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Synapse AT&T SB67030 User Manual

Deskset and accessories
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User's Guide
AT&T SB67030/SB67031 Deskset
and Accessories
© 2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American
Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 5.0 9/11

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  • Page 1 © 2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 5.0 9/11...

  • Page 2: Table Of Contents

    Synapse SB67030/031 Deskset and Accessories User’s Guide ONTENTS Preface..................................10 Topic Navigation ................................................11 Text Conventions ...............................................12 Deskset and Optional Cordless Handset Menu Navigation..............................13 Additional Documentation ............................................13 Overview .................................. 14 Synapse System Overview ............................................15 Deskset Description..............................................16 Deskset Hard Keys ...........................................17 Deskset Idle Screen..........................................18 Modes of Operation..............................................19...
  • Page 3 Synapse SB67030/031 Deskset and Accessories User’s Guide SB67040 Cordless Handset (Optional) ......................................33 Cordless Handset Description ......................................34 Cordless Handset Liquid Crystal Display (LCD) .................................36 Cordless Handset Soft Keys ........................................38 Cordless Handset Screen Icons......................................39 Using the Cordless Handset Speakerphone................................40 Switching Between Deskset and Cordless Handset..............................40 Deskset/SB67040 Cordless Handset Comparison..............................41...
  • Page 4 Synapse SB67030/031 Deskset and Accessories User’s Guide Predialing..............................................60 Live Dialing ..............................................61 Making Calls with the Optional TL7600 Cordless Headset ..............................62 Incoming Calls................................. 63 Incoming Call Screen...............................................64 Incoming Call Indication ............................................65 Call Appearance Mode...........................................65 Line Appearance Mode..........................................66 Answering a Call ................................................67 Ignoring a Call................................................68...
  • Page 5 Synapse SB67030/031 Deskset and Accessories User’s Guide Call Deck...............................................91 Transferring ..............................................92 Transferring to an Extension ......................................92 Transferring to an Outside Number..................................93 Conferencing...............................................94 Placing a Conference Call on Hold..................................95 Ending a Conference Call ......................................96 Managing Held Calls ..........................................97 Held Call Options .............................................99 Parking a Call ............................................
  • Page 6 Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing and Managing Items in Lists with the Cordless Handset..........................121 About the Cordless Handset Extension List................................122 Accessing an Extension with the Cordless Handset............................123 Accessing the Quick-Dial List with the Cordless Handset..........................124 Accessing the Redial List with the Cordless Handset............................
  • Page 7 Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing Personal Voicemail with the Cordless Handset..............................162 Voicemail Notification on the Cordless Handset..............................163 Retrieving Personal Voicemail with the Cordless Handset ..........................164 Reviewing Voicemail Records with the Cordless Handset..........................165 Managing Personal Voicemail with the Cordless Handset ..........................167 Call Log...................................170...
  • Page 8 Synapse SB67030/031 Deskset and Accessories User’s Guide Sounds ................................................ 196 Preferred Audio ............................................197 User Settings................................................198 Greetings ..............................................200 Recording a Greeting........................................201 Call Forward All and Call Forward–No Answer ..............................202 Automatic Answering .......................................... 204 Voicemail Memory..........................................205 Name Recording ............................................
  • Page 9 Synapse SB67030/031 Deskset and Accessories User’s Guide Quick-Dial Keys................................................ 236 Voicemail Distribution ............................................237 Help ....................................................240 Troubleshooting..............................241 Common Troubleshooting Procedures ......................................242 Display Messages..............................................244 Calls Generally................................................. 246 Incoming Calls................................................250 Outgoing Calls ................................................. 252 Voicemail..................................................255 Other Deskset Features............................................257 WebUI ...................................................

  • Page 10: Preface

    Synapse SB67030/031 Deskset and Accessories User’s Guide REFACE This User’s Guide provides instructions for using your Synapse SB67030/031 telephone with firmware version 1.9.5 or newer, and its optional accessories. See page 218 for instructions on checking the firmware version on the Deskset. Although the Quick Start Guides also include information on using the devices, this guide has information on setting up the devices and more complete information on feature usage.

  • Page 11: Topic Navigation

    Synapse SB67030/031 Deskset and Accessories User’s Guide Topic Navigation This User’s Guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates the navigation conventions within the User’s Guide. Back to Table of Contents Click on the page heading to move to the Table of Contents.

  • Page 12: Text Conventions

    Synapse SB67030/031 Deskset and Accessories User’s Guide Text Conventions Table 1 lists text formats and their uses. Table 1. Description of Text Conventions Text Format Description Screen Identifies text that appears on the screen in a title, menu, or prompt.

  • Page 13: Deskset And Optional Cordless Handset Menu Navigation

    The procedures in this guide use dial-pad entry as the preferred method for selecting a function. Additional Documentation Downloadable copies of all Synapse documents, including user’s and administrator’s guides, installation instructions and www.telephones.att.com/synapseguides quick-start guides, are available at...

  • Page 14: Overview

    H A P T E R VERVIEW The Synapse® Business Phone System from AT&T is for businesses that need up to 100 extensions. This system is scalable from 1 to 39 outside lines, so as your business grows, your phone system can too. The Synapse Business Phone System provides simplicity without sacrifice—it's simple to install, manage, and use, without sacrificing any of the features you...

  • Page 15: Synapse System Overview

    Synapse System Overview Your Deskset is part of the Synapse System. Synapse differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, Synapse uses a distributed control system over a Local Area Network (LAN). Figure 2 illustrates...

  • Page 16: Deskset Description

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deskset Description Figure 3 identifies and describes the display and key functional areas for the Deskset. Liquid Crystal Display (LCD) Voicemail Indicator Provides controls and Illuminates when there are new information for using ...

  • Page 17: Deskset Hard Keys

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deskset Hard Keys The hard keys include the standard telephone dial-pad keys and a set of function keys defined in Figure 4. Figure 4. Deskset Function Keys 1. MENU Accesses the configuration menu.

  • Page 18: Deskset Idle Screen

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deskset Idle Screen Figure 5 identifies the basic elements and describes the call functions displayed on the Idle screen in Call Appearance mode. The Idle screen appears when the system is first turned on and when there is no call activity. The display is backlit when you are using it, but the backlight turns off 30 seconds after the most recent button press.

  • Page 19: Modes Of Operation

    Modes of Operation The system administrator can configure the Synapse system to operate in one of two different modes: Call Appearance mode and Line Appearance mode. All Desksets operate differently in each mode. The appearance mode affects how you make, answer, and manage calls.

  • Page 20: Line Appearance Mode

    Unlike Call Appearance mode, each Line Appearance key represents an actual physical line connected to the PSTN Gateway (the Synapse system can have up to four PSTN Gateways providing up to 16 lines). The system administrator can configure your Deskset with up to 4 lines on which you can make and receive external calls. One key is reserved for internal (“Intercom”) calls.

  • Page 21: Deskset Soft Keys

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deskset Soft Keys The Deskset provides soft keys as illustrated in Figure 8. The soft key labels change according to the current task. For example, if you are forwarding a call, the key labels displayed are different from those displayed if you are making a call. See “Appendix...
  • Page 22 Synapse SB67030/031 Deskset and Accessories User’s Guide Table 3. Idle Screen Soft Keys (Line Appearance Mode) Description Description Description Description Accesses Held Pages internal Turns Do Not Accesses Extension list. Calls list. extensions. Disturb on or off.  Overview...

  • Page 23: Deskset Status Indicators

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deskset Status Indicators Status indicators appear in the upper right-hand corner of the Deskset display, as shown in Figure 9 and Figure 10. Figure 9. Example of DND On Figure 10. Example of Call Forward On Status messages include: Auto Answer is on (Call Appearance mode only).

  • Page 24: Call Indicators In Call Appearance Mode

    Synapse SB67030/031 Deskset and Accessories User’s Guide Call Indicators in Call Appearance Mode If your system is set to Call Appearance mode, the five Call Appearance keys and icons, as shown in Figure 11, allow you to manage your calls. The Deskset presents call information next to the Call Appearance keys at the side of the display. When there is an incoming call, the Call Appearance key LED flashes.

  • Page 25: Call Indicators In Line Appearance Mode

    Synapse SB67030/031 Deskset and Accessories User’s Guide Call Indicators in Line Appearance Mode If your system is set to Line Appearance mode, the Line Appearance keys and icons, as shown in Figure 11, allow you to manage your calls. The Deskset presents call information next to the Line Appearance keys at the side of the display. When there is an incoming call, the Line Appearance key LED flashes.

  • Page 26: Call Status Icons

    Synapse SB67030/031 Deskset and Accessories User’s Guide Call Status Icons Table 4 shows and describes the call status icons. Table 4. Deskset Call Status Icons Icon Status Icon Status Available Incoming Call Indicates an available Call Appearance (or Line Indicates an incoming call when there are no other Appearance if the system administrator has not calls.

  • Page 27: Call Status Leds

    Synapse SB67030/031 Deskset and Accessories User’s Guide Table 4. Deskset Call Status Icons (Continued) Icon Status Icon Status Conference Conference On Hold Indicates a conference call. Flashes when a conference call is on hold. Cordless Handset (Call Appearance mode only) This icon indicates that the optional Cordless Handset is currently in control of operations.

  • Page 28: Deskset Dial-Pad Entry

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deskset Dial-Pad Entry Use the dialing keys to enter alphabetical characters into a text field. Digits 2, 3, 4, 5, 6, and 8 have three assigned letters, while digits 7 and 9 have four assigned letters, as shown in Figure 13. To enter a space, press 1. The keys function as follows: 1.

  • Page 29: Deskset Confirmation Screens

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deskset Confirmation Screens Confirmation screens require that you confirm a choice by pressing , as Messages shown in Figure 15. Are you sure you want to delete all messages? Press to delete all messages.

  • Page 30: Using The Deskset Speakerphone

    Synapse SB67030/031 Deskset and Accessories User’s Guide Using the Deskset Speakerphone When the speakerphone is active, the SPEAKER hard key is backlit. To use the speakerphone:  To initiate a call, press SPEAKER. The key becomes backlit and you hear a dial tone. Begin dialing.

  • Page 31: Using Deskset Help Screens

    Synapse SB67030/031 Deskset and Accessories User’s Guide Using Deskset Help Screens In addition to the brief Help messages at the bottom of each screen, you can view more Help on the Deskset screen. These are very brief descriptions of how to use some of the features.

  • Page 32: Auto Attendant Information

    When set to Call Appearance mode, the Synapse telephone system features an Auto Attendant that answers incoming calls and automatically transfers them to a Synapse extension or extensions. The targets for these transfers may depend on the time of day. The Auto Attendant’s interactive voice menu guides callers to the desired extension.

