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CLEANING AND CARE
MAINTAINING THE
STONEWARE CROCK
Your stoneware cooking crocks have
been designed not only for cooking
function but also as attractive serving
pieces. Please follow these simple
steps to preserve the appearance and
performance of the stoneware.
Your stoneware cannot withstand the
shock of sudden temperature changes.
Always allow the stoneware to cool
before cleaning. If the stoneware is cold,
do not add hot water or hot ingredients
to it. If the stoneware is hot, do not
add cold water or cold ingredients
to it. Stoneware should be at room
temperature before adding foods. If the
stoneware crock has been preheated
or is hot to the touch DO NOT add cold
foods. Sudden temperature changes
may cause your stoneware to crack.
When washing the stoneware crocks,
never use abrasive scouring pads or
harsh detergents as these may scratch
the surface. Always use warm water,
mild liquid detergent and soft sponges
or cloths. To loosen any cooked-on
food, fill the stoneware crock with warm
soapy water and allow to soak for 20 to
30 minutes.
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CLEANING THE SLOW
COOKER
Always ensure the slow cooker is
unplugged and cool before cleaning.
Once the slow cooker has cooled,
remove all excess contents from the
stoneware. Fill the stoneware with
warm, soapy water and allow to soak
for 20 – 30 minutes to loosen any
remaining food particles. Use a cloth,
sponge or rubber spatula to scrape
away any remaining food residue. Pour
out the soapy water and carefully wash
the stoneware with a soft sponge or
cloth. Rinse and dry thoroughly. Wash
the glass lid in warm, soapy water or
place on the top rack of the dishwasher
only.
The outside of the slow cooker housing
can be wiped with a clean damp
cloth or sponge. A nonabrasive liquid
detergent may be used to remove
stubborn stains.
NOTE: · The removable stoneware crock will
not withstand the shock of sudden
temperature changes. To wash your
slow cooker right after cooking, use
hot water. NEVER use cold water if
the removable crock is still hot.
· Never immerse the slow cooker
housing, cord, base or plug in water
or any other liquid while cleaning.
· Do not use abrasive cleansers or
metal scouring pads on any part
of the slow cooker as these could
scratch the surface.
TROUBLESHOOTING & WARRANTY
BEFORE YOU CALL FOR SERVICE
IF THE SLOW COOKER FAILS TO OPERATE:
A) Check to make sure that the slow cooker is plugged in securely. If it is not, remove
the plug from the outlet, wait 10 seconds and plug it in again securely.
B) Check for a blown circuit fuse or a tripped main circuit breaker. If these seem to
be operating properly, test the outlet with another appliance.
IF NONE OF THE ABOVE SOLVES THE PROBLEM, CONTACT A QUALIFIED
TECHNICIAN. DO NOT TRY TO ADJUST OR REPAIR THE SLOW COOKER
YOURSELF.
CUSTOMER SERVICE
IMPORTANT
DO NOT RETURN THIS PRODUCT TO THE STORE
If you have a problem with this product, please contact the
W Appliance Co. Customer Satisfaction Center at 1-855-855-0294.
DATED PROOF OF PURCHASE, MODEL # AND DATE CODE
REQUIRED FOR WARRANTY SERVICE
TROUBLESHOOTING
Troubleshoot your problem by using the chart below. If the slow cooker still does
not work properly, contact W Appliance Co. customer service center or the nearest
authorized service center. Customers must never troubleshoot internal components.
TROUBLE
POSSIBLE CAUSE
Appliance does not
Appliance is not plugged in
turn on
POSSIBLE REMEDY
Check that appliance is
plugged into a working outlet
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