Troubleshooting - Buckeye X80 User Manual

14. Troubleshooting

14. Troubleshooting
Can't connect to PC Base with X-Series Network Manager.
Make sure the computer meets the minimum requirements: Windows XP or later, 128 MB RAM,
1.5 GB disk space, USB port.
Make sure the USB drivers are installed on the computer. They can be downloaded at
http://www.buckeyecam.com/site/support.html
Try closing X-Series Network Manager and unplug the USB cable. Plug the USB cable back in,
start X-Series Network Manager and try to connect again.
Can't connect to a Cell Base with X-Series Network Manager.
Make sure the power supply is connected properly, either a 12 V battery or AC/DC wall adapter.
Make sure the Off/On toggle switch is in the On position.
Make sure you have an active cellular data account.
Make sure you have entered the IP Address/Domain name and Authentication code correctly from
the Information Sheet.
Disable any anti-virus or firewall software that my be blocking the connection.
Make sure that there is a good cell signal in the area where the Cell Base is. Does your phone
have good service?
Can't connect to a Net Base with X-Series Network Manager.
Make sure the AC/DC wall adapter is plugged in properly.
Make sure the Off/On toggle switch is in the On position.
Make sure you are connected to the local network with an Ethernet cable.
Make sure you have the correct IP address/Domain name entered.
Make sure you have the authentication code entered correctly from the Information Sheet.
Camera can't get a signal to the PC Base from a camera using standard antennas.
Make sure the antenna is connected properly.
There must be a limited amount of obstructions between the camera and the PC Base. There
should be few trees, no large hills, buildings or structures.
Make sure the distance between the PC Base and the camera is less than 2 miles.
Try moving the PC Base. Do not put the PC Base in a basement. If possible, move it to a
window that is facing the direction of the camera.
Upgrade the PC Base antenna to a 40" Omnidirectional mounted as high as possible using 400
series cable available from Buckeye Cam.
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