  • Page 33: Sb67040 Cordless Handset (Optional)

    “Registering an Optional Cordless Handset” on page 209. The Cordless Handset cannot be used in Line Appearance mode. When the Synapse system is in Line Appearance mode, you cannot register the Cordless Handset to your Deskset. Figure 18. SB67040 Cordless Handset...

  • Page 34: Cordless Handset Description

    Synapse SB67030/031 Deskset and Accessories User’s Guide Cordless Handset Description Figure 19 and Figure 20 on page 35 illustrate and describe the Handset external features. Belt Clip Attaches here. PHONE Soft Keys Starts or answers a call. Labels in the display change according to the current task.
  • Page 35 Synapse SB67030/031 Deskset and Accessories User’s Guide SELECT Liquid Crystal Display (LCD) Selects an option out of a menu Provides instructions and status or list. information. Navigate Left Scrolls or cycles through list Navigate Up entries. Performs backspace Scrolls through list entries.

  • Page 36: Cordless Handset Liquid Crystal Display (Lcd)

    Synapse SB67030/031 Deskset and Accessories User’s Guide Cordless Handset Liquid Crystal Display (LCD) The Idle screen shown in Figure 21 appears when the Handset screen is on with no active or held calls. Status for Battery, Do Not 12:30p Feb 23...
  • Page 37 Synapse SB67030/031 Deskset and Accessories User’s Guide The Handset provides other types of screens to assist you, as shown in Table 6. Table 6. Cordless Handset Screen Types The highlighted entry in 12:30p Feb 23 INCOMING the Incoming Call screen...

  • Page 38: Cordless Handset Soft Keys

    Synapse SB67030/031 Deskset and Accessories User’s Guide Table 6. Cordless Handset Screen Types (Continued) Interaction screens display Notification screens alert you 12:00a Dec 01 12:00a Dec 01 12:00a Dec 01 12:30p Feb 23 that an action has been lists of choices you can make.

  • Page 39: Cordless Handset Screen Icons

    Synapse SB67030/031 Deskset and Accessories User’s Guide Cordless Handset Screen Icons The Handset screen icons provide an indication of Handset activity. Table 7 lists and describes the screen icons you might see. Table 7. Cordless Handset Screen Icons Icon Function...

  • Page 40: Using The Cordless Handset Speakerphone

    Synapse SB67030/031 Deskset and Accessories User’s Guide Using the Cordless Handset Speakerphone When the speakerphone is active, the SPEAKER hard key is lit. In Idle or Dial mode, this hard key behaves like PHONE, except that audio is from the speakerphone.

  • Page 41: Deskset/Sb67040 Cordless Handset Comparison

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deskset/SB67040 Cordless Handset Comparison The following Deskset features are limited on the Handset: Paging You can send pages only to all extensions (not to Paging Zones) from the Cordless Handset, but you cannot receive them. See “Paging with the Cordless Handset”...
  • Page 42 Synapse SB67030/031 Deskset and Accessories User’s Guide In addition, the following Deskset features are not available on the Handset: Operation in Line Appearance mode  Record a Voicemail greeting  Copy Call Log entries or Redial numbers into your Personal Directory list ...

  • Page 43: Deskset-Handset Interaction

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deskset-Handset Interaction This section identifies similarities and operating interactions between the Deskset and the optional SB67040 Cordless Handset in Call Appearance mode. Answering a Call While Another Device is on a Call The Deskset, Cordless Handset, and Cordless Headset all share the same extension number. If there is an active call, it must be placed on hold before other calls can be placed or answered by one of the other extension devices.

  • Page 44: Cordless Handset Battery Charging

    Synapse SB67030/031 Deskset and Accessories User’s Guide Cordless Handset Battery Charging Place the Handset in the charger when not in use. When fully charged, the Handset battery provides approximately five hours of talk time or three days of standby time.

  • Page 45: Cordless Handset Low Battery Notification

    Synapse SB67030/031 Deskset and Accessories User’s Guide Cordless Handset Low Battery Notification When the battery is low, the Handset emits an alert tone and displays the notification screen shown in Figure 26. To handle low battery notification:  1. Press to exit the notification screen.

  • Page 46: Cordless Handset Link Loss Notification

    Synapse SB67030/031 Deskset and Accessories User’s Guide Cordless Handset Link Loss Notification If the Handset leaves the operating range of the Deskset, or if there is radio frequency (RF) interference, a Lost connection with Deskset notification screen appears, as shown in Figure 27, and the Handset searches for the Deskset. If the Deskset is not found within five seconds, the Searching for Deskset…...

  • Page 47: Searching A List Using The Cordless Handset Dial Pad

    Synapse SB67030/031 Deskset and Accessories User’s Guide Searching a List Using the Cordless Handset Dial Pad To search for a list entry:  1. Press DIR to display the Directory shown in Figure 28. 1/48 ABC Account... 9-503-555-0194 Press OPTIONS, then 4 to display the Extension list.

  • Page 48: Dial-Pad Entry

    Synapse SB67030/031 Deskset and Accessories User’s Guide Dial-Pad Entry Use the dialing keys to enter alphabetical characters to search the Directory and Extension lists. See “Accessing and Managing Items in Lists with the Cordless Handset” on page 121. Digits 2, 3, 4, 5, 6, and 8 have three assigned letters, while digits 7 and 9 have four assigned letters.

  • Page 49: Tl7600 Cordless Headset (Optional)

    Synapse SB67030/031 Deskset and Accessories User’s Guide TL7600 Cordless Headset (Optional) This optional Cordless Headset, shown in Figure 30, provides a 500-foot range and easy one-button answering once it is registered to your Deskset. Use your Deskset to register your Cordless Headset. See “To register the TL7600 Cordless Headset:”...

  • Page 50: Cordless Headset Description

    Synapse SB67030/031 Deskset and Accessories User’s Guide Cordless Headset Description The registration process described in the manual that comes with the Cordless Headset is not appropriate for the Deskset, which requires a different process. The correct process is described in “To register the TL7600 Cordless Headset:”...

  • Page 51: Cordless Headset Operation

    Synapse SB67030/031 Deskset and Accessories User’s Guide Cordless Headset Operation Table 8. TL7600 Cordless Headset Operation Function Description Operation Ringtone silencing Press MUTE/ to temporarily silence the ringtone in the FLASH Headset earpiece. This silences the ringtone without disconnecting the call. The next incoming call rings normally at the preset volume.
  • Page 52 Synapse SB67030/031 Deskset and Accessories User’s Guide Table 8. TL7600 Cordless Headset Operation (Continued) Function Description Operation Alert tones Three short beeps. VOLUME +/– keys are pressed when the volume is already at  its highest or lowest setting. The Headset is not registered and the Headset ON/OFF ...

  • Page 53: Outgoing Calls

    Synapse SB67030/031 Deskset and Accessories User’s Guide H A P T E R UTGOING ALLS The Deskset and the optional SB67040 Cordless Handset provide several methods for making a call. You can also use the optional TL7600 Cordless Headset to complete a call that you dialed on the Deskset or Cordless Handset.

  • Page 54: Active Call Screen

    Synapse SB67030/031 Deskset and Accessories User’s Guide Active Call Screen The Active Call screen, as shown in Figure 32, appears while you are on a call. 12:30PM Thu Feb 25 2010 Graham Bell 232-555-0176 2:51 Quick Dial Transfer Transfer Conf...

  • Page 55: Predialing

    Synapse SB67030/031 Deskset and Accessories User’s Guide Predialing Predial is only available when the Deskset is idle or when all calls are on hold. In Predial mode, there is no dial tone. You can only predial one phone number at a time. To begin Predial, press a dial-pad key.

  • Page 56: Live Dialing

    Synapse SB67030/031 Deskset and Accessories User’s Guide Live Dialing You can make a call at any time by going off hook, then dialing a phone number.  To dial a live number: 1. Do one of the following to go off hook (to hear the dial tone) from Idle mode: 12:30PM Thu Feb 25 2010 Lift the corded handset.

  • Page 57: Making A Call From A List

    Synapse SB67030/031 Deskset and Accessories User’s Guide Making a Call from a List To make a call from a list:  1. Access the desired list entry. See “Accessing Items in Lists” on page 104. Directory 1/48 For example, press DIRECTORY. The Directory screen appears, as shown in...

  • Page 58: Making An Intercom Call (Line Appearance Mode)

    Synapse SB67030/031 Deskset and Accessories User’s Guide Making an Intercom Call (Line Appearance Mode) In Line Appearance mode, your Deskset uses an outside line any time you go off hook by lifting the handset, pressing SPEAKER, or by some other method. To make an internal (extension-to-extension) call, you must use the Intercom key. By default, key 5 is the Intercom key, but your system administrator can configure additional Intercom keys to give you more Intercom lines.

  • Page 59: Making Calls With The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Making Calls with the Cordless Handset You can also make calls with the optional SB67040 Cordless Handset. Cordless Handset operation is compatible with Call Appearance mode only. Active Call Screen The Active Call screen, as shown in Figure 41, appears while you are on a call.

  • Page 60: Predialing

    Lists with the Cordless Handset” on page 121. Press to backspace For outside phone numbers in Voicemail and CID lists, Synapse dials whatever digit, if PAUSE CANCEL any, must be dialed first and then dials the number in the display. Therefore, numbers Figure 42.

  • Page 61: Live Dialing

    Lists with the Cordless Handset” on page 121. For outside phone numbers in Voicemail and CID lists, Synapse dials whatever digit, if 12:30p Feb 23 any, must be dialed first and then dials the number in the display. Therefore, numbers...

  • Page 62: Making Calls With The Optional Tl7600 Cordless Headset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Making Calls with the Optional TL7600 Cordless Headset If you have an optional TL7600 Cordless Headset registered to your Deskset, then you can make calls with the Headset. Use the Deskset dial pad to dial the number.

  • Page 63: Incoming Calls

    Synapse SB67030/031 Deskset and Accessories User’s Guide H A P T E R NCOMING ALLS When a call comes in, the Deskset and the optional SB67040 Cordless Handset ring and the incoming call information appears as shown in Figure 46 on page 64.

  • Page 64: Incoming Call Screen

    Synapse SB67030/031 Deskset and Accessories User’s Guide Incoming Call Screen A Deskset’s Incoming Call and Active Call screens are shown in Figure 46. Press Answer Active Call Incoming Call Figure 46. Incoming Call and Active Call Table 10. Incoming Call Screen Soft Keys...

  • Page 65: Incoming Call Indication

    Synapse SB67030/031 Deskset and Accessories User’s Guide Incoming Call Indication When there is an incoming call, the Deskset rings. See “Sounds” on page 196. Do Not Disturb and Audible Ring Delay both affect the onset of ringing. See “Using Do Not Disturb (DND)” on page 219 “Sounds”...

