual Initial Setup Specifications (cont’d) Detail DVR-56MR DVR-400MM Operating System Embedded Linux OS Interface USB Mouse, IR Remote, Front Panel GUI Video Input 4 Channel Composite video (NTSC/PAL) BNC (1.0Vp-p, 75 Ohms) 1 PAL/NTSC composite video outputs, BNC (1.0Vp-p 2 PAL/NTSC composite video outputs, BNC (1.0Vp-p Video Output 75 Ohms) 1 VGA Monitor output...
  • Page 16 System Navigation DVR Manual...

  • Page 17: Chapter 2 - System Navigation

    Chapter 2 - System Navigation 2.1 - Front Panel Operation (RT2/HP/RT3 Series) Key Name Symbol Function USB Connection Connecting a USB mouse or USB device for backup (USB Disk, External CD/DVD Burner) Power Button Press once to turn on DVR; press and hold for 3 seconds to turn off DVR CD/DVD Drive Eject disc tray by pressing this button, located...
  • Page 18 System Navigation DVR Manual System Navigation (cont’d) Key Name Symbol Function Record Press to display the record menu for manual start/stop recording Function Press in single-channel mode to enter PTZ or Color Setting menu; Press to select region in Motion Detection menu; Backspace key when entering system password;...
  • Page 19 DVR Manual System Navigation System Navigation (cont’d) Key Name Symbol Function Press to return to previous menu, exit menu or cancel playback Mult Press to select single, quad, 8, 9 and 16-channel Mult display modes Recording LEDs Indicates channel is recording Enter Press once to bring up system login screen;...
  • Page 20 System Navigation DVR Manual (56MR Series) Key Name Symbol Function Shift Press to shift between numbers, letters, CAPS Shift and symbols when entering system password Directional Arrows See Page 12 for a full description ▲▼◄► Press to return to previous menu, exit menu or cancel playback Enter See page 12 for a full description...
  • Page 21 DVR Manual System Navigation System Navigation (cont’d) (400MM Series) Key Name Symbol Function Play/Pause Play or pause playback Fast Forward Press for 4x, 8x and 12x normal playback speed Next File Press during playback to play next file in search list Shift Press to shift between numbers, letters, CAPS...

  • Page 22: Usb Mouse

    System Navigation DVR Manual 2.2 - USB Mouse Left Key Functions Click once to bring up the system menu login screen ♦ Click once on value to shift between numbers, letters, CAPS and symbol in ♦ password or name field Click once in password field to bring up numeric keypad ♦...
  • Page 23 DVR Manual System Navigation Right Key Functions Select single, quad, 8, 9 or 16 channel display modes ◊ ◊ Select Pan Tilt Zoom control in single-channel mode Select Color Setting menu in single-channel mode ◊ ◊ Select Search Menu Select Record Menu for manual or schedule recording ◊...

  • Page 24: Ir Remote Control

    System Navigation DVR Manual 2.3 - IR Remote Control...
  • Page 25 DVR Manual System navigation Key Name Symbol Function Press and input DVR address (008 is default) and press Enter to program remote Mult Selects single, quad, 8, 9 and 16-Channel display modes Mult Numeric Keypad Number and alphanumeric input Record Brings up the record menu for manual stop/start recording Record Enter...
  • Page 26 Basic Settings DVR Manual...

  • Page 27: Chapter 3 - Basic Settings

    Chapter 3 - Basic Settings 3.1 - Logging into the System Menu Enter the System Menu by doing one of the following: ⇒ Left-clicking once on the screen ⇒ Pressing Enter on the front panel ⇒ Press the Enter/Menu key on the IR Remote This will bring up the System Login screen Using the numerical pad or mouse select 888888 as the username and password (by default), click OK to enter the System Menu...

  • Page 28: System Settings

    Basic Settings DVR Manual 3.2 - System Settings A mouse will be used to navigate the system menu, please press “Enter” wherever a “click” is specified The System menu (Figure 3.21) gives you access to all of the DVRs settings. Click on “Setting”...
  • Page 29 DVR Manual Basic Settings For this chapter we will be focusing on the General, Encode, Schedule and Display menus. Click on General to continue Figure 3.22...

