Motorola W510 Service Manual
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Motorola W510 Service Manual

Motorola W510 Service Manual

Digital wireless telephone gsm/850/900/1800/1900 gprs/edge
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Download this manual See also: Owner's Manual, User Manual
Level 1 & 2 Service Manual
6809509A89-O
W510
Digital Wireless Telephone
W510 GSM 850/900/1800/1900 GPRS/EDGE

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Summary of Contents for Motorola W510

  • Page 1 Level 1 & 2 Service Manual 6809509A89-O W510 Digital Wireless Telephone W510 GSM 850/900/1800/1900 GPRS/EDGE...
  • Page 2 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2007. All rights reserved. Mobile Devices Business, Sawgrass International Concourse...

  • Page 3: Table Of Contents

    Level Service Manual Contents Contents Contents ................4-i Introduction .

  • Page 4: Contents

    Contents March 01, 2007...

  • Page 5: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on a label usually located under the battery.

  • Page 6: About This Service Manual

    Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.

  • Page 7: Warranty Service Policy

    Customer’s original phones will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High Tech Centers will perform level 4 (full component) repairs.

  • Page 8: Parts Replacement

    When ordering replacement parts or equipment, include the Motorola part number and description used in this service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

  • Page 9: Specifications

    Level 1 and 2 Service Manual Specifications General Function Specification Frequency Range GSM 850 824-848 MHz Tx 869-893 MHz Rx Frequency Range GSM 900 880-915 MHz Tx (with EGSM) 925-960 MHz Rx Frequency Range DCS 1800 1710-1785 MHz Tx 1805-1880 MHz Rx Frequency Range PCS 1900 1850-1910 MHz Tx 1930-1990 MHz Rx...
  • Page 10 W510 Speech Coding Functions Specification Speech Coding Type Regular pulse excitation/linear predictive coding with long term prediction (RPE LPC with LTP) Bit Rate 13.0 kbps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 kbps...

  • Page 11: Product Overview

    GSM 850 MHz, GSM 900 MHz, 1800 MHz Digital Cellular System (DCS), and PCS 1900 MHz bands. W510 telephones have a clam form factor. They feature an externally viewable 96 x 80 65K color STN CLI display for caller identification with date/time, and an internal 176 x 220 262K TFT color display located in the flip.
  • Page 12 WML) or directly in WML if available. The information is then passed to the mobile subscriber via the mobile network. The W510’s microbrowser can be configured for baud, idle timeout, line type, phone number, and connection type. ➧...

  • Page 13: Caller Line Identification

    ➧ User must subscribe to a caller line identification service through their service provider. Personal Information Management The W510 telephone contains a built in calendar with date book reminders and phonebook that can be synchronized easily to a computer. 6809509A89-O...

  • Page 14: General Operation

    W510 General Operation Controls, Indicators, and Input/Output (I/O) Connectors The W510 controls are located on the front and sides of the device, and on the keyboard, as shown in Figures 1 and 2. Internal Earpiece Main Display Left Soft Key...
  • Page 15 Level 1 and 2 Service Manual Voice Command Key Volume Keys Smart Key EMU Connector 061419o Figure 2. Telephone Controls and Indicators Locations (Sides) Indicators, in the form of icons, are displayed on the LCD (see Figure 3). 3. Bluetooth 4.

  • Page 16: Menu Navigation

    Low Battery. Menu Navigation W510 telephones are equipped with an icon and graphical-based user interface. All of the phone’s features can be accessed with a 5-way navigation key that allows you to move easily through menus and select menu items.

  • Page 17: Battery Information

    Level 1 and 2 Service Manual Figures 4 shows the Idle Screen display. Service Provider 10:15 am Recent Calls Messages Contacts Web Access Left Soft Key Right Soft Label Key Label Options Main Menu 061421o Figure 4. Main Screen Display Battery Information Battery Charge Indicator The telephone displays a battery charge indicator icon in the idle screen to indicate the battery...

  • Page 18: Tools And Test Equipment

    Generic press tool lens. 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023. 2. Not available from Motorola. To order, contact: AMS Software & Elektronik GmbH, c/o Holger Grube, Lise-Meitner- Straße9 D-24941 Flensburg Tel.: +49-461-90398-0 Fax: +49-461-90398-50.

  • Page 19: Disassembly

    Disassembly Disassembly The procedures in this section provide instructions for the disassembly of a W510 telephone. Tools and equipment used for the phone are listed in Table 1, preceding. Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD).
  • Page 20 Disassembly Lift the end of the battery and remove it completely. See Figure 2. Battery 061423o Figure 2. Removing the Battery There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer.

  • Page 21: Removing And Replacing The Subscriber Identity Module (Sim) And Memory Card

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Subscriber Identity Module (SIM) and Memory Card Remove the battery door and battery as described in the procedures. memory card slot 061424o Figure 3. Removing the SIM and Memory Card Slide the SIM away from the SIM holder, as shown in Figure 3.