  • Page 66: Line Appearance Mode

    Synapse SB67030/031 Deskset and Accessories User’s Guide When there are no available Call Appearances, incoming calls are forwarded according to the Call Forward–No Answer  setting customized by the system administrator. The default setting for Call Forward–No Answer is Voicemail.

  • Page 67: Answering A Call

    Synapse SB67030/031 Deskset and Accessories User’s Guide Answering a Call To answer a call:  Lift the corded handset.  12:30PM Thu Feb 25 2010 Press to answer using the Preferred Audio Mode. See “Preferred  Graham Bell 232-555-0176 2:51 Audio”...

  • Page 68: Ignoring A Call

    Synapse SB67030/031 Deskset and Accessories User’s Guide To answer a call: (Continued)  Once you answer a call:  Previous active calls are automatically placed on hold.  If you were predialing, that call is canceled.  To do this with the Cordless Handset, see “Answer a Call”...

  • Page 69: Call Screening

    Synapse SB67030/031 Deskset and Accessories User’s Guide Call Screening This feature applies to Call Appearance mode only. When an incoming call goes to Voicemail, the Message icon ( ) appears to indicate that recording is in progress. You can listen to the recording in progress and interrupt it at any time by answering the call.

  • Page 70: Auto Answering

    Synapse SB67030/031 Deskset and Accessories User’s Guide Auto Answering This feature applies to Call Appearance mode only. You can use the Deskset menu settings to set your Deskset to answer calls automatically, without your having to touch the phone to answer. When you enable Auto Answer,...

  • Page 71: Answering Calls In The Call Queue

    Synapse SB67030/031 Deskset and Accessories User’s Guide Answering Calls in the Call Queue This feature applies to Call Appearance mode only. Your system administrator may have set up your Deskset as a Call Queue Agent. The key in the bottom right corner will have a Call Queue label.
  • Page 72 Synapse SB67030/031 Deskset and Accessories User’s Guide To answer a call in the Call Queue:  When your Deskset is idle, incoming Call Queue calls ring at your extension and at all other idle Call Queue extensions. You can answer these calls as described in “Answering a Call”...

  • Page 73: Answer A Call With The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Answer a Call with the Cordless Handset You can also answer calls with the optional SB67040 Cordless Handset. When the extension receives an incoming call, the Handset rings and the incoming call information appears as shown at right.

  • Page 74: Incoming Call Indication

    Synapse SB67030/031 Deskset and Accessories User’s Guide Incoming Call Indication Options for an Incoming call:  When there is an incoming call:  12:30p Feb. 23 INCOMING The Handset rings. See “Using the VOLUME key to set the Cordless Handset Ringer ...

  • Page 75: Answer A Call

    Synapse SB67030/031 Deskset and Accessories User’s Guide Answer a Call Examples of incoming call screens are shown below. Figure 61 shows a call received when the extension is idle. Figure 62 shows a call received during an active call. Calls received during active calls ring only once.

  • Page 76: Multiple Incoming Calls

     Figure 63. Multiple Unanswered incoming calls are handled according to the Call Forward–No Answer Incoming Calls setting. The system administrator sets the call-forwarding options. For more information on this setting, see the Synapse Administrator’s Guide at www.telephones.att.com/synapseguides Incoming Calls...

  • Page 77: Call Management

    Synapse SB67030/031 Deskset and Accessories User’s Guide H A P T E R ANAGEMENT The Deskset and optional SB67040 Cordless Handset give you various call management options. Deskset call management features and procedures differ depending on whether your system is in Call Appearance or Line Appearance mode. This chapter describes the differences between the two modes.

  • Page 78: Call Management

    Synapse SB67030/031 Deskset and Accessories User’s Guide Call Management The Deskset Call Management functions begin with the Active Call screen shown in Figure 64. 12:30PM Thu Feb 23 2008 12:30PM Thu Feb 25 2010 ABC Accou... 9-503-555-0194 0:01 ABC Accou... 9-503-555-0194...

  • Page 79: Placing A Call On Hold (Call Appearance Mode)

    Synapse SB67030/031 Deskset and Accessories User’s Guide Placing a Call on Hold (Call Appearance Mode) To hold calls and manage held calls:  1. When you are on an active call, as shown in Figure 65, press HOLD. 12:30PM Thu Feb 25 2010...

  • Page 80: Placing A Call On Hold (Line Appearance Mode)

    Synapse SB67030/031 Deskset and Accessories User’s Guide Placing a Call on Hold (Line Appearance Mode) In Line Appearance mode, all Desksets that share assigned lines can view held calls and take calls off hold. To hold calls and manage held calls: ...

  • Page 81: Transferring A Call Overview

    Synapse SB67030/031 Deskset and Accessories User’s Guide Transferring a Call Overview This section applies to Call Appearance mode only. To make calls available to other Desksets when your system is in Line Appearance mode, put a call on hold. Someone at another Deskset can retrieve the call if that line has been assigned to their Deskset as described in “Placing a Call on Hold (Line Appearance Mode)”...

  • Page 82: Transferring A Call

    Synapse SB67030/031 Deskset and Accessories User’s Guide Transferring a Call To transfer a call to an extension or phone number:  1. Press from the Active Call screen, 12:30PM Thu Feb 25 2010 12:30PM Thu Feb 25 2010 12:30PM Thu Feb 23 2008 12:30PM Thu Feb 23 2008 as shown in Figure 68.
  • Page 83 Synapse SB67030/031 Deskset and Accessories User’s Guide To transfer a call to a Mailbox:  You can transfer a call to a Personal Mailbox or to a Group Mailbox (if available). 12:30PM Thu Feb 25 2010 ...232-555-0176 Aw aiting Transfer 1.

  • Page 84: Conferencing

    Synapse SB67030/031 Deskset and Accessories User’s Guide Conferencing You can set up a conference call with yourself and two telephone numbers (either internal, outside, or with both). The figures below show Call Appearance mode, but the procedure is the same in Line Appearance mode.

  • Page 85: Hold And Cancel A Conference

    Synapse SB67030/031 Deskset and Accessories User’s Guide Hold and Cancel a Conference The figures below show Call Appearance mode, but the procedure is the same in Line Appearance mode. To put a conference on hold:  When you are participating in a conference call, you can put both calls on hold by 12:30PM Thu Feb 25 2010 pressing HOLD.
  • Page 86 Synapse SB67030/031 Deskset and Accessories User’s Guide To cancel a conference:  From the Conference screen shown in Figure 79, you can press: 12:30PM Thu Feb 25 2010 to end the conference. Both calls hang up and the system returns to ...

  • Page 87: Parking A Call

    Synapse SB67030/031 Deskset and Accessories User’s Guide Parking a Call This feature applies to Call Appearance mode only. The Deskset allows you to park either active or held outside calls. Parking a call is similar to putting a call on Hold, but any extension on the system can retrieve a parked call.

  • Page 88: Retrieving A Parked Call

    Synapse SB67030/031 Deskset and Accessories User’s Guide Retrieving a Parked Call You can retrieve parked calls from any extension in the system.  To retrieve a parked call: If you know the extension number of the parked call, dial it. You will retrieve the 12:30PM Thu Feb 25 2010 parked call.

  • Page 89: Call Management Using The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Call Management Using the Cordless Handset Cordless Handset operation is compatible with Call Appearance mode only. You can also manage calls with the optional SB67040 Cordless Handset using the following functions: “Call Deck” on page 91 ...

  • Page 90: Active Call Screens

    Synapse SB67030/031 Deskset and Accessories User’s Guide Active Call Screens The Handset Call Management functions begin with one or more active calls, as shown in Figure 85. Figure 85. Active Call Screens Call Management...

  • Page 91: Call Deck

    Synapse SB67030/031 Deskset and Accessories User’s Guide Call Deck The Call Deck is the list of active, held, parked, and ringing calls. Because the screen is too small to easily display multiple calls at the same time, the Handset stacks them like a deck of cards in order of priority. The top of the display no longer displays the date and time.

  • Page 92: Transferring

    Synapse SB67030/031 Deskset and Accessories User’s Guide Transferring As with the Deskset, you can transfer an active or held call with the Cordless Handset. Transferring to an Extension To transfer an active or held call to an extension with the Cordless Handset: ...

  • Page 93: Transferring To An Outside Number

    Call Log, Redial list, Directory, or Quick Dial. For outside phone numbers in Voicemail and CID lists, Synapse dials whatever digit, if any, must be dialed first and then dials the number in the display. Therefore, numbers...

  • Page 94: Conferencing

    Synapse SB67030/031 Deskset and Accessories User’s Guide Conferencing You can set up a conference call with two other numbers (either internal, outside, or with both).  To set up a conference with the Cordless Handset: 1. When you have connected with the first call to be...

  • Page 95: Placing A Conference Call On Hold

    Synapse SB67030/031 Deskset and Accessories User’s Guide Placing a Conference Call on Hold To put a conference on hold with the Cordless Handset:  Press HOLD or PHONE to place the conference on hold. A screen similar to the one shown in 12:30p Feb 23 Figure 97 appears.

  • Page 96: Ending A Conference Call

    Synapse SB67030/031 Deskset and Accessories User’s Guide Ending a Conference Call To end a conference call with the Cordless Handset:  You have the following options: 12:30p Feb 23 To hang up all calls, press OFF.  Graham Bell 1:09...

  • Page 97: Managing Held Calls

    Synapse SB67030/031 Deskset and Accessories User’s Guide Managing Held Calls You can put a maximum of five calls on hold.  To place an active call on hold and to retrieve it with the Cordless Handset: Press HOLD.  12:30p Feb 23...
  • Page 98 Synapse SB67030/031 Deskset and Accessories User’s Guide To retrieve a held call when there is more than one call in the Call Deck with the Cordless Handset:  Press the navigation key to review calls in the Call Deck, as shown in ...

  • Page 99: Held Call Options

    Synapse SB67030/031 Deskset and Accessories User’s Guide Held Call Options To view Held Call options with the Cordless Handset:  Press OPTIONS with a held call displayed to access the Hold options, as shown in Figure 104 12:30p Feb 23 and listed below.

  • Page 100: Parking A Call

    Synapse SB67030/031 Deskset and Accessories User’s Guide Parking a Call Placing a call on hold and parking a call are similar operations. The difference is that a held call can only be retrieved at the Deskset or Handset that placed the call on hold, and a parked call can be retrieved at any extension.

  • Page 101: Retrieving A Parked Call From Any Extension

    Synapse SB67030/031 Deskset and Accessories User’s Guide Retrieving a Parked Call From Any Extension If you know the number of the parked call, press PHONE and dial the parked call number. If you don't know the number, find the parked call in the Parked Call list.

  • Page 102: Using A Corded Headset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Using a Corded Headset You can use a corded headset with the Cordless Handset, as shown in Figure 109.  To use a corded headset with the Cordless Handset: Lift the rubber flap to insert an optional ...