  • Page 30: General

    Basic Settings DVR Manual 3.3 - General System Time - Make sure that the System Time matches the local time where the system is located. After changing system time click the “Save” next to the time. This will save the time to a on-board battery that keeps the time even when the system is turned off.
  • Page 31 DVR Manual Basic Settings Figure 3.31 To save your settings, click on at the bottom of the screen To default settings, click on at the bottom of the screen...

  • Page 32: Encode

    Basic Settings DVR Manual 3.4 - Encode From the System menu, click on then to enter the menu. Settings can be individually assigned to each channel Figure 3.41 Channel - Select channel 1-16 or “All” for setting to be applied to Compression - By default set to H.264, this setting may also include MP4 in certain Versions...
  • Page 33 DVR Manual Basic Settings Resolution - The resolution of the recording is very important to the overall quality. The resolution is made up of horizontal and vertical lines, which when multiplied gives us the “Total Active Pixels.” Below is a table to use as a reference Resolution H x V Lines (NTSC) Total Active Pixels Models 352 x 240...
  • Page 34 Basic Settings DVR Manual Encode (cont’d) Cover Area - In the “Overlay” section, you can select a privacy mask by using “Cover Area.” Simply use the mouse to click and drag privacy mask where needed Figure 3.43 Channel/Time Display - You can also move the Channel name to a desired position on the video channel (Figure 3.44) and Time display in the same manner (Figure 3.45) Figure 3.44...
  • Page 35 DVR Manual Basic Settings Figure 3.45 To save your settings, click on at the bottom of the screen To copy your settings to a different channel, click at the bottom of the screen To paste copied settings to a different channel, click at the bottom of the screen To default your settings, click on...

  • Page 36: Schedule

    Basic Settings DVR Manual 3.5 - Schedule From the System menu, click on then to enter the menu. Schedules can be made by channel and day of the week in 6 different periods. Channel - Select channel 1-16 or “All” for setting to be applied Week Day* - Select day of the week or “All”...
  • Page 37 DVR Manual Basic Settings Figure 3.51 To save your settings, click on at the bottom of the screen To copy your settings to a different channel, click at the bottom of the screen To paste copied settings to a different channel, click at the bottom of the screen To default your settings, click on...

  • Page 38: Display

    Basic Settings DVR Manual 3.6 - Display From the System menu, click on then to enter the menu. Figure 3.61 To save your settings, click on at the bottom of the screen To default settings, click on at the bottom of the screen...
  • Page 39 DVR Manual Basic Settings Transparency - Set the menu transparency, 128 being the lowest and 255 the highest Channel Name - Modify the channel names (Figure 3.62) Figure 3.62 Time Display - Enable or disable the System time from displaying Channel Display - Enable or disable channel names from real time monitor view Overlay Info - Remove record icon, signal diagnostic and motion detect icons from real- time monitor view...
  • Page 40 Searching Video DVR Manual...

  • Page 41: Chapter 4 - Searching Video

    Chapter 4 - Searching Video 4.1 - Search Menu First, log into the DVR as described in 3.1 - Logging into the System menu Click on to continue, The search window will appear. Continue on next page...
  • Page 42 Searching Video DVR Manual Searching Video (cont’d) Figure 4.11 Overview The search menu gives you a quick and easy to way search, playback and backup video files to a CD or USB disk. The other features available on our systems include: Digital Zoom ♦...
  • Page 43 DVR Manual Searching Video A. Search Date/Time - Input the desired date when the event occurred, you can also use the calendar, which will highlight any date with recorded video. Enter the desired time and click on Search (D) Click on to bring up the calendar screen (Figure 4.12) Figure 4.12 B.

  • Page 44: Playback Bar

    Searching Video DVR Manual 4.2 - Playback Bar Overview The playback bar is used to control the video that is being displayed during search Figure 4.21 (From left to right) Function Symbol Description Start Playback Click to play highlighted file (or first file if none highlighted) from the results window Stop Stop playback...