  • Page 22: Removing And Replacing The Rear Housing

    Disassembly Removing and Replacing the Rear Housing This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery cover, battery, SIM and memory card as described in the procedures. In addition to 2 screws, the rear housing assembly is fastened with plastic latches. These are fragile and should be released with care.
  • Page 23 Level 1 and 2 Service Manual Disassembly Flip the handset over and using a hand tool to insert from the left or right side, unlatch the catches on the front housing cap, as shown in figure 5. Using a Torx driver with a T-5 bit, remove the screws at each side of the phone.

  • Page 24: Removing And Replacing The Transceiver Board Assembly

    Disassembly To replace, carefully align the rear housing to the front & flip assembly. Gently press the housings together until they fit snuggly. Replace the 4 housing screws and tighten to a final torque setting of 1.4 +/- 0.1 lbs. Do not over tighten.

  • Page 25: Removing And Replacing The Antenna

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Antenna Remove the battery cover, battery, SIM, memory card, rear housing and transceiver board assembly as described in the procedures. Use the plastic tweezers to grasp the plastic antenna latches and carefully release them from the transceiver board slots.
  • Page 26 Disassembly Use the disassembly tool to release the antenna assembly as shown in Figure 8. Antenna Antenna holder Disassembly Tool assembly 061428o Figure 9. Removing the Antenna Assembly Carefully lift the antenna assembly away from the phone. To replace, assembly starts from right to left. Align the antenna assembly to the phone. Carefully press the antenna assembly into position until the antenna assembly latches snap into position.

  • Page 27: Removing And Replacing The Top Flip Assembly Cover

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Top Flip Assembly Cover Remove the battery cover, battery, SIM, memory card, rear housing, and transceiver board assembly as described in the procedures. Remove the 4 flip assembly screw caps. Use the T-5 driver to remove the 4 screws from the flip assembly (see Figure 10).
  • Page 28 Disassembly Lift the flip cover away from the flip assembly. Be careful not to damage the display flex cable (see Figure 12). 040723o Figure 12. Removing the Flip Assembly Cover To replace, align the flip cover to the flip assembly, gently press the flip cover onto the flip assembly until the flip cover latches engage.* Insert the 4 screws, tighten to a final torque setting of 1.4 +/- 0.1 lbs to secure the flip cover to the flip assembly.

  • Page 29: Removing And Replacing The Cli Lens

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the CLI Lens Remove the battery cover, battery, SIM, memory card, rear housing, transceiver board assembly and top flip cover as described in the procedures. Use the disassembly tool to gently pry apart the CLI lens and the flip bracket. Divide CLI lens and flip bracket along the edge of CLI lens.

  • Page 30: Removing And Replacing The Camera Assembly

    Disassembly Removing and Replacing the Camera Assembly Remove the battery cover, battery, SIM, rear housing, and transceiver board assembly, flip assembly cover, and CLI lens cover as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.

  • Page 31: Removing And Replacing The Display Module Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Display Module Assembly Remove the battery cover, battery, SIM, rear housing, transceiver board assembly, flip assembly cover, CLI lens and camera assembly, as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.
  • Page 32 Disassembly Carefully lift the display lens away from the flip assembly. Display Module Figure 17. Removing the Display Module Assembly To remove the main display module lens, carefully disconnect the flex connector for the main display and then pry it off from the metal shield. 10.
  • Page 33 Level 1 and 2 Service Manual Disassembly 12. Remove the CLI dispaly from the Flip pcb. Figure 18. Removing the Display Module Lens ➧ A new adhesive strip might be required for proper securing of the CLI Flex in place on the Flip pcb.

  • Page 34: Removing And Replacing The Flip Hinge

    Disassembly 18. Align the display module to the flip assembly & then insert the receiver into the slot provided. 19. Insert the display bracket. 20. Insert the Flex cable to the slot of the connector on flip PCB. 21. Replace the display bracket, camera assembly, flip assembly cover, transceiver board, rear housing, antenna, SIM, battery, and battery connector as described in the procedures.
  • Page 35 Level 1 and 2 Service Manual Disassembly Use the disassembly tool to push the left knuckle out towards the left side. Press the hinge inwards using the disassembly tool. Seperate and remove the flip and front housing. 040722o Figure 20. Removing the Flip Hinge To replace the flip hinge, replace the flip and front housing.

  • Page 36: Subscriber Identity Module (Sim) And Identification

    The Mechanical Serial Number (MSN) is an individual unit identity number and remains with the unit throughout the life of the unit. The MSN can be used to log and track a unit on Motorola's Service Center Database. The MSN is divided into 4 sections, as shown in Figure 21.
  • Page 37 Level 1 and 2 Service Manual Subscriber Identity Module (SIM) and Identification International Mobile Station Equipment Identity (IMEI) The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units.