  • Page 103: Call Management Using A Headset

    You can use a TL7600 Cordless Headset or a corded headset with the Deskset. You can register an optional TL7600 Cordless Headset directly to your Synapse Deskset. There are no wires or cords except for the power cord to the Headset charger. To learn more about the AT&T TL7600 Cordless Headset, visit our web www.telephones.att.com/smb...

  • Page 104: Accessing Items In Lists

    Synapse SB67030/031 Deskset and Accessories User’s Guide H A P T E R CCESSING TEMS IN ISTS The Deskset has lists of phone numbers that are used for making calls and for call management. Some of the lists, like Voicemail, have other features associated with them that are explained elsewhere in this guide.

  • Page 105: Accessing The Call Queue

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing the Call Queue This feature applies to Call Appearance mode only. The system administrator can forward Incoming Calls to the Call Queue. The Queued Calls list contains unanswered calls. If the system administrator has assigned your extension to the Call Queue, queued calls ring at your extension when your extension becomes idle.

  • Page 106: Accessing The Park List

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing the Park List This feature applies to Call Appearance mode only. Use the Park list screen to access parked calls from any extension. See “Parking a Call” on page  To access an entry in the Park list: 1.

  • Page 107: Accessing Voicemail

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing Voicemail For more information about Voicemail, see “Voicemail” on page 139. To access an entry from Voicemail:  1. From the Idle screen, press MESSAGES. Messages Graham Bell 10:17a If necessary, use the dial pad to enter your user password and press SELECT.
  • Page 108 Synapse SB67030/031 Deskset and Accessories User’s Guide To access an entry from Voicemail: (Continued)  If your system administrator has assigned a Group Mailbox to you, a list of your Personal Mailbox and the Mailbox List appears, as shown in Figure 118.

  • Page 109: Accessing The Directory

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing the Directory By default, the Directory screen displays the combination of all three Directory lists—Personal, System, and Extension. See “Directory” on page 128 for a description of the three lists. You can choose to view only one of the lists. See “Viewing Directory...

  • Page 110: Accessing The Call Log

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing the Call Log For more information about the Call Log, see “Call Log” on page 170 To access the Call Log list:  1. From the Idle screen, press CALL LOG to display the screen shown in Figure 120.

  • Page 111: About The Extension List

    Synapse SB67030/031 Deskset and Accessories User’s Guide About the Extension List You can access the Extension list illustrated in Figure 122 from Idle, Live Dialing, Transfer, and Conference Setup modes. Highlighted extension Extensions 1/16 number position/total First and last name...

  • Page 112: Accessing The Extension List

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing the Extension List To access an extension:  1. Call Appearance mode: From the Idle screen, press and then press Extensions 1/16 Amy Lee Douglas Lew is Line Appearance mode: From the Idle screen, press...

  • Page 113: Accessing The Quick-Dial List

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing the Quick-Dial List The Quick-Dial list shown in Figure 125 provides up to six entries for frequently called numbers and is available in all modes. To access and dial Quick-Dial entries: ...

  • Page 114: Editing Quick Dial Entries

    Synapse SB67030/031 Deskset and Accessories User’s Guide Editing Quick Dial Entries After you access a Quick-Dial entry, you can add and edit Quick-Dial entries using the Deskset or the WebUI. To edit entries using the WebUI, see “Quick-Dial Keys” on page 236.

  • Page 115: About The Redial List

    Synapse SB67030/031 Deskset and Accessories User’s Guide About the Redial List The last 20 phone numbers that you dialed are recorded in the Redial list, as shown in Figure 129. Current Redial entry Redial 1/12 number and the total Name and number...

  • Page 116: Accessing The Redial List

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing the Redial List To access a Redial entry:  1. Press REDIAL to display the Redial List, as shown in Figure 130. Redial 1/12 Press the navigation key until you highlight the desired entry.

  • Page 117: Storing Redial Entries

    Synapse SB67030/031 Deskset and Accessories User’s Guide Storing Redial Entries To store a Redial entry into your Personal list:  1. Press REDIAL to access the Redial list, as shown in Figure 132. Redial 1/12 2. Press the navigation key until you highlight the desired entry.

  • Page 118: Deleting Redial Entries

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deleting Redial Entries You can delete a single Redial entry from the Redial list or all Redial entries. Ensure the entry you wish to delete is highlighted.  To delete a single entry: 1.

  • Page 119: Searching The Directory Or Extension Lists Using The Dial Pad

    Synapse SB67030/031 Deskset and Accessories User’s Guide Searching the Directory or Extension Lists Using the Dial Pad Use the dial pad to view the first entry that starts with any letter. To search for a list entry on the Deskset: ...

  • Page 120: Accessing The Held Calls List (Line Appearance Mode)

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing the Held Calls List (Line Appearance Mode) When you or anyone else in your office puts an external call on hold, the call is displayed in the Held Calls List. From the Held Calls List, you can view and retrieve any held call in the system.

  • Page 121: Accessing And Managing Items In Lists With The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing and Managing Items in Lists with the Cordless Handset You can also access the phone number lists with the optional SB67040 Cordless Handset. Cordless Handset operation is compatible with Call Appearance mode only.

  • Page 122: About The Cordless Handset Extension List

    Synapse SB67030/031 Deskset and Accessories User’s Guide About the Cordless Handset Extension List You can access the Extension list illustrated in Figure 140 from Idle, Live Dialing, Transfer, and Conference Setup modes. Highlighted extension EXTENSION 1/16 number position/total First and Last Name (if available)

  • Page 123: Accessing An Extension With The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing an Extension with the Cordless Handset The following steps display the EXTENSION screen shown in Figure 141.  To access an extension: 1. From the Idle screen, press OPTIONS and then press 4.

  • Page 124: Accessing The Quick-Dial List With The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing the Quick-Dial List with the Cordless Handset The Quick-Dial list shown in Figure 125 provides up to six entries for frequently called numbers and is available in all modes. The Quick-Dial entries are not associated with the Directory.

  • Page 125: Accessing The Redial List With The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing the Redial List with the Cordless Handset The last 20 phone numbers that you dialed are recorded in the Redial list.  To access and dial a Redial entry: 1. From the Idle screen, press OPTIONS. The menu appears, as shown in Figure 144.
  • Page 126 Synapse SB67030/031 Deskset and Accessories User’s Guide To delete entries from the Redial list:  1. From the Idle screen, press OPTIONS. The menu shown in Figure 146 appears. 12:30p Feb 23 OPTIONS 2. Press 1 to display the REDIAL screen, as shown in Figure 147.

  • Page 127: Searching The Directory Or Extension Lists Using The Cordless Handset Dial Pad

    Synapse SB67030/031 Deskset and Accessories User’s Guide Searching the Directory or Extension Lists Using the Cordless Handset Dial Pad Use the dial pad to get to the first entry that starts with any letter.  To search for a list entry on the optional Cordless Handset: 1.

  • Page 128: Directory

    Synapse SB67030/031 Deskset and Accessories User’s Guide H A P T E R IRECTORY The Synapse system provides three Directory lists. By default, the system displays entries from all three lists when you press DIRECTORY (or you press DIR on the optional SB67040 Cordless Handset). See “Viewing Directory Entries”...

  • Page 129: Using The Directory

    Synapse SB67030/031 Deskset and Accessories User’s Guide Using the Directory Access the Directory by pressing DIRECTORY to display the screen shown in Figure 151. Position in list/number Directory 1/48 of items in list ABC Accountants Personal Full name and 9-503-555-0194...

  • Page 130: Viewing Directory Entries

    Synapse SB67030/031 Deskset and Accessories User’s Guide Viewing Directory Entries You can view all Directory entries in one list, or you can view only the Personal list, System list, or Extension list. Within a list, you can press a dial-pad key to see the first name that starts with the first letter on that key. If there is no match, the set displays the next entry in the alphabetical list.
  • Page 131 Synapse SB67030/031 Deskset and Accessories User’s Guide To view the Directory: (Continued)  to display the third set of Directory soft keys, as shown in 7. Press Directory 1/48 Figure 155. ABC Accountants Personal 9-503-555-0194 8. Press to see names and numbers that are too long to be displayed on the Amy Lee Directory screen.

  • Page 132: Creating A New Personal List Entry

    Synapse SB67030/031 Deskset and Accessories User’s Guide Creating a New Personal List Entry You can add up to 50 personal entries to the Directory. These personal entries are only visible at your extension. To create a new Personal list entry: ...

  • Page 133: Editing A Personal List Entry

    Synapse SB67030/031 Deskset and Accessories User’s Guide Editing a Personal List Entry You can edit any Personal list entry while viewing the Directory. To edit a Personal list entry:  1. Press DIRECTORY to display the Directory, as shown in Figure 159.

  • Page 134: Storing Directory Entries From The Call Log Or Redial List

    Synapse SB67030/031 Deskset and Accessories User’s Guide Storing Directory Entries from the Call Log or Redial List To store a Call Log or Redial entry into your Personal list:  1. Press CALL LOG or REDIAL to access either list. The Redial list is shown in...

  • Page 135: Deleting A Personal List Entry

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deleting a Personal List Entry You can delete any one of your personal list entries while viewing the Directory. To delete a Personal list entry:  1. Press DIRECTORY to display the Directory, as shown in Figure 163.

  • Page 136: Directory Sort

    Synapse SB67030/031 Deskset and Accessories User’s Guide Directory Sort The Directory entries are sorted by first or last names. When you use the dial pad to search, the system searches for the names in the sort order. To sort Directory entries: ...

  • Page 137: Accessing The Directory With The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing the Directory with the Cordless Handset You can also access the Directory with the optional SB67040 Cordless Handset. Cordless Handset operation is compatible with Call Appearance mode only. All instructions in this section start from the Idle screen.
  • Page 138 Synapse SB67030/031 Deskset and Accessories User’s Guide To select the Directory list you see:  Your Handset displays All lists (the combination of your Personal list, the System list, and the 1/48 Extension list) when you press DIR. However, you can temporarily view and select from a ABC Account...

  • Page 139: Voicemail

    Synapse SB67030/031 Deskset and Accessories User’s Guide H A P T E R OICEMAIL Your Synapse system records and saves incoming Voicemail messages. You can play, delete, or forward those messages to one or many other extensions. The MESSAGE WAITING LED, shown in...

  • Page 140: Voicemail Overview

    Synapse SB67030/031 Deskset and Accessories User’s Guide Voicemail Overview When there is at least one new message, the MESSAGE WAITING LED lights up, as shown in Figure 172 and # New MESSAGE Messages appears on the Idle screen, as shown in...