  • Page 45: Advanced Search Features

    DVR Manual Searching Video 4.3 - Advanced Search Features From the search menu you can perform a backup, and also digitally zoom on playback Select the desired files from the search list by checking them, then click on To bring up the backup menu Figure 4.31 From this screen you can select the backup device and then backup During playback, click-and-drag the mouse over a desired area you want to zoom...
  • Page 46 Searching Video DVR Manual Advanced Search Features (cont’d) Figure 4.32 Then click once in the selected area to digitally zoom (Figure 4.33). Right-click to return to normal viewing size Figure 1.33...
  • Page 47 DVR Manual Searching Video...
  • Page 48 Backup Video DVR Manual...

  • Page 49: Chapter 5 - Backup Video

    Chapter 5 - Backup Video This chapter will teach you how to backup video, along with the different types of media that can be used to perform a backup 5.1 - Backup Media Media Type Capacity Requirement CD-R 650MB - 700MB None CD-RW 650MB - 700MB...

  • Page 50: Backup Menu

    Backup Video DVR Manual 5.2 - Backup Menu Overview Here we will show the 2 different types of backup menus, the RT3 and HP/RT2 style menu First, log into the DVR as described in 3.1 - Logging into the System menu Click on to continue, The backup window will appear.
  • Page 51 DVR Manual Backup Video A. Device Number - Displays the number assigned by the DVR to the backup device. By default the CD/DVD drive will be displayed as “1,” any additional device (like a USB drive) will be shown in the same manner B.
  • Page 52 Backup Video DVR Manual Figure 5.22 A. Selected Device - The device drop-down list allows you to choose from any de- tected devices for backup B. Type - Selects the type of records you can search from, this includes All, MD and Alarm C.

  • Page 53: Rt3 Style Menu

    DVR Manual Backup Video RT3 Style Menu (cont’d) D. Start Time - The earliest time that you need to backup should be entered here, if the exact time is not available, the DVR will display the earliest file recorded End Time - The latest date/time you need should be entered. Remove - First, check any files in the search results that you do not wish to backup, then click Remove to remove them from the compilation G.

  • Page 54: Hp/Rt2 Style Menu

    Backup Video DVR Manual 5.22 - HP/RT2 Style Menu First, log into the DVR as described in 3.1 - Logging into the System menu Click on to continue, The backup window will appear The first selection will be the menu (Figure 5.23) Figure 5.23 From this menu you should press if you are using a USB drive, this...
  • Page 55 DVR Manual Backup Video After doing a Right-click to return to the previous menu, click perform a backup For instruction please refer to 5.21 - RT3 Style Menu...

  • Page 56: Mace Player

    The Mace Player version 1.8.10.4 was used for this manual. To download the latest ver- sion of the player please visit www.macepro.com/support/software The MACE Player is a powerful tool for viewing your DVR’s video files, and is compatible with any version video file downloaded from a Mace DVR Figure 5.31 5.3.1 - Installation...
  • Page 57 Click next and select the directory where you would like to install the player. By default the location is C:\Program Files\Mace Security\Mace Player After clicking next you will be asked to select the location of the program in the Start...
  • Page 58 Backup Video DVR Manual Installation (cont’d) Click close to complete the installation Figure 5.36...

  • Page 59: Using The Mace Player

    5.3.2 - Using the MACE Player After installation, open the player by going to Start Menu> All Programs> Mace Security> Mace Player. On first run, the program will ask you if you want to “Associate File Types?,” to which you want to click OK There are 3 ways to open DVR files with the player 1.
  • Page 60 (or Double-click) Switch between shuffle and repeat by clicking the button clicking on the button next to the Mace logo allows you to change the parameter settings of the player (Figure 5.39) Figure 5.39 Note The settings in this menu should only be altered if you are experiencing abnormally fast or slow payback.

  • Page 61: Advanced Player Features

    DVR Manual Backup Video 5.4 - Advanced Player Features By popular demand we have added a tool to the mace player that allows you to easily convert files from *.dav and *mp4 format to a *.avi file Click on the button to open the AVI conversion tool Browse for the desired file and then click on the “Convert”...
  • Page 62 Networking DVR Manual...

