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Summary of Contents for Handpoint Mobile POS
- Page 1 Handpoint Mobile POS User Guide l Handpoint Mobile POS l www.handpoint.com l support@handpoint.com l...
- Page 2 If you have any questions or need further assistance please contact the Handpoint Support Team: support@handpoint.com l Handpoint Mobile POS l www.handpoint.com l support@handpoint.com l...
- Page 3 2.3.6 + and iOS 4.0. If you do not have access to Play Store / App Store, you will have to start by creating an account to be able to download the app. l Handpoint Mobile POS l www.handpoint.com l support@handpoint.com l...
- Page 4 2. Log-in for the Handpoint App The first time the Handpoint App is opened, a log-in passcode must be created. This passcode will be used to log-in to the Handpoint App. The passcode can be changed at any time under „settings“ in the Handpoint App.
- Page 5 2. The app will ask: „do you want to activate your shared secret?“ (android) or „shared secret saved“ (iOS). Choose „OK“. 3. Log in to the Handpoint app with your four digit passcode to finalise the activation. Now the shared secret has been activated. You can use your card reader with any Android or iOS device you like.
- Page 6 5. Your device will ask you if you are sure you want to pair the devices, Select „Pair“. The card reader should now connect to your android device automatically. A small blue POS symbol will appear in the upper left corner of your device. l Handpoint Mobile POS l www.handpoint.com l support@handpoint.com l...
- Page 7 „Parameters updated“ will display on the screen. The connection between the devices will be lost during this update process. The connection will be re-established when the next transaction is made. l Handpoint Mobile POS l www.handpoint.com l support@handpoint.com l...
- Page 8 ECURITY Passcode – This field allows the passcode used to login to the Handpoint App to be changed. App Lock Timeout – This field allows the delay before the app automatically locks to be adjusted as required.
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Page 9: Accepting Payments
(see instructions below). If the card is a magnetic stripe card, the customer will be prompted to sign the screen of the app to confirm the payment. l Handpoint Mobile POS l www.handpoint.com l support@handpoint.com l... - Page 10 Sending Receipts When a payment has been made a receipt will automatically open in the Handpoint App. If the customer would like a receipt it is possible to send it by email or text message. 1. Ask the customer for an email address or phone number 2.
- Page 11 Refund It is easy to refund transactions using the Handpoint Card Reader and App. Note that to be able to refund a transaction, the cardholder and card must be present. Go to the Menu Screen and select „Refund“. Enter the amount to be refunded.
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Page 12: Support Mode
Support Mode If the solution is not functioning correctly it can be useful for Handpoint Support to receive detailed information (logs) from the app to be able to investigate the issue at hand. To enable the collection of logs Support Mode needs to be turned on.
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