Table of Contents
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Section 5 – Technical Support
5.1
Introduction
The main Wavestore Software Manual (Document No: WSUSA‐MAN‐0018‐001 Wavestore Manual V5.46)
contains more detailed information on configuration and operation of the server.
This is included on the Wavestore installation DVD, and can also be downloaded from the Wavestore website
http://www.wavestoreusa.com. This website also contains further technical information and FAQ sections.
For further technical assistance, please email support@wavestoreusa.com, or call the WavestoreUSA Technical
Support line in the US +1 877.221.0426, Monday‐Friday 8:30am‐5:30pm).
Before contacting Wavestore Technical Support, please note the serial number of your Wavestore server (Wxxxx).
This will be located on a label on the front or rear panel of the server. Please also take a note of the server
software currently installed (menu path View ‐> Setup ‐> Devices ‐> General ‐> Distribution).
In order to resolve certain issues, it may be necessary for Wavestore staff to log into the Wavestore servers
remotely via an external internet connection.
5.2
Frequently Asked Questions
I connect and power up the Wavestore server, but nothing is displayed on the monitor.
Does the Wavestore server "beep" shortly after it is powered up? If not then there is may be a hardware failure
within the graphics card or the motherboard.
I connect my monitor to the Wavestore server and watch the server boot normally, but the final screen is not
viewable i.e. either a black or very noisy picture.
Once the server has completed booting up, press CTRL + ALT + BACKSPACE to reconfigure the output resolution.
I cannot login to the server using the client on the server box, using server name "localhost?"
This can be caused by the configured IP address on the server clashing with the IP address of another device on
the network. In the "Server" field on the Login Dialog box, replace "localhost" with the IP address 127.0.0.1, and
you will now be able to login.
Section 3.4 describes how to reconfigure the server IP address if required.
Why can't I connect to my Wavestore server from a remote client PC?
First, try pinging the Wavestore server from your PC (Start Menu ‐> Command Prompt ‐> ping [Wavestore server
IP address]). You can confirm the Wavestore server IP address settings by following the menu path View ‐> Setup ‐
> Network.
If the server does not return the ping, there is likely to be network connectivity issue between the PC and the
server.
To check the server, configure a fixed IP address on your PC that is in the same address range as the server,
connect the PC to the server using a crossover cable, then try pinging the server once again.
If the server returns the ping, then the problem lies on the network connection between the client PC and the
server.
If the server does not return the ping, the fault may lie with the server itself.
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