  • Page 63: Chapter 6 - Networking

    Chapter 6 - Networking This chapter will cover the DVR’s network configuration for both local and remote Access, installing and using the client software along with common troubleshooting tips 6.1 - Network Menu Overview First, log into the DVR as described in 3.1 - Logging into the System menu Click on then to enter the Network Menu...
  • Page 64 Networking DVR Manual Networking (cont’d) Figure 6.11 A. IP Address - This is the local address of the DVR, this number should be unique and no other device on your network can have this IP otherwise an IP conflict occurs B.
  • Page 65 DVR Manual Networking D. Service Port - This port is responsible for all video and configuration data transmission over the network interface, this can be changed if needed HTTP Port - This port is responsible for loading the web interface in Internet Explorer.
  • Page 66 Networking DVR Manual Figure 6.13 Enable DDNS - Used to connect to the DVR using a Dynamic Domain Name Server, An external server is required for this function Enable PPPoE - You can use this feature to configure the DVR directly to a DSL provider’s modem...
  • Page 67 DVR Manual Networking 6.2 - Networking 101 This section teaches you the basics of networking. The example is a modem, router, PC and DVR Identify Your Network Networking requires that you know and understand all the devices that are on or “attached”...
  • Page 68 Networking DVR Manual In Windows XP go to Start>Run (Vista users press and hold the Windows key + R) and type “cmd” , this will bring up the run dialog Step 2 - In the run dialog type the letters “cmd” and click OK. The command prompt screen will appear Step 3 - Type “ipconfig”...

  • Page 69: Networking 101

    DVR Manual Networking Networking 101 (cont’d) Figure 6.24 IP Address - This is the IP address that the router automatically assigned to the PC. You want to make sure that the DVR does not use the same IP as this or any other PC on the same network Subnet Mask - Use the same subnet in the DVR’s settings Default Gateway - This is the router’s IP address, the DVR’s gateway should be the...
  • Page 70 Networking DVR Manual Networking 101 (cont’d) Now that the DVR has been configured correctly, let’s take a look at how our local network can now be interpreted Note The modem’s IP address is not mentioned because the modem should be in “bridged mode”...
  • Page 71 DVR Manual Networking Step 5 - Test the connection by using Internet Explorer, type the IP address...

  • Page 72: Port Forwarding/Nat

    Networking DVR Manual 6.3 - Port Forwarding/NAT This section will explain port forwarding ion a basic router, for detailed information on your router, please visit www.portforward.com/routers Port forwarding is a setting used in routers to allow remote access of a network using specific ports Our DVRs use 2 ports to transmit data, 80 and 37777 These ports can be changed depending on what the network allows, some ISPs...
  • Page 73 DVR Manual Networking Step 2 - Make sure that all firewalls in the router are disabled, these settings are usually located under the “Security” or “Firewall” menu. Refer to the router’s manual for more information on where this is located. SPI (Stateful Packet Inspection) must also be dis- abled;...
  • Page 74 Networking DVR Manual Step 4 - Now we can test the connection from outside the local network. Check in your router’s “Home” or “Status” page for your internet or WAN IP address. Then you can have some one remotely attempting to connect to that IP using Internet Explorer The result will be the same as the local test in 6.2 - Networking 101 For troubleshooting information see 6.6 - Troubleshooting Network Issues...

  • Page 75: Pro Surveillance System

    DVR Manual Networking 6.4 - Pro Surveillance System The New MACE Pro Surveillance System lets you view live video, search and playback files and configure the DVR over the network Key Features Connect to multiple DVRs ♦ View up to 25 cameras simultaneously ♦...

  • Page 76: Pro Surveillance System Installation

    Insert the DVR software CD to install the Pro Surveillance System (If you do not have a software CD please contact support@mace.com for a copy of the latest version) Step 1 - Open the installation file and click next to continue...
  • Page 77 DVR Manual Networking Step 3 - Choose which folder in the Start Menu you would like the program Step 4 - Once the installation is complete, click close to exit...

