Related Manuals for Handpoint Emerchantpay PAX A920
Summary of Contents for Handpoint Emerchantpay PAX A920
- Page 1 Handpoint SmartPOS User guide PAX A920 Version 01, 01 July 2021 SmartPOS User Guide: PAX A920 | v01, 01 July 2021...
- Page 2 Table of contents SmartPOS User Guide: PAX A920 1. Welcome 1.1 About the SmartPOS PAX A920 1.2 Terminal overview 1.3 Getting started 2. Battery 3. Security 4. Printing 5. Refunds 6. Tipping options 7. How to send the receipt over email or phone 8.
- Page 3 Handpoint Platform. The Pax A920 can be used together with either the Handpoint app or a full Point of Sale system (in which case, please contact your POS solution provider for support).
- Page 4 1.2 Terminal overview Below you will find all the features and buttons available on the PAX A920. Contactless payments MSR payments Printing paper cover latch Front camera fixed 0.3 MP Rear camera auto zoom 5 MP Serial number Volume down Volume up button button Power button...
- Page 5 1.3 Getting started 3. Once removed, you should see your SIM card in the SIM1 card slot (on the left-hand side) otherwise insert it here (see the below You can choose to operate your PAX A920 either with Wi-Fi or with image).
- Page 6 3. Security password could be 9876 depending on the hardware). Handpoint’s payment platform includes stringent P2PE (point to point b. Select “More”. encryption) security that protects sensitive card data. As a merchant, c. Select “Cellular Networks”. you’re responsible for the security at the point of sale, so be sure to d.
- Page 7 5. Refunds When you initially receive your PAX A920, you will notice that the refund option is disabled by default. To enable refunds on your terminal, please contact cp@emerchantpay.com or call us at 08001123344. Follow the steps below to perform a refund on PAX A920: Step 01 Step 02 Step 03...
- Page 8 *The refund amount can be smaller or equal to the original transaction amount. Only one refund per original transaction is allowed. Step 04 Step 05 Step 06 Enter the amount to refund (limited to the Prompt the customer to insert/swipe/ (optional) Resend the receipt.
- Page 9 6. Tipping Options Tipping options are available on your PAX A920. If you choose to enable tipping, customers can choose to tip based on a percentage and/or a custom, flat amount. These options can work separately or together. To enable tipping on your device, follow these steps: Step 01 Step 02 Step 03...
- Page 10 Step 04 Step 05 Step 06 Enable the button “Allow custom Enable “Skip Button” if you want customers to Enter the amount of the transaction and amount” for the option to choose be able to skip the tipping options altogether. click “PAY”.
- Page 11 Step 07 Step 08 Step 09 The “Tip Menu” screen gives the option If “Custom Amount” is selected, a keypad Insert or tap the customer’s card to to select a tip as a percentage of the total will appear to enter the flat amount to be finalize the transaction.
- Page 12 7. How to send the receipt over email or phone Step 10 Step 01 Step 02 The “AUTHORISED” screen signals that After you complete a transaction, the You will be able to send the receipt as the transaction has gone through. You option “SEND DIGITAL RECEIPT”...
- Page 13 Step 03 Step 04 Step 05 This option is also available for previous Choose which copy of the receipt you want The device will show you the receipt for transactions. Go to the transactions menu to send and tap on it. the transaction.
- Page 14 8. Analytics The analytics tab is available in the far left-bottom icon in the Handpoint application. Step 06 Step 07 You will be redirected to the screen The recipient will receive email with the Within the application environment, you can for the email and phone number of information regarding the transaction.
- Page 15 9. Troubleshoot and FAQ’s Questions Answers No. If your POS provider is integrated with a Handpoint PAX, you can Does my Handpoint PAX need to be connected to the same internet securely connect your POS software to your Handpoint PAX terminal network as my computer or tablet? regardless of your terminal’s internet connection.
- Page 16 Where is my POS software/app on my Handpoint PAX? Open the PAX Store icon or the Handpoint App icon on your PAX A920 landing screen. Handpoint PAX says: Failed card reader authentication First, try to restart your POS application. If that doesn't work, go to the terminal settings (pwd is pax9876@@ or 9876) →...
- Page 17 More questions? We’re here to help! Contact us at 08001123344 or email us at helpdesk@emerchantpay.com. emerchantpay.com SmartPOS User Guide: PAX A920 | v01, 01 July 2021...
- Page 18 Copyright © 2021, emerchantpay ltd. emerchantpay limited is registered as an Authorised Electronic Money Institution with Financial Conduct Authority (FCA United Kingdom). emerchantpay is part of emerchantpay group. emerchantpay limited is a principal member of VISA and Mastercard and an acquirer in its own right. emerchantpay corporation is a registered ISO/MSP of Elavon, Inc.
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