  • Page 141: Group Mailbox Overview

    Synapse SB67030/031 Deskset and Accessories User’s Guide Group Mailbox Overview If your system has an optional ATA and your system administrator gave you access to a Group Mailbox, the # New Messages count on the Idle screen includes your new private messages and new messages in any Group Mailboxes to which you are assigned.
  • Page 142 Synapse SB67030/031 Deskset and Accessories User’s Guide Message playback is not interrupted if you receive a call while playing Group  Messages Mailbox Voicemail. The incoming call appears on the Deskset screen accompanied [1 New , 6 Old] Personal by a call-waiting tone. (There is no call-waiting tone in Line Appearance mode.)

  • Page 143: Voicemail Messages

    Synapse SB67030/031 Deskset and Accessories User’s Guide Voicemail Messages Messages appear in a list as shown in Figure 177. Pressing the navigation key cycles through the messages in the list. Pressing the navigation key cycles through options for dialing. Name and number displayed...

  • Page 144: Accessing Your Messages

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing Your Messages Access to your messages is different depending on whether or not you have access to any Group Mailboxes, and whether you have enabled Voicemail distribution. If you do not have access to a Group Mailbox, and you have not enabled Voicemail distribution, you can access just your new messages by selecting # New Messages on the Idle screen.

  • Page 145: Message Playback

    Synapse SB67030/031 Deskset and Accessories User’s Guide Message Playback You can play either a single message or all of the Voicemail messages in a Mailbox.  To play new messages: 1. On the Idle screen, select # New Messages. The New Messages list appears, New Messages as shown in Figure 180.
  • Page 146 Synapse SB67030/031 Deskset and Accessories User’s Guide To play old and new messages:  1. Press MESSAGES to view the entire Messages list, as shown in Figure 182 and Messages as described in “Accessing Your Messages” on page 144. The list is sorted with...

  • Page 147: Forwarding A Message

    Synapse SB67030/031 Deskset and Accessories User’s Guide Forwarding a Message Anyone can forward a message to an extension or extensions. If you have enabled Voicemail Distribution, you can forward a message to a Voicemail Distribution List; You can also record a message and forward it to a Distribution List. If there is at least one Group Mailbox, you can forward a message to a Group Mailbox.

  • Page 148: Forwarding A Message To An Extension

    Synapse SB67030/031 Deskset and Accessories User’s Guide Forwarding a Message to an Extension You can forward a message to one or more extensions. To forward a Voicemail message to an extension:  1. Open a Messages list, as described in “Accessing Your Messages”...
  • Page 149 Synapse SB67030/031 Deskset and Accessories User’s Guide To forward a Voicemail message to an extension: (Continued)  Highlight the desired extensions using the navigation key and press Extensions 1/16 SELECT. The Forward Message screen appears, as shown in Figure 188.

  • Page 150: Forwarding A Message To A Distribution List

    Synapse SB67030/031 Deskset and Accessories User’s Guide Forwarding a Message to a Distribution List If you have created at least one Distribution List, and enabled Voicemail Distribution, you can forward a message to a list of recipients. See “Voicemail Distribution” on page 237.
  • Page 151 Synapse SB67030/031 Deskset and Accessories User’s Guide To forward an existing Voicemail message to a Distribution List: (Continued)  6. Press to display the Distribution Lists, as shown in Figure 193. Forward Message 7. Highlight the desired list using the navigation key and then press SELECT.

  • Page 152: Forwarding A Message To A Group Mailbox

    Synapse SB67030/031 Deskset and Accessories User’s Guide Forwarding a Message to a Group Mailbox If your Synapse telephone system features an optional ATA device and your system administrator has set up Group Mailboxes, you can forward a message to a Group Mailbox.

  • Page 153: Recording An Introduction To Send With A Forwarded Message

    Synapse SB67030/031 Deskset and Accessories User’s Guide Recording an Introduction to Send with a Forwarded Message You can record an audio introduction to send with a forwarded message. To begin recording the introduction, press while forwarding a message. To record a message introduction: ...

  • Page 154: Sending A New Message To A Distribution List

    Synapse SB67030/031 Deskset and Accessories User’s Guide Sending a New Message to a Distribution List If you have created at least one Distribution List and enabled Voicemail Distribution, you can record a new message and send it to a Distribution List. To create a Distribution List, see “Voicemail Distribution”...
  • Page 155 Synapse SB67030/031 Deskset and Accessories User’s Guide To record and send a new message (Continued)  5. Press to begin recording. The soft key changes to and the word Record Message RECORDING appears, as shown in Figure 203. Message Press to return to the previous screen.

  • Page 156: Deleting Messages

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deleting Messages You can delete a single message or all messages from the Messages list or from message playback. To delete a single message or all messages:  1. Open a Messages list, such as the one shown in Figure 205 and described in Messages “Accessing Your Messages”...

  • Page 157: New Message Status Indications (! Icons)

    Synapse SB67030/031 Deskset and Accessories User’s Guide New Message Status Indications (! Icons) You can add a new message indication (! icon) or delete all new indications from the Messages list. Messages display with an exclamation point to indicate that the message has not been played.
  • Page 158 Synapse SB67030/031 Deskset and Accessories User’s Guide To restore a new message indication:  1. Open a new or complete Messages list, such as the one shown in Figure 211 Messages and described in “Accessing Your Messages” on page 144.

  • Page 159: Accessing Your Voicemail Remotely

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing Your Voicemail Remotely Remote access allows you to listen to Personal Messages or change the recorded greeting when you are away from work. Follow the voice prompts and press the appropriate dial-pad keys to navigate through the system. The voice prompts in a menu list are repeated three times with a 5-second pause between.
  • Page 160 Synapse SB67030/031 Deskset and Accessories User’s Guide To access Voicemail remotely – listen to messages:  Once you have accessed the system, the Main Menu plays. From this menu you can listen to old or new messages as illustrated in Figure 213. You have the following options: To listen to new messages, press 1.
  • Page 161 Synapse SB67030/031 Deskset and Accessories User’s Guide To access Voicemail remotely – Voicemail greeting setup:  1. To set up the Voicemail greeting, access the system and 2. Begin recording after the tone. press 8. As illustrated in the flow diagram in Figure 214, 3.

  • Page 162: Accessing Personal Voicemail With The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing Personal Voicemail with the Cordless Handset Cordless Handset operation is compatible with Call Appearance mode only. You can also access your personal Voicemail with the optional SB67040 Cordless Handset: “Voicemail Notification on the Cordless Handset” on page 163 ...

  • Page 163: Voicemail Notification On The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Voicemail Notification on the Cordless Handset Unanswered incoming calls are handled according to the Call Forward–No Answer setting. The default setting is to send the calls to personal Voicemail. You can also forward a ringing call to your personal Voicemail by pressing , as shown in Figure 215.

  • Page 164: Retrieving Personal Voicemail With The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Retrieving Personal Voicemail with the Cordless Handset To retrieve personal Voicemail:  1. Press from the Idle screen shown in Figure 216 on page 163 to retrieve all MESSAGES 1/13 personal Voicemail. The Message Review screen shown in Figure 217 appears.

  • Page 165: Reviewing Voicemail Records With The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Reviewing Voicemail Records with the Cordless Handset Reviewing Voicemail records:  Press to begin Voicemail message playback, as shown in  Message Figure 219. Once message playback starts: Counter soft key becomes ...
  • Page 166  from the message. For outside phone numbers in Voicemail and CID lists, Synapse dials a 9 or whatever digit, if any, that must be dialed first and then dials the number in the display. Therefore, numbers that need editing (adding a preceding 1 or a country code, or removing the area code) cannot be dialed from Voicemail.

  • Page 167: Managing Personal Voicemail With The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Managing Personal Voicemail with the Cordless Handset You can delete a message or forward a message to an internal extension.  To delete a message: Press OPTIONS while playing a message. Message playback stops...
  • Page 168 Synapse SB67030/031 Deskset and Accessories User’s Guide To forward a message:  1. From Messages playback mode, press OPTIONS. Message MESSAGES 1/13 EXTENSION 1/16 playback stops and the screen shown in Figure 224 appears. OPTIONS Graham Bell Amy Lee 1. Delete All 2.
  • Page 169 Synapse SB67030/031 Deskset and Accessories User’s Guide To forward a message: (Continued)  4. Press to forward the message to the selected MESSAGES 1/13 MESSAGES 1/13 extension. Graham Bell Graham Bell The confirmation screen shown in Figure 228 appears, 232-555-0176...

  • Page 170: Call Log

    Synapse SB67030/031 Deskset and Accessories User’s Guide H A P T E R The Call Log provides available name and number information for the last 50 calls received, Call Log Graham Bell 9:55a whether a message was left or not. The newest entries replace the oldest.

  • Page 171: Using The Call Log

    Synapse SB67030/031 Deskset and Accessories User’s Guide Using the Call Log The Call Log soft keys, as shown in Figure 230, are available whenever the Call Log has at least one entry. Current Call Log entry number/ Left and right arrows indicate...

  • Page 172: Managing Missed Calls

    Synapse SB67030/031 Deskset and Accessories User’s Guide Managing Missed Calls All incoming calls are recorded in the Call Log unless Call Forward All is on and calls are forwarded to another extension or outside phone number (Call Appearance mode only). Unanswered calls that have not been reviewed are considered new.

  • Page 173: Reviewing The Call Log List

    Synapse SB67030/031 Deskset and Accessories User’s Guide Reviewing the Call Log List To review the Call Log list:  1. Press CALL LOG to display the Call Log, as shown in Figure 233 and Figure 234. navigation key to scroll to the desired Call Log entry.
  • Page 174 Synapse SB67030/031 Deskset and Accessories User’s Guide To view entry details from the Call Log:  1. Press CALL LOG to display the Call Log. Call Log Graham Bell 9:55a 2. Press then to display the third set of soft keys, shown in...

  • Page 175: Voicemail Messages In Call Logs

    Synapse SB67030/031 Deskset and Accessories User’s Guide Voicemail Messages in Call Logs If the caller left a Voicemail message, you can play the message from the Call Log list or from Call Log Details.  To play a Voicemail message from the Call Log: 1.

  • Page 176: Storing Call Log Entries

    Synapse SB67030/031 Deskset and Accessories User’s Guide Storing Call Log Entries To store a Call Log entry into your Personal list:  1. Press CALL LOG to display the Call Log, as shown in Figure 239. Call Log Graham Bell 9:55a 2.

  • Page 177: Deleting Call Log Entries

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deleting Call Log Entries You can delete a single Call Log entry, or all Call Log entries. To delete a single Call Log entry:  1. Press CALL LOG to display the Call Log, as shown in Figure 241.
  • Page 178 Synapse SB67030/031 Deskset and Accessories User’s Guide You can delete all entries only when viewing the Call Log list from Idle mode. To delete all Call Log entries:  1. Press CALL LOG to display the Call Log, as Call Log Call Log shown in Figure 243.

