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Broadview OfficeSuite Simplicity Setting Up

Cordless phone and base station
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Setting Up Your Cordless Phone
BVN 10
and Base Station for your OfficeSuite
Simplicity
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Summary of Contents for Broadview OfficeSuite Simplicity

  • Page 1 Setting Up Your Cordless Phone BVN 10 and Base Station for your OfficeSuite Simplicity System ™...
  • Page 2 Welcome to OfficeSuite Simplicity ™ Your new OfficeSuite Simplicity™ all-inclusive communication system is ready to be put to use. This complete system includes a state-of-the-art cordless phone system with dozens of advanced features, a toll-free phone number and service, as well as unlimited calling within the United States, Canada, Puerto Rico and the US Virgin Islands. It also includes online fax service so you can send and receive faxes from virtually any internet connected device, even your smartphone.

  • Page 3: Table Of Contents

    Setting Up Your System and Features through the OfficeSuite Simplicity™ Website ......

  • Page 4: What Is In The Box

    What is in the Box All of the items below are included in this purchase. If you are missing any items, please be sure to contact us immediately at 1-800-705-4000. HandSeT CHarging Cradle BelT CliP POWer COrd fOr CHarging Cradle BaSe STaTiOn POWer COrd fOr eTHerneT CaBle...

  • Page 5: Station Options

    Station Options COrdleSS PHOne BaSe STaTiOn Put cordless phones anywhere you need Connect up to 12 phones within 150 feet them and give your employees the freedom using two base stations. to move around the office. COrdleSS deSk PHOne Cordless desk phones feature an enhanced speakerphone and 12 additional one-click speed dials that put your employees in control.

  • Page 6: Connecting Your Phone To An Existing Base Station

    Connecting Your Phone to an existing Base Station It is important that Installing the OfficeSuite Simplicity™ system is easy and should only take a few minutes. you follow these steps in order. Instructional videos are also available by clicking on the Help tab on the website www.broadviewnet.com/support.
  • Page 7 Local Area Network or Internet Router Base Station Wall Outlet Connecting Your Phone to an existing Base Station...
  • Page 8 To ensure your system is up-to-date with the most current release of software, momentarily disconnect power from the Simplicity base station (leave the Ethernet cable connected) and then reapply power. If new software is available, the base station will download it from Broadview’s servers and install it on the base station and the amber blue phones.
  • Page 9 Phone Charging Cradle Base Station Cordless Handset Wall Outlet To make an external call, simply dial the phone number and press the phone key. To make an internal call, just dial the extension of the phone you would like to call (103) and press the phone key.

  • Page 10: Setting Up Your System And Features Through The Officesuite Simplicity™ Website

    Setting Up Your System and features through the OfficeSuite Simplicity™ Website aSSIgNINg pHONeS TO yOUR exTeNSIONS Sign in to your OfficeSuite Simplicity™ account at http://simplicity.broadviewnet.com with your email OfficeSuite Simplicity™ is so flexible that any phone address and password you used to create your account.
  • Page 11 From the Business hours widget, click configure Business hours to get started. You can also set up multiple Business Hour profiles, which will be useful if different departments work different hours. Setting Up Your System and features through the OfficeSuite Simplicity™ Website...
  • Page 12 Routing for each phone number. In an emergency, like a power outage or office closure, simply click enable All overrides to temporarily re-route calls. Then, when the event is over, click Disable emergency override Routing. Setting Up Your System and features through the OfficeSuite Simplicity™ Website...
  • Page 13 Click the upload a .wav file or .mp3 file radio button under Audio File options on the Digital Receptionist widget. Click Browse, choose your file, then click use This Audio File. Setting Up Your System and features through the OfficeSuite Simplicity™ Website...

  • Page 14: Unanswered Calls

    You can search for specific phone numbers and set your own date ranges to filter results. You can also download data into Excel for further analysis. 555.755.6450 Setting Up Your System and features through the OfficeSuite Simplicity™ Website...
  • Page 15 SeTTINg Up CallINg peRMISSIONS Certain types of outgoing calls can be blocked on any extension. The types of call permissions are: Block All Calls, Allow Local Calls Only, Local/LD (no international), Setting Up Your System and features through the OfficeSuite Simplicity™ Website...
  • Page 16 Reset. To change the names in the directory, click on Directory Settings and then edit the names individually or click edit All to modify all the names in the directory. Press Save when done. 5557556450 Setting Up Your System and features through the OfficeSuite Simplicity™ Website...

