Troubleshooting - SoftBank 930N User Manual

Troubleshooting

Problem Possible Cause & Remedy
Cannot turn on Is battery properly installed?
handset.
Is battery exhausted?
It takes a long It takes time if there are large amounts
time to turn on of data (e.g., Phone Book entries) saved
handset. on handset.
Cannot charge Is battery properly installed?
battery.
Is AC Charger plugged into an outlet
Charging Indicator
properly?
does not light up.
Is the connector of AC Charger
correctly inserted into handset?
Battery drains too Has the battery reached the end of its
fast. service life?
The battery life may shorten depending
on the usage environment.
The battery operation time fluctuates
according to how you use handset.
Cannot make Is handset out of service area or in a
calls. location with a weak signal?
Is a maximum call cost limit set?
15
15
-6
Refer to Problem
P. 1-14 Cannot make calls
using Keypad.
P. 1-22
-
A message is
P. 1-14 heard saying that
the number you
P. 1-16
have reached is
not in service.
Only a busy tone is
heard after dialing
a phone number.
P. 1-14
Cannot receive
calls.
The incoming
ringtone does not
sound.
The other party s
'
-
voice is difficult to
hear during calls.
P. 14-14
Possible Cause & Remedy
Is Keypad Lock active?
Is Dial/Sending Mail specified to be
locked in Original (Dial) Lock mode?
Is Restrict Dialing set?
Did you include the area code when
dialing a phone number?
Does Network is busy at this moment
Please try again later appear in
Display?
Is handset in Emission OFF Mode?
Is handset in Manner Mode?
Is Ring Volume set to Silent?
Is the earpiece properly placed against
your ear?
Is anything obstructing the speaker if it
is in handsfree mode?
Is the earpiece volume properly
adjusted?
Refer to
P. 4-4
P. 4-3
P. 2-23
-
-
P. 4-6
P. 1-20
P. 14-8
-
-
P. 3-3,
P. 3-8