  • Page 179: Accessing The Call Log With The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing the Call Log with the Cordless Handset Cordless Handset operation is compatible with Call Appearance mode only. You can also access the Call Log with the optional SB67040 Cordless Handset. “Using the Call Log with the Cordless Handset” on page 180 ...

  • Page 180: Using The Call Log With The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Using the Call Log with the Cordless Handset The Handset Call Log functions are shown in Figure 247. Current Call Log entry number/ CALL LOG total number of entries Left and right arrows indicate Graham Bell dialing options available.

  • Page 181: Managing Missed Calls With The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Managing Missed Calls with the Cordless Handset The Handset records incoming call information in the Call Log and displays a notification on the Idle screen. Unanswered calls that have not been reviewed are considered missed. Once you review a call, the new missed-call count goes down by one.

  • Page 182: Reviewing The Call Log With The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Reviewing the Call Log with the Cordless Handset To review and dial from the Call Log:  1. From the Idle screen, press to display the screen shown in Figure 250. CALL LOG...

  • Page 183: Playing Voicemail Messages In The Call Log With The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Playing Voicemail Messages in the Call Log with the Cordless Handset If the caller left a Voicemail message, you can play the message from the Call Log.  To play a Voicemail message from the Call Log: 1.

  • Page 184: Deleting Call Log Entries With The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deleting Call Log Entries with the Cordless Handset You can delete a single Call Log entry, or all Call Log entries.  To delete a single Call Log entry: 1. Press to display the Call Log, as shown in Figure 253.
  • Page 185 Synapse SB67030/031 Deskset and Accessories User’s Guide You can delete all entries only when viewing the Call Log list from Idle mode. To delete all of the entries in the Call Log:  1. Press to display the Call Log.

  • Page 186: Paging

    If your system administrator has set up Paging Zones, you can page all extensions or a zone. If your Synapse system includes an optional overhead paging (OHP) system, you may be able to page through loudspeakers. If the OHP is a single-zone paging system, it is included when you page All Extensions.

  • Page 187: Paging All Extensions Or A Paging Zone

    Synapse SB67030/031 Deskset and Accessories User’s Guide Paging All Extensions or a Paging Zone If your system administrator has set up Paging Zones, you can page all extensions or a zone. To page all extensions or a Paging Zone: ...
  • Page 188 Synapse SB67030/031 Deskset and Accessories User’s Guide To page all extensions or a Paging Zone: (Continued)  At the extensions being paged: Page Desksets involved in active calls, listening to a Voicemail message, or playing  or recording a name or greeting do not receive pages.

  • Page 189: Single-Zone Overhead Paging (Ata Required)

    Single-Zone Overhead Paging (ATA Required) If your Synapse system includes an optional single-zone overhead paging (OHP) system, your system administrator may have set up an overhead paging option in the Paging Zones list, such as for your warehouse. The OHP speakers are included when you page All Extensions, and they may be included in other Paging Zones.

  • Page 190: Multi-Zone Overhead Paging (Ata Required)

    Synapse SB67030/031 Deskset and Accessories User’s Guide Multi-Zone Overhead Paging (ATA Required) If your Synapse system includes an optional multi-zone overhead paging (OHP) system, you have an Overhead Paging option in the Paging Zones list. To page using an optional multi-zone overhead paging system: ...

  • Page 191: Paging With The Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Paging with the Cordless Handset Cordless Handset operation is compatible with Call Appearance mode only. You can page all the extensions in the system. Neither zone paging nor (optional) overhead paging is available from the Cordless Handset.

  • Page 192: Deskset Settings

    Synapse SB67030/031 Deskset and Accessories User’s Guide H A P T E R ESKSET ETTINGS You or your system administrator can customize your Deskset and SB67040 optional Cordless Handset using the following menus and features: “Deskset Menu” on page 193 ...

  • Page 193: Deskset Menu

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deskset Menu You can set up many Deskset features using menus presented on the Deskset display. Access the Menu by pressing MENU, and then select options by scrolling down to an option and pressing SELECT, or by pressing the dial-pad key with that option number.

  • Page 194: Deskset Settings

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deskset Settings Use the Deskset Settings menu to access the three functions and the related submenus listed in Table 16 To display the Deskset Settings menu:  1. Press MENU then 1. The Deskset Settings menu appears as shown in Figure 267.

  • Page 195: Display

    Synapse SB67030/031 Deskset and Accessories User’s Guide Display Use the Display menu to adjust your Deskset LCD contrast and backlight. To access the Display menu:  Press MENU, then 1, and then 1 to access the Display menu shown in Figure 268.

  • Page 196: Sounds

    Synapse SB67030/031 Deskset and Accessories User’s Guide Sounds Use the Sounds menu to set the ring volume, delay the beginning of audible ringing, pick one of nine ringtones, or turn key beeps on and off. To access the Sounds menu: ...

  • Page 197: Preferred Audio

    Synapse SB67030/031 Deskset and Accessories User’s Guide Preferred Audio , the call is answered in the Preferred Audio mode. You can set the audio When you press a Call Appearance key or preferences to Headset or Speakerphone by using the Preferred Audio menu. Lifting the corded handset takes first priority in all instances.

  • Page 198: User Settings

    Synapse SB67030/031 Deskset and Accessories User’s Guide User Settings Use the User Settings menu to modify the settings shown in Figure 271 and listed in Table 17. User Settings vary depending on whether your system is in Call Appearance or Line Appearance mode.
  • Page 199 Synapse SB67030/031 Deskset and Accessories User’s Guide To display the User Settings menu:  Press MENU and then 2 to display the User Settings menu shown in Figure 273 (Call User Settings Appearance mode shown). 1. Greetings (Primary) If you have set a user password, the User Password screen shown in Figure 274 2.

  • Page 200: Greetings

    Synapse SB67030/031 Deskset and Accessories User’s Guide Greetings You can have three different greetings for your Voicemail. You can then choose the one that is currently appropriate. You can record a Primary Greeting to use most of the time and an Alternate Greeting for when you are out of the office. The Pre-Set Greeting, “Please leave a message after the tone,”...

  • Page 201: Recording A Greeting

    Synapse SB67030/031 Deskset and Accessories User’s Guide Recording a Greeting You can record a greeting up to 60 seconds long. The procedure for recording a Primary or Alternate Greeting is the same. To record either a Primary or Alternate greeting: ...

  • Page 202: Call Forward All And Call Forward-No Answer

    Synapse SB67030/031 Deskset and Accessories User’s Guide Call Forward All and Call Forward–No Answer Call Forward All and Call Forward–No Answer redirect incoming calls. Once a call is forwarded, it cannot be answered by the original extension. Call Appearance mode only—You can set Call Forward All to redirect calls to a phone number, extension, or Voicemail.
  • Page 203 Synapse SB67030/031 Deskset and Accessories User’s Guide To set the Call Forward destination:  1. Press MENU, then 2, and then 2 to display the Call Forward All menu shown in Call Forward All Figure 279. Mailbox Call Fwd All Target 2.

  • Page 204: Automatic Answering

    Synapse SB67030/031 Deskset and Accessories User’s Guide Automatic Answering Auto Answer settings apply to Call Appearance mode only. You can set the Deskset to automatically answer calls after a delay that you specify. Without touching the Deskset, you can speak to and be heard by people who call you.

  • Page 205: Voicemail Memory

    Synapse SB67030/031 Deskset and Accessories User’s Guide Voicemail Memory Your Voicemail messages are stored on your Deskset. You can check the amount of available memory.  To access the Voicemail Memory screen: 1. Call Appearance mode—Press MENU, then 2, and then 4 to display the Voicemail Memory Voicemail Memory status screen shown in Figure 281.

  • Page 206: Name Recording

    Synapse SB67030/031 Deskset and Accessories User’s Guide Name Recording Name Recording applies to Call Appearance mode only. If callers access the Company Directory when the Auto Attendant is on, they hear this recording upon entering your name. To create a useful recording for incoming callers, you should say your name slowly, clearly, and at a reasonable volume. Your system administrator may also recommend that you state both your name and extension number.
  • Page 207 Synapse SB67030/031 Deskset and Accessories User’s Guide To record and play a personal name:  1. Press MENU, then 2, and then 5 to display Play/Rec Name Name Recording the Name Recording menu shown in 1. Play/Rec Personal Name Personal Name Recording Figure 282.
  • Page 208 Synapse SB67030/031 Deskset and Accessories User’s Guide To delete a personal name:  1. Press MENU, then 2, and then 5 to display the Name Recording menu shown in Name Recording Figure 286. 1. Play/Rec Personal Name 2. Press 2 to delete the personal name. A confirmation screen appears, as shown in 2.

  • Page 209: Registering An Optional Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Registering an Optional Cordless Handset The Cordless Handset is not supported in Line Appearance mode. You can register only one AT&T SB67040 Cordless Handset and only one AT&T TL7600 Cordless Headset to a Deskset. When a Deskset has cordless accessories, they are all part of the same extension, and only one device can be used at a time.
  • Page 210 Synapse SB67030/031 Deskset and Accessories User’s Guide To register the SB67040 Cordless Handset:  1. Press MENU, then 2, and then 6 to display the Cordless Settings menu shown in Cordless Settings Figure 288. 1. Handset (Not Registered) 2. Press 1 to display the Cordless Handset Registration screen shown in 2.
  • Page 211 Synapse SB67030/031 Deskset and Accessories User’s Guide To register the SB67040 Cordless Handset: (Continued)  on the Deskset. Registration in Progress... appears while the 4. Press Deskset searches for the Handset. Once found, the Registration in progress... screen appears on the Cordless Handset, as shown in Figure 291.

  • Page 212: Registering An Optional Cordless Headset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Registering an Optional Cordless Headset You can register only one AT&T SB67040 Cordless Handset and only one AT&T TL7600 Cordless Headset to a Deskset. When a Deskset has cordless accessories, they are all part of the same extension, and only one device can be used at a time.

  • Page 213: Deregistering A Cordless Handset Or Headset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deregistering a Cordless Handset or Headset You must deregister cordless accessories before you can register them to different Desksets. If you remove a Deskset from the system, first deregister any cordless accessories. To deregister a cordless accessory: ...

  • Page 214: Deregistering The Cordless Handset Or Headset Without The Deskset

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deregistering the Cordless Handset or Headset without the Deskset Cordless Handsets or Headsets can also be deregistered using the Handset or Headset. This method can be used when the Deskset is unavailable for standard deregistration.

  • Page 215: Cordless Accessory Registration And Deregistration Time-Out

    Synapse SB67030/031 Deskset and Accessories User’s Guide Cordless Accessory Registration and Deregistration Time-Out If the cordless device is registered to another Deskset or telephone, it must be deregistered first. See “Deregistering a Cordless Handset or Headset” on page 213. For security reasons, the registration process on both Deskset and cordless accessory terminates after the time-out period of two minutes if registration is not successful.