  • Page 38: Htcmd (Handset Test Command)

    HTCMD (Handset Test Command) HTCMD (Handset Test Command) Enter test command Insert Test SIM Card & Battery into handset. To enter Test Command Screen, Press <Clear> button followed by 048263* Enter Suspend Mode Enter “54”, then select <OK> When “Success” message appears, press <Back> to activate. (MUST DO) Display Light OFF Test Enter 62*1*0 followed by <OK>, <OK>, the Display Backlight should light OFF, select <Back>...
  • Page 39 Level 1 and 2 Service Manual HTCMD (Handset Test Command) Display Segment/ Pixel Test Turn On All Pixels to inspect the display grid on LCD Enter 55*2*001 & select <OK>, select <Exit> after test. Turn On Checkboard pattern A Enter 55*2*002 & select <OK>, select <Exit> after test. Turn On Checkboard pattern B Enter 55*2*003 &...

  • Page 40: Troubleshooting

    Troubleshooting Troubleshooting Troubleshooting Chart Table 3. : Level 1 and 2 Troubleshooting Chart SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 1. Telephone will not turn on or stay on. a) Battery either discharged or Measure battery voltage across a 50 ohm (>1 defective.
  • Page 41 Level 1 and 2 Service Manual Troubleshooting Table 3. : Level 1 and 2 Troubleshooting Chart (Continued) SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 6. Receive audio from earpiece speaker is a) Connections to or from transceiver Gain access to the transceiver board assembly weak or distorted.

  • Page 42: Programming: Software Upgrade And Flexing

    Troubleshooting Programming: Software Upgrade and Flexing Contact your local technical support engineer for information about equipment and procedures for flashing and flexing. Exploded View Diagram (Main assembly) Right knuckle BOTTOM Flip- Assy Magnet Bumpers 0171494A01 5987825N02 3871444A01 Cap Lock Left knuckle M1.6 Flip Grounding Xcvr M1.5...

  • Page 43: Exploded View Parts List (Main Assembly)

    Exploded View Parts List (Main assembly) The following part number table is provided only for reference. Please contact your local Motorola parts organization for current part number information. Table 4. Exploded View Parts List There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly.
  • Page 44 USB 2.0 SD Card Reader SYN1045 Digital Accessories Data Cable Mini USB/USB/Serial SKN6371 Data Cable USB/charging AAKN4013 Motorola Phone Tools Phase 4 SVN5539 MobileVoice (Wireless BT Headsets) Bluetooth Headset H670 Black Slate (Canary) SYN1853 Bluetooth Headset H670 Cosmic Blue (Canary) SYN1855...
  • Page 45 SYN1552 Reverb (Oakley Stereo Bluetooth Eyewear - WHT) SYN1553 REVERB (Oakley Stereo Bluetooth Eyewear Br. Sm.) SYN1554 Audex Motorola Jacket Series Electronics - Deep Spruce SYN1712 Audex Motorola Jacket Series Electronics - Fire Red SYN1713 Music & Entertainment HT820 BT Stereo Headphones Black (soft-touch black) SYN1967 D&G Stereo Headset...
  • Page 46 Troubleshooting Table 5. Accessories(Continued) Part Description Part Number Stereo Headset - EMU SYN1301 Adapter EMU to 2.5mm stereo SYN1505 Adapter EMU to 3.5 mm SYN1504 Bluetooth Stereo Headset & Controller S705 SYN1711 Bluetooth Stereo Headset HT820 SYN0948 S805 DJ Headset - Bluetooth - Music and Telephony SYN1673 JBL On Tour Mobile European Kit OnTourMBBLKE...
  • Page 47 Level 1 and 2 Service Manual Troubleshooting Table 5. Accessories(Continued) Part Description Part Number VPA EMU High Performance "Loop" SPN5401 P320 desktop BOC (battery-only-charge), platform, EMU SPN5394 P790 Portable Charger SPN5353 Charger Adapter - Aust/NZ Plug SYN8127 6809509A89-O March 01, 2007...
  • Page 48 Troubleshooting March 01, 2007 6809509A89-O...
  • Page 49 1 and 2 6809509A89-O W510 Level 1 and 2 Service Manual INDEX IndexINDEX flip assembly, removing and replacing 23 flip display module assembly, removing and replacing 27 active line indicator 12 airplane mode indicator 11 antenna, removing and replacing 21...
  • Page 50 INDEX Product Family W510 profile indicator 12 SIM Toolkit 8 SIM, removing and replacing 17 specifications 5 support rear housing customer 3 removing 18 product 3 regulatory agency compliance 1 removing antenna 21 battery 13, 15 text entry 8 battery housing 15...

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