  • Page 78: Using The Pro Surveillance System

    Networking DVR Manual 6.4.2 - Using the Pro Surveillance System Once the software is installed, you must first add a device The program will ask you to select a language for operation Highlight “English” then click OK to continue You may be asked to add the program to the Firewall’s allowed programs...
  • Page 79 DVR Manual Networking If you do not allow the program access through the firewall you will have connection issues The software will require you to login, the default username and password is “admin” (You can change this password in the system, this is only for accessing the software) Click the Device Management icon to add a device...
  • Page 80 Networking DVR Manual Using the Pro Surveillance System (cont’d) Enter the DVR’s login information, then click “Save” to add to the list After saving you will see the DVR in the Device List, close to continue...
  • Page 81 DVR Manual Networking Highlight the DVR in the list then click the Connect/Disconnect button Click on an empty screen division, then double-click on any of the available cameras in the list to display. The system will support up to 25 simultaneous cameras from any number DVRs (Based on CPU speed)

  • Page 82: Remote Client

    Networking DVR Manual 6.5 - Remote Client The Remote Client software is not compatible with the RT3 series DVR, using the software may cause issues with the DVR’s settings With the remote client you can easily store multiple DVRs for easy access, searching video and changing settings.

  • Page 83: Remote Client Installation

    DVR Manual Networking 6.5.1 - Remote Client Installation Step 1 - Open the installation file and click next to continue Step 2 - Select the destination folder and click next...
  • Page 84 Networking DVR Manual Step 3 - Choose which folder in the Start Menu the program will be located, click next Step 4 - Installation complete, click close to exit...

  • Page 85: Using The Remote Client

    DVR Manual Networking 6.5.2 - Using the Remote Client Once the system is installed you must add a device Click “Login,” select “Network Login” then click OK Click on “Add” to add a device...
  • Page 86 Networking DVR Manual Enter a name for the DVR (user specified), IP Address and Port, by default the port is 37777 (For more information see 6.1 - Network Menu Overview) then click OK Double-click on the DVR’s information to login, entire the login username and password...
  • Page 87 DVR Manual Networking Using the Remote Client (cont’d) Click on a channel number below, or Right-click and select a view...

  • Page 88: Troubleshooting

    Networking DVR Manual 6.6 - Troubleshooting MACE For troubleshooting please contact our technical support @ 1 (866) 392 -...
  • Page 89 DVR Manual Networking...
  • Page 90 PTZ Installation DVR Manual...

  • Page 91: Chapter 7 - Ptz Installation

    This chapter will provide connection diagrams for all model DVRs, how to control the PTZ using both the DVR and the PTZ Controller, and cover all the features available when using the Mace Protocol 7.1 - Connections The RT# series, 800HP and 1600HP all have the same type of connection for RS-485...
  • Page 92 PTZ Installation DVR Manual The 400HP, 400RT2, 800RT2 and 56MR all use a PTZ decoder for control The 400MM is unique in its connection for RS-485 control...
  • Page 93 DVR Manual PTZ Installation Connections (cont’d) Cable Requirements We recommend that you use 24AWG CAT5 shielded twisted pair or better for RS-485 communication from any PTZ to the DVR. The maximum distance you can run without any repeaters is 1,000 meters, or 3,280 feet...
  • Page 94 PTZ Installation DVR Manual 7.2 - PTZ Menu Overview Before continuing, reboot each PTZ camera you need to configure, during boot up copy the Address, Protocol and Baud Rate for easy configuration* First, log into the DVR as described in 3.1 - Logging into the System menu Click on then to enter the PTZ Menu...
  • Page 95 DVR Manual PTZ Installation Address - Input the camera’s address* D. Baud Rate - The speed at which the camera transmits data, measured in bits Data Bits - By default 8, only change this if your installation requires it Stop Bits - Default is 1, change if necessary Parity - None by default Note If you are using more than 1 PTZ, make sure that each has a unique address to avoid...

