Support - Intrepid Control Systems RAD-Moon User Manual

Data Sent by the Conventional Ethernet Device is Not Received
The conventional Ethernet side does not have separate transmit and receive LEDs, so start
by disconnecting the BroadR-Reach cable from the RAD-Moon. This will ensure that any
flickering of the Activity LED indicates data received by the RAD-Moon from the conventional
Ethernet device (rather than data the RAD-Moon is transmitting). If after doing this you do not
see this LED lit, the device may not be transmitting, or there may be a problem with the regular
Ethernet cable.
If the Activity LED is lighting up, reattach the BroadR-Reach cable to the RAD-Moon, and
check the connection to the Automotive Ethernet device. Again, try a new cable if this is
feasible.
If you are unable to resolve the issue, please contact Intrepid using the information below.
Difficulty Removing BroadR-Reach Cable from Mini50 Jack
Mini50 connectors can be troublesome to use for those not familiar with them. Be sure to press
all the way down on the small tab in the middle of the cable connector before attempting to pull
it out of the jack. Do not pull the plug out by the wires or you may damage the cable.
8

Support

If you have a problem you cannot resolve on your own, or need any other assistance in using
your RAD-Moon, feel free to contact Intrepid Control Systems by phone or email using the
following contact information:
• Phone: (800) 859-6265 or (586) 731-7950, extension 1.
• Fax: (586) 731-2274.
• Email: icssupport@intrepidcs.com
Intrepid's normal support hours are from 8 am to 5 pm, Monday to Friday, United States
Eastern time. If you require assistance outside standard business hours, feel free to contact us
and a member of our support team will get back to you as soon as possible.
Version 1.1 - May 6, 2015
RAD-Moon User's Guide
10 © 2015 Intrepid Control Systems, Inc.