Service; Warranty Conditions; After-Sale Service - Tenmars TM-507 User Manual

7. SERVICE

7.1.

WARRANTY CONDITIONS

This instrument is guaranteed against material or production defects, in accordance with our general
sales conditions. During the warranty period the manufacturer reserves the right to decide either to
repair or replace the product.
Should you need for any reason to return back the instrument for repair or replacement take prior
agreements with the local distributor from whom you bought it. Do not forget to enclose a report
describing the reasons for returning (detected fault). Use only original packaging. Any damage
occurred in transit due to non original packaging will be charged anyhow to the customer.
The manufacturer will not be responsible for any damage to persons or things.
The warranty doesn't apply to:
• Accessories and batteries (not covered by warranty).
• Repairs made necessary by improper use (including adaptation to particular applications not
foreseen in the instructions manual) or improper combination with incompatible accessories or
equipment.
• Repairs made necessary by improper shipping material causing damages in transit.
• Repairs made necessary by previous attempts for repair carried out by non skilled or
unauthorized personnel.
• Instruments for whatever reason modified by the customer himself without explicit authorization of
our Technical Dept.
The contents of this manual may not be reproduced in any form whatsoever without the
manufacturer's authorization.
Our products are patented and our logotypes registered. We reserve the right to modify
specifications and prices in view of technological improvements or developments which
might be necessary.
7.2.

AFTER-SALE SERVICE

Shouldn't the instrument work properly, before contacting your distributor make sure that batteries are
correctly installed and working, check the test leads and replace them if necessary. Make sure that
your operating procedure corresponds to the one described in this manual.
Should you need for any reason to return back the instrument for repair or replacement take prior
agreements with the local distributor from whom you bought it. Do not forget to enclose a report
describing the reasons for returning (detected fault). Use only original packaging. Any damage
occurred in transit due to non original packaging will be charged anyhow to the customer.
The manufacturer will not be responsible for any damage to persons or things.
EN - 19
TM-507