  • Page 96: Using The Dvr's Gui

    PTZ Installation DVR Manual 7.3 - PTZ Control The DVR has 3 different “Control Points” from which you can use the PTZ functions 7.3.1 - Using the DVR’s GUI You can gain control of the DVR from the DVR each of the following 2 ways: Method #1 - Using the Mouse Step 1 - Double-click on the desired channel name so that it is full screen Step 2 - Right-click anywhere on the screen and select “Pan/Tilt/Zoom”...
  • Page 97 DVR Manual PTZ Installation From this point on the DVR has several different control screens to work with Page 1 - Standard Control Speed Setting - Increasing this number will make the camera more sensitive to PTZ movement (Pan/Tilt/Zoom) Directional Arrows - You can use the 8-Directional pad to move to the desired position. Continued on next page...
  • Page 98 (Figure 7.34). Additionally, you can do the reverse and zoom out (Figure 7.35) Figure 7.34 Figure 7.35 Right-click once to return to the previous screen Note This feature is only available with the Mace Protocol in our PTZ cameras...
  • Page 99 DVR Manual PTZ Installation PTZ Control (cont’d) Zoom, Focus and Iris - Adjusts these settings in the camera Set - Brings up a menu from which you can add presets, add presets to tours and pat- terns along with a border (left/right) control for easy preset assignment Click on “Page Switch”...
  • Page 100 PTZ Installation DVR Manual No. - Enter the number you wish to call (Preset, Tour, Pattern) Preset, Tour and Pattern - Calls the number specified by clicking on each function Aux On/Off - If you are using the PTZ camera’s AUX you can enable/disable it from this screen AutoScan/Pan - Starts the default Scan or Pan function Page 3 - PTZ Menu Control*...

  • Page 101: Using Internet Explorer

    Note These functions use the default protocol commands, some functions may differ depending on the protocol used. The Mace protocol supports all functions 7.1.2 - Using Internet Explorer You can remotely control your PTZ camera using Internet Explorer After connecting to the DVR, full screen the desired channel, then Right-click on the screen and select “PTZ Control”...
  • Page 102 PTZ Installation DVR Manual This will bring up the PTZ control window (Figure 7.40), from this window you have full control of the PTZ camera. Similar to the DVR’s control point, you can use the “Set” function to program presets, tours etc (Figure 7.41) Figure 7.40 Figure 7.41 Clicking “Page Switch”...

  • Page 103: Using Pro Surveillance System

    DVR Manual PTZ Installation 7.3.3 - Using Pro Surveillance System The Pro Surveillance System software allows you to easily control PTZs from multiple DVRs After connecting to the DVR, full screen the desired channel then click on the “PTZ” bar to open the PTZ control menu (Figure 7.44) Figure 7.44 Figure 7.45...

  • Page 104: Troubleshooting

    PTZ Installation DVR Manual 7.4 - Troubleshooting PTZ Issues Common PTZ issues are no control, constant rebooting or video loss. Troubleshooting these issues requires a systematic approach. Below is a simple step-by-step guide that solves most of these issues There are 5 major factors that should be considered 1) Bad Addressing 2) Wrong Protocol 3) Incorrect Baud Rate...
  • Page 105 DVR Manual PTZ Installation Verify that the following information matches in the DVR’s configuration: Address, Baud Rate and Protocol. If changes need to be made in the camera’s settings, check the dipswitch settings in the camera’s manual. A reboot is required for the changes to take into effect Step 2 - Check Polarities Verify that the corresponding RS-485 positive (+) and negative (-) connections are in...
  • Page 106 Other Settings DVR Manual...

  • Page 107: Chapter 8 - Other Settings

    Chapter 8 - Other Settings This chapter discusses Display, Motion Detection and RS-232 Settings 8.1 - Display First, log into the DVR as described in 3.1 - Logging into the System menu Click on then to enter the Display menu Continued on next page...
  • Page 108 Networking DVR Manual A. Transparency - Select the level of transparency for the menu, with ranges from 128 - 255, with 128 being the most transparent B. Channel Name - Modify the channel names by clicking on and then using the mouse you can modify each channel’s name (Figure 8.12) C.

