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Support
For immediate assistance, please contact your local IT helpdesk. For further assistance you may
contact ETC at:
support@essentialtel.com
Please include your name, location, and a brief
description of the problem you are having.
Specifications
Frequency Response: 150 – 6kHz
Distortion .05% at max output
5 VDC USB Powered
Size: 4"W x 7"D x 2"H
Weight: 1.75 LB
150mA Nominal Current Consumption
8 BTUs per Hour Output
175 Hz – 6.5 KHz Bandwidth Limited Frequency Response
568b compliant RJ-45
VM-10 Hardware Product Limited Warranty
ETC warrants that your ETC hardware product shall be free from defects in material and workmanship for
the length of time specified in the Warranty Periods below, beginning from the date of purchase. Except
where prohibited by applicable law, this warranty is nontransferable and is limited to the original purchaser.
This warranty gives you specific legal rights, and you may also have other rights that vary under local laws
Remedies
ETC's entire liability and your exclusive remedy for any breach of warranty shall be, at ETC's option, (1) to
repair or replace the hardware, or (2) to refund the price paid, provided that the hardware is returned to the
point of purchase or such other place as ETC may direct with a copy of the sales receipt or dated itemized
receipt. Shipping and handling charges may apply except where prohibited by applicable law. ETC may, at
its option, use new or refurbished or used parts in good working condition to repair or replace any hardware
product. Any replacement hardware product will be warranted for the remainder of the original warranty
period or thirty (30) days, whichever is longer or for any additional period of time that may be applicable in
your jurisdiction. This warranty does not cover problems or damage resulting from (1) accident, abuse,
misapplication, or any unauthorized repair, modification or disassembly; (2) improper operation or
maintenance, usage not in accordance with product instructions or connection to improper voltage supply;
or (3) use of consumables, such as replacement batteries, not supplied by ETC except where such
restriction is prohibited by applicable law.
How to Obtain Warranty Support
Before submitting a warranty claim, we recommend you contact ETC support at support@essentialtel.com
for technical assistance. Valid warranty claims are generally processed through the point of purchase
during the first thirty (30) days after purchase; however, this period of time may vary depending on where
you purchased your product – please check with ETC for details. Warranty claims or other product related
questions should be addressed directly to ETC. The addresses and customer service contact information
for ETC can be found in the documentation accompanying your product and on the web at
www.essentialtel.com.
VM-10 Installation Guide
Rev 05.12
Page 18 of 19
Essential Trading Systems Corp.
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