  • Page 216: Setting And Changing A User Password

    Synapse SB67030/031 Deskset and Accessories User’s Guide Setting and Changing a User Password If you create a password, you will need to enter it before accessing User Settings, Voicemail, and the WebUI. To set, change or clear your password: ...

  • Page 217: Admin Settings

    Only people with access to the system administrator’s password can change them. 2. User Settings 3. Admin Settings For more information on these settings, see the Synapse Administrator’s Guide, 4. Deskset Information www.telephones.att.com/synapseguides downloadable at to scroll then press Quick SELECT or press 1 - 4.

  • Page 218: Deskset Information

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deskset Information Most of the deskset information is only used by your system administrator or the installer. However, you need the Deskset’s IP Address to use the WebUI. To display Deskset Information: ...

  • Page 219: Using Do Not Disturb (Dnd)

    Synapse SB67030/031 Deskset and Accessories User’s Guide Using Do Not Disturb (DND) Do Not Disturb silences incoming ringing and paging. Incoming calls can still be answered as long as the Call Appearance or Line Appearance LED is flashing. To enable or disable Do Not Disturb: ...

  • Page 220: Operator Auto-Attendant Settings

    Synapse SB67030/031 Deskset and Accessories User’s Guide Operator Auto-Attendant Settings Auto-Attendant Settings apply to Call Appearance mode only. If your Deskset is the operator extension, you can set the status of the Auto Attendant. To display the Auto-Attendant Settings menu: ...

  • Page 221: Cordless Handset Settings

    Synapse SB67030/031 Deskset and Accessories User’s Guide Cordless Handset Settings The Cordless Handset is not supported in Line Appearance mode. Once the optional Cordless Handset has been registered to the Deskset, you can set up the Cordless Handset: “Setting Cordless Handset Contrast” on page 222 ...

  • Page 222: Setting Cordless Handset Contrast

    Synapse SB67030/031 Deskset and Accessories User’s Guide Setting Cordless Handset Contrast To adjust the display contrast:  1. Press OPTIONS, then 5 to display the Settings menu shown in Figure 309. 12:30p Feb 23 SETTINGS 2. Press 1 to display the Contrast screen shown in Figure 310.

  • Page 223: Setting The Cordless Handset Sounds

    Synapse SB67030/031 Deskset and Accessories User’s Guide Setting the Cordless Handset Sounds To adjust the sound:  1. Press OPTIONS, then 5 to display the Settings menu shown in Figure 311. 12:30p Feb 23 SETTINGS 2. Press 2 to display the Sounds menu shown in Figure 312.

  • Page 224: Using The Volume Key To Set The Cordless Handset Ringer And Voice Volume

    Synapse SB67030/031 Deskset and Accessories User’s Guide Using the VOLUME key to set the Cordless Handset Ringer and Voice Volume The Handset also provides a volume control on the right side of the handset. You can increase or decrease the ringer volume only when not on an active call.

  • Page 225: Setting The Cordless Handset To Factory Default

    Synapse SB67030/031 Deskset and Accessories User’s Guide To adjust the incoming voice volume:  During an active call or during message playback: 12:30p Feb 23 PHONE Press VOLUME to increase the incoming voice volume.  EXT 249 John Smith 2 Missed Calls Press VOLUME to decrease the incoming voice volume.

  • Page 226: Viewing The Cordless Handset Product Id

    Synapse SB67030/031 Deskset and Accessories User’s Guide Viewing the Cordless Handset Product ID To view the Product ID:  1. Press OPTIONS, then 5 to display the Settings menu shown in Figure 316. PRODUCT ID 2. Press 5 to display the Product ID screen shown in Figure 318.

  • Page 227: Web Interface

    Synapse SB67030/031 Deskset and Accessories User’s Guide H A P T E R NTERFACE Use an Internet browser to access the Web User Interface (WebUI) that resides on the Deskset. After you log in to the WebUI, you can configure the following features: “Accessing the Web User Interface (WebUI)”...

  • Page 228: Accessing The Web User Interface (Webui)

    Synapse SB67030/031 Deskset and Accessories User’s Guide Accessing the Web User Interface (WebUI) To access the WebUI:  1. Press MENU on the Deskset. 2. Press 4 to display Deskset Information. 3. Find your IP Address, as highlighted in Figure 319.
  • Page 229 Synapse SB67030/031 Deskset and Accessories User’s Guide To access the WebUI: (Continued)  7. Log in as a user by typing your extension number. Unless you have created a password, leave the password blank. 8. Click You can create or change your user password once you are logged in.

  • Page 230: Error Handling

    Synapse SB67030/031 Deskset and Accessories User’s Guide Error Handling If you type an invalid value into one of the WebUI fields and click , the page is not saved. The WebUI displays an error message at the top of the page. The field with the incorrect value is highlighted in yellow, as shown in Figure 322. You can view a more detailed error description by resting your mouse pointer on the highlighted field.

  • Page 231: Basic Settings

    Synapse SB67030/031 Deskset and Accessories User’s Guide Basic Settings The remaining procedures in this chapter assume that you are already logged in to the WebUI. See “Accessing the Web User Interface (WebUI)” on page 228. To modify the Basic Settings: ...
  • Page 232 Synapse SB67030/031 Deskset and Accessories User’s Guide To modify the Basic Settings: (Continued)  Extension: Enter an extension or  select an extension number from the drop-down list. Outside Phone Number: Enter an  outside telephone number. For example, enter your cell phone number as the Outside Phone Number to have all calls forwarded to your cell phone.

  • Page 233: Extension Directory

    Synapse SB67030/031 Deskset and Accessories User’s Guide Extension Directory Your administrator can create a System Directory of names and phone numbers (referred to as System list on the Deskset) to allow easy dialing. You can create a personal Extension Directory (referred to as Personal list on the Deskset) that is only available from your extension.
  • Page 234 Synapse SB67030/031 Deskset and Accessories User’s Guide To edit Extension Directory entries:  1. In the Navigation Menu at left, click Extension Directory to display the page shown in Figure 328. 2. Click [Edit] next to the entry to be edited. The Edit Extension Directory List Entry page appears, as shown in Figure 329.
  • Page 235 Synapse SB67030/031 Deskset and Accessories User’s Guide To sort and delete Extension Directory entries:  In the Navigation Menu at left, click Extension Directory to display the page shown in Figure 330. To sort entries by last name, click ...

  • Page 236: Quick-Dial Keys

    Synapse SB67030/031 Deskset and Accessories User’s Guide Quick-Dial Keys To add or edit Quick-Dial entries:  1. In the Navigation Menu at left, click Quick Dial Keys to display the page shown in Figure 331. 2. Enter up to six names and extensions or telephone numbers in the spaces provided.

  • Page 237: Voicemail Distribution

    Synapse SB67030/031 Deskset and Accessories User’s Guide Voicemail Distribution If you enable Voicemail Distribution, you can leave new messages or forward existing messages to groups that you create in the WebUI. This feature is disabled by default. If you enable this feature, there will be an additional step every time you press MESSAGES to access your Voicemail.
  • Page 238 Synapse SB67030/031 Deskset and Accessories User’s Guide To create a Voicemail Distribution List:  1. In the Navigation Menu at left, click Voicemail Distribution to display the page shown in Figure 334 on page 237. 2. Click . The page shown in Figure 335 appears.
  • Page 239 Synapse SB67030/031 Deskset and Accessories User’s Guide To edit or delete a Voicemail Distribution List:  1. In the Navigation Menu at left, click Voicemail Distribution to display the page shown in Figure 334 on page 237. 2. Click for the Distribution List you want to edit. The page shown in Figure 336 appears.

  • Page 240: Help

    Synapse SB67030/031 Deskset and Accessories User’s Guide Help To access WebUI Help:  1. In the Navigation Menu at left, click Help. A PDF Help file opens. The page shown in Figure 337 appears. 2. To view a topic, click the link for that topic. The page for that topic appears, as illustrated in Figure 338.

  • Page 241: Troubleshooting

    Synapse SB67030/031 Deskset and Accessories User’s Guide H A P T E R ROUBLESHOOTING If you have difficulty operating your system, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 242  “Display Messages” on page 244 ...

  • Page 242: Common Troubleshooting Procedures

    Synapse SB67030/031 Deskset and Accessories User’s Guide Common Troubleshooting Procedures Follow these procedures to resolve common issues. Resolving General Functional Issues To resolve a blank screen or device that does not work at all:  Ensure the AC plug is plugged into an electrical outlet not powered by a wall switch.
  • Page 243 When removed from the charger, the Headset emits a dial tone or three beeps when you press ON/  If there is no power, see the Handset or Headset installation sections of the Synapse Installation Guide at www.telephones.att.com/synapseguides 2. Verify that the Deskset Cordless Settings screen indicates that the device is registered.

  • Page 244: Display Messages

    Synapse SB67030/031 Deskset and Accessories User’s Guide Display Messages Symptom Probable Cause Corrective Action Display Messages The screen is blank or the There may be no power or “To resolve a blank screen or device that does not  Deskset menu does not the Deskset may need to be work at all:”...
  • Page 245 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Display Messages The screen displays Synch The device synch failed when Reset the device. Insert a pen or paper clip into the reset  Failed. trying to connect to the hole and press for more than five seconds.

  • Page 246: Calls Generally

    Synapse SB67030/031 Deskset and Accessories User’s Guide Calls Generally Symptom Probable Cause Corrective Action Calls Generally Calls are dropped. Restoring Deskset settings or Your system administrator should avoid updating software  updating software while that or restoring Deskset settings when you are likely to be extension is in use will cause using the phone.
  • Page 247 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Calls Generally You cannot retrieve parked The first digit of an extension Your system administrator may have to correct your Dial  calls. number matches the first Plan settings. Do not have extension numbers whose first digit of parked calls.
  • Page 248 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Calls Generally You are unable to transfer a The extension is unavailable. Check if the destination extension is disconnected from  call to an extension. the network. Ensure that the extension exists.
  • Page 249 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Calls Generally Deskset does not Forwarding to an outside Call Appearance mode only—Check that Call Forward  automatically forward a call phone number has been All is on.

  • Page 250: Incoming Calls

    Synapse SB67030/031 Deskset and Accessories User’s Guide Incoming Calls Symptom Probable Cause Corrective Action Incoming Calls Verify that Do Not Disturb is off. Make sure that DND is Your Deskset does not Incoming call notifications  receive incoming calls. have been suppressed or not in the top right corner of the Deskset display.
  • Page 251 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Incoming Calls The outside caller may not Tell callers that after spelling the name, they can press  be waiting long enough for the pound (#) sign to start the search.