  • Page 109: Motion Detection

    DVR Manual Networking Other Settings (cont’d) Figure 8.12 D. Overlay Info - Enables or disables the overlay info from DVR display Enable Tour - Enabling this will perform a tour of the channel views selected Interval - The amount of dwell time between every selected tour view 8.2 - Motion Detection First, log into the DVR as described in 3.1 - Logging into the System menu Click on...
  • Page 110 Other Settings DVR Manual Channel - Select an individual channel or “All” Type - There are 3 different types of recording triggers: “Video Loss” will start recording on multiple channels when video is completely lost, “Mask Detect” will start recording on multiple channels when the DVR senses a camera is being covered, will “Motion Detection”...
  • Page 111 DVR Manual Other Settings Other Settings (cont’d) Latch - The amount of time (in seconds) that the DVR will trigger recording once motion Is detected. Once this amount of time passes with no motion detected, the DVR Shuts down recording Enable Tour - Elect this function if you would like to have the DVR automatically full Screen the channel when motion is detected PTZ Preset - If this channel has a PTZ configured, you can select a preset be called when...

  • Page 112: Alarm I/O

    Other Settings DVR Manual Sensitivity - The higher the sensitivity, the less motion is required to trigger recording Alarm Out - Allows you to set triggers on connected alarm devices Period 1/2 - Specifies up to 2 different periods during with alarm devices will be used 8.3 - Alarm I/O First, log into the DVR as described in 3.1 - Logging into the System menu Click on...
  • Page 113 DVR Manual Other Settings Other Settings (cont’d) Alarm In - Selected which alarm input you would like to configure Source of Alarm - Choose between a local and net input Type - “Normal Open” or “Normal Close” Enable Tour - This automatically full screens the channel when an alarm is triggered Record Channel - The system will start recording the specified channel Latch- The duration of the alarm when triggered PTZ Preset - Have a preset be called on any installed PTZ camera...

  • Page 114: Rs-232

    Networking DVR Manual 8.4 - RS-232 First, log into the DVR as described in 3.1 - Logging into the System menu Click on then to enter the RS-232 menu Function - Select the function of the RS-232 connection of the DVR, there are multiple settings including “Keyboard "which is used when controlling the DVR with the MSP-KBD controller Baud rate - The speed at which data is sent and received...
  • Page 115 DVR Manual Other Settings Data Bits - 8 by default, only change if installation requires it Stop Bits - 1 by default, change if necessary Parity - Non by default...
  • Page 116 Advanced Settings DVR Manual...

  • Page 117: Chapter 9 - Advanced Settings

    Chapter 9 - Advanced Settings This chapter will cover many of the advanced settings in detail 9.1 - HDD Management First, log into the DVR as described in 3.1 - Logging into the System menu Click on then to enter the menu Continued on next page...
  • Page 118 Advanced Settings DVR Manual IDE - Displays all the available IDE channels on the DVR Master - An “O” is displayed where there is a working drive in the system, Master means that the drive is set as the master on the IDE channel Slave - Slave means that there is a drive configured as a slave on the same IDE channel as a Master Note...
  • Page 119 DVR Manual Advanced Settings Advanced Settings (cont’d) HDD No. - Select any available hard drive from the drop-down list Set to - This allows you to assign different drive functions like: ⇒ Read/Write - Drives set to this setting will store new video and overwrite when necessary ⇒...

  • Page 120: Alarm Output

    Advanced Settings DVR Manual 9.2 -Alarm Output First, log into the DVR as described in 3.1 - Logging into the System menu Click on then to enter the Alarm Output menu This screen shows you which Alarm Outputs are being used 9.3 - Alarm input First, log into the DVR as described in 3.1 - Logging into the System menu Click on...

  • Page 121: Manual Record

    DVR Manual Advanced Settings 9.4 - Manual Record First, log into the DVR as described in 3.1 - Logging into the System menu Click on then to enter the Manual Record menu Choose between Schedule or Manual Start/Stop Recording...

  • Page 122: Accounts

    Advanced Settings DVR Manual 9.5 - Accounts First, log into the DVR as described in 3.1 - Logging into the System menu Click on then to enter the Accounts menu Add User - Add new users to the system and set the desired permissions (Figure 9.51) Add Group - Create new groups in the system and give them specific permissions (Figure 9.52)
  • Page 123 DVR Manual Advanced Settings Figure 9.51 Figure 9.52...
  • Page 124 Advanced Settings DVR Manual Modify User - Change user permissions and what group they are in Modify group - Change group permissions...
  • Page 125 DVR Manual Advanced Settings Advanced Settings (cont’d) Modify Password - Use to change account passwords...

