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TROUBLE SHOOTING
PROBLEM
1
Can I get a replacement key/
extra key?
2
The keypad becomes
inoperable
3
My PIN works and the green
light lights, however, the safe
won't open
4
I have lost the keys and
forgotten the PIN number, can
I obtain spare keys.
5
I am experiencing problems
using the back up key; it is
unable to slide smoothly into
the keyhole.
6
We recently changed the
batteries in the safe, the safe
has reset the code itself, and
the code I've been using is no
longer valid?
7
The Red and Green LED
lights simultaneously when the
correct PIN is entered.
8
The batteries I bought don't fit
the safe?
9
When I use the override key, I
can't open the door.
CAUSE
Low or depleted batteries
Low batteries. Will operate the
keypad but not the lock relay.
If the batteries are completely
depleted for more than a day
then the safe will not retain the
code.
The batteries are depleted.
Batteries can vary in size.
-4-
SOLUTION
Replacement keys are not
available due to security
reasons.
Use override keys and replace
batteries.
Use override keys and replace
batteries.
If the safe cannot be opened
properly then you will need
to forcibly open it. Please
contact our helpline for more
information.
Spray inside the keyhole with
WD40, leave for a few minutes
and then try again.
Try the factory default code
159 or use the override key;
then refer to the user manual
to reset your original code or
to enter a new code.
Immediately replace the
batteries.
Try another brand.
Ensure that you are tuning the
key anti-clockwise, holding it
in that position and then turn
the locking knob clockwise to
release the catch.
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