Wireless Connection Troubleshooting - Technicolor TC8717C Setup And User Manual

8.1 Wireless connection troubleshooting

No wireless connectivity
Try the following:
Make sure that the wireless client is enabled (message like "radio on").

Make sure that the wireless client is configured with the correct wireless settings (Network Name, security settings).

If the signal is low or not available, try to reposition the Gateway.
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Make sure that the wireless client supports the wireless band, protocol and the selected wireless security that are currently

used by the access point.
Change the wireless

Make sure that the access point is enabled.
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For more information, see
Poor wireless connectivity or range
Try the following:
Check the signal strength, indicated by the wireless client manager. If the signal is low, try to reposition the Gateway.

If you are connected to the 5 GHz access point, try connecting to the 2.4 GHz access point instead.

Change the wireless

Use WPAWPA2-PSK (TKIP/AES) as encryption.

For more information, see
Change the wireless channel
Proceed as follows:
1 Browse to the Admin Tool (http://10.0.0.1), using a computer or device that is currently connected to you Gateway (either
wired or wirelessly).
For more information, see
2 Under Gateway, click Connection and then click WiFi.
3 The WiFi page appears. Click the EDIT button next to the access point that you want to modify.
4 The Edit page appears.
66
channel.
"Make sure that the wireless access point is enabled" on page
channel.
"4.1 How to configure the wireless settings" on page
"Accessing the Admin Tool" on page
67.
36.
29.
DMS-CTC-20131021-0004 v1.0