  • Page 252: Outgoing Calls

    Synapse SB67030/031 Deskset and Accessories User’s Guide Outgoing Calls Symptom Probable Cause Corrective Action Outgoing Calls No dial tone. Handset cord is plugged into Ensure the handset cord is plugged into the handset jack  the wrong jack. on the side of the Deskset. Do not connect the handset cord to the corded headset jack on the back of the Deskset.
  • Page 253 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Outgoing Calls You cannot make Call Appearance mode Consult your system administrator.  international long distance only—If no trunk prefix (digit calls. entered before dialing outside calls) is set, phone...
  • Page 254 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Outgoing Calls DDNs (Directory Dial This system does not support DDNs in the Call Log are treated like all other caller ID  Numbers) do not dial out DDN.

  • Page 255: Voicemail

    Synapse SB67030/031 Deskset and Accessories User’s Guide Voicemail Symptom Probable Cause Corrective Action Voicemail Voicemail is not received at Target extension Voicemail is Delete messages.  the extension you called. full. Extension is unplugged. Plug in the extension.  Distribution List error.
  • Page 256 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Voicemail Incomplete Voicemail Recording interrupted by If a caller leaves a very long message, part of it may be  messages. time-out or full memory. lost when the Deskset disconnects the call after two minutes.

  • Page 257: Other Deskset Features

    Synapse SB67030/031 Deskset and Accessories User’s Guide Other Deskset Features Symptom Probable Cause Corrective Action Other Deskset Features Other Desksets do not The Deskset is not connected Verify that the first two sections of the IP address (the  appear in the extension list.
  • Page 258 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Other Deskset Features You are unable to add an If you have an SB67030/031 Edit Quick-Dial entries on the Deskset to write over an  entry to Quick-Dial list.
  • Page 259 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Other Deskset Features You are unable to locate the The Cordless Handset’s Charge the Cordless Handset battery.  Cordless Handset from the battery is dead. Deskset. The Cordless Handset is out does not appear on the Deskset Idle screen, ...

  • Page 260: Webui

    Synapse SB67030/031 Deskset and Accessories User’s Guide WebUI Symptom Probable Cause Corrective Action WebUI Unable to access the WebUI The computer is not Verify the IP address. You must correctly enter the IP  Log-in page from my connected to the same address of your Deskset into your Internet browser’s...

  • Page 261: Pc/Deskset Interaction

    Synapse SB67030/031 Deskset and Accessories User’s Guide PC/Deskset Interaction Symptom Probable Cause Corrective Action PC/Deskset Interaction Internet connection or The Ethernet cords are not Check that the Ethernet cord from the computer is  access to the local network installed correctly.

  • Page 262: Sb67040 Cordless Handset

    Synapse SB67030/031 Deskset and Accessories User’s Guide SB67040 Cordless Handset Symptom Probable Cause Corrective Action Cordless Handset Handset does not work at all There is no power to the Confirm the battery is installed and charged correctly.  (LCD is black).
  • Page 263 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Unable to create new This feature is not supported Although you can access the Directory or Quick Dial on  Directory or Quick-Dial entry. on the Handset.
  • Page 264 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Handset does not receive The Deskset cannot receive Ensure that the Deskset can make outside calls. For more  incoming calls. outside calls. information, see “Outgoing Calls” on page 252.
  • Page 265 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Unable to locate Handset The Handset is not If the soft key does not appear on the Deskset,  using on the registered. then the Handset is not registered. On the Deskset, press Deskset.
  • Page 266 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Handset continuously The Handset is out of range Verify that the Deskset is powered and fully functional. If  displays Searching for or not registered. the Deskset has no AC power, the Handset will not work.
  • Page 267 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Calls dropped. Restoring Deskset settings Update software and restore Deskset settings only in Idle  while that extension is in use mode with no calls pending.
  • Page 268 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Poor audio quality. Speech is The Handset is almost out of You may be close to being out of range. Try moving closer  cutting out.

  • Page 269: Tl7600 Cordless Headset

    Synapse SB67030/031 Deskset and Accessories User’s Guide TL7600 Cordless Headset Symptom Probable Cause Corrective Action Cordless Headset The TL7600 Headset not The Headset has lost 1. Disconnect the Cordless Headset battery. responding. connection to the Deskset. 2. Wait three minutes.
  • Page 270 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Cordless Headset The TL7600 Headset does The Headset is not getting Verify that the battery is installed and charged correctly.  not work at all. power from its battery.
  • Page 271 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Cordless Headset HEADSET key on Deskset Headset is in the charger or Confirm that the Headset is out of its charger before you  does not work. powered down.
  • Page 272 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Cordless Headset The Deskset shows no The Headset is registered to If nearby people have Headsets, they may have  indication that the Headset is another Deskset. If others accidentally registered your Headset to one of their on a call.
  • Page 273 Synapse SB67030/031 Deskset and Accessories User’s Guide Symptom Probable Cause Corrective Action Cordless Headset Unable to deregister TL7600 The Deskset is unavailable Deregister the Headset at the Headset. Press: VOL+ –>  Headset. (powered off, out of range, or MUTE –> VOL– –> MUTE –> VOL+ –> VOL– –> MUTE.

  • Page 274: Appendixes

    Synapse SB67030/031 Deskset and Accessories User’s Guide PPENDIXES Appendix A: Soft Keys The Synapse Desksets and Cordless Handsets feature keys below the LCD screen. The bottom of the LCD displays the appropriate label for each key as the function of the key changes. Appendixes...

  • Page 275: Deskset Soft Keys

    Synapse SB67030/031 Deskset and Accessories User’s Guide Deskset Soft Keys Table 18 provides an alphabetical list of the labels that appear above the Deskset soft keys. Table 18. Deskset Soft Key Functions Function Description Function Description Adds an extension destination when forwarding a Deregisters Cordless Handset or Headset in Voicemail message.
  • Page 276 Synapse SB67030/031 Deskset and Accessories User’s Guide Table 18. Deskset Soft Key Functions (Continued) Function Description Function Description Silences ringer during incoming call and either Cancels proposed action. goes back to previous screen or goes to next Initiates a page.

  • Page 277: Cordless Handset Soft Keys

    Synapse SB67030/031 Deskset and Accessories User’s Guide Cordless Handset Soft Keys Table 19 provides an alphabetical list of the labels that appear above the Cordless Handset soft keys. Table 19. Cordless Handset Soft Keys Function Function Answer an incoming call and place it in the Access the four viewing options for the Directory: Handset Call Deck.

  • Page 278: Appendix B: Technical Specifications

    Synapse SB67030/031 Deskset and Accessories User’s Guide Appendix B: Technical Specifications Table 20 lists the technical specifications for the SB67030, SB67031 Deskset, and SB67040 Cordless Handset. Table 20. Technical Specifications Feature Specification Frequency Control Crystal controlled PLL synthesizer Transmit Frequency Deskset, Cordless Handset, Cordless Headset: 1921.536–1928.448 MHz...

  • Page 279: Appendix C: Maintenance

    Synapse SB67030/031 Deskset and Accessories User’s Guide Appendix C: Maintenance Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it.

  • Page 280: Appendix D: Important Safety Instructions

    Synapse SB67030/031 Deskset and Accessories User’s Guide Appendix D: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.
  • Page 281 Synapse SB67030/031 Deskset and Accessories User’s Guide Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: When the power supply cord or plug is damaged or frayed.  If liquid has been spilled on the product.

  • Page 282: Appendix E: Limited Warranty

    Synapse SB67030/031 Deskset and Accessories User’s Guide Appendix E: Limited Warranty The AT&T brand is used under license. For customer service, repair, replacement, or warranty service, and all questions about this product, contact the person who installed your system. If your installer is unavailable, visit our web site at www.telephones.att.com/smb...
  • Page 283 Synapse SB67030/031 Deskset and Accessories User’s Guide 4. What is not covered by this limited warranty? This limited warranty does not cover: PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal  operation or handling, neglect, fire, water or other liquid intrusion; or PRODUCT that has been damaged due to repair, alteration or modification by anyone other than an authorized service ...
  • Page 284 Synapse SB67030/031 Deskset and Accessories User’s Guide 5. How do you get warranty service? To obtain warranty service, contact the person who installed your system. If your installer is unavailable, visit our web site at www.telephones.att.com/smb 1 (888) 916-2007. 1 (888) 883-2474...
  • Page 285 Synapse SB67030/031 Deskset and Accessories User’s Guide 7. Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T-branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT.

  • Page 286: Glossary

    An established telephone call that is not on hold analog: A continuously variable signal analog phone: A non-Synapse telephone that plugs directly into a normal telephone wall plug or into the Synapse PSTN Gateway BYPASS port or ATA FXS port ATA (Analog Terminal Adapter): Allows the integration of non-Synapse analog telephones, a fax machine, overhead paging equipment, and a music-on-hold source into the Synapse system.
  • Page 287 CSU (Channel Service Unit): A line-bridging device that is part of the PSTN, that resides on the customer premises and is connected to Synapse, and is also used to perform loopback and other tests on T1 connections. This device is typically provided by the T1 phone service provider.
  • Page 288 Synapse SB67030/031 Deskset and Accessories User’s Guide direct dial: Allows callers to directly dial users' extension numbers after the Auto Attendant answers Directory: A list of names and phone numbers Display Names: The names that the system administrator enters to identify each extension number. The Auto Attendant uses these names to assist callers in forwarding calls.
  • Page 289 FXO (Foreign Exchange Office): The Gateway telephone signaling interface between the PSTN telephone lines and the LAN FXS station port: A jack on the ATA for connecting non-Synapse analog telephone equipment to the Synapse system G.711: A digital fax protocol...
  • Page 290 A telephone company feature that allows calls to a busy phone number to roll over to the next available line or a Synapse system ring group feature where unanswered calls are forwarded to the next available extension in a predefined group...
  • Page 291 MoH (Music on Hold): Music or other audio that plays to an outside caller that has been placed on hold by a Synapse user multi-zone paging: Paging through a multi-zone overhead paging system. The overhead loudspeakers are configured in multiple areas and transmit messages independently.
  • Page 292 Paging to a single set of overhead loudspeakers. All speakers transmit the same announcement simultaneously. soft key: The Synapse Desksets and Cordless Handsets feature keys below the LCD screen. The bottom of the LCD displays the appropriate label for each key as the function of the key changes.
  • Page 293 T.38: An analog fax protocol that encodes fax-modem codes over VoIP trunk: A communications connection between the Synapse system and the telephone company unsupervised transfer: Occurs when you do not communicate with the transfer recipient when transferring calls. The transfer recipient does not have to pick up the phone and talk to you before receiving the transferred call.
  • Page 294 Synapse SB67030/031 Deskset and Accessories User’s Guide VoIP (Voice over Internet Protocol): A transmission technology for delivery of voice communications over IP networks such as the Internet or other packet-switched networks. Other synonymous terms include IP telephony, Internet telephony, Voice Over BroadBand (VoBB), broadband telephony, and broadband phone.

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