  • Page 17: Making A Call

    Settings tab on the my Account Dashboard. Your information is found under my Service Address. A copy of the E911 Policy can be found at www.broadviewnet.com/terms. Setting Up Your System and features through the OfficeSuite Simplicity™ Website...
  • Page 18 Slide the call Twinning for This extension toggle to oN and click the Save Twinning Settings button. 5557556450 555.555.5555 Setting Up Your System and features through the OfficeSuite Simplicity™ Website...
  • Page 19 If you select Another Phone, either select an extension on the system from the drop-down list, or enter an external number starting with the area code. Press Save when done to save your call forwarding configuration. 555.555.5555 Setting Up Your System and features through the OfficeSuite Simplicity™ Website...
  • Page 20 Regardless of which option you choose, someone from the Broadview staff will contact you to assist you with transferring your number. Finally, enter the email address where you wish Setting Up Your System and features through the OfficeSuite Simplicity™ Website...
  • Page 21 For more information on how to get started and how HD Meeting works, view our Quick Start Guide, which can be found under the help tab in the Simplicity website. 555.555.5555 Setting Up Your System and features through the OfficeSuite Simplicity™ Website...
  • Page 22 Log in to the OfficeSuite Simplicity™ website http://simplicity.broadviewnet.com and locate the Toll-Free widget. Click on Repoint and enter the number you’d like to retrieve the calls, then press Save. Setting Up Your System and features through the OfficeSuite Simplicity™ Website...
  • Page 23 Activate Service and follow the steps. Once your free account is activated, you can click on Purchase more hD meeting accounts in the same section and follow the simple instructions. Setting Up Your System and features through the OfficeSuite Simplicity™ Website...
  • Page 24 3 - Delete 0 - Help via email and Text 6 - Message Information OfficeSuite Simplicity™ can send your voicemail message to any email address and notify you via Setting Up Your System and features through the OfficeSuite Simplicity™ Website...
  • Page 25 OfficeSuite® phone will go out. To get the app, simply download it from your smartphone and follow 5557554501@message... the simple instructions at: http://simplicity.broadviewnet. com/support. Setting Up Your System and features through the OfficeSuite Simplicity™ Website...

  • Page 26: Setting Up System Features And Preferences Using Your Phone

    Setting up System features and Preferences Using Your Phone Speaker Headset Jack Soft keys volume Phonebook Power Talk On Talk Off intercomm voicemail Mute Microphone...
  • Page 27 peRSONal pROgRaMMaBle keyS MakINg a Call FROM aNOTHeR lINe The cordless handset has 10 programmable speed dials. If your phone has multiple lines associated with it, and you would like to use a line other than the default line, To program speed dials: enter the number, or select a record in the Phonebook/ call Log list.

  • Page 28: Answering Calls

    aNSweRINg CallS CallINg aNOTHeR exTeNSION ON THe SySTeM When there is an incoming call, press the green Talk Instantly connect with any extensions on the system by on key to answer the call. After the call is connected, simply dialing the extension (e.g., 102) and pressing the pressing the green Talk on key again will change it to green Talk on key.

  • Page 29: Call Hold

    Press the Accept soft key to answer the second caller Call CONFeReNCe OR -way CallINg and put the current call on hold. When active on a call, select 2nd call then external call. Enter the number of the party to conference with Press the Reject soft key to reject the call and send it to the area code or the three digit extension and press the your forwarding destination.
  • Page 30 CONTaCTS OfficeSuite Simplicity™ allows you to have a Private Phonebook (phone only) and a Shared Phonebook (for all phones on the system). To access the phonebook, press oK and scroll over to the second icon that looks like an open book called contacts and click oK.
  • Page 31 The Time and Date is synchronized automatically with If you have misplaced a handset, it is easy to page your Broadview’s network. If you would like to edit these phones to find the handset. Press and release the settings manually, press oK. Then select Settings (the Page key (white phone icon) on the side of the base wrench icon).
  • Page 32 we aRe HeRe TO Help! pleaSe CONTaCT US aT: Customer Support Phone: 800.221.4625 officesuitesupport@broadviewnet.com email: www.broadviewnet.com/support...

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