  • Page 126: Auto Maintenance

    Advanced Settings DVR Manual 9.6 - Auto Maintenance First, log into the DVR as described in 3.1 - Logging into the System menu Click on then to enter the Maintenance menu The auto maintenance feature can perform a scheduled reboot of the system once a week to ensure system stability, you can also set the DVR to Auto-Delete video files that are older than a certain amount of days 9.7 - TV Adjust...

  • Page 127: Color Setting

    DVR Manual Advanced Settings Deflate - Increasing this will increase the amount of padding on the corresponding side, this is especially helpful for when the screen is not centered Note You can also see these adjustments in real time if you are using a USB mouse 9.8 - Color Setting To adjust a channel’s individual color setting, full screen the channel, right-click and select “Color Setting”.
  • Page 128 Advanced Settings DVR Manual This will bring up the Color Setting menu You can adjust each channel’s color setting and make 2 different periods for day/night purposes. You can also adjust the Gain control to boost a weak video signal...
  • Page 129 DVR Manual Advanced Settings...
  • Page 130 Troubleshooting DVR Manual...

  • Page 131: Chapter 10 - Troubleshooting

    Chapter 10 - Troubleshooting This chapter will cover the remaining menu items and their role in troubleshooting 10.1 - Information Menu The information menu helps troubleshoot various issues, below is an overview of the functions found within this menu 10.1.1 - HDD Info First, log into the DVR as described in 3.1 - Logging into the System menu Click on then...
  • Page 132 Troubleshooting DVR Manual IDE - Displays the available IDE ports Master - Lists any drive that is set to master on the corresponding IDE channel with a “O” Slave - Lists any drive that is set to slave on the corresponding IDE channel This menu will display total and free space on all drives, along with a detailed analysis of each drive that is installed Type - The type can be set in the HDD Management menu...

  • Page 133: Bps

    DVR Manual Networking Troubleshooting (cont’d) In order to see the available times on the DVR, click the second page of the HDD Info menu will appear Here you can see the available search times that are on the DVR, with individual times shown per hard drive 10.1.2 - BPS First, log into the DVR as described in 3.1 - Logging into the System menu...

  • Page 134: System Log

    Troubleshooting DVR Manual This menu screen displays the speed at which video is being stored on the DVR. The wave will give you a visual representation of this usage KB/s - Kilobytes per second MB/H - Megabytes per hour 10.1.3 - System Log First, log into the DVR as described in 3.1 - Logging into the System menu Click on then...
  • Page 135 DVR Manual Troubleshooting Troubleshooting (cont’d) You can view many different things in the log, like what users have logged in to the system, irregular reboots, settings changed etc. You can also sort the events by type and also all events from the system...

  • Page 136: System Version

    Troubleshooting DVR Manual 10.1.4 - System Version First, log into the DVR as described in 3.1 - Logging into the System menu Click on then to enter the System Version menu Channels - Max amount of channels the system supports Alarm In - Total available alarm inputs Alarm Out - Max available alarm outputs System - Software version currently on the system...

  • Page 137: Online Users

    DVR Manual Troubleshooting Web - Software version for the web interface Serial No. - DVR’s serial information MAC - Physical address of the NIC (Network Interface Card) Note Have your system version ready when contacting technical support to ensure the most efficient troubleshooting 10.1.5 - Online Users First, log into the DVR as described in 3.1 - Logging into the System menu...
  • Page 138 FAQs DVR Manual...

  • Page 139: Faqs

    How do I playback video files on my PC? Download the latest version of the player from www.macepro.com PLEASE NOTE THAT THE INFORMATION IN THIS MANUAL MAY VARY FROM MODEL TO MODEL AND CHANGE WITHOUT NOTICE. FOR FURTHER HELP PLEASE CONTACT TECHNICAL SUPPORT @ 1 (866) 392-MACE...

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