Customer Service - AMG evos User Manual

CUstomer serViCe

ContaCt information
toll free (Us & Canada)
Customer & Technical Service
X
local & international
Customer & Technical Service
X
Fax
X
E-mail
X
Web site
X
Advanced Microscopy Group customer service business
hours are 8:00 a.m. – 4:00 p.m. Pacific Standard Time. After
hours, you may leave a telephone message. We will return
your call the following business day.
disclaimer
Information provided by Advanced Microscopy Group, Inc. is believed to be accurate
and reliable. However, no responsibility is assumed by Advanced Microscopy Group
for its use. The information contained in this publication is subject to change without
notice. Words that Advanced Microscopy Group considers trademarks have been
identified as such. However, neither the presence nor absence of such identification
affects the legal status of any trademark. Units of measurement in this document
conform to SI standards and practices. All rights reserved. No part of this publication
may be reproduced, stored in a retrieval system, or transmitted in any form, be it
electronically, mechanically, or by any other means such as photocopying, recording,
or otherwise, without the prior written permission of Advanced Microscopy Group.
Thanks for being our valued customer! Advanced Microscopy Group, Inc. is a
Seattle-area (Mill Creek, WA) optical equipment design and manufacturing firm
with a domestic and international client base. Advanced Microscopy Group
designs, develops, and manufactures optical systems and software for scientific,
biotechnology, industrial, and educational fields.
amgmicro.com
866-614-4022
425-368-0444
425-368-0555
info@amgmicro.com
www.amgmicro.com
warranty information
statement of limited product warranty
EVOS™ microscopes are warranted to be free of all defects in material
and workmanship for a period of 60 months (5 years) from the date
of delivery. The warranty does not apply to any instrument which has
become worn, defective, damaged, or broken due to normal wear,
abuse, misuse, tampering, or unauthorized repairs. Under this warranty,
Advanced Microscopy Group will repair or replace, without charge to the
purchaser, any part which, upon our examination, appears to be defective
in materials or workmanship.
returned Goods policy for repair or replacement parts
To return goods for repair or replacement, please contact Advanced
Microscopy Group Customer Service by one of the numbers at the
left. Please be prepared to supply the following information:
-
Your name, return shipping address and telephone
number
-
Catalog/Model number of the item(s) you are returning
-
Serial Number(s), if applicable
-
Description of the product's problem or reason for the
return
-
Date the item was purchased
-
Distributor information, if applicable
A Westover Representative will issue you a Return Materials
Authorization (RMA) number. Please label the outside of your
shipping container with this number. For any additional information,
please call Customer Support: 1-866-614-4022 or 1-425-368-0444.
aDVanCED MICROSCOPY GROUP, InC.
18421 Bothell-Everett Hwy
Suite 150
Mill Creek, WA 98012
16
eVos™ User Guide